Huge FPS drops in game

Hi.
After 7.3.2018 i get this problem, in log page FPS is around 60. Bud after log my main character FPS drop to 5-10FPS max. Delete IE data chace wia CCleaner don't help. Only restart PC work. Bud restart PC every time i want play is pain. Is there any help.
PC config is I7 8700K, 32GB ram and nVidia GTX 660. Driver are latest.

Hello Eledra, Thank you for posting on the Final Fantasy XIV Technical Support Forums

Can you elaborate on the kind of disconnect you are having?

Please provide:

- Platform (PC, PS4, Mac)
- Type of connection (wired or wireless)
- Other programs running while the game is playing (if any)
- Where you are booted to after disconnect (Desktop, Start Screen, Character Select)

Hope to be of assistance.

Hello Ariellendera.
No it is not problem with connection, bud with game performance. If restart my PC i get normal play with 60FPS. Bud after sometime i log and start play again after log game my FPS drop to 6-10Max and game is near unplayable. Proble is somewhere in game, because before 7.3.2018 this problem don't occur. Only hw change is cable modem, and this is changes at 8.3.2018. No software changes, then something in game don't work as should its.

Ok, this may sound silly, but is your machine a new build?

Yes few weeks old. i7-8700K SSD HDD Samsung PRO 512GB 32 GB RAM G.Skill nVidia 660GTX "game HDD" is black series WD 1000GB and two other HDD. Drivers are all latest and OS is Windows 10 PRO 64bit.

I'll just add to this by saying I have the same issue, instead of starting a new thread because it might be the same problem.

Last week I played with no problems at all and this week my fps dropped to 3-7fps from the moment the game connects to data server.
It's not an internet issue, i've checked that and I reinstalled the game and downloaded it with 11MB/sec.
If i reboot and turn FFXIV on really fast before i do anything else on my computer it works for about an hour, then my fps drops from 100-150 back down to 6.

My CPU is i5-6600K GPU: GTX970x2 in SLI Ram: 16GB, 1 SSD and 1HDD (game is installed on my HDD)

It's not a new build but it still does the job, I've been playing and enjoying FFXV without any issues (low-average graphics settings).

Thanks in advance for the help.

Can confirm Fc mates with the same problems, his Pc runs like 100 frames but after time drops randomly to 40...

I noticed FPS drops in another game as well, League of Legends also drops frames for me.

The previous tests were with CSGO and FFXV and they did not drop frames.

For now i tried deleting my browsers (complete uninstall and reinstall) and that worked last night. Cannot confirm that this has solved my issue completely but FFXIV ran fine with good FPS last night, will try again tonight and update this post.

Thank you for the update Eledra.

I would suggest trying a clean boot. Simply open the task manager and select the 'Start up' Tab. Disable everything here and restart the PC.

Make sure you do not have any other programs running in the back ground when you start the game, even if you don't think it will have an impact on it.

Also, if you have any anti-virus/firewall software, make sure that there is an exception for Final Fantasy XIV.

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!

Hi Einmimiria.
Problem is i already tried every thing that you suggested, with no change my primary problem. Starting page (Start, Datacenter, Configuration, Exit) i can check that FPS is 90-120. After log to my character FPS is around 60, only if this is first loging after PC restart. If i try next day FPS drops to 6-10 and that's is unplayable.
My PC is few weeks old and i tested it with programs to see that processor, RAM memory, all HDD (SSD HDD for OS, black series WD for game and other two for data) and other thing is in perfect condition and no compatibility problem. OS is Windows 10 PRO 64bit and all patch/driver/firmware is latest. Problem with FPS drops start 7.3.2018 and i need restart PC every time for normal play FFXIV. I don't know what else to try, bud i hope for fix this problem, because i love FFXIV.

Thank you for the update Eledra.

Do you usually play the game in fullscreen mode? If so, does having it in borderless fullscreen or windowed make any difference?

Does reducing the graphical settings or resolution make any difference? How about setting a frame rate cap (60, 30, etc.)?

There should be an option in the settings to limit frame rate when the client is inactive, make sure this is off.

If you restart your PC and everything is fine, about how long do you have to wait in order to get these frame rate drops?

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!

