NEED OFFICIAL RESPONSE - LAG/CONNECTION PROBLEMS

SEE TITLE. PLEASE RESPOND.

Hate these stupid servers!
FIX YOUR SERVERS SE!!! OR MAKE NEW ONES THAT ARE BETTER!!
Stupid lag is annoying and it's always the same thing before patches or all the time!
Fix your servers SE and stop lagging us and disconnecting us!
If you do not I request payment back from months and months of playing this game with lag and or connection problems.
I hope your server rooms catch on fire so you HAVE to replace them with newer better ones.

I cant even connect to the forums or lodestone.
Thanks SE.

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Originally Posted by Xaimera

If you do not I request payment back from months and months of playing this game with lag and or connection problems.

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https://memecrunch.com/meme/28J85/go...that/image.jpg

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Originally Posted by Lexia

https://memecrunch.com/meme/28J85/go...that/image.jpg

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If only...... :'(

Why do all the people having issues with lag blame SE. It's not their problem, if it was every player would be suffering lag. I never have any lag issues whatsoever, I'm based in the UK and play on a NA server. The quality of the data passed between SE servers and yourselves is the responsibility of your ISP. Your ISP will tell you its SE's problem because they are not going to admit they have a crappy service. If Amazon sent you out a parcel and it took 15 days to arrive who would you blame, it wouldn't be Amazon, it would be the delivery service.

I think this problem happen with latinoamerican people or near... because all my static have the same problem AND! dont live in the same country, what can you say about that xD? before 1 of july all good, perfect!, after... chaos everywhere, teleports, freeze, disconnected, and other shits, without wtfast and using wtfast is the same problem D:, if a lot of ppl say the same issues, is for a reason... just see this post http://forum.square-enix.com/ffxiv/t...stomer-support.

So why isn't everybody experiencing lag, go and educate yourself as to how data travels between connections and what causes lag.

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Originally Posted by Janyxea

SEE TITLE. PLEASE RESPOND.

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Sorry, but these forums are mainly for players to talk to other players. Occasionally a community rep replies, but this is very infrequent. This isn't the place to go for official tech support.

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Originally Posted by Maxipep

Why do all the people having issues with lag blame SE. It's not their problem, if it was every player would be suffering lag. I never have any lag issues whatsoever, I'm based in the UK and play on a NA server.

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This, exactly. I'm also in the UK and play on a (different) NA server and I'm not affected either. I have friends in the UK that do have issues from time to time though and they're all with the same ISP so we know it's a routing problem with some ISPs.

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Originally Posted by ReptaarRawr

I think this problem happen with latinoamerican people or near... because all my static have the same problem AND! dont live in the same country, what can you say about that xD?

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It means your route to the game servers (Canada) are going through some places that are losing or slowing down your packets and at a guess you're going via Level 3 Communications which seems to be where most of these problems occur. From what I've read on the forums Comcast seem to (nearly?) always send their customers via L3 to get to Square Enix, but other ISPs will use them as well, just Comcast comes up a lot.

You would need to do a traceroute to check and even if it's not L3 it's worth doing when you are having problems as it will show you where the problems are actually happening (so you can know who to direct your annoyance at). You can then give this information to your ISP so they can route your around the bad places. They probably won't, but they're the only ones can directly change your route.

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Originally Posted by ReptaarRawr

without wtfast and using wtfast is the same problem

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Most of the people in that thread you linked seem to suggest things were better with WTFast, further confirming it's a network issue. WTFast (and other tunneling software) essentially work by trying to route your connection around bad networks that drop/slow your packets. This is something your ISP can (and should) do, although from what I understand getting an ISP to actually do that is unfortunately pretty hard and in some cases using another ISP might not be an option.

But just to clarify, Square Enix have no control over your Internet connection or how you connect to their servers. They can only control their servers and local network, they can't influence or fix if you go through bad connections to get them to.

