Game Audio Cuts Out Randomly

As title says, game audio cuts out randomly. I haven't been able to find any rhyme or reason to it, but it is really annoying in group content. I have to either suffer through the rest of the run with no audio, or have the group wait for me to restart the game.

It's just the game, all other audio on my PC works fine.

I searched around a bit, and looks like others have been facing this problem for quite a while too (a year or more), but I didn't find a report on the forums, so here it is.

Did you switch audio devices?

This game doesn't support device switching well (or at all really). It sticks to whatever it launched in. The only thing it really "supports" is going from speakers to old-fashioned mm headset and back (assuming the same speaker devices are used)

For example, I have a headset that I can use in various modes (bluetooth 2-way, bluetooth 1-way, and as a regular headset).

If I start as bluetooth 2-way, and I change my device settings, I have to restart the game to get it to realize the change - even though almost every other application I use is able to do the change properly.
If I start as bluetooth 1-way, and I change, same thing...gotta restart the game
If I start as headset and switch to either bluetooth, same thing...gotta restart the game

The only way to get the sound back without restarting the game is to hook back up the original audio device it launched in.

And my absolute favorite:
If I start as either bluetooth setting (doesn't matter), and I disconnect my device entirely, it crashes the game :) Once again, no other application has this issue, just ff14.

It's happened a few times to me also. Usually during a Dungeon run. I've posted here before about it in some other thread a couple months or so back. It doesn't happen often, maybe only 2~3 times over 6 months? In my experience.

Quote:

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Originally Posted by NikolasCalypso

As title says, game audio cuts out randomly. I haven't been able to find any rhyme or reason to it, but it is really annoying in group content. I have to either suffer through the rest of the run with no audio, or have the group wait for me to restart the game.

It's just the game, all other audio on my PC works fine.

I searched around a bit, and looks like others have been facing this problem for quite a while too (a year or more), but I didn't find a report on the forums, so here it is.

---

Hello! Thank you for posting on the Final Fantasy XIV Technical Support Forums

Does anything happen/change that causes this to happen? What is your set up? (i.e. speakers/ headphones) How long has this been happening?

Hope to be of assistance!

I have not changed my audio device, I learned quickly that FFXIV doesn't follow the system default, or recognize switching. It's absurd that applications still don't work with the OS properly these days, but it is what it is.

I've read people having this happen once every couple months or so, but I've had it twice in the last week, and a few times before that.

Nothing in particular changes to cause this. I'm just running through a dungeon and suddenly -NO GAME AUDIO-

My setup... I just have audio running through my monitor via HDMI cable, it's a SAMSUNG SmartTV. The video is fine, and other audio continues fine.

I haven't paid for my second month yet since resubscribing, so I guess it's been happening less than a month.

Let me know if you need any more details.

Thank you for the reply NikolasCalypso.

Do you have any external speakers that your can plug in? Does this result in the same issue?

I would suggest disabling all other programs when you play the game. Also try doing a clean boot. Simply open the task manager and select the 'Start up' Tab. Disable everything here and restart the PC. This will make sure that no program that may be interfering with your audio is running in the background.

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!

This actually started happening to me as well starting around a week or two ago. I've changed nothing about my setup. Sometimes the games sound just dies or the game starts up with no sound at all.

Quote:

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Originally Posted by Zakuno2

This actually started happening to me as well starting around a week or two ago. I've changed nothing about my setup. Sometimes the games sound just dies or the game starts up with no sound at all.

---

Hello

Hello! Thank you for posting on the Final Fantasy XIV Technical Support Forums

Does anything happen/change that causes this to happen? What is your set up? (i.e. speakers/ headphones) How long has this been happening?

Hope to be of assistance!

It's hard to pinpoint this because it seems to happen randomly. I reformatted my PC yesterday in hopes it will help clean up some weird issues like this. I will keep an eye on it.

Thank you for the update NikolasCalypso.

Please let us know if the issue returns.

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!

Just cut out on me again while I was using the anti-aircraft cannon before Livia sas Junias fight in Castrum Meridianum. No idea why.

