There appears to be a lack of monitoring by the Devs for the Technical Forums. I and a number of others have reported problems with downloading software for various platforms [http://forum.square-enix.com/ffxiv/t...3-25008-20495]. This and several other posts with similar concerns have received no responses, not even a "We are looking into this matter". It appears that a number of subscribers are unable to partake in the game til these matters are resolved. Others, like me, who are on 2 platforms would like to use what we paid for. Can someone look into this please?
[Help Please] Non responses to reported technical issues
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03-31-2017, 12:22 PMRizon[Help Please] Non responses to reported technical issues
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03-31-2017, 12:26 PMLexia
The devs don't pay attention to the tech forums it mainly a peer to peer support and downloading issue is usually a ISP issue not a SE issue as seen more then couple times in my time playing the game that people report that using a different connection such as a mobile hotspot or changing DNS allows them to download the patches. If it was a SE issues none of those options would work either.
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03-31-2017, 01:38 PMRizonI respectfully disagree with you on several points.Quote:
Originally Posted by Lexia
1. By their own statement they will provide information on issues discussed. How can they do that if they do not monitor the forum?
2. These are not ISP issues. I never had a problem downloading to my PS3, PS4 and PC. I use the same ISP provider and run my platforms off the same router ergo the same DNS. I have downloaded patches for two platforms 1 right after another without incident. Furthermore I am trying to download the game to a new unit. I receive the same error for the same files at the same point in the download. That is not an ISP issue. -
03-31-2017, 09:15 PMLozza
Rizon, I don't know if this will work but when my sister was visiting me from the States I set up my husband's PC to run FFXIV so she could play. Rather than download the whole thing again I simply copied the files on my PC to my husband's and the client worked without any issue. Obviously this won't work if your new unit is a PS4 but perhaps it's something to try if the new unit is a PC?
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03-31-2017, 09:26 PMRizonThank you for the response. Unfortunately my new unit is a PS Pro and my old PS4 gave up the ghost. Therefore a file transfer is not an option. At least it happened nowQuote:
Originally Posted by Lozza
so I won't waste money for a stormblood expansion I cannot use. -
03-31-2017, 09:26 PMeikomakimachi
On which platform are you trying to download the game? Have you tried to change the DNS? I know you had no problem to download it before with the same DNS, but sometimes changing the DNS does the trick.
There is this thread that got moved to "Resolved Issues", it might have some solution to your problem:
http://forum.square-enix.com/ffxiv/t...2820495%29-PS4
Alternatively, you might want to check this reddit thread too, I hope it helps: https://www.reddit.com/r/ffxiv/comme...d_patch_files/ -
04-01-2017, 12:27 AMLexiaThe devs don't visit the forums on a very rare occasions might see a post from Yoshi-p like talking about the new NA data center, the people you are thinking of are the community reps that then pass on information to the dev team.Quote:
Originally Posted by Rizon
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04-01-2017, 09:43 AMRizonI am trying to download it to a PSPro. Will these programs mentioned work on a Pro? Seems like a lot of unnecessary work involved for a game download.Quote:
Originally Posted by eikomakimachi
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04-03-2017, 12:54 AMRizon
OK SE I surrender you win. As usual you completely ignored a customers concerns regarding your product. I tried everything that others have suggested including spending money for a third party program to help get this download.......to no avail. As such I have deleted the game from my PSPro and will not try again. I now consider the money spent for FFXIV ARR and Heavensward to be totally wasted (not that you care you already got it). Maybe you should take that moneyy and invest it into some rudimentry customer service. People should not have to go through this aggravation just to download your product. At least this happened before I through good after bad and ordered Stormblood for the PSPro. Don't even know why I am writing this as you will probably ignore it too.
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04-03-2017, 12:58 AMValkyrie_Lenneth
They don't respond on weekends, its also not in the right section, and if it was an SE issue, it would affect more than a small amount of people.
This is likely your isp blocking or severely throttling the protocol used to update the game.
Heck, i was able to update the game from a hotel with the worst internet ive ever seen, and i had the connection drop at least once an hour or so. -
04-03-2017, 01:04 AMJunseiKei
https://i.gyazo.com/4dc98ad193ecb4c1...6125b7bb8d.png
https://i.gyazo.com/32d4bad1819ef133...03daf9d6f4.png
Basically, switch your settings to compensate for Level 3's subpar service. -
04-03-2017, 01:08 AMLexiaJust a question did you try to contact SE directly through chat or phone? You are going to get very little help if any directly from SE here on the forums as it mainly just peer to peer support and for people to talk about the game.Quote:
Originally Posted by Rizon
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04-03-2017, 01:16 AMRizon1. Posting it in other locals had the same effect as posting it here did. Ignored.Quote:
Originally Posted by Valkyrie_Lenneth
2. I refuse to blame my ISP solely for this problem. First of all it is happening across ISPs (as I read the complaints) and across platforms. The only common denominator is SEs download protocol. It would be interesting to find out if the problem is exclusive to NA or world wide. From what other players are telling me is the problem is cause by the fact that SE is using a P2P protocol that can conflict with ISP safeguards. It is foolish to think that large ISPs (Comcast, Time-Warner etc.) are going to change their protocols for 1 company.
3. Granted....this is speculation as SE has never addressed the issue. -
04-03-2017, 01:21 AMRizonHave you ever tried to deal with their customer service. The few time I tried to use the telephone My battery ranout of power before an agent picked up ( I use a cell as my primary phone). Trying to make contact via chat is just as bad.Quote:
Originally Posted by Lexia
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04-03-2017, 01:27 AMLexiaYes I have I have dealt with SE support dating back as far as 2004 when XI was on the PS2, also dealt with SE support for XIV matters also.Quote:
Originally Posted by Rizon
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04-03-2017, 01:33 AMRizonI congratulate you, you have had much better fortune then I ever had with them and I have been playing online with them just as long as you have. Suffice it to say I believe that there is no legitimate reason for me or anyone else to jump through these hoops to get something we paid for. We will just leave it to the fact that I will no longer attempt to download to my new PSPro and pray that I never run into this problem on my PC. Good day allQuote:
Originally Posted by Lexia
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04-03-2017, 01:33 AMIromi
I had a friend recently try to come back and he had this same problem.
Due to the long wait on the phone and no easy way to reach their customer service (he has a ps4) he gave up and went off to play other games. Ended up not coming back. We tried everything you can think of and nothing fixed it. It's a shame they don't address this issue or help folks with it. I am sure if Yoshida knew he would get on it fast tho ^^ -
04-03-2017, 09:39 AMeikomakimachiNever had to use a VPN, changing DNS was the only thing I've had ever done to solve any connection problems I had with the game. I actually had more issues with Sony's servers to download it from PS Store than with SE's server to download the patches.Quote:
Originally Posted by Rizon
In my experience with this forum though, SE does take ages to reply here, I always had more luck contacting them via email. I'm really sorry that you are having such a headache with the game though, I hope that gets solved in the future.