Black Launcher!

Hello ive been getting a black launcher the past three days. I have tried everything i could find online and nothing seems to work. Also called isp and nothing on there end. Is there any solutions to this? It does let me play but i have to sit there for 30mins spamming the launcher over and over. My sub ends today idk if i can resub since the most of the sites i get a error and most important thing i cant play..........:(

The launcher is just a Web page wrapped in a fancy looking Internet Explorer.
Clear out Internet Explorer's cache/temp files and you may see this issue go away.

If you're on Windows 10, make sure you're doing this with IE and not Edge.
If you're not on Windows at all and the above isn't applicable, then I'll need more information about your setup.

I have to use chrome because windows 8 doesn't support Ie anymore. i have cleared all cache and temps. I've been playing for a year now on and off and this only started happening on monday. I also get this error on the websites.



This site can’t be reached

forum.square-enix.com took too long to respond.
Go to http://square-enix.com/
Search Google for forum square enix ffxiv threads 344766 Black Launcher
ERR_CONNECTION_TIMED_OUT

Windows 8 still has IE. Your personal choice if Web browser doesn't change what the launcher uses.
Searching "Internet Explorer" in your start menu should be sufficient in opening it up.

mmm hmm go to speedtest.net and run the download and upload test. Post up your results.

I'm having the same problem. This started on Monday for me. I have AT&T Uverse. I can even barely access these forums. I play on PC and PS4 on this connection which is at my girlfriends house. I'm getting the same problem on both which leads me to believe the isp is the problem. I also got the same problem at my own place on my PS4 Pro. I also have AT&T there. I never had any problems until Monday. I'm going to try later today on my laptop at my brothers place since he has a different internet provider.

PING
74
ms
DOWNLOAD
5.61
Mbps
UPLOAD
0.69
Mbps

i have at&t uverse too. I cant stream but i raid every sat with this isp.

I have a friend who is having the same problem and have found other players through reddit who are having the same problem. Do you happen to live in California? There was a fire out in the Burbanks Mountain on Sunday when the problem started for my friend and he hasn't been able to log on since then. He cannot load launcher or the lodestone. We also found that the players affected have AT&T so, something with the fire on Sunday must have messed something up. I posted to the forum yesterday and got no response and sent a ticket in but, no response just yet. I hope this sheds some light on your problem and that you are not the only one affected.

Yes i live in Los Angeles. But i don't understand why its only ffxiv sites. I can access and play everything else.

I'm in Los Angeles too >_<
Everything else works fine. Can stream movies and surf the web with no problem.

Guys the answer/fix was in the second post. Just open Internet Explorer (not Edge) even if you normally use another browser. Clear out the "Temporary Internet Files" (cache) and then just restart the game.

I've tried that it doesnt work i wish it did.
https://i.imgur.com/19AZnWy.png

Yeah that doesn't work and the same problem continues on the PS4 as well.

I am having the same issue, playing on ps4. Every other game and service works. I can't even load forums or lodestone on my phone if I'm on my home wif, or on my computer. But most importantly can't get past the white screen of death when I try to load the game. Been doing it since Sunday.
I even tried making a hotspot on my phone (verizon) and could log in perfectly fine. So I called at&t (my isp) and they sent a tech out this evening. They replaced my modem/router. When I mentioned the issue I was having was with SE and FFXIV specifically, the tech said he had heard something about an issue with it the past few days & mentioned something about a port or proxy issue. Anyway he is going to look into it and let me know by Friday.
Saw people on reddit that are having the same issue as well...all At&T customers.
Oh and I too live in Los Angeles. Weird. And frustrating. Guess the next step is contacting SE

Ah that is good to know that someone at AT&T is looking into it but, Friday seems forever away now. Hopefully it gets fixed soon so those affected will be able to play again. If you don't mind LunaJoy, I am going to pass your post onto those on Reddit so, hopefully we will get some news soon!

Oh I don't mind at all! I will post the link to a Reddit post I've been talking to people on tonight.
I would think they would have to have a fix soon. Well I hope anyway. I still haven't had a chance to do rising event and if I miss it I'm going to be so sad!!!
Anyway I will update when I hear anything back. Here's the link.


https://www.reddit.com/r/ffxiv/comme...F0&sh=3cef1f83

Also, not to state the obvious needlessly, but I strongly advise anyone who is having this issue to contact at&t as soon as possible, as well as open a ticket with SE. The more people who report it, the faster it will get resolved!