Quote:

---

Originally Posted by NikolasCalypso

Just cut out on me again while I was using the anti-aircraft cannon before Livia sas Junias fight in Castrum Meridianum. No idea why.

---

Thank you for keeping us updated.

Based on the information provided, we have come to the conclusion that a complete reinstall of the game may be necessary. Please uninstall Final Fantasy XIV from your computer. Make sure to delete any remaining FFXIV files from your computer, including any potential files in your ‘Documents’ folder. Then reinstall the game from scratch. If you need a digital version of this, it can be found here: http://www.finalfantasyxiv.com/playersdownload/na/. Any updates or expansions will be downloaded to your computer once logged into the appropriate account.

Hope to be of assistance.

Thanks Ariellendera, but I did a fresh re-install a couple days ago when I reformatted, so that didn't help unfortunately.

Thank you for the update NikolasCalypso.

I mentioned trying a clean boot earlier but I'm not sure if you gave the results of that. Simply open the task manager and select the 'Start up' Tab. Disable everything here and restart the PC. This will make sure that no background processes are interfering with the game.

Can you submit a FFXIV system report? Simply go to the 'Config' option on the Final Fantasy XIV launcher and to the right of 'System Information' click on 'Display.'

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!

Here's the system report you requested. Again, with the reformat, the system is extremely clean. Sorry, but I'm not going to keep everything else closed on my PC for an indeterminate amount of time to see if it resolves a randomly occurring issue that is limited to a single application.

