MSQ won't progress, GM won't listen

Hi Guys,

I don't normally write complaints on the forums. However, I'm more than a little disappointed.

I have an issue when the final MSQ quest "Stormblood" won't progress.

The quest is stuck on the step "Use the Duty Finder to Confront Shinryu in the ROyal Menagerie

I submitted an in game bug report and received no response. I then used the in game harassment report to actually be connected to a real person.

They advised me to post a bug report on the forum.

I posted a bug report on the forum but it has not been seen by anyone.

I then asked the GM if they had an ETA as to when this significant issue would be examined. The GM stated they were unable to provide an ETA.

I explained that this was unacceptable and asked them to provide contact details for their manager, or someone that could assist. They then said that they were unable to assist and closed to ticket.

I don't normally complain about customer service, but, to be frank, I have never encountered such terrible and dismissive customer service.

Now, I have a ticket on the forums, which SE will probably never look at and a character that's unplayable because of their bug.

Exactly in what way does the quest not progress? Are you unable to queue for the Royal Menagerie? Does the quest not get completed after you clear the encounter?

That's exactly right, I queue and complete the fight and, after exiting, the quest still reads "Use the Duty Finder to confront Shinryu in the Royal Menagerie"

Have you tried clearing it again?

I have cleared it twice now and it still doesn't clear. I even logged out between clears.

I thought you still stuck at cold steel.

oh wow you are in a pickle..that's not a quest you wanna try over and over to see if it works. I don't know what to tell you :( since they technically reached out to you (albeit, not a good answer)

Is this a known bug? You're the first I've seen who has it but that doesn't mean there are a lot others

You need to post in: http://forum.square-enix.com/ffxiv/forums/632 rather than in Technical Support.

I haven't heard of anyone else having a similar bug. Tbh, I don't really mind if GM can't solve the issue then and there. I do expect something better than "go to the forums and maybe get a response never".

I even took a photo so you can all share in my pain

https://image.ibb.co/hGWsZa/msq.jpg

Try abandoning the quest and accept it again.

Thanks I'll try report in the bugs thread.

Also, I can't abandon the MSQ quest ;;

Have you tried to go back to the Lochs or the Royal Menagerie special area (not the Duty) to see if an update is done?

I read someone had the same issue and it resolved itself by zoning back.

Hm, how can I get back to the Royal Menagerie special area? I was teleported there after completion of the Ala Mhigo dungeon. I haven't tried this.

Quote:

---

Originally Posted by Caerai

Thanks I'll try report in the bugs thread.

Also, I can't abandon the MSQ quest ;;

---

Yeah I was just about to say that sadly you cannot abandon main scenario quests.

How exactly are you accessing the trial battle? Are you skipping any cutscenes? Are you accessing it via Duty Finder or Party Finder (and if the later, are you doing it via a cross-world party?) It's possible something you did the first time around prevented the trial as flagging 'completed' with the quest and has now broken it.

Either way, post this using SE's recommended template in the Bug Reports section, as it's possible something has broken with your quest that only the development team can fix. Hopefully you can get this problem fixed.

I completed right at the time Tonberry's server failed. So I think the game has flagged it as completed but, as the server failed, the quest didn't progress. My guess it secondary completion doesn't do anything because the game already thinks it's completed.

I've posted in the Bug Reports section now, rather than the technical support section.

I'm completing using Duty Finder.

Quote:

---

Originally Posted by Caerai

Hm, how can I get back to the Royal Menagerie special area? I was teleported there after completion of the Ala Mhigo dungeon. I haven't tried this.

---

I confess I do not know where the entry is (since I never left the area until I beat the trial) but I would say at the end of the bridge to the main gate of Ala Mhigo, where the dungeon icon is.

Thanks, I'll try this :-)

Quote:

---

Originally Posted by Caerai

Hm, how can I get back to the Royal Menagerie special area? I was teleported there after completion of the Ala Mhigo dungeon. I haven't tried this.

---

I believe as long as the quest is active there's a gatekeeper npc somewhere close to the dungeon entry. Sadly that will be gone once Msq concludes so after that you won't be able to go back to that special area.

Quote:

---

Originally Posted by Caerai

I haven't heard of anyone else having a similar bug. Tbh, I don't really mind if GM can't solve the issue then and there. I do expect something better than "go to the forums and maybe get a response never".

I even took a photo so you can all share in my pain

https://image.ibb.co/hGWsZa/msq.jpg

---

Oh, that's mean bug. Not only for trying to clear your quest log again and again, but also to prevent you from accessing end game. I hope you get it fixed soon.

Dude that sucks. I hope you get it fixed soon.

Just to be clear, since no one has specifically asked it yet:

After clearing the trial, do you leave via the exit portal, or via the Duty Finder? Because only the former will actually update the quest.

I leave via the exit portal.

SE hasn't responded to my in game but report yet and issue is still ongoing.

Quote:

---

Originally Posted by Alberel

Just to be clear, since no one has specifically asked it yet:

After clearing the trial, do you leave via the exit portal, or via the Duty Finder? Because only the former will actually update the quest.

---

Both are literally the same.

So, after re-entering The Lochs the final cutscene triggered for some reason.

Nice to read! :)

Quote:

---

Originally Posted by Caerai

So, after re-entering The Lochs the final cutscene triggered for some reason.

---

Well, good you sorted it out :D