[PC] Fatal DirectX Error 11000002

Unfortunately, every time I run FFXIV in DirectX 11, I'm greeted with the aforementioned error. When starting the game in DirectX 9.0c, the game runs for a few moments before visually lagging, going black, and starting that loop over.

I have reinstalled the entire game and tried multiple drivers. This problem only began after patch 4.2

System Information -

-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\Liefdevolle\Documents
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Home 64-bit (6.2, Build 9200) (16299.rs3_release.170928-1534)
SYSTEM_CPU Intel(R) Core(TM) i7-6700 CPU @ 3.40GHz (8 CPUs), ~3.4GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 8 SYSTEM_CORE_PHYSICS 4
SYSTEM_BIOS 1601
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 16313.191MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 18745.191MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 930.910GB SYSTEM_FREEDISC_SPACE 458.437GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS NVIDIA GeForce GTX 1070
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP GeForce GTX 1070
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 8088.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 8156.596 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (144Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nvaki.inf_amd64_055e1dc5d54d6d02\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvaki.inf_amd64_055e1dc5d54d6d02\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvaki.inf_amd64_055e1dc5d54d6d02\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvaki.inf_amd64_055e1dc5d54d6d02\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 23.21.0013.9065
SYSTEM_GRAPHICS_DRIVER_DATE 1/2/2018 17:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_GRAPHICS NVIDIA GeForce GTX 1070
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY2
SYSTEM_GRAPHICS_CHIP GeForce GTX 1070
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 8088.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 8156.596 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1080 x 1920 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nvaki.inf_amd64_055e1dc5d54d6d02\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvaki.inf_amd64_055e1dc5d54d6d02\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvaki.inf_amd64_055e1dc5d54d6d02\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvaki.inf_amd64_055e1dc5d54d6d02\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 23.21.0013.9065
SYSTEM_GRAPHICS_DRIVER_DATE 1/2/2018 17:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Speakers (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {1CD7B1B2-16A6-40AB-BA4D-EF81C9F02F6F}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.7560
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 7/15/2015 00:00:00
SYSTEM_SOUND Speakers (Yeti Stereo Microphone)
SYSTEM_SOUND_DEVICE_ID {04287DA0-D789-483D-863F-221CB4DBD932}
SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
SYSTEM_SOUND_DRIVER_VERSION 6.02.16299.0015
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 9/28/2017 00:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {C5697430-FAC6-11E6-8002444553540000}
SYSTEM_INPUT_NAME USB Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 897 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {4CA147F0-FB37-11E6-8001444553540000}
SYSTEM_INPUT_NAME Wacom Tablet
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {C56BBE20-FAC6-11E6-8003444553540000}
SYSTEM_INPUT_NAME USB Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {C56BBE20-FAC6-11E6-8004444553540000}
SYSTEM_INPUT_NAME USB Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {0BF673A0-FB38-11E6-8002444553540000}
SYSTEM_INPUT_NAME Wacom Tablet
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 11 SYSTEM_GAMEPAD_BUTTON 6 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {21693540-3EE7-11E7-8001444553540000}
SYSTEM_INPUT_NAME Yeti Stereo Microphone
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 1 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {C0B850A0-3BDF-11E7-8001444553540000}
SYSTEM_INPUT_NAME Gaming Mouse G600
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {21698360-3EE7-11E7-8002444553540000}
SYSTEM_INPUT_NAME Yeti Stereo Microphone
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {B688E220-FB48-11E6-8001444553540000}
SYSTEM_INPUT_NAME Wireless Controller
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 6 SYSTEM_GAMEPAD_BUTTON 14 SYSTEM_GAMEPAD_FOV 1