-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\aidev\OneDrive\Documents
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Pro 64-bit (6.2, Build 9200) (16299.rs3_release.170928-1534)
SYSTEM_CPU AMD FX(tm)-8350 Eight-Core Processor (8 CPUs), ~4.0GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 8 SYSTEM_CORE_PHYSICS 4
SYSTEM_BIOS 2101
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 24312.832MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 27896.832MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 118.641GB SYSTEM_FREEDISC_SPACE 43.355GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 1862.519GB SYSTEM_FREEDISC_SPACE 1275.645GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS Radeon (TM) RX 480 Graphics
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP AMD Radeon Graphics Processor (0x67DF)
SYSTEM_GRAPHICS_MAKER Advanced Micro Devices, Inc.
SYSTEM_GRAPHICS_VRAM 8137.523 MB
SYSTEM_GRAPHICS_SHARED_VRAM 12156.416 MB
SYSTEM_GRAPHICS_DAC Internal DAC(400MHz)
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1200 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\Windows\System32\DriverStore\FileRepository\c0326037.inf_amd64_6cad8aeb5717c52d\B326079\aticfx64.dll,C:\Windows\System32\DriverStore\FileRepository\c0326037.inf_amd64_6cad8aeb5717c52d\B326079\aticfx64.dll,C:\Windows\System32\DriverStore\FileRepository\c0326037.inf_amd64_6cad8aeb5717c52d\B326079\aticfx64.dll,C:\Windows\System32\DriverStore\FileRepository\c0326037.inf_amd64_6cad8aeb5717c52d\B326079\amdxc64.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 23.20.15033.5003
SYSTEM_GRAPHICS_DRIVER_DATE 3/21/2018 20:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_GRAPHICS Radeon (TM) RX 480 Graphics
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY2
SYSTEM_GRAPHICS_CHIP AMD Radeon Graphics Processor (0x67DF)
SYSTEM_GRAPHICS_MAKER Advanced Micro Devices, Inc.
SYSTEM_GRAPHICS_VRAM 8137.523 MB
SYSTEM_GRAPHICS_SHARED_VRAM 12156.416 MB
SYSTEM_GRAPHICS_DAC Internal DAC(400MHz)
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (59Hz)
SYSTEM_GRAPHICS_DRIVER C:\Windows\System32\DriverStore\FileRepository\c0326037.inf_amd64_6cad8aeb5717c52d\B326079\aticfx64.dll,C:\Windows\System32\DriverStore\FileRepository\c0326037.inf_amd64_6cad8aeb5717c52d\B326079\aticfx64.dll,C:\Windows\System32\DriverStore\FileRepository\c0326037.inf_amd64_6cad8aeb5717c52d\B326079\aticfx64.dll,C:\Windows\System32\DriverStore\FileRepository\c0326037.inf_amd64_6cad8aeb5717c52d\B326079\amdxc64.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 23.20.15033.5003
SYSTEM_GRAPHICS_DRIVER_DATE 3/21/2018 20:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_GRAPHICS Radeon (TM) RX 480 Graphics
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY3
SYSTEM_GRAPHICS_CHIP AMD Radeon Graphics Processor (0x67DF)
SYSTEM_GRAPHICS_MAKER Advanced Micro Devices, Inc.
SYSTEM_GRAPHICS_VRAM 8137.523 MB
SYSTEM_GRAPHICS_SHARED_VRAM 12156.416 MB
SYSTEM_GRAPHICS_DAC Internal DAC(400MHz)
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (59Hz)
SYSTEM_GRAPHICS_DRIVER C:\Windows\System32\DriverStore\FileRepository\c0326037.inf_amd64_6cad8aeb5717c52d\B326079\aticfx64.dll,C:\Windows\System32\DriverStore\FileRepository\c0326037.inf_amd64_6cad8aeb5717c52d\B326079\aticfx64.dll,C:\Windows\System32\DriverStore\FileRepository\c0326037.inf_amd64_6cad8aeb5717c52d\B326079\aticfx64.dll,C:\Windows\System32\DriverStore\FileRepository\c0326037.inf_amd64_6cad8aeb5717c52d\B326079\amdxc64.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 23.20.15033.5003
SYSTEM_GRAPHICS_DRIVER_DATE 3/21/2018 20:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND 5 - SAMSUNG (AMD High Definition Audio Device)
SYSTEM_SOUND_DEVICE_ID {7BDBEB53-C80C-44A1-A2D7-F654CB1B6A40}
SYSTEM_SOUND_DEVICE_NAME AtihdWT6.sys
SYSTEM_SOUND_DRIVER_VERSION 10.00.0001.0006
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 11/16/2017 00:00:00
SYSTEM_SOUND Speakers (Logitech G633 Gaming Headset)
SYSTEM_SOUND_DEVICE_ID {122FF607-5893-4904-9186-90E587A0FC3D}
SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
SYSTEM_SOUND_DRIVER_VERSION 6.02.16299.0015
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 9/28/2017 00:00:00
SYSTEM_SOUND 1 - BenQ GL2760 (AMD High Definition Audio Device)
SYSTEM_SOUND_DEVICE_ID {A0202B8D-C693-4E41-81A2-3665AE0FE871}
SYSTEM_SOUND_DEVICE_NAME AtihdWT6.sys
SYSTEM_SOUND_DRIVER_VERSION 10.00.0001.0006
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 11/16/2017 00:00:00
SYSTEM_SOUND 6 - iH282 (AMD High Definition Audio Device)
SYSTEM_SOUND_DEVICE_ID {E9FBAF01-85B1-46CB-BAD1-F49BB279B119}
SYSTEM_SOUND_DEVICE_NAME AtihdWT6.sys
SYSTEM_SOUND_DRIVER_VERSION 10.00.0001.0006
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 11/16/2017 00:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
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SYSTEM_INPUT {3A298CD0-3AC5-11E8-8006444553540000}
SYSTEM_INPUT_NAME Controller (Xbox 360 Wireless Receiver for Windows)
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SYSTEM_INPUT {61832FF0-39C8-11E8-8001444553540000}
SYSTEM_INPUT_NAME Razer Tartarus V2
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {BB482920-39C1-11E8-8002444553540000}
SYSTEM_INPUT_NAME USB Receiver
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SYSTEM_INPUT {BB487740-39C1-11E8-8003444553540000}
SYSTEM_INPUT_NAME USB Receiver
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SYSTEM_INPUT_NAME Razer Tartarus V2
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SYSTEM_INPUT_NAME Razer Tartarus V2
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {BB489E50-39C1-11E8-8005444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {BB489E50-39C1-11E8-8006444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {BB48C560-39C1-11E8-8008444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {BB48EC70-39C1-11E8-8009444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {63E71090-39C8-11E8-8004444553540000}
SYSTEM_INPUT_NAME Razer Tartarus V2
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SYSTEM_INPUT {BB491380-39C1-11E8-800B444553540000}
SYSTEM_INPUT_NAME Logitech G633 Gaming Headset
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 2 SYSTEM_GAMEPAD_BUTTON 9 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {BB493A90-39C1-11E8-800C444553540000}
SYSTEM_INPUT_NAME Logitech G633 Gaming Headset
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {BB4961A0-39C1-11E8-800D444553540000}
SYSTEM_INPUT_NAME Logitech G633 Gaming Headset
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {651C3530-39C8-11E8-8005444553540000}
SYSTEM_INPUT_NAME Razer Tartarus V2
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SYSTEM_INPUT {BB48C560-39C1-11E8-8007444553540000}
SYSTEM_INPUT_NAME USB Receiver
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SYSTEM_INPUT {BB4988B0-39C1-11E8-800F444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
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SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {BB49D6D0-39C1-11E8-8011444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
Game Audio Cuts Out Randomly - Page 2 - Google Chrome
FINAL FANTASY XIV
VEGAS Pro 14 Edit
Inbox - aidevelopment</at>gmail.com - Outlook
#general - Discord
Calendar
Calendar
Photos
Photos
Settings
Settings
Microsoft Store
Microsoft Store


