Error 9002 and constant connectivity issues with NA Data Centre

For the past 4 days have been experiencing poor connectivity with the NA data servers making playing unplayable disconnects every 2minutes in raid/dungeon and while out crafting in the world and latency showing as more than 2K and error 90002's. Now while I may suspect it could be a issue from my ISP's end due to extremely poor weather from flooding over weekend I am able to watch Netflix and the like without issues it seems to connecting to NA data servers that is causing grief.

Name of ISP : Optus Australia
Ref number from ISP - TBA on hold with my ISP for past 20minutes
State/Country : NSW/ Australia
Date/time when issue started : 3/6/2016 2100hrs AEST - 1100hrs GMT
Frequency: Constantly for past 4days upon login
Content played during the issues: Raids/Roulettes open world combat and crafting
Aether Data centre/ Server Faerie

Ping and tracert attached

Microsoft Windows [Version 10.0.10586]
(c) 2015 Microsoft Corporation. All rights reserved.

C:\***\****>ping 199.91.189.30

Pinging 199.91.189.30 with 32 bytes of data:
Reply from 199.91.189.30: bytes=32 time=665ms TTL=48
Reply from 199.91.189.30: bytes=32 time=279ms TTL=48
Reply from 199.91.189.30: bytes=32 time=283ms TTL=48
Reply from 199.91.189.30: bytes=32 time=285ms TTL=48

Ping statistics for 199.91.189.30:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 279ms, Maximum = 665ms, Average = 378ms

C:\***\*****>tracert 199.91.189.30

Tracing route to 199.91.189.30 over a maximum of 30 hops

1 <1 ms <1 ms <1 ms www.routerlogin.com [192.168.0.1]
2 16 ms 16 ms 16 ms bla2.bng.optusnet.com.au [198.142.65.146]
3 * * * Request timed out.
4 16 ms 15 ms 59 ms 198.142.250.169
5 16 ms 15 ms 15 ms 198.142.139.112
6 15 ms 16 ms 15 ms 198.142.139.128
7 168 ms 180 ms 212 ms 203.208.174.149
8 201 ms 191 ms 220 ms 203.208.149.250
9 177 ms 199 ms 208 ms 203.208.149.254
10 217 ms 215 ms 217 ms 203.208.183.38
11 298 ms 308 ms 287 ms if-ae-8-2.tcore2.DT8-Dallas.as6453.net [66.110.57.81]
12 404 ms 292 ms 291 ms if-ae-2-2.tcore1.DT8-Dallas.as6453.net [66.110.56.5]
13 291 ms 290 ms 292 ms if-ae-23-2.tcore2.CT8-Chicago.as6453.net [64.86.79.120]
14 291 ms 292 ms 292 ms if-ae-3-2.tcore1.W6C-Montreal.as6453.net [66.198.96.45]
15 293 ms 294 ms 298 ms 66.198.96.50
16 288 ms 281 ms 282 ms 192.34.76.2
17 269 ms 268 ms 276 ms 199.91.189.234
18 * 285 ms 282 ms 199.91.189.30

Trace complete.

I'm usually averaging a ping of a constant 150ms to 250 ms usually when the connection is fine.

Been getting the same. So much freaking lag lately. And so many 90ks. This lag needs to be fixed. ; ;

Leviathan server. Primal data center. NA.

I have also been getting this problem. Can't stay connected for even 30secs. I am Central Queensland, Australia.

Coeurl server, Aether data center, NA

I am with EscapeNet. Not sure if they use optus or telstra. Course its my friends account and he hasn't been playing for a while.

The same has been happening to me for the last three days (working fine before that). Also in NSW, Australia with Optus. I thought it might be the weather as well, but my ping is fine and I've not had issues playing Overwatch or streaming, etc.

Sometimes I can sit in the goblet and craft fine, or practice on striking dummies fine and it only lags for around five seconds every 5-10mins or so. But other times I get a 90002 error within a few minutes. I always have an issue with dungeons/instances though.

Since 4th of June I've been disconnected 100% from every instance within a few minutes of getting in (sometimes instantly). The odd thing is when I ping, it shows a stable 235~275 (which is usual) even while I'm in the middle of being disconnected and frozen in game (not so usual). There might be one or two packets lost out of fifty, but with how I'm disconnecting it really should be higher than that?

Aether data centre, Balmung.

