random disconnect inside dungeon, no error code, internet is fine

i dont know what to do with this, it happen everytime i went to dungeon/trial/raid.

just doing my stuff and then i got disconnected, the thing is there is no error code, no lag/delay, nothing. it was smooth run then suddenly screen goes black and i got "returning to login screen" tooltip.

i got thrown back to startup screen (the one with stormblood logo) then i relogin back again, and everything normal again. 10-15 minutes later, it happen again.

i dont know what to do now, when i got DC i check my connection, everything is fine on my ping prompt, not even one pip of RTO, my speed didnt go down too. pls help

update: it seems indeed only happen when iam inside dungeon, doing all beast tribe just now and everything is fine. i try other online games like CSGO, GW2, WOW and everything is also fine, so at least i know the problem is with the FF14

i hav the same problem to the dot :(

i run healer so every time i DC every one dies

please fix :cool:

edit : it kicked my inside my FC house this time

Good morning and thank you for posting on the Final Fantasy XIV Technical Support Forums.

You mentioned that it only really happens in dungeons/trials/raids, does this occur when you first enter the instance, or while in the middle of playing? If you were to log back in immediately, do you have any errors? Where do you end up when you get logged back in?

What kind of connection do you have? Wired or wireless?

What have you tired so far to try an resolve the issue?

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!

I also have been having random disconnections.

Once while trying to queue for a duty roulette.
Once more while waiting for the Gold Saucer GATE event to begin.

Hi there! Me and my FC members have been experiencing the same issue. The issue primarily happens in dungeons/trials/raids but we've had people who randomly disconnect in just the open world. When we log back in we do not see any errors and we are still in the instance but have to start it over. All of the members experiencing disconnects use wired connections. We have tried rebooting our routers/computers and nothing has made the issue any better.

Quote:

---

Originally Posted by Kariyn

Hi there! Me and my FC members have been experiencing the same issue. The issue primarily happens in dungeons/trials/raids but we've had people who randomly disconnect in just the open world. When we log back in we do not see any errors and we are still in the instance but have to start it over. All of the members experiencing disconnects use wired connections. We have tried rebooting our routers/computers and nothing has made the issue any better.

---

its not our end! but the moderators will try and make it look like it is. Its SEs end and they need to sort it asap I cant actually emphasize this enough.

Quote:

---

Originally Posted by Einmimiria

You mentioned that it only really happens in dungeons/trials/raids, does this occur when you first enter the instance, or while in the middle of playing? If you were to log back in immediately, do you have any errors? Where do you end up when you get logged back in?

What kind of connection do you have? Wired or wireless?

What have you tired so far to try an resolve the issue?

---

it happends randomly out in open world , begining of instance , middle of instance , middle of final boss fight (happens mainly mid instance it seems tho)

when i log back in (from stormblood game menu(not the launcher(it dont kick u that far out))) it just says logging you out because your conecting from a 2nd place

wired

basicly everything (restarting the game, restarting the net, restarting the power, restarting the computer, ext)

Quote:

---

Originally Posted by MishkaRose

it happends randomly out in open world , begining of instance , middle of instance , middle of final boss fight (happens mainly mid instance it seems tho)

when i log back in (from stormblood game menu(not the launcher(it dont kick u that far out))) it just says logging you out because your conecting from a 2nd place

wired

basicly everything (restarting the game, restarting the net, restarting the power, restarting the computer, ext)

---

Thank you for the reply MishkaRose,

If the game says "logging you out because you're connecting from a 2nd place," this suggests the disconnect comes from the client side as the server still thinks you are connected to the game.

Make sure that you do not have any other programs/overlays in the background and make an exception for any anti-virus or firewalls you may have.

Check the following Port Ranges on your router/modem to ensure that the following Port Ranges have been opened/forwarded/triggered:
▼TCP
54992 through 54994,
55006 through 55007,
55021 through 55040

*You may learn how to do this by visiting http://www.portforward.com/
Find your specific router's brand and model number from the 'List of Routers' and you will be provided a step-by-step guide on how to access these port settings.
Otherwise, your ISP may forward these ports for you.*

Gumas,

If you are having a similar issue to MishkaRose, the same suggestions may be helpful, however if there are any differences, please list them.

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!

Quote:

---

Originally Posted by Einmimiria

Make sure that you do not have any other programs/overlays in the background and make an exception for any anti-virus or firewalls you may have.

ports:

▼TCP
54992 through 54994,
55006 through 55007,
55021 through 55040

---

i dont hav any anti virus running / but i did hav 1 overlay running in passive i turned it off / im adding the ports just in case , if there is any more problems after this ill pm you again here.