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

Google Chrome
Razer Chroma SDK Core Components
Razer Synapse
Steam
Uplay
Anno 2205
VPNetwork LLC - TorGuard - Online Privacy Protection Services
Microsoft Visual C++ 2015 x86 Additional Runtime - 14.0.24123
Microsoft Visual C++ 2015 x86 Minimum Runtime - 14.0.24123
Microsoft Visual C++ 2015 Redistributable (x86) - 14.0.24123
Microsoft Visual C++ 2015 Redistributable (x64) - 14.0.24123
AMD Settings
Google Update Helper
Ubisoft Game Launcher
Office 16 Click-to-Run Extensibility Component
Office 16 Click-to-Run Localization Component
AMD User Experience Program Installer
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
AMD Software
Microsoft Office Professional Plus 2016 - en-us
FINAL FANTASY XIV Online
TAP-Windows 9.21.2
Vulkan Run Time Libraries 1.0.65.0
Vulkan Run Time Libraries 1.1.70.0
Vulkan Run Time Libraries 1.1.70.0
Microsoft Visual C++ 2015 x64 Additional Runtime - 14.0.24123
AMD Settings - Branding
Office 16 Click-to-Run Licensing Component
Office 16 Click-to-Run Extensibility Component 64-bit Registration
AMD Problem Report Wizard
AMD Radeon Settings
Microsoft Visual C++ 2015 x64 Minimum Runtime - 14.0.24123