Hi Einmimiria
I tested all things that you post. I play on windowed and tested all FPS setting, tested windowed / windowed borderless / fullscreen / and FPS setting. Tested lower graphical setting and FPS setting. All with same result - nothing help. Yesterday i restart my PC and log in FFXIV (start screen show in setting 120FPS) from 3p.m. to 7p.m. and no drop in FPS without limit (60FPS in game). Today i log in at 7:30 a.m. and see in setting 6-8FPS. Log in at 9:35 p.m. and see in setting 2-3FPS, still after log out i see 110-120FPS in setting. Simply if i log at "fresh game" FPS drop from 110-120 to 60, and if start and log in after 6+ hours FPS drop to 2-10FPS. Background programs are - Comodo 10 Firewall, Avast ativirus, SB condrol panel (Sound Blaster sound control panel) SSD Wizard (Samsung SSD HDD healt program), nVidia control panel, PeerBlock, CCleaner, Open Hardware Monitor, Core Temp, Task Manager, and web browser FireFox 64bit (latest). Tried to stop some programs and see if this help FFXIV FPS and no not help, check Firewall and Antivirus for block FFXIV and both is in ok setting for FFXIV.

Ok after angry streak i reinstall latest nVidia driver and whole FFXIV, then log in and start window - setting show FPS around 100, ingame setting show around 50 and BIG CHANGE if i lower graphic setting from high to normal setting show FPS aroun 90, change back and setting show FPS around 50. At least somthing change, still need time test if FPS will be ok after few hours pause.

Thank you for the update Eledra.

Please keep us updated on how the game plays after a few hours.

If you do run into the problem again, could the issue be that something is overheating? It only happens if the PC has been on for several hours, correct? Do you have any way of monitoring your PC's temperature?

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!

Hi Einmimiria
To answer some of thing you ask.
Overheating is not problem, for processor i7 8700K i got massive active cooling cooler from Nocturna and this keep procesor at 75C max with 100% load (max temperature before automatic lowering processor core load is 100C for Coffee Lake processor families). For temperature check i use two program, first is Open Hardware Monitor (latest version 0.8.0 which unfortunately does not support latest Coffee Lake processor) this program show load, temperature, voltage from motherboard, GPU, CPU and HDD. Because this program don't know Coffee Lake processor i use for temperature check other software Core Temp 1.11 that can show temperature all processor cores. If play FFXIV processor temperature is at 50C max. and GPU 73C max. And yes problem with FPS drops is if PC working 8-12hours before i start playng FFXIV again.

Ok, this morning ingame setting show FPS is around 50, unfortunately at 4:50 p.m. setting show FPS drops to 5-7 again. And this time change graphical setting from high to normal done nothing with FPS.
:(

Do you have one or more devices connected to your video out?

With the current Windows 10 fall creators update and NVIDIA cards there is an issue in multi monitor support that causes framerate drops, which should be fixed with the upcoming spring update.

Another issue that is a little bit younger is with Discords overlay. If you have enebled it, please try to disable it.

Hi KarstenS.
I don't have other device to connect video out that my monitor and i have disabled more monitor option in nVidia setting panel.
If you mean Discord overlay app, i dont use this.
And this morning ingame setting show again "normal" FPS (around 60).

Ok report:
Good - for two day game work normally.
Bad - next day (this day) morning game setting show drop to 5-10FPS.

Thing that change is - i start P2P client uTorrent (latest version).
Before 7.3. if i start this software, nothing change with ingame FPS or next day ingame FPS.
I try next test if can play three days without FPS drops ingame. After that i report how this test ended.

Ok bad thing, i start PC (no restart) uninstall uTorrent, instal other P2P, start this program, start PingPlotter (some packet loss, ping nice 150ms) and start FFXIV, log in and starting windown check FPS, setting show 120FPS. Log in character windown all load really slowly, cancel and go back starting window - setting show 5-10FPS. Restart PC and try log in game, all ok, ingame setting show 65FPS.
Still i don't think that problem is P2P software, because processor and RAM usage is that small, that task manager don't show it. Only net connection is medium from small before start P2P.
I think problem is somewhere with graphic thing and game thing, because even in use P2P and PingPlotter ingame connection see net connection as exellent.
I start to be weary of this problem.
:(

Count me among those dealing with this. Recent resubscriber from before Stormblood, and I've had a graphics card upgrade since. My FPS won't push above 20 even on the lowest settings. It does sometimes hit 21, then immediately snaps down as if capped. Same issue borderless windowed and fullscreen, and my GPU is selected to run the game.

