Another I quit thread... possibly

I have tried every option available to try to pay for my account to continue playing this game but have been stopped at every corner with errors and cards declining for no reason... I have more than sufficient funds available in my paypal account and credit/debit account but I guess my moneys just not good enough for this company... I really love this game and was so excited when I heard about all the new changes and stuff but I have hit my limit of frustration and must quit unless I can get a helpful response from SE's god awful customer service. I guess it was fun while it lasted... maybe they will fix this B/S by the time 2.0 is released, but at this point I highly doubt it.

is it about the country?
since it say some country still can't use crysta so what ever payment method you use for buying crysta is no use
i wonder that.

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Originally Posted by Mirana

is it about the country?
since it say some country still can't use crysta so what ever payment method you use for buying crysta is no use
i wonder that.

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Im from the US so that shouldnt be the problem.

They prolly wont fix it as we hope they will.

There was so much grief when going through XI's payment and tons of players complained, yet nothing dramatic changed (not sure about when Abyss was released and beyond).

All these things might be problems on thier side that they will try to fix, but changing the whole payment system isnt gonna happen.

If you're from the US then it shouldn't be a problem, just buy FFXIV Ultimate Game Card (Google it and buy it from any online store) and use it to get Crysta.

if you really want help you might want to give us more information, otherwise we can only assume and offer help blindly.

did you follow the step by step instructions posted on lodestone? did you try to pay directly through click and buy, or did you try to pay with crysta? if the latter, did you try to buy crysta through click and buy or through ultimate pay? if ultimate pay, and your card was still declined, did you try any other options (like paypal)?

see, when people don't give enough pertinent information when filing complaints, it wastes the time of customer service reps which leads to lengthy and annoying automated service (is your computer plugged in? is it turned on?) before they transfer you to an actual rep.

just saying.



edit: oh, lolclickandbuy.

use ultimate pay

Ultimate Gamer Card bro

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Originally Posted by fusional

if you really want help you might want to give us more information, otherwise we can only assume and offer help blindly.

did you follow the step by step instructions posted on lodestone? did you try to pay directly through click and buy, or did you try to pay with crysta? if the latter, did you try to buy crysta through click and buy or through ultimate pay? if ultimate pay, and your card was still declined, did you try any other options (like paypal)?

see, when people don't give enough pertinent information when filing complaints, it wastes the time of customer service reps which leads to lengthy and annoying automated service (is your computer plugged in? is it turned on?) before they transfer you to an actual rep.

just saying.

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not trying to be rude but did you even read my original post? I said I tried everything including paypal.

just saying.

"i tried everything" doesn't really tell us anything. did you even read my post? shall i rephrase? give more in-depth examples?

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Originally Posted by Pitri

not trying to be rude but did you even read my original post? I said I tried everything including paypal.

just saying.

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everything which mean already include Ultimate Games card?

there're still many other option that also one option can be buy from 7-11 too.

this is the first ive ever heard of ultimate game cards are you able to buy them online?

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Originally Posted by Pitri

this is the first ive ever heard of ultimate game cards are you able to buy them online?

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umm nope you'll have to buy from the store , but you can find the store from internet though

ps. possible to buy online but you'll have the shop owner sending you somekind of refilled code and you transfer him money

ok i just found the site thanks for the suggestion im gonna try it now.. I guess i owe you an apology its just very frustrating when crap like this dosent work

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Originally Posted by Pitri

this is the first ive ever heard of ultimate game cards are you able to buy them online?

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http://www.offgamers.com/final-fanta...-5550-5551.ogm

UGC :)

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Originally Posted by Pitri

ok i just found the site thanks for the suggestion im gonna try it now.. I guess i owe you an apology its just very frustrating when crap like this dosent work

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obviously the billing process is convoluted and awkward (necessitating a guide on the main lodestone page just to help people sub in the first place), so you're not the only one having problems. i'm just saying that it's hard for people to help the people having problems without enough information.

no need for apologies, just in the future if something like that happens again- give a step-by-step account of what you did (withholding identification/card information, obviously) and where the process broke down, so that people are able to jump right in and guide you along the rest of the way.

You should ask your bank why you cant complete your purchase. Base on the limited info, my guess is it could be a security reason.

If you are posting to these forums your account is active FYI.

yes but i cant log onto the game... ok so these cards I did find online but im a little hesitant to buy them because the sites look a little sketchy
http://www.offgamers.com/final-fanta...-5550-5551.ogm
and
http://www.playspan.com/ultimate-game-card
on playspan everytime i try to signup it just keeps giving errors about my email and username but i have double checked and made sure im inputting them right. does anybody else use these?

I guarantee OG will work just fine, don't look for another site.

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Originally Posted by Pitri

I have tried every option available to try to pay for my account to continue playing this game but have been stopped at every corner with errors and cards declining for no reason... I have more than sufficient funds available in my paypal account and credit/debit account but I guess my moneys just not good enough for this company... I really love this game and was so excited when I heard about all the new changes and stuff but I have hit my limit of frustration and must quit unless I can get a helpful response from SE's god awful customer service. I guess it was fun while it lasted... maybe they will fix this B/S by the time 2.0 is released, but at this point I highly doubt it.

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I didn't read any of the other responses, but I can tell you about an experience I had with Click n Buy when purchasing a security token. I called my bank as I saw the payments were not going through, and they told me that since it 'the company's location' was located in a high fraud region that it blocks all payments and you must personally authorize payments. I know you're using paypal, but perhaps its the same issue. I don't know.. just lettin you know. Goodluck!

click and buy wouldn't work for me, either, for the same reason. ultimate pay worked just fine.

which is fortunate, because click and buy is shady anyway.