First let me start with something else not to try and ease punishment or anything on myself. The GMs in general do a great job and SE in general does a great job but in regard to things involving banning and reporting. Honestly it's quite abysmal.
I was banned temporarily and had my account disabled. This took place for the entirety of 07-15-2016. plus a few previous hours seeing as it was disabled and then left disabled until the specified time frame passed. I am sending this in game seeing as SE doesn't want to respond to on site tickets. (Adding more in an edit because 1000 character limit on forums. Which also makes no sense and just makes the players have to edit the post to make any kind of forum post.) Here's an excerpt of the email.
This notice is to inform you that we have suspended the FINAL FANTASY XIV service account registered to this e-mail for the following harassment violations on 07-15-2016. Every account action we issue is based on conclusive evidence of a violation and is reviewed for accuracy. This ban is aggravating due to the fact of the way its handled by SE. Now I may report a lot of people however if this is the way SE has been handling it then its terrible. You can't just ban or disable peoples accounts on valid or invalid reasons in this manner.
All that's given is a blanket reason that I will add below. You need to give the actual reason someone is banned give the chat log or screenshots or something that also gives proof to the action being taken. This is sloppy and unfair to just about anyone this could happen to. The person doesn't know what they did wrong. If I legitimately had it coming due to an actual violation that is fine. But far as I know I didn't violate anything especially given the day it happened for when as far as I know I only said two sentences in the time I was on. I'll give two examples of games that handle banning/warnings/suspensions better League of Legends. In this online game when the player receives some form of disciplinary action they are given a window stating the reason of why with better detail than this and general after the players match is over so they know its in regards to what took place. They even give you a message in regards to your reports being used to discipline another player. But an example of a basic message to the player is.
Your recent behavior isn't in line with how most league of legends players act. You have been recently reported for negative attitude. We know everyone has bad days But remember to take it easy and be sportsmanlike.
Now on to the rest of the post.
FINAL FANTASY XIV User Agreement: 3.3 Profanity and Offensive Language. You may not use profanity or any language that a reasonable person would find offensive. The Game is for a user aged 13 and older. You agree to behave accordingly.
Behave accordingly yet by not providing the adequate proof SE is failing to behave accordingly. We also all know there is certain amounts of wiggle room with any of this. Plenty of people talk to each other with profanity/curse words in normal conversation. So did I get passively reported for something I said to a friend? I don't know and as I've said it's because of the lack of proof. I know it may not seem like much however I will be making this into a forum post on the FFXIV forums and potentially other places unless SE decides to finally fix this god awful report system that some of us have to deal with and decide they should give reasoning and proof as to why they ban people temporarily or otherwise.
As far as I'm concerned every time I say anything to anyone it's justified. I'm not going to let someone act like an idiot and expect SE to do something about it. I'm not going to let some entitled DPS/Healer refuse to do their job in a party where they are screwing over 3 to 23 other people because they want to throw a hissy fit. If you guys want to keep players from doing things that can harm another players experience you should really work on your report system and the way its handled once issuing a warning or ban. The first time I got a warning was literally in self defense after a group in a dungeon decided it was fine to harass me until the point of me saying something back. I let that go because fine rules are rules. But this is nonsense.
Regarding the use of bans and suspensions.
Printable View
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08-24-2016, 10:47 AMTheLastRavenRegarding the use of bans and suspensions.
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08-30-2016, 07:16 AMAuudar
Looks like you used profanity, which in my opinion is dumb you can be banned or suspended for it. My wife was just suspended for it and I called support. The guy working it said he had no control over bans and told me to come to the forums because devs listen...
Well if they listen then hopefully this gets changed. When a profanity filter is in the game and not used its the persons fault not anyone elses. Not to mention NPC's swear more often than not. Your story at the end sounds like what my wife told me happened. They get upset because they were kicked so they report. Hope they see this because if the game is for 13 years and up then they need to stick a profanity filter to always on and stop the NPC's from it as well... Its just a word...
Not sure if you typed that out or copy and pasted but my wife pointed out to me that it says its not in line with the way league of legends players should act. -
08-30-2016, 10:27 PMTheLastRaven
I copied the league example from what I remember and looked at one just to make sure I was along the same lines.
I doubt the devs listen at this point or they wouldn't ignore things players want. People have been asking for a better report system. But it's just not "high" priority but then that yokai watch event somehow is. The first warning I got that I mentioned in that last part. That GM told me I have to get a warning regardless of it having been in self defense. The most minor infraction counts against you. I forgot to add that there is no displayed date of when your ban is to end. On top of the fact that SE can start a ban before the time they say it will begin and keep it going longer without notice as far as I know. -
08-30-2016, 11:24 PMNyghtmarerobuThere was another thread similar to this, but we kind of came to the same conclusion. SE has every right to keep that information private, and responding with screenshots or chatlogs, could put that person at risk again for harassment as you could come back at them. Not saying this will always be the case 100% of the time, but there is a possibility among the people who do receive bans to do such things.Quote:
Originally Posted by TheLastRaven
Profanity is one thing, but saying rascist words can easily land you a ban if you offend someone. Lots of people use those words when they're angry, and even some people don't have thick enough skin that they become offended to the silliest stuff. These things can easily go through the filter...Quote:
Originally Posted by Auudar
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08-31-2016, 01:02 AMTheLastRaven
You can blur names out and so what? Whats the worst that's gonna happen? Someone starts private messaging you to harass you? Report them again or blacklist them. Well except most people probably won't report due to the clunky system. At that point they have been repeat offenders and against a specific person. This idea of trying to protect everyone to such a degree is the reason everyone gets to act like entitled idiots during every run or harass each other. Even so this could be handled better without giving out names. Without proof you are abusing power because there is nothing saying exactly why this is happening. You're just leaving your players/customers in the dark and this will never help fix anything. You're not telling the person what behavior is frowned upon or what to improve. This report system also makes it so you could report someone for just using profanity in a friendly way or in passing just because it fits the criteria.