Could be the fire caused some issues with ISP or some point between it and FFXIV where info is being routed. Maybe changing the DNS to google or another might help this?

I'm having this issue as well. I made the mistake of uninstalling and now attempting to reinstall with a bombardment of "System Error" "Version Error" and "The system is not responding" error messages while using the launcher and downloading.

I am an AT&T user as well, however I'm in Kansas not Cali. So I'm unsure if the fires would be effecting my connection any.

I've done the following things to try to resolve this, with no solution:

- Setting frontier and sqex.to as whitelist on IE and FF
- Whitelisted in AV
- Turned off Firewall, as well as turned off AV
- Restarted computer and modem
- Attempted under a new IP
- Updated all drivers
- Updated all browsers
- Run launcher in admin
- Edited launcher tool doc numbers from 0s to 1s where they were needed by countless other threads on here and reddit
- Tried safety mode on my laptop in order to build up the proper files
- Tried to use google and SAFEDNS, DNS's instead of auto detect
- Made sure IE has “ Automatically Detect Settings” checked
- IP flushed through system
- Cleaned out cookies, temp files, etc. on both FF and IE

Only things I have yet to really try:

- Starting launcher with a different ISP
- Using a VPN
- Turning phone into a hotspot
- Contacting SE and AT&T (this I plan to do soon)

Everything but FFXIV related things works. My phone won't load FFXIV forms, and has issues loading the lodestone/mogstation. I was able to log on the day before yesterday, but only after I spent nearly an hour spamming the launcher with the "system error" popping up. I however was unable to log in yesterday, which caused the uninstall.

The only thing I've been able to do is spam the launcher until it installs. Though it crashes shortly after downloading a large file.

Quote:

---

Originally Posted by Dayst

I'm having this issue as well. I made the mistake of uninstalling and now attempting to reinstall with a bombardment of "System Error" "Version Error" and "The system is not responding" error messages while using the launcher and downloading.

I am an AT&T user as well, however I'm in Kansas not Cali. So I'm unsure if the fires would be effecting my connection any.

I've done the following things to try to resolve this, with no solution:

- Setting frontier and sqex.to as whitelist on IE and FF
- Whitelisted in AV
- Turned off Firewall, as well as turned off AV
- Restarted computer and modem
- Attempted under a new IP
- Updated all drivers
- Updated all browsers
- Run launcher in admin
- Edited launcher tool doc numbers from 0s to 1s where they were needed by countless other threads on here and reddit
- Tried safety mode on my laptop in order to build up the proper files
- Tried to use google and SAFEDNS, DNS's instead of auto detect
- Made sure IE has “ Automatically Detect Settings” checked
- IP flushed through system
- Cleaned out cookies, temp files, etc. on both FF and IE

Only things I have yet to really try:

- Starting launcher with a different ISP
- Using a VPN
- Turning phone into a hotspot
- Contacting SE and AT&T (this I plan to do soon)

Everything but FFXIV related things works. My phone won't load FFXIV forms, and has issues loading the lodestone/mogstation. I was able to log on the day before yesterday, but only after I spent nearly an hour spamming the launcher with the "system error" popping up. I however was unable to log in yesterday, which caused the uninstall.

---

Quoting because this is exactly what I have and have not done.

I'm also a California user, as well as an AT&T user. I'll be spending my day contacting AT&T as well as putting in a support ticket with Square Enix.

Went to my bros house yesterday with my laptop and everything loaded up fine. He has Time Warner/Spectrum.

I wrote a ticket to SE. I'm glad it isn't just me. SORRY LOL ! But i am glad people are aware of the problem and hopefully looking into it.

It seems like the issue may have cleared up can any fellow cali peeps confirm? I didn't have to do any of the crazy stuff that was asked of me in the SE ticket.

Can confirm. Game suddenly working for me now.

As an aside. The support ticket I submitted to Square got closed out with a generic email of "sorry, we can't help you, but feel free to try and call us."

Same, no issue either. I loaded the launcher with roughly 100mins left and it didn't get a single error, not even a version match error it was getting before. And I have yet to get a single system error since yesterday around 6pm US Central.

Great! I sub'd and it seems everything is working again. So i hope we are good!! "crosses fingers"