Thank you for the update Eledra.

Can you submit a Final Fantasy XIV system report? Simply go to the 'Config' option on the Final Fantasy XIV launcher and to the right of 'System Information' click on 'Display.' Post the results here.

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!

Ok there is FFXIV system report, exept user name.



-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\\OneDrive\Dokumenty
FINAL FANTASY XIV - A Realm Reborn D:\Games\SquareEnix
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
ProxyEnable 0
ProxyServer unspecified
ProxyOverride <local>


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Pro 64bitový (6.2, build 9200) (16299.rs3_release.170928-1534)
SYSTEM_CPU Intel(R) Core(TM) i7-8700K CPU @ 3.70GHz (12 CPUs), ~3.7GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 12 SYSTEM_CORE_PHYSICS 6
SYSTEM_BIOS 1003
SYSTEM_LANGUAGE čeština (Místní nastavení: čeština)
SYSTEM_MEMORY 32697.000MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 37561.000MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 476.339GB SYSTEM_FREEDISC_SPACE 325.847GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 931.055GB SYSTEM_FREEDISC_SPACE 544.499GB
SYSTEM_STORAGE E:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 1863.015GB SYSTEM_FREEDISC_SPACE 518.759GB
SYSTEM_STORAGE F:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 1863.015GB SYSTEM_FREEDISC_SPACE 99.125GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS NVIDIA GeForce GTX 660
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP GeForce GTX 660
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 1998.250 MB
SYSTEM_GRAPHICS_SHARED_VRAM 16348.500 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_048172e9d7cc483d\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_048172e9d7cc483d\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_048172e9d7cc483d\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_048172e9d7cc483d\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 23.21.0013.9101
SYSTEM_GRAPHICS_DRIVER_DATE 2/23/2018 01:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE Angličtina
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Speakers (Sound Blaster Z)
SYSTEM_SOUND_DEVICE_ID {46E413E6-A837-4C53-8801-A3E0FE3F6F3D}
SYSTEM_SOUND_DEVICE_NAME cthda.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.0102.0032
SYSTEM_SOUND_DRIVER_LANGUAGE Angličtina
SYSTEM_SOUND_DRIVER_DATE 11/17/2014 00:00:00
SYSTEM_SOUND SPDIF-Out (Sound Blaster Z)
SYSTEM_SOUND_DEVICE_ID {3203DED5-6E70-4507-9353-F1C55AEF1869}
SYSTEM_SOUND_DEVICE_NAME cthda.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.0102.0032
SYSTEM_SOUND_DRIVER_LANGUAGE Angličtina
SYSTEM_SOUND_DRIVER_DATE 11/17/2014 00:00:00
SYSTEM_SOUND LG TV (NVIDIA High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {6B9CB8FB-DB78-42FD-A698-6F39222321D8}
SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
SYSTEM_SOUND_DRIVER_VERSION 1.03.0036.0006
SYSTEM_SOUND_DRIVER_LANGUAGE Angličtina
SYSTEM_SOUND_DRIVER_DATE 12/15/2017 00:00:00
SYSTEM_SOUND Digital Audio (S/PDIF) (2 - High Definition Audio Device)
SYSTEM_SOUND_DEVICE_ID {95790E7D-C575-4A4E-B48C-204DBC2ADB8B}
SYSTEM_SOUND_DEVICE_NAME HdAudio.sys
SYSTEM_SOUND_DRIVER_VERSION 6.02.16299.0251
SYSTEM_SOUND_DRIVER_LANGUAGE Angličtina
SYSTEM_SOUND_DRIVER_DATE 2/21/2018 00:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Myš
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Klávesnice
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {83C3D950-090F-11E8-8002444553540000}
SYSTEM_INPUT_NAME USB Device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 184 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {83C3D950-090F-11E8-8003444553540000}
SYSTEM_INPUT_NAME USB Device
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SYSTEM_INPUT {83C3D950-090F-11E8-8004444553540000}
SYSTEM_INPUT_NAME USB Device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {83C3D950-090F-11E8-8005444553540000}
SYSTEM_INPUT_NAME AURA LED Controller
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {83C3D950-090F-11E8-8001444553540000}
SYSTEM_INPUT_NAME PS2 to USB Converter
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {83CF7210-090F-11E8-8006444553540000}
SYSTEM_INPUT_NAME PS2 to USB Converter
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 24 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
Settings
Nastavení
Microsoft Store
Microsoft Store
Tento počítač
Huge FPS drops in game - Page 2 - Mozilla Firefox