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Originally Posted by Maxipep

Why do all the people having issues with lag blame SE. It's not their problem, if it was every player would be suffering lag. I never have any lag issues whatsoever, I'm based in the UK and play on a NA server. The quality of the data passed between SE servers and yourselves is the responsibility of your ISP. Your ISP will tell you its SE's problem because they are not going to admit they have a crappy service. If Amazon sent you out a parcel and it took 15 days to arrive who would you blame, it wouldn't be Amazon, it would be the delivery service.

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Well w/e it is I hope it will go away. I don't know but I'm sure it's not my ISP because I bought a new router not too long ago.
And my signal is only messed up when it needs to travel to Japan's SE servers it seems.
Also I live in Canada so my internet isn't bad lol.
In fact this company that I have internet coverage is by far the best I've seen in this region, waaaay better than the other 2 companies lol.
I tried resetting my router over and over this morning but the ISP I guess still is messing up trying to travel to Japan. :(

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Originally Posted by Xaimera

I don't know but I'm sure it's not my ISP because I bought a new router not too long ago.

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Your router is only responsible for your initial connection to your Internet provider (wherever they are based). So whenever you do something on the Internet your router sends the traffic to your Internet provider and they then point it on to the destination, but essentially your router is only responsible for that initial bit of your connection, it literally routed the traffic (to the ISP).

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Originally Posted by Xaimera

And my signal is only messed up when it needs to travel to Japan's SE servers it seems. Also I live in Canada so my internet isn't bad lol.

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Your Internet connection is only as good as all the hops it has to pass through to get to the destination server. So even if you have a super fast connection that is stable/reliable most of the time, if to get to the destination server your traffic is trying to go through networks that lose/delay them then that in turn has a knock-on effect for you, either slowing it down, or making it unreliable or both.

If you're going from Canada to Japan it might actually be sending you round the long way (via Europe!) although you'd hope not, it's entirely possible that the connection going round that way is more reliable so the ISP routes you that way instead of the shorter direction (via Alaska and Russia?). You'd have to run a traceroute when you're having problems to see which way for sure.

Ya I know it's going the long way because I checked a while ago which servers it passes through.
The only issue is the servers I pass through are SE servers also lol.
They are all from their company so it's still their servers messing it up.

I understand what you're saying, but it seems unlikely you would be going through Square Enix except for the last few servers, simply because they don't do networking... If you just meant because it has SE in the addresses, possibly the naming convention that node is using means it stands for South East or something like that, but unless the actual domain (the bit before the last dot) is Square Enix or one of their companies, it's nothing to do with them.

Well for sure it is the servers because they went down for emergency maint because they were screwed up lol.

The reply I got from SE is a bit ridiculous...

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Dear Customer,

Regarding your request for technical support. Please find your answer below.

If you are disconnected during play or logged out due to an unstable connection, there is a possibility of a transmission issue.

Please try these steps to see if they resolve the issue.

1)Restart communication equipment
Turn off the power of your communication equipment for 30 minutes to an hour.
Unnecessary data accumulated on the equipment will be initialized, possibly allowing for smoother transmission.

2)Update firmware of communication equipment
Update your "firmware," the program running your communication equipment.
If firmware is outdated, your communication equipment may not function properly, so please update your firmware before trying the version update again.
*Consult with the help manual when updating firmware. Also, even if your firmware is up to date, rewriting it may improve the situation.

3)Check settings for security programs and firewalls
There is a possibility that security programs and firewalls are interfering with files related to the game. Please remove these functions for files related to "FFXIV: ARR"

4)Check security services of your internet provider
Depending on your internet provider or service plan, there may be security services included.
Please confirm that these security services permit online gaming.

5)Because other applications may interfere with your installation, close any running apps
?The following steps can be followed in msconfig to stop all apps

1. If using Windows7, enter this character string in the search field near the bottom of the start menu
?"msconfig"

2. "System Configuration" will be activated.
?Select the "General" tab and under the "Startup Selection" category, select "Select startup options"

3. Remove the check from the "Load startup categories" box and press the "Apply" button

4. Upon clicking the "OK" button you will be prompted to restart your computer.
?Windows will be started with the minimum amount of applications running, so please try your download
*Please follow the above instructions at your own risk. Settings will have to be set back to normal after the download.

