Queue times are unacceptable thread #11111

I'm sure this has been mentioned before.

Between a full time job, chores, outings, blah blah blah I have around 2-3 hours of free time. I've sat in queue for 30 minutes so far. Now because I'm not a regular subscriber, this is leaving some really bad impressions on me; if I pay for something, I expect to use it within a reasonable amount of time. If, for the next 2 weeks, the queue time is 30+ minutes everyday that kinda adds up.

It doesn't help that I'm a software developer; I know about load testing and scaling servers. I don't know what reason Square-Enix decided to skip the load testing part and not find a way to recruit a service for, say expansion release month or two, increasing the server load...but FFXIV is not exactly a dying game so there is obviously $$$ to go around.

Just my 2 cents, I'm gonna hit the unsubscribe button now and will resubscribe if the server queues are fixed sooner than late; I'm fully aware it probably won't be fixed due to the problem likely being nested deep in the backend structure.

Generally it sorts itself in less than a week. You're complaining about this during literal "early access" when everyone and their dog is trying to get on. No provider has managed to successfully solve this, and it still isn't as bad as [a certain science-fiction-mmo-license-now-owned-by-Disney].

See you when you get back.

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I'm fully aware it probably won't be fixed lol

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...right..

If you're not a regular subscriber, then clearly this queue isn't your problem with the game to begin with.

Only 30 minutes? :\

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Originally Posted by Managi

Only 30 minutes? :\

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I know right? Three hours, twenty-seven minutes for me. After getting pushed out due to a disconnect that happened fifteen minutes after logging in.

Queue time for me (as a tank, like yourself) its like about 2 - 3 minutes.

DPS have longer queue times. Tank e healers have waaaaaaaaaaaaay lower queue time.

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Originally Posted by mtPrimo

Queue time for me (as a tank, like yourself) its like about 2 - 3 minutes.

DPS have longer queue times. Tank e healers have waaaaaaaaaaaaay lower queue time.

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My interpretation was that the OP was complaining about login queues.

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Originally Posted by Lynart

the queue time is 30+ minutes everyday that kinda adds up.

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That's cute

You do understand what the Queue is for right? Without it the servers would crash making it so that NO ONE could play at all. Welcome to an MMO/Expansion launch my friend. But seriously check back in a week or so and this will be a thing of the past.

Haha yeah, I'm on Greg. I logged in day one fully expecting to cry over queue times. Unfortunately if you don't have much time to play then there's a chance you won't be able to get much done when an expansion just comes out because things are going to be shaky for a while. Give it some time and it'll level out, OP - faster on your server than mine, too.

your best bet is to either play on a preferred server, which i imagine are the lightest ones, or just come back after the launch craziness has died down, in like a month or so.

You can't "fix" the amount of people that can play on a server at once. There's a limit to the amount of data that a server can handle, and going over that limit would tank the performance of all players playing on it, if not damage the physical server itself due to overclocking.

Give it a week or two. The queues will sort themselves out in due time. If that's too much for you, then by all means move on to a different game. At least you'll contribute to making the queues shorter that way.

It's not even the queue its self that bothers me, it's the sudden without warning DC's and then back into a two hour long queue I just got out of 20 minutes prior. I tried to give SE the benefit of the doubt, but damn if this isn't absolutely infuriating.

The problem is that especially on high pop servers there is a large volume of players who are just holding places on a server by afk crafting and other bugs. Terrible situation that you have fewer available spots to join a server because a large chunk of them are taken up by afk players while people wait for others to log off. Of course, people don't log off, they just figure out the afk tricks and create even fewer spots. They should just 'burp' the servers every couple of hours. Bet you would see queue times go down!

Too bad all these software developpers that are posting these days on the forum aren't part of SE team. For the next extension i propose that SE hire them all, and that if there is the slightiest beginning of a queue on any server or any quest not working, we get them tied on a chair, during a whole week, in an empty room, except for an orchestrion that will play the Good King Moggle Mog XII theme at full volume 24h/24h.

When i see that there isn't hardly any queue on the new Omega server, i am really surprised that i still didn't see a "All this is a scheme to make us forcefully change world !" topic.