Quote:

---

Originally Posted by SimplyJames168

its not our end! but the moderators will try and make it look like it is. Its SEs end and they need to sort it asap I cant actually emphasize this enough.

---

I already know the issue isn't on the players end just from the vast number of people having issues :) I was just trying to provide information in hopes of them being able to resolve the issue sooner. We invited friends to come and play this game but the lag and random disconnects are really souring their experience.

Quote:

---

Originally Posted by Einmimiria

If the game says "logging you out because you're connecting from a 2nd place," this suggests the disconnect comes from the client side as the server still thinks you are connected to the game.

Make sure that you do not have any other programs/overlays in the background and make an exception for any anti-virus or firewalls you may have.

Check the following Port Ranges on your router/modem to ensure that the following Port Ranges have been opened/forwarded/triggered:
▼TCP
54992 through 54994,
55006 through 55007,
55021 through 55040

*You may learn how to do this by visiting http://www.portforward.com/
Find your specific router's brand and model number from the 'List of Routers' and you will be provided a step-by-step guide on how to access these port settings.
Otherwise, your ISP may forward these ports for you.*

---

nothing here helped me at all

ive done everything sept reinstal the game and im not doing that unless you wana buy be a sub.

MishkaRose,

I would like to suggest maybe doing the re-install. Although everyone's issues appears to be the same ,many different things cause these issues. We always suggest going through all the troubleshooting steps yourself rather assuming it will not help by what other players say. We are here to help, We want to be of assistance.

Thank you for playing Final Fantasy XIV.

ok u realy need to fix this shit i just DCed 7 times in one instance as the healer!

Hello everyone.

If you are connecting to the NA data center please go to the following thread and post the requested information there http://forum.square-enix.com/ffxiv/t...NA-Data-Center.

If you are connecting to a EU data center please post the following information here.

-Trace Route
-ISP
-Location

Thank you all for your understanding.

Quote:

---

Originally Posted by Ariellendera

-Trace Route

---

you didnt give us the IP to trace to

I assume its the datacenter/lobby server adress but chaos center is 195.82.50.9 according to arrstatus

Everytime i reread your problems i get more the impression that your connection is fine and that there is something wrong with your client. Indeed a reinstall might be the best option here.
Its because you have no lag/delay when you get thrown back. All connection issues i've seen lead to a long delay where you dont see any mobs move or your attacks do nothing first. Thats what makes me think that its really a local client issue.

Quote:

---

Originally Posted by Caitlinzulu

Everytime i reread your problems i get more the impression that your connection is fine and that there is something wrong with your client. Indeed a reinstall might be the best option here.
Its because you have no lag/delay when you get thrown back. All connection issues i've seen lead to a long delay where you dont see any mobs move or your attacks do nothing first. Thats what makes me think that its really a local client issue.

---

sept everything works fine (im a healer id know if my heal did nothing) and then bam your disconected and i run youtube / spotify for music and nothing even glitchs so its not my net

its sumthing in the latest patch or the SE server

Quote:

---

Originally Posted by Ariellendera

-Trace Route
-ISP
-Location

---

ISP : Centurylink
Location : USA
Data Center : Chaos
Server : Shiva
Trace Route :

Tracing route to 195.82.50.9 over a maximum of 30 hops

1 <1 ms <1 ms <1 ms 192.168.1.1
2 1 ms <1 ms 1 ms 192.168.0.1
3 48 ms 48 ms 47 ms rb5-bras.lax.centurytel.net [69.29.179.40]
4 52 ms 57 ms 56 ms 173-248-79-46.centurylink.net [173.248.79.46]
5 122 ms 72 ms 60 ms bb-chcgilwu-jx9-01-xe-1-1-0.core.centurytel.net [206.51.69.50]
6 57 ms 56 ms 116 ms bb-chcgilwu-jx9-02-ae0.core.centurytel.net [206.51.69.70]
7 * * * Request timed out.
8 79 ms 102 ms 195 ms chp-brdr-03.inet.qwest.net [67.14.8.194]
9 58 ms 55 ms 53 ms 63.146.27.18
10 163 ms 162 ms 157 ms ae-1-3107.edge5.Frankfurt1.Level3.net [4.69.163.18]
11 160 ms 168 ms 174 ms 212.162.4.98
12 162 ms 187 ms 165 ms 195.82.60.29
13 165 ms 190 ms 196 ms 195.82.61.14
14 167 ms 161 ms 159 ms 195.82.50.234
15 216 ms 163 ms 163 ms 195.82.50.9

Trace complete.

p.s. 160 ms is normal it has been for the last 7 years

Quote:

---

Originally Posted by MishkaRose

sept everything works fine (im a healer id know if my heal did nothing) and then bam your disconected and i run youtube / spotify for music and nothing even glitchs so its not my net

its sumthing in the latest patch or the SE server

---

I would say the same, something with the latest patch screwed your client over. Still remember that time that an update somewhere went wrong on ps4 and it would quite often crash on any areachange.