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\AMD\Performance Profile Client\AUEPUF.exe 00000C44
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe 000036FC
C:\Program Files (x86)\Microsoft Office\root\Office16\OUTLOOK.EXE 0000146C
C:\Program Files (x86)\Razer\Razer Services\Razer Central\CefSharp.BrowserSubprocess.exe 00003084
C:\Program Files (x86)\Razer\Razer Services\Razer Central\Razer Central.exe 00001B48
C:\Program Files (x86)\Razer\Synapse3\Service\Razer Synapse Service Process.exe 00001CA0
C:\Program Files (x86)\Razer\Synapse3\WPFUI\Framework\Razer Synapse 3 Host\Razer Synapse 3.exe 00002070
C:\Program Files (x86)\Steam\Steam.exe 00002ACC
C:\Program Files (x86)\Steam\bin\cef\cef.win7\steamwebhelper.exe 00001948
C:\Program Files (x86)\Steam\steamapps\common\FINAL FANTASY XIV Online\boot\ffxivlauncher.exe 00000300
C:\Program Files (x86)\Steam\steamapps\common\FINAL FANTASY XIV Online\boot\ffxivsysinfo64.exe 00003A10
C:\Program Files (x86)\Steam\steamapps\common\FINAL FANTASY XIV Online\game\ffxiv_dx11.exe 00000904
C:\Program Files\AMD\CNext\CNext\RadeonSettings.exe 00001A1C
C:\Program Files\Windows Defender\MSASCuiL.exe 00002954
C:\Program Files\WindowsApps\Microsoft.SkypeApp_12.1811.248.1000_x64__kzf8qxf38zg5c\SkypeHost.exe 00001D70
C:\Program Files\WindowsApps\Microsoft.Windows.Photos_2018.18022.15810.1000_x64__8wekyb3d8bbwe\Microsoft.Photos.exe 000008F8
C:\Program Files\WindowsApps\Microsoft.WindowsStore_11803.1001.6.0_x64__8wekyb3d8bbwe\WinStore.App.exe 000014D8
C:\Program Files\WindowsApps\microsoft.windowscommunicationsapps_17.9126.21535.0_x64__8wekyb3d8bbwe\HxCalendarAppImm.exe 00000730
C:\Program Files\WindowsApps\microsoft.windowscommunicationsapps_17.9126.21535.0_x64__8wekyb3d8bbwe\HxTsr.exe 0000053C
C:\Users\aidev\AppData\Local\Discord\app-0.0.300\Discord.exe 00003878
C:\Users\aidev\AppData\Local\Microsoft\OneDrive\OneDrive.exe 00001A9C
C:\Windows\Explorer.EXE 00001748
C:\Windows\ImmersiveControlPanel\SystemSettings.exe 00001A38
C:\Windows\System32\GameBarPresenceWriter.exe 00003A8C
C:\Windows\System32\RuntimeBroker.exe 00001B5C
C:\Windows\System32\SystemSettingsBroker.exe 00001008
C:\Windows\System32\smartscreen.exe 00003A50
C:\Windows\SystemApps\Microsoft.LockApp_cw5n1h2txyewy\LockApp.exe 00000944
C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\RemindersServer.exe 00001D98
C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe 00001AB8
C:\Windows\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 00001A28
C:\Windows\system32\ApplicationFrameHost.exe 00001FF8
C:\Windows\system32\DllHost.exe 000019A8
C:\Windows\system32\SettingSyncHost.exe 00001DF4
c:\windows\system32\sihost.exe 0000179C
c:\windows\system32\svchost.exe 00002360
c:\windows\system32\taskhostw.exe 00001380

Thank you for the information NikolasCalypso.

I understand, we ask players to do that just to make sure that nothing is interfering with the the game and cause issues like the one you are experiencing.

You mentioned that you run the audio through your display's speakers using the HDMI cable, correct? Do you have any external speakers that you can use? This may help eliminate these issues.

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!

I feel your pain.
I have exactly the same issue and I made a thread here not too long ago.
Tried everything that was proposed to me to no avail.
Formats, game clean install, different audio drivers, closing programs, changing to border-less window, disabling Windows 10 game mode, disabling Full Screen Optimisations, run the game with Windows 7 and 8 compatibility mode, disabling any overlay.
Absolutely nothing helped. The game keeps losing sound randomly. No other application or game that I play have this issue.
I even contacted my motherboard's manufacturer and still nothing. I was able to somewhat decrease the frequency of the cut-outs by doing one more format and the problem is not solved. It keeps happening to me. My PC is only few months old but I had the same issue on my older PC as well. If you happen to find a solution let us know.

This is a old known issue with the game sound engine.
Everything that changes devices or settings during gameplay will cut off the sound.
This also happens multiple times to me. the sound engine should normally recover in such situation, but in ffxiv ist just cut off or crashes the client.

Quote:

---

Originally Posted by Einmimiria

I understand, we ask players to do that just to make sure that nothing is interfering with the the game and cause issues like the one you are experiencing.

---

Einmimiria I really appreciate that you are trying to help us here but it's clearly nothing that can be resolved from us and with any of the steps you and the team trying to propose here. There are many people with the same issues like me. I had a similar thread here few months ago and it was moved to another category. I tried literally everything. I even contacted my motherboard's manufacturer. The issue happens only with this game and nowhere else. Can this issue pls reported back to the Japanese dev team?
The usual steps do absolutely nothing. The issue is driving nuts to the point thinking to just stop playing and I don't want to stop playing.
Can you pls tell us why the issue is not yet resolved and not reported back to the devs already?
I'm not trying to be negative or hostile but please understand how annoying is to restart the game 3-4 per day when this does happen randomly.
It just happened to me in Frontlines while I was playing with nothing else running in the background but Chrome broswer.