Well Leviathan has a login timer of 45 - 75 minutes right now, compared to the normal instant login the OP probably are used too and referring. Of course that's not as bad as me trying to log on one of my alts on Balmung and Gilga, since the time is more like 2+ hrs lol. Just have to play during none prime time or in a couple of weeks, by then the hype should have died down, because I doubt that there will be any more measurements being taken that would allow us to log in faster.

This post reeks of passive aggressive.

I don't mind queue times being huge if i'm just logging it, i'll happily wait.

I mind getting kicked off the game and then getting placed on a 3K long queue entirely because of problems, on SQUARE's side, with the instances.

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Originally Posted by Freyar

You're complaining about this during literal "early access" when everyone and their dog is trying to get on.

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To be fair, I remember when "early access" meant getting a head start and beating the crowds, as most weren't willing to pay extra to qualify for early access.

When it gets to the point where most people are getting "early access", they should probably just start calling it the product's official launch date and treating it as such. These weekend Early Access periods with minimal support because it's just "early access" is just doing the community a disservice.

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Originally Posted by Lynart

I'm sure this has been mentioned before.

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I'm confused. You claim to be software dev, but then complain of THE busiest time for a popular mmo. Your unsub will run out right after thing settle down and game becomes stable again, which shows some ignorance and bad foresight. If you could stop unsub right now at it's worst I'd get it. But you're literally ending it once things are calming down.

Dont forget the sheer amount of ppl who probably took this week off of work just to get raid ready. You would be surprised how many people do this, I know a few in real life... I just cant see myself doing that though.

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Originally Posted by Mycow8me

Dont forget the sheer amount of ppl who probably took this week off of work just to get raid ready. You would be surprised how many people do this, I know a few in real life... I just cant see myself doing that though.

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I've no sympathy for people who took time off work for an MMO launch.

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Originally Posted by Freyar

I've no sympathy for people who took time off work for an MMO launch.

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I wasnt trying to get sympathy for them lol... I was adding them into the equation of more ppl causing estranged tank/healer/dps numbers since alot of people are leveling DPS at the moment.

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Originally Posted by Mycow8me

Dont forget the sheer amount of ppl who probably took this week off of work just to get raid ready. You would be surprised how many people do this, I know a few in real life... I just cant see myself doing that though.

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geez, some people the raid isn't even out yet!

To be honest, I don't pay 12 euro's to sit in a queue for over 2 hours since Friday every day and with the final result I don't get to play at all. The only time you can log in is early morning hours, but then, I'm at work. It's ridiculous...

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Originally Posted by Managi

Haha yeah, I'm on Greg.

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Get off of Greg!!!

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Originally Posted by Koshiko

To be honest, I don't pay 12 euro's to sit in a queue for over 2 hours since Friday every day and with the final result I don't get to play at all. The only time you can log in is early morning hours, but then, I'm at work. It's ridiculous...

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Boo hoo

You have the option to transfer to a low pop server or you know stick it out for a week until the servers calm down, it's an MMO expansion launch what exactly did you expect?

Nearly every online games got a login queue when their servers are overloaded like this.

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Originally Posted by Mycow8me

I wasnt trying to get sympathy for them lol... I was adding them into the equation of more ppl causing estranged tank/healer/dps numbers since alot of people are leveling DPS at the moment.

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This was going to happen as expected. One of the highest most playered Class/Job in any MMO has always been the Sword DPS Job. Sword DPS Jobs are a hit or miss with players based on how they can adjust to the Job/class gameplay but no matter what it will be the most popular Job/class played by the community for majority of MMOs ad RPGs.

If anything the introduction of Sword DPS Jobs may have made 4.0 the most populated launch in FF14 higher than 2.0 and 3.0 thus the server may have been dealing with far more players than SE expected after they compared 2.0 and 3.0 population on their release.

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Originally Posted by AkaeiNox

Nearly every online games got a login queue when their servers are overloaded like this.

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I don't think people mind reasonable queue times. I would argue that queue times that can be measured in multiple hours are unreasonable and at a point where the company needs to create a real solution. The expectation for players to just "deal with it", even temporarily (because it isn't really temporary if it keeps happening every expansion, event, etc), is also unreasonable when you're charging a subscription fee for the service.

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Originally Posted by Rita1989

Boo hoo

You have the option to transfer to a low pop server or you know stick it out for a week until the servers calm down, it's an MMO expansion launch what exactly did you expect?

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I'm on Shiva since the beginning of ARR, why should I move? And my money is as good as yours. But if empathy is lost on you don't bother to reply.