-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

Layers of Fear
Adobe Creative Cloud
Adobe After Effects CC 2017
Adobe Media Encoder CC 2017
Adobe Character Animator CC (Beta)
Audacity 2.1.3
Battle.net
Dolphin
Dropbox
Gone Home
FileZilla Client 3.30.0
Logitech G430 Driver
GameFirst IV
Google Chrome
Heroes of the Storm
Adobe Illustrator CC 2017
Adobe Bridge CC 2017
LAME v3.99.3 (for Windows)
NVIDIA Stereoscopic 3D Driver
OBS Studio
Xiph.Org Open Codecs 0.85.17777
Opera Stable 50.0.2762.67
Overwatch
Overwatch Test
PaintTool SAI Ver.1
Adobe Photoshop CC 2017
Adobe Premiere Pro CC 2017
Game Capture HD60 S v1.1.0.178
Steam
VLC media player
WebTablet FB Plugin 32 bit
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
Streamlabs Chatbot version 1.0.2.17
Dropbox Update Helper
Cisco PEAP Module
ASUS ROG GAMING MOUSE GX900
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005
Minecraft
Java 8 Update 161
ASUS Command - Ai Booting
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
ASUS Command - Backup & Recovery
OpenVPN Connect
AEGIS II - Boost Launcher
Java Auto Updater
Intel® Security Assist
AudioWizard
Google Update Helper
Cisco EAP-FAST Module
ASUS Command - Update
Microsoft Visual C++ 2015 x86 Additional Runtime - 14.0.24215
AEGIS II - Threshold Setting
Snaz version 1.12.6.0
GameFirst IV
FaceRig Virtual Video driver version 1.0.1.1000
Microsoft Visual C++ 2005 Redistributable
GoTo Opener
Port Forward Network Utilities
Device Setup
Office 16 Click-to-Run Extensibility Component
Office 16 Click-to-Run Localization Component
PS4 Remote Play
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
AEGIS II - GameALive
ASUS Command - Ai Charger II
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
REALTEK Bluetooth Filter Driver
REALTEK Wireless LAN Driver
AEGIS II
Epic Games Launcher
Backup and Sync from Google
Cisco LEAP Module
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
Microsoft Visual C++ 2015 x86 Minimum Runtime - 14.0.24215
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
Project64 version 2.3.2.202
Nightbot
Launcher Prerequisites (x64)
Intel(R) Chipset Device Software
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
Windows 10 Upgrade Assistant
Chrome Remote Desktop Host
Microsoft XNA Framework Redistributable 4.0 Refresh
Microsoft Visual C++ 2015 Redistributable (x64) - 14.0.24215
ASUS Command - Power Manager
Twitch
ASUS Command - PC Cleanup
Microsoft Visual C++ 2015 Redistributable (x86) - 14.0.24215
Asmedia USB Host Controller Driver
AEGIS II - Lighting
AEGIS II - System Usage
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
ASUS App Box
Realtek High Definition Audio Driver
Wwise Launcher
ASUS Command
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
Intel(R) C++ Redistributables on Intel(R) 64
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005
ASUS MultiFrame
OldSchool RuneScape Launcher 1.2.7
Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022
Streamlabs OBS 0.8.9
CCleaner
Clownfish Voice Changer
CutePDF Writer 3.1
Logitech Gaming Software 8.92
Mozilla Firefox 58.0.1 (x64 en-US)
Mozilla Maintenance Service
NoPing Tunnel v15
Microsoft Office 365 ProPlus - en-us
OpenVPN 2.4.0-I602
Intel(R) Network Connections 20.5.150.0
Terraria
Monaco
Dead Space
Cave Story+
Starbound
FTL: Faster Than Light
Don't Starve
FEZ
FINAL FANTASY III
Amnesia: A Machine for Pigs
Counter-Strike: Source
Getting Over It with Bennett Foddy
Rogue Legacy
Shovel Knight
The Binding of Isaac: Rebirth
Death Road to Canada
Rocket League
The Cat Lady
A Hat in Time
Darkest Dungeon
FaceRig
Tabletop Simulator
Unturned
Duck Game
Don't Starve Together
Downwell
Undertale
FINAL FANTASY XIV Online
Garry's Mod
OneShot
Golf With Your Friends
The Jackbox Party Pack 3
Team Fortress 2
LIMBO
Mr Shifty
Borderlands 2
For The King
Left 4 Dead 2
Amnesia: The Dark Descent
PLAYERUNKNOWN'S BATTLEGROUNDS
OKAMI HD / 大神 絶景版
Throne of Lies
The Jackbox Party Pack 4
Portal 2
Bendy and the Ink Machine
Dustforce
Dream Daddy: A Dad Dating Simulator
Spiral Knights
TAP-Windows 9.21.2
Vulkan Run Time Libraries 1.0.65.0
Wacom Tablet
WebTablet FB Plugin 64 bit
WinRAR 5.40 (64-bit)
Microsoft Visual C++ 2005 Redistributable (x64)
Intel(R) Management Engine Components
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
Intel(R) Rapid Storage Technology
Microsoft Visual C++ 2015 x64 Minimum Runtime - 14.0.24215
Intel(R) Chipset Device Software
Intel(R) ME UninstallLegacy
Intel(R) Management Engine Components
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161
Epic Games Launcher Prerequisites (x64)
Intel(R) Rapid Storage Technology
Intel(R) Network Connections 20.5.150.0
Intel® Trusted Connect Service Client
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17
Office 16 Click-to-Run Licensing Component
Office 16 Click-to-Run Extensibility Component 64-bit Registration
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005
Intel(R) Management Engine Components
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005
Microsoft HEVC Media Extension Installation for Microsoft.HEVCVideoExtension_1.0.2512.0_x64__8wekyb3d8bbwe (x64)
NVIDIA Ansel
NVIDIA 3D Vision Driver 390.65
NVIDIA Control Panel 390.65
NVIDIA Graphics Driver 390.65
NVIDIA GeForce Experience 3.12.0.84
NVIDIA 3D Vision Controller Driver 390.41
NVIDIA Optimus Update 31.0.11.0
NVIDIA PhysX System Software 9.17.0524
NVIDIA Update 31.0.11.0
DisplayDriverAnalyzer
NVIDIA SHIELD Streaming
NVIDIA HD Audio Driver 1.3.36.6
NVIDIA Install Application
NVIDIA Backend
NVIDIA Container
NVIDIA TelemetryApi helper for NvContainer
NVIDIA LocalSystem Container
NVIDIA Message Bus for NvContainer
NVIDIA NetworkService Container
NVIDIA Session Container
NVIDIA User Container
NVIDIA Display Container
NVIDIA Display Container LS
NVIDIA Display Watchdog Plugin
NVIDIA Display Session Container
NVIDIA NodeJS
NVIDIA Watchdog Plugin for NvContainer
NVIDIA Telemetry Client
NVIDIA Telemetry Container
NVIDIA Virtual Host Controller
Nvidia Share
NVIDIA ShadowPlay 3.12.0.84
NVIDIA SHIELD Wireless Controller Driver
NVIDIA Update Core
NVIDIA Virtual Audio 4.04.0
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030
Drawpile 2.0.5
Microsoft Visual C++ 2015 x64 Additional Runtime - 14.0.24215
NoPing Tunnel v15