Quote:

---

Originally Posted by Caitlinzulu

I would say the same, something with the latest patch screwed your client over. Still remember that time that an update somewhere went wrong on ps4 and it would quite often crash on any areachange.

---

its not even area change its just random (mostly random) i hav crashed 1 time in my FC house , 2 times in open world , and like 5 times in random dungions , but like 16 times now in cutter's cry dungion (idk why but that dungion is a crash fest)

Bump!

fix plz

Thank you for the trace route MishkaRose, and for your continued patience.

What time of day do you usually play the game? Do the disconnects occur around a specific time or is it throughout the day? What is the time and date that you performed that trace route?

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!

Quote:

---

Originally Posted by Einmimiria

Thank you for the trace route MishkaRose, and for your continued patience.

What time of day do you usually play the game? Do the disconnects occur around a specific time or is it throughout the day? What is the time and date that you performed that trace route?

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!

---

i play from like 4am - 10pm Est

and it disconnects basically all day no madder what time but it seems to get worse about 8 - 9 am and on only clearing up after i stop going dungeons (about 9pm)

i taken the trace at about 8-8:30pm

bump

fix plz

bumping too, iam soo close to unsub this game, there is no point for me to play this game if i got dc error 90002 every 5 minutes everytime iam inside duty or in cutscene

Quote:

---

Originally Posted by gumas

bumping too, iam soo close to unsub this game, there is no point for me to play this game if i got dc error 90002 every 5 minutes everytime iam inside duty or in cutscene

---

yeah I am at the verge of telling them to go do something because theyre not sorting ****

Quote:

---

Originally Posted by Ariellendera

Thank you all for your understanding.

---

if your gonna leave us hanging, at least give us a rope.

Thank you to those who provided the requested information.

Unfortunately There is not a over night fix for these issues. We suggest continuing to do the trouble shooting steps we have provided. Many players have reinstalled the game and that has provided a solution. Thank you for your understanding.

Hope to be of assistance.

^already reinstalled once and it still happen, i’ve done all i can on my side including calling my isp

All i can do is either i stop playing this game or wait further patch and hope it fix the problem

I can say for sure is that this problem never exist back in HW era, the moment SB kick in these random dc happen

Quote:

---

Originally Posted by gumas

^already reinstalled once and it still happen, i’ve done all i can on my side including calling my isp

All i can do is either i stop playing this game or wait further patch and hope it fix the problem

I can say for sure is that this problem never exist back in HW era, the moment SB kick in these random dc happen

---

Hello, have you provided the requested information?

Quote:

---

Originally Posted by Ariellendera

Hello, have you provided the requested information?

---

that patch today better fix the problem or your gona lose a lot of players

I doubt today patch have anything to do with this problem lol

Quote:

---

Originally Posted by gumas

I doubt today patch have anything to do with this problem lol

---

Hello, We are requesting information from players to assist in trying to find a solution. Please provide Trace route, ISP and location.

Thank you.

Only way can see them fixing these lag spikes and random disconnect problems is move the servers database to a location that doesn't have know problems. CA was very bad location to move them to. Hardly ever at old location they was at did I disconnect and if did was from internet company working at station. Gets very tiring in a dungeon where shows you dodged a big aoe attack just to die from it because server doesn't think you made it out of in time. Also times game slows down on you and can't make it out in time from the lag then dead.

