Zhexos, it's almost 2 months since migration. Any news on South America 310ms issue?

Zhexos,

We are near 2 months since servers migration. Our ISPs related to Telefónica in South America are being traced through Europe with more hops than the usual , adding a total of 120ms average to our 180-190ms (before migration).

I know this game is facing some critical issues regarding DDoS attacks, congestion which is also related to connectivity - it is not directly related to ping but still - issues, but at least we want to know if you guys are aware of this issue and you're trying to solve it.

I don't want to pay extra cash to get back to my 190ms, and I don't want to stop playing a game that I like.

Check my first feedback on your pinned thread. This is the issue every South American is facing on the routing to your servers since SE moved their locations.

I'd really appreciate if the community help me bump this thread :(

Thank you.

Trying to bump thread. Idk if self-comment works anyways.

Bumping thread again.

Bumping thread again.

It will be nice to hear a word on this issue. SA players seemed to be more than patient and unlike the EU players they don't have other server options to reduce this horrendous ping.

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Originally Posted by Bariaus

Bumping thread again.

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Careful, bumping threads is frowned upon and could be seen as a breach of forum rules (spam). If nobody has replied to your thread then there is no interest.

Have you tried WTFast / Ping Zapper etc?

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Originally Posted by Pence

Have you tried WTFast / Ping Zapper etc?

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Mudfish and it works. But this isn't the idea. 90% of our region that has this ISP is facing this issue and some people doesn't know about this. Also, is not in the interest of SE for us to resource to these kind of 3rd party solutions. 2 months and I think everybody here is just more inclined to think that is even more not in SE interest to help "such a little" playerbase. One could mention Australia case but this one isn't the same, because there you just can't do nothing about geographic distance. Our case is a routing error that can easily be fixed if SE as a company contacted Telefónica and tell them something I've already ELI5.

I'm really sorry but somehow I'll keep insisting on these. Sadly, the majority of our region players doesn't come here to see this, and the few that does, prefer to be silent and just wait which is fine. I'm just trying to do something.

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Originally Posted by Lambdafish

Careful, bumping threads is frowned upon and could be seen as a breach of forum rules (spam). If nobody has replied to your thread then there is no interest.

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Thanks, didn't knew. Well, if that were to happen, I guess I'd have some attention from their staff and see if they can do something about this, heh.

bumping (even if frowned upon) because the lack of communication on this issue is absurd.

It's been 2 months and SE still hasn't done anything.I'm not from South America,I'm from Puerto Rico but we are being routed through EU too (On the tracert it says Telefónica)and the ping is WAY higher than it should be.

I am sorry that a lot of people in South America (most?) are having higher latency now, I have a friend in that region with the same problems too, but (and I apologise in advance at how this sounds) realistically what do you want SE to actually do?

Yes they were responsible for moving the servers to the new location, but apart from them spends millions to move the data centre again (which would be no guarantee it'd fix this), there's really nothing they can do. It's your ISP that picks your routing and you need to get onto them to change it. Sadly they probably won't, but Square Enix has absolutely no control over how your ISP routes you to their servers. This is why VPNs can work as they are manually changing your route when your ISPs routing is bad.

I live in Europe and used to play on the NA servers and when the move happened the ping for myself and similar located friends jumped from 90ms to 190ms and that was enough to cause us issues after what we'd got used to for the previous 4 years. I can only imagine how bad 300+ must be. :( I was lucky in that we could move to a closer world (saying goodbye to our housing and friends made over 4 years...), but I appreciate there's no such option for players in South America.

I do sympathise, I really do, but please don't wait for SE to fix a problem they don't have any control over, if you haven't already you need to talk to your ISP and/or look into VPN software (which would be an additional cost, but sadly might be your only option).

It is wrong that SE can't do anything about this issue. They might not be able to change the routing but their voice does weigh a lot more than ours when we call our internet service providers. They can produce a lot more pressure since their customers are not able to use their service as they were used too. If SE is losing thousands of subs because of an ISP's routing then they can rise their voice to make these ISP's listen. We, the clients/costumers only get to talk to first level support when we call our ISP's and sorry these ppl rarely know anything about routing or technics.

So yes, it does make sense to remind SE that we are still having issues.

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Originally Posted by Kyouki

They might not be able to change the routing but their voice does weigh a lot more than ours when we call our internet service providers.

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Unfortunately it's the complete opposite. Square Enix isn't their customer, you are. Your ISP won't care what SE have to say, they have absolutely no incentive to change anything just because SE says so. SE can contact the ISPs and request they change the routing, but that's all they can do. They certainly can't force a routing change. I'm pretty sure that's the reason for the issues caused by the relocation thread so SE can try and talk to ISPs that are affected.

The reason your ISP choose the routes they do is because it saves them the most money because of agreements they have with various network providers. The only way SE can convince your ISP to change their routing is to continually throw money at them (and if they do that, all of a sudden every ISP will start having routing issues and need SE to pay them off too...). Obviously SE won't want to lose subscriptions, but compared to constantly bribing ISPs until the end of time, that might look like the more preferable option.

If you threaten to leave your ISP, that they might care about that (well if there's enough people for the same reason...) as that's their direct income. I don't know whether you have rival ISPs you can use instead or if they'd actually be any better/same problem though :(

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Originally Posted by Kyouki

We, the clients/costumers only get to talk to first level support when we call our ISP's and sorry these ppl rarely know anything about routing or technics.

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Yeh that I can appreciate and all I can suggest is be persistent and try and get escalated, but I know it's not as simple as that sounds :(

Sorry wish I knew a magic solution for you :(

UPDATE (and posting what I've already said on the official thread):

Confirmed: South America, Chile, Telefónica Movistar ISP is no longer routing through Europe. This leads to the following issue and I can see other South Americans are facing the same problem:

12 151 ms 150 ms 150 ms ae-2.r24.nycmny01.us.bb.gin.ntt.net [129.250.3.180]
13 217 ms 219 ms 215 ms ae-2.r20.sttlwa01.us.bb.gin.ntt.net [129.250.4.13]

We're been routing to some node in New York which is adding a whooping 70ms to the total. If this jump could be avoided, we should be able to reach an average of 150ms which is awesome for us. Before migration we were reaching 190ms and this is reachable with VPNs (so I'll still be using VPN, sadly) . 220ms is still on the limit so it isn't enough, sadly. Hopefully we can get an answer to this... but it seems it's a problem NA is facing too.

Thanks.