Hey guys,
Qld Townsville here with Optus also. I've spent all day working this out and arguing with Optus. What I can tell you is that the issue isn't with SE, it's entirely with Optus. I used a program called pingplotter to watch the connection from australia to NA FF14 servers. The issue is this, turns out, Optus uses their own interconnect to North America via Singapore. The packet loss fluctuates between 0% and 20% (from what I've seen) from 203.208.183.38 (owned by singtel) to 66.110.57.81 (and consquently subsequent hops that follow after until the destination). Now here's the problem for all of us Optus customers. This is part of Optus's infrastructure, for some reason they think it's a great idea to route our data through singapore first then to america instead of routing it from sydney to america. They claim there is nothing they can do about it but also don't believe it warrants having the contract cancelled. TIO has stated that there is a possibility they are right based on the grounds that it's an infrastructure problem in singapore. I've submitted my complaint and they have 10 days to respond, so I'll keep things posted if anything changes. But yeah...

TLDR: Optus's shitty infrastructure is the blame, not SE

I don't know about that, i'm in the US on an NA server and i was getting massive lag spikes for no apparent reason. Two days ago, i couldn't go 3-4 steps in game without disconnecting. i checked my ping and everything, not that i saved it, stupid me, but the last few days have been very laggy. a bunch of us were in Limsa and all of a sudden Red Pokeballs of disconnect everywhere for all but like 3-4 people.

I could guess some of your issues may be related to Optus, but...i honestly am not sure if that's fully the reason. many people in the South East part of the US have been having this problem.

I'm with Optus as well here in Melbourne and I've been getting the same errors. Can confirm that the problems started around the same time as OP's. I'd log in and everything would be fine for 30 seconds, then everything freezes and 90002 happens. Really hope this problem is fixed sometime soon ;;
Behemoth - Primal Data Centre

NSW, also with Optus and having the same problems, on Coeurl/Aether. The game is pretty much unplayable as it is. Different error code as of today though; now I'm getting 90006's.
Really hope this gets fixed soon! Was looking forward to playing the new patch.

Country: Singapore
Internet service provider: myrepublic
Server: primal/Excalibur
Problem: while I was able to download 3.3 with no issue, I keep getting disconnected after about 30 seconds with massive latency as well. 90006 error keeps appearing at the point of disconnect. Please help! Really want to play 3.3. Thanks

I'm having this issue very recently, I asked my friends (who lived in the US) and they never encountered any issues. I've received major lag spikes during combat and soon booted either 90002 or 90006 issue, it's getting to the point of being extremely frustrating not enjoying Patch 3.3's content. I have tried changed my DNS, my router and reset my PS4 connection and it had no effect. I would appreciate an update from anyone who plays this same in my country (Australia).

Malboro Server, NA Aether Data Centre, I live in Perth, Australia and also with Optus.

Brisbane, Queensland
Optus

Behemoth, Balmung, Cactaur

I have had issues for the last week so severe that as I sit here tonight after downloading the patch, I can not even stay connected long enough for my bars to populate, let alone move. I did put a ticket in with Support earlier this week, and that was by sheer luck, as it would disconnect me before I could write out more than the bare minimum.

I have had rubber banding so badly in dungeons, it threw me out several times during them and I was lucky to complete, until yesterday when nothing could be done at all. People in the dungeons were reporting the same issues, lag spikes, and they were in different countries... notably, US and Australia.

This issue happens often before a patch for me, though never this bad, so I thought it would clear after the 3.3 patch. This time, it has become completely unplayable after the patch.

Yesterday, I was receiving the versioning errors in the 20000's, also 90002 and 90006 errors, and for the first time ever an authentication error, being thrown to lobby and often desktop. I use the token. Today, the errors have changed to consistent 90006 errors.

I have tried all the suggested things from the forums, save re installing. I did play Guild Wars 2 last evening with no problems at all, and I play a North American Server there.

Thank you for any light you can shed on this problem. There is naught I can do at this point but wait and hope.

Apparently mine started disconnecting in dungeons and only dungeons. Then it started affecting the main world now it disconnects upon log on. Get to shoot some rats that don't fight back.
I just get 90006 all the time, is that the same as 90002?

I've noticed I also get similar packet loss issues with Umontreal.ca (funnily enough, same city as my server). If it's not optus, then my guess is that would have to be where it routes to is the issue (still an issue with optus imo). Friend of mine in brissy and another in Townsville is with Internode and both have zero problems with the same server I'm connected to (jenova).

Oh and since patch 3.3 I now get error code 90006 and can't play longer than 5-10mins before getting d/c'd.

