[PC] Unable to download patch files. [30413][25008][20495]

17 tries. I have tried 17 different times to get passed this ONE POINT, and your crappy launcher, once again, fails to EVER work properly! What is going on?! Could you address this already?! Tons of people are complaining! Stop marking them as solved! You've done nothing!

I sit at 13,615.71MB left ALL THE TIME!


1337.91MB/13615.71MB
Downloading ffxiv ~ 2015.05.26.0000.0000

Unable to download patch files. [30413][25008][20495]

What excuse is there anymore?? I've never been able to download this game in one sitting!

I guess SE as always is too busy for the forums.

Might take a few days for them to respond

Still stuck! I really hope you fix this soon :D I'm about to cancel my sub'

um...... I'm not with SE btw

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Originally Posted by InfinityLibrarian

Still stuck! I really hope you fix this soon :D I'm about to cancel my sub'

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Good luck...I have been working on this issue for days around the clock. And support, yea I had Blizzard take 6 hours once to get back to me and I was applaud, they gave me game time for the wait, but here, they won't even read it in 6 hours and when they get back to you, I bet days from now you have the same issue. Go to Reddit and see how many people have this issue it is insane.

Also you notice the launcher will not let you play while downloading, which shows you it is technology from a decade ago, Almost all launchers now let you begin play within a few minutes of downloading.

On the other hand you must remember this is a Japanese company so they might not be up to par with triple A gaming companies, so you really cannot blame them and have to give them a somewhat of leeway, they don't have the talent pool like in the states. So hang in there and don't quit just yet

HEY SUPPORT WAKE UP and answer the ladies question....stop being so lazy, time to do some work like the rest of the world.

Oh and InfinityLibrarian when you do get a hold of them they are going to ask you for your system info, there is no reason for it, for this type of error and I doubt they even know what they would be looking at but they will want it to waste your time.

Then they will say start the launcher as administrator, then change the compatibility mode, then they will have you delete the config file all of which will not work or reinstall game. Then the good part will start, they will want you to screw with your router and that won't work either, then they will say you need to call your ISP and have them make changes, which they will not. How do I know this well hundreds of posts on Reddit from people just like you...

In the end you will scratch your head and say wait a minute this never happened when I was playing (put game name here) Then it will hit you, think about where the games are made that work.

I had the exact same issues and wracked my brain for close to a month trying to fix it but I DID fix it. The issue is that your ISP is basically cutting you off when it gets to a certain file on the download. The reason for this is long and boring but basically since FFXIV file downloads are hosted through Akamai / APNIC which is P2P, your ISP thinks you're downloading something like a torrent.

In order to get around this, you'll need to use a VPN HOWEVER, and this is what I learned the hard way: MOST free VPN's are going to default to UDP and not TCP virtualization. So go get CyberGhost VPN (free) or TorGuard (paid) and make sure you go into the VPN client and change it from UDP to TCP. If you don't change it from UDP to TCP, your download will continue to fail.

The only ports you need to have open on your firewall are 80 and 443. Just make sure your launcher is closed before you start the VPN client.

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Originally Posted by Pyksel

I had the exact same issues and wracked my brain for close to a month trying to fix it but I DID fix it. The issue is that your ISP is basically cutting you off when it gets to a certain file on the download. The reason for this is long and boring but basically since FFXIV file downloads are hosted through Akamai / APNIC which is P2P, your ISP thinks you're downloading something like a torrent.

In order to get around this, you'll need to use a VPN HOWEVER, and this is what I learned the hard way: MOST free VPN's are going to default to UDP and not TCP virtualization. So go get CyberGhost VPN (free) or TorGuard (paid) and make sure you go into the VPN client and change it from UDP to TCP. If you don't change it from UDP to TCP, your download will continue to fail.

The only ports you need to have open on your firewall are 80 and 443. Just make sure your launcher is closed before you start the VPN client.

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So why do they use P2P. That is something a small company would use.

I just wanted to chime in and say that I had the exact same issue on the exact same patch number. Only solution I found was to transfer all my old applications from my old PS4 to my new one.

I am also still stuck on 2015.05.26.0000.0000. won't download no matter what. I have tried for days. I have no choice but to cancel at this point, no point in paying for a game I can't play...

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Originally Posted by syxxness

I am also still stuck on 2015.05.26.0000.0000. won't download no matter what. I have tried for days. I have no choice but to cancel at this point, no point in paying for a game I can't play...

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Unfortunatelu lost revenue is probably the only way Square Enix will fix this issue. Considering canceling my subscription as well.

Somebody post this error on the Bug Reports forum. Maybe then Square Enix will at least acknowledge this issue.

I'm in IT so I feel personally ashamed I didn't peg this way, WAY sooner.

I'm on Windows 10 and getting this exact issue. Or I was until I used multiple VPNs to try to get past it. I got past one patch. Stonewalled on the next one.

Then I tried something stupid. I launched the launcher as administrator. This is especially a painful subject for Win10 because while you can disable UAC, all metro apps will stop functioning. I'd written it off as unnecessary because upon providing my login, the launcher would trigger UAC and ask if I wanted to allow changes made to the PC by the FFXIV launcher. And then it would fail to patch.

But when I actively right-clicked the shortcut and chose "Run as Administrator", the patch went through on the first try. No VPNs, no finaglery, it just. Worked.

Might be this helps other folks ready to pull their hair out like I was. Hoping so!

I am having the same issue I just had this installed a few weeks ago now cant get it reinstalled. I have tried everything google could come up with now trying cyber ghost but I am a new ti VPNs do I just have to have it running when I run FF14?

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Originally Posted by Acexx

I am having the same issue I just had this installed a few weeks ago now cant get it reinstalled. I have tried everything google could come up with now trying cyber ghost but I am a new ti VPNs do I just have to have it running when I run FF14?

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I just full reinstalled 2 days ago because I was having this issue. I had to use Cyber Ghost as well.

To use CyberGhost you will want to click on Browse Anonymously button in the launcher. It will then connect to a server and open a window in your default browser, when the window opens you will be good to go. Open FFXIV Launcher and begin downloading.

I had to have CyberGhost open the entire time, I tried turning it off after downloading the appropriate patches but ran into the error again. Please note CyberGhost will only run consistently for 2 hours on the Free version, you have to shut it down and reconnect after that time and continue the download. CyberGhost also puts free users in a "queue" of about 2500 people, but it will connect after 2-3 minutes (not a long wait).


After download I can connect to the servers fine without the VPN, ver odd that it is needed to download.