Good afternoon and thank you for posting on the Final Fantasy XIV Technical Support Forums.

Do you have any other programs or overlays active when you play the game? If so, I recommend disabling/closing them, even if it doesn't seem like it will interrupt the game.

I also noticed that there is a slightly more up-to-date driver for your graphics card. Have you tried that particular driver yet?

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!

Thanks for the response, Einmimiria.

I've closed all other programs when trying to load into the game, and still receive the same error.

I have tried that particular driver without success as well.

Thank you for the reply,

We've seen this issue a lot of Windows 10 (however it can happen on any Windows OS). Try to set it to Compatibility Mode (Windows 7 or 8 specifically).

Does the dxdiag you posted show all of your hard drives? Do you have anymore on the PC?

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!

Hi, sorry to jump on someone else's thread. I can make my own if that is required.

I'm also having this issue. I can start up the game, log in to my character, but as soon as the game loads OR 5 - 60 seconds pass I get the same error.

Edit: FF14 System info



-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\scott\Documents
FINAL FANTASY XIV - A Realm Reborn D:\Games\SquareEnix
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 3
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Pro 64-bit (6.2, Build 9200) (16299.rs3_release.170928-1534)
SYSTEM_CPU Intel(R) Core(TM) i7-7700K CPU @ 4.20GHz (8 CPUs), ~4.2GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 8 SYSTEM_CORE_PHYSICS 4
SYSTEM_BIOS F3
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 16336.934MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 19280.934MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 231.476GB SYSTEM_FREEDISC_SPACE 191.635GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 921.745GB SYSTEM_FREEDISC_SPACE 797.866GB
SYSTEM_STORAGE E:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 9.765GB SYSTEM_FREEDISC_SPACE 9.724GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS NVIDIA GeForce GTX 780
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP GeForce GTX 780
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 3029.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 8168.467 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_7a39871618b19f06\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_7a39871618b19f06\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_7a39871618b19f06\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_7a39871618b19f06\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 23.21.0013.9077
SYSTEM_GRAPHICS_DRIVER_DATE 1/23/2018 00:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_GRAPHICS NVIDIA GeForce GTX 780
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY2
SYSTEM_GRAPHICS_CHIP GeForce GTX 780
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 3029.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 8168.467 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_7a39871618b19f06\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_7a39871618b19f06\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_7a39871618b19f06\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_7a39871618b19f06\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 23.21.0013.9077
SYSTEM_GRAPHICS_DRIVER_DATE 1/23/2018 00:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Speakers (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {C167FB9A-EA5C-48C4-8E96-0CEC780753C4}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.8264
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 10/3/2017 00:00:00
SYSTEM_SOUND Realtek Digital Output (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {9C754BE5-2A8B-4DCA-BA14-1A749A8C78F3}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.8264
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 10/3/2017 00:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {A5537550-0D13-11E8-8001444553540000}
SYSTEM_INPUT_NAME USB keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {A5554A10-0D13-11E8-8002444553540000}
SYSTEM_INPUT_NAME USB keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 19 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {A555E650-0D13-11E8-8003444553540000}
SYSTEM_INPUT_NAME USB keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {A5565B80-0D13-11E8-8004444553540000}
SYSTEM_INPUT_NAME USB keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {A5568290-0D13-11E8-8005444553540000}
SYSTEM_INPUT_NAME Controller (XBOX 360 For Windows)
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 5 SYSTEM_GAMEPAD_BUTTON 10 SYSTEM_GAMEPAD_FOV 1
SYSTEM_INPUT {A5571ED0-0D13-11E8-8006444553540000}
SYSTEM_INPUT_NAME USB Laser Game Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 4096 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {A5580930-0D13-11E8-8007444553540000}
SYSTEM_INPUT_NAME USB Laser Game Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
Microsoft Edge
[PC] Fatal DirectX Error 11000002 and 2 more pages ‎- Microsoft Edge
Mail
@Error 7.0.7 - Discord
Microsoft Edge
Microsoft Store
Microsoft Store
Microsoft Edge
Microsoft Edge
Microsoft Edge
Microsoft Edge
Microsoft Edge
Microsoft Edge
Microsoft Edge
Microsoft Edge
Microsoft Edge
CAM
Inbox - Gmail ‎- Mail


