stormblood box edition code used! please help!

i just purchased stormblood boxed edition from my local store, and it was sealed and everything and i opened the box and tried to enter the code in my ps4 store and it said code has already been used... also at the same time password on my mogstation has been changed, could it be that i was hacked? please help

I am having the same issue with PC Digital Download Collectors. Took the early access code fine.. now when entering 20 digit product registration it tells me code has already been used and on my account page next to Stormblood it had a handy BUY button /sigh!!

I only have one service account. And as yet no reply from support Ticket Number 7197253

I'm having the same issue (sans the part about the password being changed. Nobody is hacking into my account).

Bought physical copy at GameStop. It was in its original wrapping, unopened. Try to input my installation code (or whatever its official name is) in the PSN store and it tells me the code as already been redeemed.

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Originally Posted by RubyShoes

I am having the same issue with PC Digital Download Collectors. Took the early access code fine.. now when entering 20 digit product registration it tells me code has already been used and on my account page next to Stormblood it had a handy BUY button /sigh!!

I only have one service account. And as yet no reply from support Ticket Number 7197253

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OK so I have just recieved another purchase invoice via email same date and number as the initial purchase invoice ... this one has a different 20 digit code which has registered the Stormblood expansion so it would appear there were 2 product codes one for EA and one for Stormblood itself? A very convoluted way of doing it and poorly explained.

I'm left hoping I haven't been charged twice!!

Yes, there are two separate codes. The first code you redeem only gives you early access and the items from the pre-order bonus, but it isn't the key that permanently registers stormblood. Those keys shouldn't have went out until today, from my understanding.

It is a little confusing, as they could've made it into a single key and gave you that instead.

A friend of mine bought the early access key with accessories off of ebay, he was given reason by the ebay seller that this key is for the whole game, and didn't state to him that it was only the early access key that expires today.

There are people who are scamming people. Happens every release unfortunately.

You buy it new in box but the key is already used?

Sorry to hear that. That's crazy!

Its possible that someone that works at whatever store you bought it from did a nifty job of opening it up, and using the code, then close it back. I've had this happen numerous times especially when I buy online.

Now, I only buy games like this straight from the company that makes it or buy a hard copy from a reputable local store like gamestop where this is much less likely to happen.

Where did you buy it from?

Im so annoyed because i bought on PS4 and PC and used my PC code by accident on the PS4 and now I cannot use the PC version :(

Same issue for me as well, only difference is my copy came from the SE store and my passwords are fine :(

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Originally Posted by Xeon

You buy it new in box but the key is already used?

Sorry to hear that. That's crazy!

Its possible that someone that works at whatever store you bought it from did a nifty job of opening it up, and using the code, then close it back. I've had this happen numerous times especially when I buy online.

Now, I only buy games like this straight from the company that makes it or buy a hard copy from a reputable local store like gamestop where this is much less likely to happen.

Where did you buy it from?

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I'm thinking someone either guessed the codes or gained access to where the codes are stored. It wouldn't be the first time I've seen this has happened with other games and SE doesn't have the best security.

If you still have all the codes, receipts and original packaging I don't see why you couldn't call in and get things sorted out. Plus they will likely know if the codes have been compromised, even if they won't admit it.

The Heavensward codes were a bit wonky at launch if I recall correctly. Someone could have just -stolen- the code as well. Easy to snap a picture on your phone these days. Either way, I wish you the best. I hope it gets resolved!!

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Originally Posted by Zephanoa

The Heavensward codes were a bit wonky at launch if I recall correctly.

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This is true it could just be a bug

Quote:

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Originally Posted by Xeon

You buy it new in box but the key is already used?

Sorry to hear that. That's crazy!

Its possible that someone that works at whatever store you bought it from did a nifty job of opening it up, and using the code, then close it back. I've had this happen numerous times especially when I buy online.

Now, I only buy games like this straight from the company that makes it or buy a hard copy from a reputable local store like gamestop where this is much less likely to happen.

Where did you buy it from?

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Yea, it wass sealed with that PS4 tape on the bottom of the box so surely noone in the store opened it unless they have a way to reseal it back with that ps4 tape... my best guess is that someone, somehow, i dont know how keyloged me and took my code as i entered it in wrong place first and then somehow changed my password not to let me use it before him (my password was normal before entering code)... i bought it from like biggest ps4 store in croatia named Sancta Domenica which are main Croatian PS4 things distributer so I dont think that someone in store used it but who knows... anyway i contacted the store and explained situation and I was gicen a new code that was valid this time