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

The Lord of the Rings Online™ v1903.0058.2732.4095
Avast Premier
Battle.net
Comodo Dragon
Internet Security Essentials
Diablo III
Dolby Digital Live Pack
DTS Connect Pack
Microsoft Office Enterprise 2007
EVEMon
Hearthstone
CyberLink Power2Go 8
Samsung Kies
NVIDIA Stereoscopic 3D Driver
Origin
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Microsoft VC++ redistributables repacked.
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MarketResearch
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.50727
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CyberLink Power2Go 8
FINAL FANTASY XIV - A Realm Reborn
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.50727
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Aiseesoft Blu-ray Player 6.6.10
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The Sims™ 4
Data Lifeguard Diagnostic for Windows 1.31
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GOG Galaxy
Microsoft Visual C++ 2005 Redistributable
Mass Effect™: Andromeda
Samsung Kies
HPSSupply
Microsoft Visual C++ 2015 x86 Additional Runtime - 14.0.24212
Microsoft Office Access MUI (English) 2007
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Microsoft Office 2007 Service Pack 3 (SP3)
Microsoft Office PowerPoint MUI (English) 2007
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Microsoft Office Publisher MUI (English) 2007
Update for Microsoft Office Publisher 2007 Help (KB963667)
Microsoft Office 2007 Service Pack 3 (SP3)
Microsoft Office Outlook MUI (English) 2007
Update for Microsoft Office Outlook 2007 Help (KB963677)
Security Update for Microsoft Office Outlook 2007 (KB4011200) 32-Bit Edition
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Microsoft Office Proof (Spanish) 2007
2007 Microsoft Office Suite Service Pack 3 (SP3)
Compatibility Pack for the 2007 Office system
2007 Microsoft Office Suite Service Pack 3 (SP3)
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Microsoft Office 2007 Service Pack 3 (SP3)
Microsoft Office Proofing (English) 2007
Microsoft Office Enterprise 2007
Update for Microsoft Office 2007 suites (KB2596787) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2881067) 32-Bit Edition
Security Update for Microsoft Office PowerPoint 2007 (KB2596912) 32-Bit Edition
Security Update for Microsoft Office OneNote 2007 (KB3191829) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2986253) 32-Bit Edition
Security Update for Microsoft Office InfoPath 2007 (KB3114426) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2596871) 32-Bit Edition
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Security Update for Microsoft Office Access 2007 (KB2596614) 32-Bit Edition
Security Update for Microsoft Office Visio Viewer 2007 (KB2596915) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2984943) 32-Bit Edition
Security Update for Microsoft Office PowerPoint 2007 (KB3213642) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB4011715) 32-Bit Edition
Update for Microsoft Office Outlook 2007 Junk Email Filter (KB3115461) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB3085549) 32-Bit Edition
Security Update for Microsoft Office InfoPath 2007 (KB2687440) 32-Bit Edition
Update for Microsoft Office Publisher 2007 (KB4011203) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2596620) 32-Bit Edition
Security Update for Microsoft Office Compatibility Pack Service Pack 3 (KB4011720) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2596754) 32-Bit Edition
Security Update for Microsoft Office Compatibility Pack Service Pack 3 (KB4011605) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2596825) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2825645) 32-Bit Edition
Update for 2007 Microsoft Office System (KB967642)
Security Update for Microsoft Office 2007 suites (KB2596650) 32-Bit Edition
Security Update for Microsoft Office OneNote 2007 (KB3114456) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2596792) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2984938) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB3213649) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2767916) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB3213641) 32-Bit Edition
Microsoft Office InfoPath MUI (English) 2007
Update for Microsoft Office Infopath 2007 Help (KB963662)
Microsoft Office 2007 Service Pack 3 (SP3)
Microsoft Office Shared MUI (English) 2007
Update for Microsoft Office 2007 suites (KB2596787) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB3213646) 32-Bit Edition
Microsoft Office 2007 Service Pack 3 (SP3)
Update for Microsoft Office 2007 Help for Common Features (KB963673)
Update for Microsoft Office Script Editor Help (KB963671)
Security Update for Microsoft Office 2007 suites (KB4011656) 32-Bit Edition
Microsoft Office OneNote MUI (English) 2007