ISP : Firstmedia
Location : Indonesia
Data Center : elemental
Server : Tonberry
Trace Route :

Tracing route to 124.150.157.158 over a maximum of 30 hops <---- i take it this is the address for elemental? i got this from arrstatus

1 <1 ms <1 ms <1 ms 192.168.0.1
2 6 ms 6 ms 7 ms 10.47.32.1
3 19 ms 17 ms 17 ms 192.168.208.217
4 24 ms 24 ms 25 ms 192.168.210.254
5 25 ms 25 ms * 192.168.200.169
6 24 ms 24 ms 31 ms 192.168.192.249
7 26 ms 25 ms 24 ms 192.168.212.54
8 42 ms 39 ms 39 ms ae-8.r21.sngpsi07.sg.bb.gin.ntt.net [129.250.4.16]
9 108 ms 107 ms 106 ms ae-20.r31.tokyjp05.jp.bb.gin.ntt.net [129.250.7.38]
10 97 ms 105 ms 104 ms ae-17.r01.tokyjp05.jp.bb.gin.ntt.net [129.250.7.89]
11 104 ms 102 ms 106 ms ge-100-0-0-33.r01.tokyjp05.jp.ce.gin.ntt.net [61.120.146.94]
12 98 ms 97 ms 106 ms 219.117.144.70
13 98 ms 97 ms 98 ms 219.117.144.49
14 100 ms 104 ms 108 ms 219.117.144.29
15 118 ms 116 ms 117 ms 219.117.147.182
16 123 ms 116 ms 114 ms 124.150.157.158

Trace complete.

Ive been having random disconnects since 4.2 was released aswell, its only happened while in instances or while transisitioning into instances. Im on the Chaos DC and have see some packet loss at the datacenter. Here is the traceroute info i have at the moment.

https://i.imgur.com/RcayENl.png

This Monitors (what i beleive) is Lichs IP Directly.
https://i.imgur.com/dfw4A7G.png

Having same issue, though mine started after just this last patch. net is fine, all other games, services, etc. run fine without issue. Tried restarting router, etc etc etc..

trace log as asked

Tracing route to 204.2.229.9 over a maximum of 30 hops

1 2 ms 1 ms 1 ms 192.168.0.1
2 10 ms 10 ms 8 ms 10.39.80.1
3 15 ms 17 ms 11 ms ip70-183-64-14.ks.ks.cox.net [70.183.64.14]
4 12 ms 14 ms 13 ms ip70-183-64-14.ks.ks.cox.net [70.183.64.14]
5 19 ms 23 ms 42 ms dalsbbrj02-ae3.0.rd.dl.cox.net [68.1.5.134]
6 18 ms 25 ms 32 ms ae-12.a02.dllstx09.us.bb.gin.ntt.net [129.250.19
4.173]
7 60 ms 61 ms 59 ms ae-4.r10.dllstx09.us.bb.gin.ntt.net [129.250.4.2
05]
8 18 ms 18 ms 20 ms ae-0.r23.dllstx09.us.bb.gin.ntt.net [129.250.5.5
]
9 60 ms 58 ms 57 ms ae-8.r23.snjsca04.us.bb.gin.ntt.net [129.250.4.1
54]
10 62 ms 62 ms 61 ms ae-41.r02.snjsca04.us.bb.gin.ntt.net [129.250.6.
119]
11 62 ms 62 ms 63 ms ae-3.r00.scrmca02.us.bb.gin.ntt.net [129.250.7.1
1]
12 60 ms 61 ms 61 ms xe-0-1-0-1-1.r00.scrmca02.us.ce.gin.ntt.net [129
.250.195.46]
13 55 ms 60 ms 62 ms 204.2.229.234
14 63 ms 60 ms 61 ms 204.2.229.9

Thank you for the information Tveoh.

If you are having an issue with the North American Data Center, please refer to the following stick thread:

http://forum.square-enix.com/ffxiv/t...NA-Data-Center

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!

i dont want to be offensive but pls tell me there is other solution beside "thank you for the information, here's a link that you already know"

me and iam sure some other people here has stated that your solution from that link didnt work, i try the IE part, port forwarding, router, antivirus and calling my isp. it still there the error 90002 still happen and i think its on your (SE) side.

- this happen for me ONLY in instance like dungeon (DF, primal, pvp, raid)
- i do daily, hunt, fate, levequest and then leave my char AFK for 2 hours and i didnt get even one error 90002 DC
- when error 90002 happen, my prompt ping -t on google and elemental server has no single pip of rto
- i tune in internet radio and live stream such as twitch and when i get error 90002, both the radio and live stream still going smooth without hiccup

so yes i check everything on my side and i found nothing so i ask, hows on your side SE?

iam not forcing you to give us valid solution but if you dont have the solution yet then just say so, dont give us "pls provide informaton" after that you just link us to "generic" solution that iam sure 80% people here already knew and tried before, remember this error has exist even back from HW era, so people has try a lot of method especially the one with IT experience. i've check other place like reddit and still no solid solution yet which made me even more sure that this problem may indeed from your side.

if i sound rude then iam really sorry, but i really dont know what to do anymore and your reply to us is more or less asking us to run in circle right now