i cant start ffxiv

i cant log into ffxiv. i put my password in & can click on the play directx 11 icon.
once i do that & get to the main screen to start the game, my curser just goes over "start" like there's nothing there.
neither start, data centre, movies, configuration or exit will let me click on it.
when i go into my task bar to try and close the window, a bar will appear ingame asking if i want to "exit the game?"
again, i cant click on the icon saying "ok", as it appears not to be there when my mouse scrolls over it.
the only way i can get out of the game is to reboot my pc.
i have 2 other mmo's on my pc, both of which i dont have a problem with.
any ideas what might be the problem here?
i have looked to update my drivers & theyre already updated.

I have the exactly the same problem, have tried restarting game and computer several times and reinstalling mouse and keyboard, so far nothing seems to work :mad:

Can confirm: Since the latest hotfix, I am having the same issue.

When starting the game through the DX11 client, things appear normal at first, but mid-way through the Square Enix Logo before the Start Screen, the cursor switches from the special Final Fantasy cursor to the standard desktop cursor.

From that point onward, mouse and keyboard no longer seem to work inside the game. It is possible to forcefully kill the process with the task manager however.

Switching to Windowed Mode (Screenmode = 0 in the config file) resolves the issue. My standard setting is Screenmode = 1 (should be Full Screen) The issue also appears when putting Screenmode = 2 in the config file - I am not sure what this setting corresponds to however, since I cannot check the configuration tab in it - I wager it's Borderless mode.

Addendum: It also stops working in Windowed mode if you drag the window around. Mouse is a Logitech g400s, but I've tried older Logitech models like the MX518 and it doesn't work either. There have been no updates on the computer other than the hotfix. OS is Windows 7 professional if that helps anything. Switching to DX9 doesn't help either.

I am also having this same issue. Cannot click anything in the game window after launching it. Can't play, can't exit, have to use task manager to exit the game.

Unfortunately for me, I started to have exactly the same problem after today maintenance. On the Start Screen game-in cursor replaces with system one and the game interface doesn't react to it at all (so the only way to exit is by using Task Manager and killing the task).
It appears for me in the full screen mode, but reset to default settings (Windowed mode) didn't help either, the problem repeated, both in DX11 and DX9 modes.

I use Razer Naga Chroma mouse and my OS is Windows 10 Pro.
Here is the link to my System Information from FF14 client, if it helps: https://pastebin.com/8FYzuxrV

Hello imjustahealer, Thank you for posting on the Final Fantasy XIV Technical Support Forums

Have you tried to play in DirectX 9? Are you using any background applications or overlays? if so, try disabling them. If you are experiencing a similar issue and are not the OP we would like to suggest creating your own thread so we can personally assist you as well.

Thank you for playing Final Fantasy XIV! Hope to see you online.

Quote:

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Originally Posted by Ariellendera

Hello imjustahealer, Thank you for posting on the Final Fantasy XIV Technical Support Forums

Have you tried to play in DirectX 9? Are you using any background applications or overlays? if so, try disabling them. If you are experiencing a similar issue and are not the OP we would like to suggest creating your own thread so we can personally assist you as well.

Thank you for playing Final Fantasy XIV! Hope to see you online.

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hi ariell.
ive just tried to log on again now & again, no joy.
it seems very hit & miss when it wont let me log on.
yesterday evening i tried & i managed to get on for a couple of hours.
ive just this minute tried again & were back to square one.
i dont have anything running in the background & i have tried changing from directx 11 & it still doesnt want to know.

Thank you for the update imjustahealer.

I would suggest trying a clean boot. Simply open the task manager and select the 'Start up' Tab. Disable everything here and restart the PC.

If this does not solve it, I would suggest doing a complete reinstall of the game.

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!

where is the task manager? i cant find it anywhere & i reinstalled the game yesterday.

Quote:

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Originally Posted by imjustahealer

where is the task manager? i cant find it anywhere & i reinstalled the game yesterday.

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Hit ctrl-shift-esc at the same time to bring it up. You might need to click on 'more details' at the bottom to bring up the start up tab they were talking about.