Update for Microsoft Office OneNote 2007 Help (KB963670)
Microsoft Office 2007 Service Pack 3 (SP3)
Microsoft Office Groove MUI (English) 2007
Microsoft Office 2007 Service Pack 3 (SP3)
Microsoft Office Groove Setup Metadata MUI (English) 2007
Microsoft Office 2007 Service Pack 3 (SP3)
Microsoft Office Shared Setup Metadata MUI (English) 2007
Microsoft Office 2007 Service Pack 3 (SP3)
Microsoft Office 2007 Service Pack 3 (SP3)
Microsoft Office Access Setup Metadata MUI (English) 2007
Microsoft Office 2007 Service Pack 3 (SP3)
Microsoft Office File Validation Add-In
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
Gameforge Live 2.0.13
Sound Blaster Z-Series Extras
TERA
Adobe Refresh Manager
Adobe Acrobat Reader DC - Czech
Sound Blaster Z-Series
PingPlotter 5
ASUS Product Register Program
hppLaserJetService
hppusgM1130M1210Series
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
Realtek High Definition Audio Driver
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
SimCity™
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.50727
BiglyBT
7-Zip 18.01 (x64)
CCleaner
CDisplayEx 1.10.29
COMODO Firewall
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Mozilla Maintenance Service
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Baldur's Gate: Enhanced Edition
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Torment: Tides of Numenera
Pillars of Eternity
Tyranny
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WinRAR 5.50 (64-bit)
PeerBlock 1.2 (r693)
Intel(R) Management Engine Components
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
MPC-HC 1.7.13 (64-bit)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161
Intel(R) Management Engine Components
Microsoft Visual C++ 2005 Redistributable (x64)
Microsoft VC++ redistributables repacked.
Intel(R) Network Connections 22.6.6.0
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17
Microsoft Office Office 64-bit Components 2007
Microsoft Office Shared 64-bit MUI (English) 2007
Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2007
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005
Intel(R) Chipset Device Software
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.50727
Intel Processor Diagnostic Tool 64bit
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.50727
Microsoft Visual C++ 2005 Redistributable (x64)
NVIDIA Ansel
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Ovládací panel NVIDIA 391.01
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DisplayDriverAnalyzer
NVIDIA SHIELD Streaming
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NVIDIA Install Application
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Scan To
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-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\Comodo\Internet Security Essentials\vkise.exe 000004EC
C:\Program Files (x86)\Creative\Sound Blaster Z-Series\Sound Blaster Z-Series Control Panel\SBZ.exe 00000C04
C:\Program Files (x86)\CyberLink\Power2Go8\CLMLSvc_P2G8.exe 00002850
C:\Program Files (x86)\NVIDIA Corporation\NvContainer\nvcontainer.exe 00002820
C:\Program Files (x86)\NVIDIA Corporation\NvNode\NVIDIA Web Helper.exe 00002038
C:\Program Files (x86)\Samsung\Kies\KiesTrayAgent.exe 00002910
C:\Program Files\AVAST Software\Avast\AvastUI.exe 000026CC
C:\Program Files\COMODO\COMODO Internet Security\cis.exe 00002B64
C:\Program Files\COMODO\COMODO Internet Security\cistray.exe 00000B64
C:\Program Files\Mozilla Firefox\firefox.exe 000028EC
C:\Program Files\Windows Defender\MSASCuiL.exe 00002510
C:\Program Files\WindowsApps\Microsoft.SkypeApp_12.1809.217.0_x64__kzf8qxf38zg5c\SkypeHost.exe 00001224
C:\Program Files\WindowsApps\Microsoft.WindowsStore_11802.1001.11.0_x64__8wekyb3d8bbwe\WinStore.App.exe 00003228
C:\Users\micha\AppData\Local\Akamai\netsession_win.exe 00002500
C:\Users\micha\AppData\Local\Microsoft\OneDrive\OneDrive.exe 0000273C
C:\Users\micha\AppData\Local\NVIDIA\NvBackend\ApplicationOntology\NvOAWrapperCache.exe 00000EF0
C:\Windows\Explorer.EXE 00000BA8
C:\Windows\ImmersiveControlPanel\SystemSettings.exe 000031FC
C:\Windows\System32\RuntimeBroker.exe 00001A34
C:\Windows\System32\smartscreen.exe 0000328C
C:\Windows\SystemApps\Microsoft.LockApp_cw5n1h2txyewy\LockApp.exe 00001288
C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe 00000EC0
C:\Windows\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 00000DC4
C:\Windows\system32\ApplicationFrameHost.exe 00001860
C:\Windows\system32\DllHost.exe 000024DC
C:\Windows\system32\SettingSyncHost.exe 00001100
C:\Windows\system32\conhost.exe 00002204
D:\Games\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 00000854
D:\Games\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 00003198
c:\windows\system32\sihost.exe 00000A50
c:\windows\system32\svchost.exe 00002720
c:\windows\system32\taskhostw.exe 00000B5C

