new Amazon dlc problem

I am not sure if this is the right place or if someone has already made a topic, but I have not recieved my amazon dlc code for the ffxiv dlc, I have bought something that is at least 19.99 like it said to and I have not got my dlc code at all. the promotion ends on the 8th :( anyone please?

When did you buy the game?

Has the item you ordered shipped?

Did you make sure it was sold directly from amazon and not a marketplace seller?

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Originally Posted by Rifaran_Farronhart

I am not sure if this is the right place or if someone has already made a topic, but I have not recieved my amazon dlc code for the ffxiv dlc, I have bought something that is at least 19.99 like it said to and I have not got my dlc code at all. the promotion ends on the 8th :( anyone please?

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The item must also be sold and shipped by amazon. As long as the item showed the promotion available on the page at the time of purchase you should get the code within 48 hours. If you're worried you can always contact amazon customer support. If you think you might have missed the message with the code, amazon keeps a copy of the messages it sends out in the message center (My Account > Message Center > Other Messages).

the item did show the promotion, it was sold by amazon and it was 2 days ago and I contacted amazon customer support and they gave me codes that were not long enough and that were invalid, so they were no help.

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Originally Posted by Rifaran_Farronhart

the item did show the promotion, it was sold by amazon and it was 2 days ago and I contacted amazon customer support and they gave me codes that were not long enough and that were invalid, so they were no help.

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Well you need to go back and contact amazon again no one here can help you with that type of problem.

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Originally Posted by Rifaran_Farronhart

the item did show the promotion, it was sold by amazon and it was 2 days ago and I contacted amazon customer support and they gave me codes that were not long enough and that were invalid, so they were no help.

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I had issues with my codes and I had to live chat with them since calling them by phone ended up being useless.

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Originally Posted by Rifaran_Farronhart

the item did show the promotion, it was sold by amazon and it was 2 days ago and I contacted amazon customer support and they gave me codes that were not long enough and that were invalid, so they were no help.

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Did you use those 16 digits code on the redeeming site to get your 20 digits item code ?

this is the redeeming site for the code from amazon.

https://www.ffxivredeem.com/

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Originally Posted by Neri

Did you use those 16 digits code on the redeeming site to get your 20 digits item code ?

this is the redeeming site for the code from amazon.

https://www.ffxivredeem.com/

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This right here is likely the issue. The code amazon sends you is for that site, which in turn will email you 3 separate codes that you can enter into the mogstation.

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Originally Posted by Dustytome

This right here is likely the issue. The code amazon sends you is for that site, which in turn will email you 3 separate codes that you can enter into the mogstation.

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What if you redeem the Amazon code on that sight, but don't get the email for the mogstation codes? I've been waiting for 4 days and nothing, even though it said it shouldn't take more than 24 hours.

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Originally Posted by LadyKairi

What if you redeem the Amazon code on that sight, but don't get the email for the mogstation codes? I've been waiting for 4 days and nothing, even though it said it shouldn't take more than 24 hours.

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Check your spam folder.

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Originally Posted by LadyKairi

What if you redeem the Amazon code on that sight, but don't get the email for the mogstation codes? I've been waiting for 4 days and nothing, even though it said it shouldn't take more than 24 hours.

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Check spam folders, someone said it landed on their promotions tab in gmail, but you can also have the codes re-sent (even to a different email address) by filling out the form with the code again.

yeah if you use Gmail check all your folders, the sorting for gmail now is so damn weird XD