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

Driver Booster 5
League of Legends
OpenAL
Steam
TechPowerUp GPU-Z
Heaven Benchmark version 4.0
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
CAM
FINAL FANTASY XIV - A Realm Reborn
Microsoft XNA Framework Redistributable 4.0
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
Corsair LINK 4
Microsoft Visual C++ 2017 x86 Minimum Runtime - 14.10.25017
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.40660
Corsair LINK 4
Microsoft Visual C++ 2017 x86 Additional Runtime - 14.10.25017
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.40660
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.21005
Office 16 Click-to-Run Extensibility Component
Office 16 Click-to-Run Localization Component
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
Microsoft Visual C++ 2017 Redistributable (x86) - 14.10.25017
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.21005
Microsoft Visual C++ 2017 Redistributable (x64) - 14.10.25017
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.40660
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.40660
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
Realtek High Definition Audio Driver
Microsoft Office 365 ProPlus - en-us
Sid Meier's Civilization VI
ARK: Survival Evolved
FINAL FANTASY VII
FINAL FANTASY VIII
Wallpaper Engine
Vulkan Run Time Libraries 1.0.65.0
WinRAR 5.50 (64-bit)
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
Malwarebytes version 3.3.1.2183
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.40660
Microsoft Visual C++ 2017 x64 Minimum Runtime - 14.10.25017
Office 16 Click-to-Run Licensing Component
Office 16 Click-to-Run Extensibility Component 64-bit Registration
NVIDIA Ansel
NVIDIA Control Panel 390.77
NVIDIA Graphics Driver 390.77
DisplayDriverAnalyzer
NVIDIA Install Application
NVIDIA Display Container
NVIDIA Display Container LS
NVIDIA Display Watchdog Plugin
NVIDIA Display Session Container
NVIDIA Telemetry Client
NVIDIA Telemetry Container
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.40660
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030
Microsoft Visual C++ 2017 x64 Additional Runtime - 14.10.25017


