Wrong character active?

Anyone else log on today with the wrong character active? I have 2 with the same name, different servers. I made sure the correct one was set to be active, but it was not.

Could be you made a mistake?

It's possible, but I'm pretty sure the character wasn't even created until after we had to update billing options.

this happenned to me too! i want a refund i got charged for crysta for the wrong char!! i clearly reactivated Xai a month ago not Elia -.-

About to contact support through live chat, will post what happens.

i have gone into email support, live chat support, and even phone support and they say they cant do anything about it x.x

Here's the conversation I had. He disconnected before I had a chance to say anything else.

Edit: If they don't fix it, I'm going to declare any charges from click-n-buy as unauthorized, as I did not authorize them to activate that character.

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Agent Paul Y: Hello and thank you for contacting SQUARE ENIX Customer Support. Just a few moments while I review your question, please.
Agent Paul Y: In order for us to more accurately address your issue, we will require additional information. Please give a brief explanation of the issue you are having and please include any error codes or messages you are receiving.
You: A few weeks ago, when in order to log into the game you had to update your payment info, I chose my character on the Figaro server as the one I wanted active. When I attempted to log in this morning, a character with the same name, except wrong server, was the one active. I'm fairly certain that character was created after I made the changes to my profile. I would like the active character changed to Nightpanda Mandragoran on Figaro. I tried to do this myself, but I would be charged an additional fee.
You: Basically, the wrong character was activated. I posted on the forums to see if anyone else had this happen, and 1 person replied with the same issue.
Agent Paul Y: You need to reactivate accounts/characters yourself. We do not reactivate characters for customers. Also there is no known issue at this time concerning characters. I will escalate this issue to see if there is a problem, but at this time you will either need to wait or reactivate the character yourself (As you stated there will be a fee associated with such a reactivation.
You: What I am trying to do is get a refund on the character fee. I have no intentions of ever playing that character.
Agent Paul Y: There is no refund.
You: The character that was automatically activated is not the character I chose to activate.
Agent Paul Y: As stated we will investigate to see if such an event happened. But at this time no such "automatic reactivation" has been reported
You: Let me try to explain this better.
You: I selected character "A" as the one I wanted to pay for when billing was to start. Instead of character "A" being active this morning, character "B" was active instead. They have the EXACT same name, but on different worlds.
Agent Paul Y: As stated I completely understand what you are saying and the matter will be investigated to see if teh character was mistakenly reactivated. (No one has reported automatic reactivation as all accounts were automatically DEACTIVATED) However we will investigate your account in case a mistake was made. As such you will need to wait until our investigation is complete
Agent Paul Y: Thank you for visiting the SQUARE ENIX Support Center! Take care and hope to see you online!
Agent Paul Y has disconnected.

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That's the first Live chat support that I saw that leaves before waiting for you to leave... lol wow

I bet he was like... I'm playing my character right now, leave me alone!!

If this was a problem with SE's system, then every time you logged on one character it would actually log you on to the other. There is a unique identifier on the servers for each character, so when you activate (lets take me for example) Delsus Lionheart, it doesnt see Delsus Lionheart (Mysidia) it sees something like 1568AEFD that hex number would be my character.

So if your characters were somehow reversed on the servers you would know when you logged on because the systems are the same.

This was 100% your mistake because of how accounts always work with this, you activated the wrong character and refuse to admit it.

Im sure SE is gonna have all sorts of fun today with billing inquires.


as for this specific issue, it may be possible to have accidently clicked the wrong one yourself, and this is a strong arguement as to why you DO NOT want to name your different server characters the same name.


out of curiosity, i wonder if you delete the current character thats active if it will let you log onto the other one since that will be your 1 character active technicaly(dont do this before consulting with SE on wether or not itl work)

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Originally Posted by Delsus

If this was a problem with SE's system, then every time you logged on one character it would actually log you on to the other. There is a unique identifier on the servers for each character, so when you activate (lets take me for example) Delsus Lionheart, it doesnt see Delsus Lionheart (Mysidia) it sees something like 1568AEFD that hex number would be my character.

So if your characters were somehow reversed on the servers you would know when you logged on because the systems are the same.

This was 100% your mistake because of how accounts always work with this, you activated the wrong character and refuse to admit it.

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Unless their site is coded really dumb way where only information stored is the character name instead of the unique ID and when you check the check box and press send it sends a query to match the account name and character name to get the unique ID and it pulls whichever one it pops up first on the query result.

I hope to god this isn't how their code works lol but as a website programmer I know some stupid people would code this way.

I added that character to XIVPADS to see when it was created. It was created on December 9th. I believe that was after we were forced to update billing information.

And I never said I didn't make a mistake. Its totally possible I did. But i'm very confident that that character was created after the forced billing update. I created it specifically to compare populations on my server with another, and we couldn't do that until after 1.20.