6)Remove routers
In order to diagnose the issue, remove routers and hubs temporarily.
*This may change your connection to a broadband connection. Please consult with your provider for connection settings.

7)Check router settings
Check the settings of security functions (such as SPI) for your router.
Also, use a port that can be used for the game.

*For details, please consult with the manufacturer of your router.

Thank you for contacting the SQUARE ENIX Support Center.

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i'm tired to listening "Is for your internet, not fault of SE", if problem is my connection, why.... WHY a lot of ppl have the same problem? different county, different internet, and still have the same problems, and repeat... This problem began on July 1 after maintenance. and... about wtfast... yes, is better with wtfast... but does not fix forever. every 20 min have freeze and posibbly disconnected, and repeat... a lot of ppl of my static, FC, Linkshell and Duty finder, say the same, but read, Not all ppl, but if a considerable number.

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Originally Posted by ReptaarRawr

if problem is my connection, why.... WHY a lot of ppl have the same problem? different county, different internet, and still have the same problems

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It doesn't matter where you live, or what Internet provider you use, what matters is how you get to Square Enix's servers. If you think of it like a big road map, as we've seen from multiple traceroutes, the road with Level 3 Communications is sometimes "blocked" (peak times especially) and traffic going through there at those times slows down drastically (so in turn you get latency issues/delays/rubber banding and even disconnects if the packet loss is big enough). But if you go via another route, you don't have problems.

Your ISP is responsible for the route you take to get to your destination and it's their choice to send you via the blocked road. I don't know why they choose that route for you (cheaper for them?) and I don't know why Level 3 don't fix their problems (they'd rather not/cheaper for them not to?), but that's just why it happens.

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Originally Posted by ReptaarRawr

yes, is better with wtfast... but does not fix forever.

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WTFast (and other VPN software) try to work by changing the road you are on. Usually this works as you've seen and you avoid the blocked roads, but it can't always work depending on where you're trying to go and where you're starting from.

Square Enix have no control over your ISP (or the route they give you) or over Level 3 communications (not their company/nothing to do with them).

They can move their servers to a better location. This is the only game I have played with such an ongoing problem for this long of a period.

Hopefully if/when they merge data centers to be grouped by region, they also move them out of Montreal.

Why would they move servers for what is probably less than 0.00001% of the people who are having lag issues.

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Originally Posted by Cleanse

The reply I got from SE is a bit ridiculous...

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Thinking that's ridiculous is ridiculous. That's exactly what you should do.

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Originally Posted by Cleanse

better location out of Montreal.

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So basically, somewhere where you would not have issues anymore but probably other people would? Maybe you have a list of places you want them to relocate to? No matter how you look at it, it's a bit self-centered.

I like how many people continue to blame level 3 for the issues when it's well documented that the isp's like Comcast are the ones causing congestion because of under utilization of ports at inter-connects

Everyone is always so quick to blame the game host, which often stems from people being ignorant on how networks and network traffic operates.

Ironically 95% of connection and latency issues are client-side, not server-side. Questions you should ask yourself. When is the last time I rebooted my modem/router? When is the last time I rebooted my system? Is my inbound connection coming from my ISP faulty or having issues? How far away is the server I am connected to? 95% of the time, your issues reside in one or more of those listed. If no one else in your region is experiencing the same issues, then it is NOT Server-side.

I would also like to report the latency issue as well.

To confirm, I ran a continuous ping against Google and the FFXIV server I was connected to, doing 64 byte packets.

Over the course of 1 hour, I averaged a ping of 20ms to google, 56ms to the FFXIV server. I lost 0% of my packets to google, and lost 5% of my packets to the FFXIV server. I noticed that every lag spike coincided with a lost packet to the server.

The lag was sporatic, so I was not able to do a tracert during a packet loss, but there is definitely something happening along the way.

Another interesting note: my wife also plays. We are obviously on the same connection, and she did NOT experience the lag at all. Same server, same instance... how gnarly is that? I'm literally lagging out mid dungeon (where I am able to cast spells and run around but no one else is moving, no NPCS are moving, and no one's health is going up at all) while she is playing like normal.

I have had several other people on my server report similarly.

Thanks!