Ok this day i need restart around 4 p.m. due to update firewall software, prior this restart i start Steam and Origin client and FFXIV ingame not drop down (around 60FPS). Next part of test will be tomorrow i start P2P software when i will be off house. After i return i turn off P2P software and try start FFXIV. I will report what happened with game and FPS.

Thank you Eledra and please keep us updated.

Do you always start the Steam and Origin client when you play the game? Do you need those programs open for some reason?

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!

Hi Einmimiria.
Opposite, if i start my PC, then i start Steam and Origin client for news, game updates and so on. Only after rise problem with ingame FPS i don't start Steam and Origin and pc start. And about next phase of testing, if P2P don't run, then ingame FPS don't drop. On the weekend i test P2P and game an i try PingPlotter as well.

Thank you for the update Eledra.

To clarify what you said, if you don't run the P2P program, you don't get fps drops? Is this correct?

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!

Hi Einmimiria.
To clarify - i start PC, then start P2P and PingPlotter (for test ping and packet loss from me to EU FFXIV servers) and then i start FFXIV, starting window setting show FPS 120 and ingame FPS show FPS 6. Then i think that P2P uTorrent is problem. Uninstall P2P uTorrent, and restart PC - FPS ingame 60. I install another P2P software qBittorrent.
then i don't run P2P and FFXIV togheter and no FPS problem. Next day (24.3.) i try start P2P qBittorrent first and FFXIV after and see if FPS problem occur, if not then try start PingPlotter and FFXIV after and see if FPS problem occur. Next will be new nVidia driver and all previous programs that could cause a problem "FPS drop's".

Hello Eledra, Thank you for your reply.

Is it possible to not run the P2P program? From what you have explained this seems to be the solution. Please keep us updated.

Hope to be of assistance.

Hi Ariellendra.
Yes i don't use FFXIV and P2P program uTorrent because problem with this combo. Still after i uninstall uTorrent P2P and install qBittorrent P2P no problem with running both FFXIV and new P2P and PingPlotter. So far 3 days no FPS drop with running P2P, Steam, Origin and FFXIV. Then update for nVidia driver and required restart i neet redone testing anew, then FFXIV patch came and FPS drop from 60+ to 40+, i restart and use ccleaner to clean PC, and start test anew, then another nVidia driver update and need restart. Today i start test anew again. So far 3 days without FPS problem, still i think need more testing before i say "ok no problem".

Quote:

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Originally Posted by Eledra

Hi Ariellendra.
Yes i don't use FFXIV and P2P program uTorrent because problem with this combo.

---

uTorrent is ad supported, there has been quite the uptick in bitcoin/cryptocurrency miners being pushed through ads, so I would probably pin the problem as being uTorrent. Bitcoin miners spike the CPU and GPU, and that is consistent with your experience.

Quote:

---

Originally Posted by Eledra

Hi Ariellendra.
Yes i don't use FFXIV and P2P program uTorrent because problem with this combo. Still after i uninstall uTorrent P2P and install qBittorrent P2P no problem with running both FFXIV and new P2P and PingPlotter. So far 3 days no FPS drop with running P2P, Steam, Origin and FFXIV. Then update for nVidia driver and required restart i neet redone testing anew, then FFXIV patch came and FPS drop from 60+ to 40+, i restart and use ccleaner to clean PC, and start test anew, then another nVidia driver update and need restart. Today i start test anew again. So far 3 days without FPS problem, still i think need more testing before i say "ok no problem".