I truly do hope this gets resolved for you.

I don't know if deleting the unused character will give you a chance to recover.

Billing issues completely kill a game for me... RIP FF11.

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Originally Posted by Reinheart

Unless their site is coded really dumb way where only information stored is the character name instead of the unique ID and when you check the check box and press send it sends a query to match the account name and character name to get the unique ID and it pulls whichever one it pops up first on the query result.

I hope to god this isn't how their code works lol but as a website programmer I know some stupid people would code this way.

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I wouldnt expect it, but if it is true then thier website programmers/server admins and programmers need to be shot at dawn lol.

But as I say I wouldnt expect it at all.

Convirting to a unique hex number is how it should be done (and I think industry standard but I could be wrong) its how I would do it any day, more work to code but less problems occur, to keep happy customers.

Now I'm wondering if I actually made a mistake or not. I could have sworn I picked the right character... but who knows. Hopefully this gets sorted out for us. I still find it incredibly ridiculous that they can't just take 2 or 3 mins to activate one and deactivate the other. Is there some sort of potential for abuse I'm not seeing here by doing that or is the billing system really just that uncontrollable that they have no way to do something that seems so simple?

Also nice sig Delsus lol

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Originally Posted by Rosuto

Now I'm wondering if I actually made a mistake or not. I could have sworn I picked the right character... but who knows. Hopefully this gets sorted out for us. I still find it incredibly ridiculous that they can't just take 2 or 3 mins to activate one and deactivate the other. Is there some sort of potential for abuse I'm not seeing here by doing that or is the billing system really just that uncontrollable that they have no way to do something that seems so simple.

Also nice sig Delsus lol

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There is the potential for abuse, because they could have people switching characters all the time to use more than 1 character, it can be alleviated by saying its only possible to swap an account x days after activation or only 1 swap is allowed per account (for the life of your account) but this will cause problems if people make the same mistake more than once.

I would imagine if alot of people are having the same problem it will have been or will be elevated to rule out server or website problems, then they will be checking the audits from thier records and if there is a problem it will be posted on the lodestone and if you were affected they could offer a one time character swap for people affected, and fix the problem.

SE are entitled if there is no server/website problems to say "it was your mistake, deal with it". When someone contacts SE about it again, it would do no harm to ask if the rep could elevate it or file a bug report to see if there are any problems, it will only be good for them to have a rep to say there are no server problems and thier records say the wrong character was selected.

You never know they could give a good will gesture of a one time character swap if enough people contact them which would also be good for thier image.

And thanks, found it on google+ and thought it was awesome lol.

Darn I got the dodgy CS Rep too, and here I was trying to see if TV's suggestion about deleting would work. Though maybe this is a good sign, seems like something is going on. Dude was in a hurry to get away seemed like he just copy/pasted this real quick (was done in like 10 seconds) and took off lol I see no point in calling though if what he says is true since it'll probably be the same for them not to mention I just don't have the time to be hanging around on the phone on hold.

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Agent Paul Y: Hello and thank you for contacting SQUARE ENIX Customer Support. Just a few moments while I review your question, please.
Agent Paul Y: Unfortunately our tool that enables us to look up accounts is down at this time. Please call us for immediate assistance at 310-846-0345, or chat back with us at a later time for assistance. We apologize for any inconvenience.
Agent Paul Y: Thank you for visiting the SQUARE ENIX Support Center! Take care and hope to see you online!
Agent Paul Y has disconnected.

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Lol I had the same rep. In fact, i accidentally refreshed the page and got re-connected to him 15min after we stopped chatting. I wonder if he is the only one lol.

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Originally Posted by Rosuto

Darn I got the dodgy CS Rep too, and here I was trying to see if TV's suggestion about deleting would work. Though maybe this is a good sign, seems like something is going on. Dude was in a hurry to get away seemed like he just copy/pasted this real quick (was done in like 10 seconds) and took off lol I see no point in calling though if what he says is true since it'll probably be the same for them not to mention I just don't have the time to be hanging around on the phone on hold.

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Well more like it's the same agent.... Agent Paul... he must of been in middle of Moogle fight or something LMAO

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Take care and hope to see you online!

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LOL Flick salt in the wound much !! ?

SE are well known for having bad customer service, I had to deal with some pretty crappy incidents during my time in 11.

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Originally Posted by Nightpanda2810

Lol I had the same rep. In fact, i accidentally refreshed the page and got re-connected to him 15min after we stopped chatting. I wonder if he is the only one lol.

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lol I had a Nic G earlier today when I first sent a ticket in so there is at least one more

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Originally Posted by Jinko

LOL Flick salt in the wound much !! ?