No one said anything about racism. That's a given that racism shouldn't be tolerated. Unfortunately I only have the following thing to say regarding thin skin and I will add that everyone should be able to enjoy their time online. But honestly you're online anyone that's ever been in an online game of any kind can tell you that's how it is and to learn to roll with it. If every little thing upsets your like people using profanity in passing or with their friends. I only want people to do their jobs and not act like children. Almost always someone wants to throw a fit and I tell them off because they are inconveniencing 3-7 other people. I'm not going to sugar coat things for people because they are extremely sensitive if you're being a poor party member or just being an overall detriment I will say something. Too many people want to just say oh well I just wanna get through this. That attitude has to stop.
(This 1000 character limit is terrible why have it? People just ignore it and edit in more) -
08-31-2016, 11:54 AMCakekizyy
Existence of a filter is not license to use profanity. Whether someone deserved or not is irrelevant, you still broke rules.
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08-31-2016, 02:57 PMTheLastRavenYour comment adds nothing to the post. If I wanted to have someone just give me the utmost basic without explanation I would just look at my email from SE. Also if you only have so little to add maybe you didn't read anything that has been typed out so far. If you choose to see things in only black and white of rule broken and not broken that's up to you. But adding that and nothing else isn't constructive.Quote:
Originally Posted by Cakekizyy
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08-31-2016, 11:08 PMAtoli
While I can understand that it would be nice to be able to find out what you got banned for (if only to avoid said behaviour in the future!),
I don't really see any difference between SE's response and the one you posted as a "better" example. In the end, both just say "You showed bad behaviour and someone reported you for it".
I also think it's worrying that both your posts express the intent to not change your behaviour at all ._.
This is everyone's game and everyone has the right to play the way they want to. You can try to kick them and if the party agrees with you, that's fine.
If they don't, you are free to leave. Personally, I am also of the mindset of trying to no inconvenience the other players, but I do not enforce that view on everyone else ;)
So no, you have no "right" to throw around insults just because you think someone isn't contributing enough. -
09-01-2016, 01:33 AMTheLastRavenQuote:
Originally Posted by Atoli
Sure but is it ok for the party members to sit down and straight refuse to cooperate but when I say something I'm in the wrong right? You're asking to be told off and told that you're bringing the party down and just being dead weight if that is exactly what you're acting like. I shouldn't have to act like I'm here to repent just because I disagree and feel the general system for handling these problems is done badly. So far almost all I've seen in these forums is the same bad attitude of in game. It's deal with people acting like idiots because we just wanna get through this. I kick people if they are in the way of the rest of the party almost always it goes through. But if I have to kick a person almost every run because everyone wants to be a defensive entitled player that's on them and unlike the rest of the player base I don't just let it slide. If the DPS is literally doing nothing but auto attacking in a dungeon/raid where their teammates are counting on them am I really the bad guy for telling them to start doing their job? Do I not have the right to ever criticize anyone in this player base ever? At least unlike most people from what I've seen I wait for actual problems before saying things instead of just starting to yell at people.
I could handle myself better sometimes this is true. But as I said how do I know what I did wrong? If this is a game where everyone is to enjoy themselves I at no time want to be carrying people because they refuse to help. I do not want to deal with these parties where I have to almost be ready to kick people because of how they act. On top of that the 4 hour wait period between kicks is ridiculous.
Also the provided example of league is better because it may be similar. However due to being provided immediately after the instance where the offence happened you know what just took place and what was wrong. In this you receive a letter for a report that took place who knows how long ago was it for. Was it this morning? 3 days ago? 2 weeks? we don't know. -
09-01-2016, 06:31 AMNyghtmarerobuRefusing to cooperate is one thing, but what about small things like, healers not dps'ing, DPS, not using AoE or cooldowns, or tanks slow pulling. Does that all fall in the same category to you?Quote:
Originally Posted by TheLastRaven
I wouldn't say everyone has the same bad attitude. You made your case about how you got banned, and you didn't like it. The GM's did their job, and you're here upset because you didn't get any concrete evidence. You think the GM's just ban people because its convenient?Quote:
Originally Posted by TheLastRaven
Being Kicked unfairly is a reportable offence. If you kick anywhere near as many people as you say you do, you could easily have been banned for this as a form of harrassment.Quote:
Originally Posted by TheLastRaven
No one said you can't, I do all the time, but I also realize that behind those characters in the game are actual people, and that they are allowed to enjoy this game too. Much like in my first statement, people play at different speeds, and its pretty unfair to kick anyone for not conforming to your way just because.Quote:
Originally Posted by TheLastRaven
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09-02-2016, 07:06 PMWhiteprincess
They probably didn't say why because they assumed ppl are smart enough to know what they did be be banned or suspended.
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09-03-2016, 01:30 AMWeekendSoja
This is rough, sorry to hear that this happened to you.
Just for FYI, this games user agreement is not the only thing you agree to when playing this game, you also agree to abide by SE's parent companies SEA privacy policy and terms of service. In this regard, the things you are requesting are disclosed in SEA's terms of service agreement.
"By using any service offered by Square Enix you agree to this terms of service."
"No player has ownership to any game content." (Section 1,4, and 5 have full details) this section stipulates that SE can delete, suspend, or terminate your service with or without notice.
"The player and SE do not have a confidential relationship" (section 5.A(ii)) this just means they will not share potential information that will go against their privacy policies (evidence of investigation)
Lastly, if you wanted to, by agreeing to play this game, the moment you click "I agree to the ToS" you waive your right to jury trial (section 12)