---

Eledra,

Please continue to keep up updated! Thank you.

Ok no problem until today patch/hotfix FPS drop from 60+ to 30+. Clean restart PC with ccleaner clean (ccleaner deletes everything old, including things from web browsers and their cache) start. Then FPS ingame back to 60+, don't know why this occur. I start testing now and see how long this "good" FPS will remain.

Thank you for the update Eledra.

If the clean restart is helping, it sounds like there is something running in the background interfering with the game, but I can't tell for certain. Please let us know if the issue returns.

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!

Well, your GPU (the GTX 660) is pretty low end. Get at least a 970 if you want to have less performance issues (likely enough to run full graphics at 60fps). Also, 32 gb of RAM is overkill. It would be basically impossible to use all that at one time.

Hi Einmimiria
No new program or other thing running in background, i check that. Clean restar with help ccleaner no problem, i think maybe something that ccleaner "clean" i the problem, bud ccleaner clean only old data from system, "trasch can" and all data from webs browsers. There is thing that maybe is clue ccleaner clean all "saved" data from internet explorer (temporary files, cache data, etc). Maybe there is something that change FFXIV and nVidia driver communication and as result ingame FPS drops. Yesterday i see FPS drop from 60 to 40FPS, need restart due antivirus software update, and after this ingame FPS go back to 60. Other theory is that my GPU is old and maybe has some HW problem.

Hi HannibalGraham
Well when my old PC die, i salvage what is still in good condition (GPU and HDD) and insert to my new PC. My new PC is build to not need uprage for some years, hence is "strong" and because this there is G.Skill 32GB RAM. This year i hope to buy new GPU (nVidia 1050TI) not too good, still better that my old GPU.

Thank you for the update Eledra.

I want you to clarify something. When you say the FPS drops from 60 to 40, where exactly does this drop occur? Does it occur while you are playing in the same area, or only after transitioning to a new area? What resolution and graphics settings are you using? Your GPU should be enough to run the game but that does mean it will be perfect at all times.

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!

Hi Einmimiria
FPS drop at start game and continue in all places, if FPS drop from 60 to 40/30 then in all game i see max 40/30 FPS. I use high deskop graphic setting with few changes (low graphic on distand object). My resolutin seting on game is 1280*720 window, then window is maximise and my screen seting is 1920*1080. FPS drop lately occur only after patch/hot fix, or after four days of PC running. I thinking that after four days of PC running, that my GPU is in overheat problem, bud not. GPU temperature is max 74C and no higher. I think that is not bad temperature for GTX 660 in full work.
Hope this help.

Hello together,

can u please check your temps and conditions while playing and the error occurs? for that you can run HWInfo64 or HWmonitor in background to check that.
Please disable FPS Lock and FPS Limit in Background also in the FFXIV Graphic Settings completely, as this forces vsync if the GPU is unhandle to maintain max FPS. Also please set windows energy settings to maximum performance.
FFXIV normally runs very fine over hours.
Also please attach a full dxdiag to the post for us to check if there is something wrong.

Thank you for the information Eledra.

Do you have a way of monitoring your GPU usage? Do you know how much of the GPUs power is being used while getting 30-40 fps while at 720p?

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!

Hi Einmimiria
For GPU usage monitoring, yes i use Open Hardware Monitor program and FFXIV use 100% of GPU and temperature is around 72-76 celsius. I dont use any program to see how much power GPU use, bud my computer power source is 750W and GPU use extra six pin power cable.
I install CPUID HW monitor and he shows that GPU use 100% power in FFXIV, still i don't see how many watts GPU use. Bud i think that 750W power source is sufficient for my PC.

Eledra, Thank you for posting on the Final Fantasy XIV Technical Support Forums

It's likely that your PC is having trouble because the expansion is a bit more graphically demanding. The system requirements for both of them are different. You likely meet the minimum requirements for A Realm Reborn but not expansions.

This leaves us with little to suggest unfortunately, just because the Stormblood content is designed to be more graphically demanding and requires more power. However, I would suggest lowering the settings a bit more if you can and make sure your laptop stays cool (make sure the vents are not being blocked, etc.). Unfortunately, your options for fixing this may be a bit limited.


Thank you for playing Final Fantasy XIV! Hope to see you online.