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files\Malwarebytes\Anti-Malware\mbamtray.exe 0000139C
C:\Program Files\Realtek\Audio\HDA\RtkNGUI64.exe 000017E0
C:\Program Files\Windows Defender\MSASCuiL.exe 0000193C
C:\Program Files\WindowsApps\Microsoft.WindowsStore_11801.1001.6.0_x64__8wekyb3d8bbwe\WinStore.App.exe 00003504
C:\Program Files\WindowsApps\microsoft.windowscommunicationsapps_17.8827.21855.0_x64__8wekyb3d8bbwe\HxOutlook.exe 00001700
C:\Program Files\WindowsApps\microsoft.windowscommunicationsapps_17.8827.21855.0_x64__8wekyb3d8bbwe\HxTsr.exe 000024B0
C:\Users\scott\AppData\Local\Discord\app-0.0.300\Discord.exe 000027D8
C:\Users\scott\AppData\Local\Microsoft\OneDrive\OneDrive.exe 000018F0
C:\Windows\Explorer.EXE 00001A00
C:\Windows\System32\RuntimeBroker.exe 00001AD0
C:\Windows\System32\Speech_OneCore\Common\SpeechRuntime.exe 00001A10
C:\Windows\System32\smartscreen.exe 00002CE8
C:\Windows\SystemApps\Microsoft.MicrosoftEdge_8wekyb3d8bbwe\MicrosoftEdge.exe 00002FD4
C:\Windows\SystemApps\Microsoft.MicrosoftEdge_8wekyb3d8bbwe\MicrosoftEdgeCP.exe 00001404
C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\RemindersServer.exe 000007EC
C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe 00001D74
C:\Windows\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 00001C50
C:\Windows\system32\ApplicationFrameHost.exe 00002168
C:\Windows\system32\DllHost.exe 00000F9C
C:\Windows\system32\SettingSyncHost.exe 00001DB4
C:\Windows\system32\browser_broker.exe 00002C0C
D:\Games\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 00003764
D:\Games\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 000030F4
D:\Games\Steam.exe 000028E8
D:\Games\bin\cef\cef.win7\steamwebhelper.exe 00002F54
D:\Games\steamapps\common\wallpaper_engine\wallpaper32.exe 000019EC
D:\Utilities\CorsairLink4.exe 00002AF0
c:\windows\system32\sihost.exe 00001820
c:\windows\system32\svchost.exe 00001AF0
c:\windows\system32\taskhostw.exe 000019D8

Problem still persisting, still seeking assistance.

Quote:

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Originally Posted by KokopokiRirinima

Problem still persisting, still seeking assistance.

---

Do you have any other programs or overlays active when you play the game? If so, I recommend disabling/closing them, even if it doesn't seem like it will interrupt the game.

I also noticed that there is a slightly more up-to-date driver for your graphics card. Have you tried that particular driver yet?

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!

Quote:

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Originally Posted by Ariellendera

Do you have any other programs or overlays active when you play the game? If so, I recommend disabling/closing them, even if it doesn't seem like it will interrupt the game.

I also noticed that there is a slightly more up-to-date driver for your graphics card. Have you tried that particular driver yet?

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!

---

Good Morning,

I don't have any other programs running an overlay and disabled the ones that did.

The Graphics Driver has been updated to the latest version offered through GeForce Experience. No improvement.

I'd also join in with the same issue. I've had it happen once in HW and not again until 4.2, but the fatal directx error 11000002 crash is back since this patch. About once every 2 hours or so it occurs for me.

Thats with other applications running, and also with the game running by itself, the result is the same.

Nvidia drivers are up to date


This also has been happening to about half of my raiding static since this patch, so i believe this is a widespread issue with this current patch.

Hello everyone, and thank you for the information.

The error you are all experiencing stems from something interfering with DirectX or your graphics drivers. I would suggest doing a clean boot. To do this, open the task manager and find the 'Start Up' tab. Here, disable everything and restart the computer.

You can also try making an exception for your anti-virus/firewall and doing a clean install of your graphic card drivers (if you have not already).

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!

Hello,

Same issue.
Have installed last NVidia Drivers 390.77 (release 29/01/2018)
Have deactivated everything in "startup"
FFXIV is not blocked by my firewall nor antivirus

Whatever directx i choose (9 or 11), after a short time playing, i have colored spot like confettis everywhere on the screen, getting bigger quickly and then game crash with this directx error. I need each time to reboot computer completely.
I'm back to the game since yesterday after almost 6 month away, i had no issue in the past. I'm a bit bored that i paid 60 days + servant service if i cannot play

Quote:

---

Originally Posted by Kachime

Hello,

Same issue.
Have installed last NVidia Drivers 390.77 (release 29/01/2018)
Have deactivated everything in "startup"
FFXIV is not blocked by my firewall nor antivirus

Whatever directx i choose (9 or 11), after a short time playing, i have colored spot like confettis everywhere on the screen, getting bigger quickly and then game crash with this directx error. I need each time to reboot computer completely.
I'm back to the game since yesterday after almost 6 month away, i had no issue in the past. I'm a bit bored that i paid 60 days + servant service if i cannot play

---

Hello I apologize for any inconvenience you are experiencing. I would like to draw your attention to post #11. Please try clean boot. To do this, open the task manager and find the 'Start Up' tab. Here, disable everything and restart the computer.

You can also try making an exception for your anti-virus/firewall and doing a clean install of your graphic card drivers (if you have not already).

Hope to be of assistance.

Due to no response from the OP, we are going to assume this issue is resolved and will be moving this thread to "closed concerns". Please do not hesitate to create a new thread if this issue continues or if you have new issues.

Thank you for playing Final Fantasy XIV! Hope to see you online.