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I know right? He WOULD see me online if he fixed my problem >.> lol

wow lol so the guy in live chat is the only one working there? XD i also got Paul Y and on the phone service i got the same guy twice i wldnt be surprised if he was also Paul Y LOL. Also i still want my refund! ;;

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Originally Posted by Xaimera

wow lol so the guy in live chat is the only one working there? XD i also got Paul Y and on the phone service i got the same guy twice i wldnt be surprised if he was also Paul Y LOL. Also i still want my refund! ;;

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I don't even want a refund, they can keep the money just let me log on with the right character.

;; i rly hope u find a solution Ros, i know i got stressed earlier today about this whole situation myself. Seriously tho SE come on! uve had problems with ur payment methods/prices, and even games since like 2001. Even world of warcraft and Dark Age of Camelot had better and easier systems than what ur working with and that's why i loved DAoC so much! It rocked and it came out before FF11 >.> I MEAN COME ON shape up or ship out! seriously in FF11 i remembered hearing soooo much of blame SE or SE fails... And now even after everything you learned for 8 years you still screwed up wow guys.... srsly guis srsly o.o.

You need to start improving SE.

P.S.: also need to fix ur support system...... try hiring more than one person LOL..... XD

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Originally Posted by Rosuto

I don't even want a refund, they can keep the money just let me log on with the right character.

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This. It that doesn't happen, taking it up with my CC company, they'll get my money back. I've never had a problem like this before.

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Originally Posted by Xaimera

;; i rly hope u find a solution Ros, i know i got stressed earlier today about this whole situation myself.

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Thanks and the same goes to you. This has messed up my whole day I was supposed to get online and go semi-afk messing with linkshell members in between breaks of doing college work. Instead I'm on here posting responses from Agent Smith-- er I mean Paul.

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Originally Posted by Rosuto

Thanks and the same goes to you. This has messed up my whole day I was supposed to get online and go semi-afk messing with linkshell members in between breaks of doing college work. Instead I'm on here posting responses from Agent Smith-- er I mean Paul.

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http://images.wikia.com/matrix/image...ent_Smith2.jpg
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Clones ??!

It suddenly makes sense.

You know, if you all are getting the same guy - maybe if one of you phones him up you can ask him if he's doing both the online and phone support. It really sounds like they gave him so little "powers" that he can't do much for... well.. anyone in general.

LMAO!! he prolly is the Paul guy XD and he is definately agent smith! IT DOES MAKE SENSE!!! ROFL XD

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Originally Posted by Xaimera

LMAO!! he prolly is the Paul guy XD and he is definately agent smith! IT DOES MAKE SENSE!!! ROFL XD

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"The program Paul has grown out of control, you cannot stop him, but I can"

"What do you ask"

"For FFXIV Version 2 to be released"

*Jacks into FFXIV for an epic fight with Agent Paul*

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Originally Posted by Delsus

*Jacks into FFXIV for an epic fight with Agent Paul*

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Scenerio 1 :-

You keep getting hit by bullets even though they are nowhere near you.

Scenerio 2 :-

Server crahses.

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Originally Posted by Jinko

Scenerio 1 :-

You keep getting hit by bullets even though they are nowhere near you.

Scenerio 2 :-

Server crahses.

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Scenerio 2 is here: http://www.youtube.com/watch?v=yX8yrOAjfKM

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Originally Posted by Delsus

Convirting to a unique hex number is how it should be done (and I think industry standard but I could be wrong) its how I would do it any day, more work to code but less problems occur, to keep happy customers.

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I think the hex number story is the real
The name of my char folder in \Documents\My Games\FINAL FANTASY XIV\user is 0152B1BE

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Originally Posted by Felis

I think the hex number story is the real
The name of my char folder in \Documents\My Games\FINAL FANTASY XIV\user is 0152B1BE

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It could be that, which would completly rule out a problem with how each character is identified, because when that hex number is sent it will have a checksum on the end, if the checksum is wrong when it gets recieved it will ask for a retransmission because the data is corrupt.

Forgot about that one lol seen it before but forgot.

Quote:

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"The program Paul has grown out of control, you cannot stop him, but I can"

"What do you ask"

"For FFXIV Version 2 to be released"

*Jacks into FFXIV for an epic fight with Agent Paul*

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Quote:

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Originally Posted by Delsus

Scenerio 2 is here: http://www.youtube.com/watch?v=yX8yrOAjfKM

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LMAO!!!!!!!!!!!!!!!!

*changes his character folder name and breaks the game*

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Originally Posted by Rosuto

*changes his character folder name and breaks the game*

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I would expect when you log in with your character (if you could) it would rewrite the right folder name but your settings will be reset to default, because when you install the game the folder isnt there.

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Originally Posted by Rosuto

*changes his character folder name and breaks the game*

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It creat a new folder with the right name, without UI settings and macro file

Any news? I've been out cold asleep.