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Originally Posted by Koshiko

I'm on Shiva since the beginning of ARR, why should I move? And my money is as good as yours. But if empathy is lost on you don't bother to reply.

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If you have been here since ARR you should know about expansions, rather than throwing a tantrum wait a week or go or play on one of the new EU servers that have no queue times if playing this week is so important to you. we all have a queue its not just you.

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Originally Posted by Koshiko

I'm on Shiva since the beginning of ARR, why should I move? And my money is as good as yours. But if empathy is lost on you don't bother to reply.

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Because if you don't want to deal with login queues, you move to a smaller server where there is no such congestion. Your money being as good as everyone else's means their money is as good as yours and thus you are all equal, meaning you all get to wait in the same line and are not entitled to cutting the line. If you don't want to wait, transfer. It's a solution because transferring to a lower population server would remove your queue time, and the problem is the queue time. It's a better alternative than not having a queue and causing the servers to crash and burn when everyone and their grandmother decide to login at once. Anyone who plays on a high population server should either learn to live with a queue or transfer off; it is as simple as that.

I play on Greg, and I learned to live with the long queue as Greg is the second most populated server in NA, right behind Balmung.

Oh look I'm in a que for Ragnarok been on this server since the start of 1.0 won't move but you know what while I wait to log in im reading drinking a nice cold drink and watching netflix /chilled. :)

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Originally Posted by Yahallo

Because if you don't want to deal with login queues, you move to a smaller server where there is no such congestion. snip

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I think you misunderstood what I was trying to say. I'm frustrated that I can't log in I'm not saying I want to be first in line. I'm tired of hearing I have to transfer (no option because of friends and such) and I'm not throwing a tantrum. I don't find it normal that I am paying for a game that ,I cannot play (without paying for a transfer and such) and I just find it weird that you people think that's normal (or learn to live with it) or don't have any empathy at all for all those impacted gamers, that's all.
I respect your opinion but I don't agree.

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Originally Posted by Koshiko

I think you misunderstood what I was trying to say. I'm frustrated that I can't log in I'm not saying I want to be first in line. I'm tired of hearing I have to transfer (no option because of friends and such) and I'm not throwing a tantrum. I don't find it normal that I am paying for a game that ,I cannot play (without paying for a transfer and such) and I just find it weird that you people think that's normal (or learn to live with it) or don't have any empathy at all for all those impacted gamers, that's all.
I respect your opinion but I don't agree.

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People think it is normal because it is normal for popular MMOs to have bad queues when new expansions are released. I cannot think of a popular MMO that never had queues on expansion release (unless they use a megaserver setup, and even then, they still usually had queues). This is why people don't have empathy for you. It is like complaining about gravity because it hurts when you fall. Certain things are just to be expected. The queue times here are one o fthem.

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Originally Posted by Nothv13

People think it is normal because it is normal for popular MMOs to have bad queues when new expansions are released. I cannot think of a popular MMO that never had queues on expansion release (unless they use a megaserver setup, and even then, they still usually had queues). This is why people don't have empathy for you. It is like complaining about gravity because it hurts when you fall. Certain things are just to be expected. The queue times here are one o fthem.

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Saying all MMO's have queues during expansion periods is misleading. Would you argue that 15 minute queues feel the same as 3+ hour queues coupled with frequent crashes?

I am curious as to where the line between reasonable and unreasonable is. Is a 30 minute queue reasonable? What about 1 hour? 2 hours? 3 hours? 5? 10? At what point can we agree that the issue is less about player patience and more about a failing on the company's end? I only ask because I'm wondering when a thread like this can show up without people criticizing the person essentially paying to have their subscription times and fees wasted.

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Originally Posted by Nothv13

Certain things are just to be expected.

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Well then people should expect complaints, too.

It all comes down to having to wait sometimes 8+ hours, which not many people can afford to waste, especially for services paid. That is not a failure of patience, that is a failure of service.

http://i.imgur.com/eHf8y3G.jpg

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Originally Posted by Koshiko

I'm on Shiva since the beginning of ARR, why should I move? And my money is as good as yours. But if empathy is lost on you don't bother to reply.

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You don't have to move. As an example, you can create a character on Omega, level it up to 30 to earn 15 days extra sub, and before the 15 days run out the queue should be lower again to play your main.