Thanks Riardon, I was coming here to make the post you already have.

I'm familiar with troubleshooting steps and policies Einmimiria, but I also know they often get taken too far. Running an application doesn't give that application the right to be the only application running, that was never how OSes were designed or intended to be used.

A number of people have done excessive troubleshooting and there is clearly a (probably multiple) problems with the sound engine in FFXIV. Please have the devs at least made aware of this.

Quote:

---

Originally Posted by NikolasCalypso

Thanks Riardon, I was coming here to make the post you already have.

I'm familiar with troubleshooting steps and policies Einmimiria, but I also know they often get taken too far. Running an application doesn't give that application the right to be the only application running, that was never how OSes were designed or intended to be used.

A number of people have done excessive troubleshooting and there is clearly a (probably multiple) problems with the sound engine in FFXIV. Please have the devs at least made aware of this.

---

Thank you for your response.

We can escalate this issue. Thank you.

Thank you Ariellendera, I appreciate it.

Quote:

---

Originally Posted by NikolasCalypso

Thank you Ariellendera, I appreciate it.

---

You are welcome. In the mean time I would suggest creating a post in the bug report forums using the following format.

Format on In-Game Bugs Thread
When you create a new thread, please use the following template and try to include as much detail as possible.

Thread Title:
Short outline explaining what sort of issue you are experiencing.

ISP:
Name of ISP you use to connect to the Internet.

Type of Internet Connection:
Specify the type of connection. (dial-up, DSL, CATV, Optic Fiber, Other)

Internet Connection Speed:
Specify the speed of internet connection. (Example: 768Kbit/s, 5Mbit/s)

Date & Time:
Date and time of when the issue occurred. Please be sure to state the time zone of your region. (Example: Pacific Time = PST/PDT)

Frequency:
State how frequently the issue occurs. Please select from the following.
1. Always
2. Sometimes
3. Once (Did not reproduce)
4. Unknown

World:
World where the issue occurred.

Character Name:
Which character did the issue occur with?

Retainer Name:
Name of the retainer that is experiencing an issue.
*If none of your retainers are experiencing an issue, then please write "None".

NPC Name:
Name of NPC that your character was interacting with when the issue occurred.
*If you were not interacting with any NPC, then please write "None".

Monster Name:
Name of monster that your character was battling against when the issue occurred.
*If you were not battling against any monster, then please write "None".

Class/Level:
Class and Level of your character when the issue occurred.

Party or Solo:
If you were solo when the issue occurred, please write "Solo". If you were in a party, please write "Party".
*If you wrote "Party" please also include the number of members.

Race:
Race of your character when the issue occurred.
(Elezen M, Elezen F, Hyur M, Hyur F, Lalafell M, Lalafell F, Miqo'te, Roegadyn)

In-Game Time:
Please list the in-game time that the issue occurred.

Area and Coordinates:
Area and map coordinates where the issue occurred.

Quote:

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Originally Posted by Ariellendera

You are welcome. In the mean time I would suggest creating a post in the bug report forums using the following format.

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Which of those spaces should we fill?
They look more like a gameplay type of bug and not something technical as a sound cut out issue.
I mean what am I supposed to fill in for NPCs, Party OR Solo and Retainer names?
All these seem completely irrelevant to the type of issue we have.

Quote:

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Originally Posted by Riardon

Which of those spaces should we fill?
They look more like a gameplay type of bug and not something technical as a sound cut out issue.
I mean what am I supposed to fill in for NPCs, Party OR Solo and Retainer names?
All these seem completely irrelevant to the type of issue we have.

---

Hello!

Although that response was directly for NikolasCalypso, if you are having similar audio issues you are more than welcome to create a bug report as well. Fill in all spaces even if it seems irrelevant.

Hope to be of assistance.

Hello everyone,

Due to no response from the original poster, this thread will be moved to 'Closed Concerns.' If anyone is still having this particular problem, please create a new thread and we will assist you in any way we can.

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