Quote:

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Originally Posted by Mhaeric

Hit ctrl-shift-esc at the same time to bring it up. You might need to click on 'more details' at the bottom to bring up the start up tab they were talking about.

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thanks mate :)

Quote:

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Originally Posted by Mhaeric

Hit ctrl-shift-esc at the same time to bring it up. You might need to click on 'more details' at the bottom to bring up the start up tab they were talking about.

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cheers mate :)

it hasnt worked, unfortunately.
ive uninstalled the game & i'll reinstall it in the morning.

Thank you for the update imjustahealer.

What kind of mouse/keyboard do you have? Do you have a controller you can try out and see if you can select something even if it is invisible?

What Operating System do you have?

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!

Keep following Einmimirias advice here, but since the launcher is just a fancy Internet Explorer screen, have you attempted to clear the Temporary Internet Files in Internet Explorer yet? (I'm going out on a limb here assuming you aren't using the Mac client)
It solves a surprisingly large amount of launcher issues. This holds true even if you yourself don't use Internet Explorer as your primary web browser.

Heh, last time I mentioned this, it worked, but the main issue was trying to convince the poor fellow that Windows 10 does indeed come with IE, even if it's just a bit hidden lol. Good times that one was.
(Secretly mentioning this to avoid having to explain that to someone new)

Thank you for the suggestion Canadane.

This can help, especially if the cause is connection related.

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!

Quote:

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Originally Posted by Einmimiria

Thank you for the update imjustahealer.

What kind of mouse/keyboard do you have? Do you have a controller you can try out and see if you can select something even if it is invisible?

What Operating System do you have?

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!

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i use windows 10 & have a left handed razer naga.
i do have a controller, i'll give it a try when i reinstall ff in the morning :)

Quote:

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Originally Posted by Canadane

Keep following Einmimirias advice here, but since the launcher is just a fancy Internet Explorer screen, have you attempted to clear the Temporary Internet Files in Internet Explorer yet? (I'm going out on a limb here assuming you aren't using the Mac client)
It solves a surprisingly large amount of launcher issues. This holds true even if you yourself don't use Internet Explorer as your primary web browser.

Heh, last time I mentioned this, it worked, but the main issue was trying to convince the poor fellow that Windows 10 does indeed come with IE, even if it's just a bit hidden lol. Good times that one was.
(Secretly mentioning this to avoid having to explain that to someone new)

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thanks mate. ive done that, hopefully things will be better in the morning :)

Thank you for the info imjustahealer.

Please let us know if that resolves the issue.

Quick notice: it seems, that this problem is more about some issues with graphical subsystem either than controllers.
For me personally, updating drivers for my videocard (I have NVIDIA 980Ti) to the latest version solved the problem.
Also, imjustahealer, I suggest you to check if you have any programm, that is using screen overlay, and to turn this option off, if so. For my husband, the problem was with Discord overlay - somehow after the last maintenance FF14 has issues with interracting with it.

I to have exactly the same problem...none of the fixes suggested here have made any difference...alot of people having this problem since the hotfix...seems that the hotfix has caused the issue and square enix needs to find why and apply a fix for that...i run win7 with razor keyboard and mouse ..this needs be fixed asap

hi guys, just an update.
i have cleared the Temporary Internet Files in Internet Explorer (even though i use firefox), i updated the drivers yesterday, reinstalled the game, i have just turned the discord overlay off & i have entered the game.
fingers crossed the problem has finally been sorted.
if the previous problem should return, i'll get someone to give my pc a complete clean.
thanks to everyone who helped with their comments in this thread & to others with similar problems, i hope everything works out well.

Thank you for the update imjustahealer.

I'm glad you were able to find a resolution. While we are not certain, a lot of players have been having issues with the Discord Overlay interfering with the game. As of right now, having this overlay off (and other overlays for that matter) is recommended.

This thread will be moved to the 'Support Center Resolved' subforum as the thread creator has found a resolution to their issue.

Thank you for visiting the Final Fantasy XIV Technical Support Forums.