"FFXIV has stopped working" since windows 10 upgrade

I never ever had this issue before, playing since 2.1.

I don't know if it's the 3.3 patch or the windows 10 update (both installed on the same day). It happens 100 % random. No warning what so ever, could be in open world, dungeon, raid, loading screen, ... 100 % random.

Anyone knows a fix?

I also am running into this issue. Just upgraded to windows 10 and every single time I click the play button from the launcher (Both DX11 and DX9 versions) I get a "Final Fantasy XIV has stopped working" error.

Not exactly sure what to do as I've checked to make sure my driver is up-to-date and even did a restart / reinstall driver to make sure.

If you are using windows 10 Pro you should look into turning on "Deferred updates." Windows 10 forces you to get the latest updates and more than once they have had issues related to them. Deferred updates allows you to wait until an update has been unleashed on the public and any glaring mistakes are found and fixed.

Same issue here. Since update game crashes as soon as i hit play. SE please advise.

This is kinda scary. My free upgrade to Windows 10 (which I've been holding off on) expires at the end of July. But, why would I even think of upgrading if you can't play FFXIV on Windows 10.

What's even worse is, why after all this time, has SE still not made FFXIV compatible with Windows 10?

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Originally Posted by NorthernLadMSP

This is kinda scary. My free upgrade to Windows 10 (which I've been holding off on) expires at the end of July. But, why would I even think of upgrading if you can't play FFXIV on Windows 10.

What's even worse is, why after all this time, has SE still not made FFXIV compatible with Windows 10?

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We aren't sure it's because of the Win10 or simply Patch 3.3.

Would be nice if people that say "I have the error too" could also mention which OS they are using. :3

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Originally Posted by Pyroclastic

We aren't sure it's because of the Win10 or simply Patch 3.3.

Would be nice if people that say "I have the error too" could also mention which OS they are using. :3

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I had this same problem happen on windows 7 so i don't think its isolated to windows 10

I updated to windows 10 in an attempt to fix it but it hasn't changed a thing to these seemingly random crashes

Is there any information on my end i can provide that would help this?

in my case it's only since the latest patch 3.3 I've ever had errors.
Ive been using windows 10 Pro since the first day it was available and have never experienced any faults or issues with the game until the 3.3 patch.

the game does work for me in dx9 though but in dx11 it randomly stops working, crashes, even had the blue screen of death twice, though in windows 10 it has a big sad face on it instead of lots of random code.

few friends have the same issues and again it's only since 3.3 landed that they started occurring and for the most part only occurs in dx11

I did have to close and reopen the launcher after changing it to dx9. but for my friends and I running dx9 works and is problem free. so i'd say its a dx11 problem

As an update to my issue -- I did have to uninstall and reinstall FFXIV, but it did work fine after that -- I haven't had any glitches in my normal play. So, I'm going to assume my instance was an issue of something weird with the upgrade process and not the FFXIV client itself.

For reference, here's the basic machine stats:

Windows 7 >> Windows 10
GTX 970: 368.69

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Originally Posted by AltaniaReis

As an update to my issue -- I did have to uninstall and reinstall FFXIV, but it did work fine after that -- I haven't had any glitches in my normal play. So, I'm going to assume my instance was an issue of something weird with the upgrade process and not the FFXIV client itself.

For reference, here's the basic machine stats:

Windows 7 >> Windows 10
GTX 970: 368.69

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Interesting :o Is there a way to save all your settings like HUD layout and keybinds?

This has become an ongoing issue for me. I have Windows 10, but it's been perfectly stable until patch 3.3. In the last few weeks, I've crashed every other day at the bare minimum despite just yesterday updating my Nvidia drivers.

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Originally Posted by Pyroclastic

Interesting :o Is there a way to save all your settings like HUD layout and keybinds?

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In your users folder you'll find a folder called my games. In there is a final fantasy 14 folder which has all your settings gearsets hotbars macros and screenshots

Just copy the entire directory ando back it up somewhere.

going to try a clean install of the game and see if that works . some people seem to have had luck with it. and can't find a check files option in the client anywhere

mine has been randomly crashing since 3.3, with the "Stopped working" message. i've checked my drivers and what not, but i can't really say that it was that. i mean i did have the game on win 8 around christmas, but it wasn't randomly crashing, but this was pre 3.3 patch, so...*shrug*

I reinstalled the whole game yesterday and I'm still getting this very same error message. It's happened twice now just this morning.

I'm using Windows 7, but I've noticed this crash error happen twice just now in Revenant's Toll while selling junk to a vendor. In fact, when I entered the town after doing leves, the sound of footsteps began stuttering and I noticed sudden framerate drops whenever other players walked into view. This happens a lot whenever I go to certain hub areas like Revenant's Toll, Gold Saucer, or especially Idyllshire, though rarely causes the "FFXIV has stopped working" hang (mainly because I often log out and log in when it occurs).

I think I found a way to fix this. Windows 10 runs Directx 12. Since FFXIV is preset to Directx 11, it doesn't like 12. When you first open the program. Hit the config gears before you enter your login and password. There is a button that allows you to turn Directx11 support on or off. Mine was on. Once I turned it off and tried to log back in, the error went away and I was back in the game. If this works for you, send me a tell on the Balmung Server (Mau Wie).

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Originally Posted by Imminent1

I think I found a way to fix this. Windows 10 runs Directx 12. Since FFXIV is preset to Directx 11, it doesn't like 12. When you first open the program. Hit the config gears before you enter your login and password. There is a button that allows you to turn Directx11 support on or off. Mine was on. Once I turned it off and tried to log back in, the error went away and I was back in the game. If this works for you, send me a tell on the Balmung Server (Mau Wie).

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This is just wrong and not helpful. If you turn DX11 off, the game is using DX9, all DX versions are compatible with Win10. Ofc it may be the solution for your problem, but its not a real solution to turn something off, that is intended to work fine.

My first crash seems to be on 10.07.16, so i assume the it may be this one:
https://support.microsoft.com/de-de/kb/3170411

And this is as part of the Insider Preview, how about the others in here? Are they Insider ?

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Originally Posted by Bourne_Endeavor

I reinstalled the whole game yesterday and I'm still getting this very same error message. It's happened twice now just this morning.

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Did a complete reinstall myself a few days ago. Thought it was fixed but had the error 5 times in the last 2 days.

Looks like I'm stuck using direct x 9 till the devs look into this and fix it. It seems to be a fairly widespread issue

Small necrobump but think I've fixed this. at least in my case.

what I've done is turn off NVidia shadowplay (never used it anyway) and went into the NVidia control panel and disabled vsync entirely. (a tip I found on a Microsoft community related to games in general)

since doing these things I've been running almost 2 weeks without a single crash. so if still having issues it might be worth a try

I have the same problem. I have performed a clean installation of Windows 10 , but the game does not work, when I give a start closes. If I worked before . I have everything updated . Any solution? These are the specifications of my computer :

Windows 10 Pro 64 bits (6.2, compilación 9200) (14393.rs1_release.160715-1616)
AMD FX(tm)-8320 Eight-Core Processor (8 CPUs), ~3.5GHz
AMD Radeon R9 280 3GB
8GB Memory RAM