I think it's definitely an Optus issue because you don't see any other people getting these issues. I spoke to Optus and the only advice they gave me was "to contact the server hosts", despite everyone else being able to play the game. I just wanna play 3.3 :(

Armidale, NSW, Optus NBN

Same problem, started about Fri 3rd of June and has progressively gotten worse. I can usually connect fine, and depending on the population in the area it runs OK for a few seconds to a few minutes, but then nothing and 90k :(

I'm definitely thinking it is an Optus problem as I get the same issue tethering my mobile, which is also on Optus, but an old Telstra dongle works just fine. Also, for some reason the PS4 seems to work a bit better than my PC, and I haven't had an issues with other games (or websites, or streaming)... but they may be hosted more locally.

I was talking to one of the tech support today, but she doesn't have any idea what I was talking about and suggests me to talk to SE Support. They keep claiming their internet is "Fine" and I mentioned people who plays this game under the same ISP were having the same issue, again, unhelpful response. Better try my luck contacting through other ways.

I never had any issue with this game until recently, but since not a lot of other players are affected (at least of some aussies with different ISP), I'm definitely think there's some problem from Optus' side.

Chiming in to confirm another Optus AU (Victoria) customer having the same problem. I really hope this gets resolved somehow : (

Also Optus Australia (NSW), having the same problem constant lag spikes and dc :\

I'm having the same issue as well. I would keep getting 200002 Lobby server errors. If I do get in the game, I would disconnect 5 minutes after. The only way to circumvent the issue for me is to use tunnelling services such as Pingzapper. Here's my info:

Country: Singapore
ISP: Singtel
Server: Balmung.

However, when I connect to other data centers (EU and JP ones) and login to their servers, I do not experience any connectivity issues at all.

For the past few weeks I've been getting 90002 where since 2.0 started I never seemed to get them. And since yesterdays patch they've now turned into 90006 and they are more frequent than the 90002 I was getting prior to the 3.3 patch.

Country: USA - State: Virginia
ISP: Lumos Networks
Server: Brynhildr

Victoria, Australia
Optus
Disconnection 90006
NA Servers

Started a couple of days before the update, and haven't been able to stay in the game for longer than 5 minutes at a time. Worst was lasting 7 seconds. Issues started off as just kicking me from the game when I attempted to battle, but now it's for anything and everything, even if I stand there and do nothing at all.

Quick update: I do seem to be able to get a stable connection using BattlePing connected via the 'Sydney 1' server (played smoothly for 20 minutes, haven't tried any of the other servers yet).

While not really a solution, and it probably only works on PC, at least it's something until Optus pull their thumb out.

I think ive been disconnected maybe 6 times today. twice during cutscenes. i go ask around and im the only with this issue in my free company. never had a connection issue till maybe a couple days before 3.3 and now.

On Midgarsormr.

UPDATE: I've linked this post to Optus' twitter, hopefully they have a better scope of what was happening.

Well I'm getting constant 90006 and 90002's and I'm in California haha ^^

Quick update of sorts... Had a chat with Optus tech support and this was the result:

(Optus tec):Our lead technicians had checked the routing of the NA server and it looks like it's connecting to a CA server and causing drop outs
(Optus tec):It's actually something that we are unable to control on our end
(Optus tec):You may need to contact the host to check it on their end as well
You:Oh dang, okay. would you be able to perhaps tell me why this issue seems to only be affefcting Optus users if that's the case then? :/
(Optus tec):I've actually requested for our lead technicians to look into this further since you did advise that only Optus customers are affected
(Optus tec):Although it's something that we are unable to control
(Optus tec):We'll check if there are anything that we can do on our network then for you

...so fingers crossed :/
Also sent a tweet to Optus, but it seems as if they're not replying to me, lol.
Edit: also opened a SE ticket. lets hope this gets resolved soon! If you guys could maybe help speed up the process by sending in some too... LOL

Quote:

---

Originally Posted by Melona

Quick update of sorts... Had a chat with Optus tech support and this was the result:

(Optus tec):Our lead technicians had checked the routing of the NA server and it looks like it's connecting to a CA server and causing drop outs
(Optus tec):It's actually something that we are unable to control on our end
(Optus tec):You may need to contact the host to check it on their end as well
You:Oh dang, okay. would you be able to perhaps tell me why this issue seems to only be affefcting Optus users if that's the case then? :/
(Optus tec):I've actually requested for our lead technicians to look into this further since you did advise that only Optus customers are affected
(Optus tec):Although it's something that we are unable to control
(Optus tec):We'll check if there are anything that we can do on our network then for you

...so fingers crossed :/
Also sent a tweet to Optus, but it seems as if they're not replying to me, lol.
Edit: also opened a SE ticket. lets hope this gets resolved soon! If you guys could maybe help speed up the process by sending in some too... LOL

---

Thanks for the your trouble, I've happened to take a ticket too, but they have another maintenance tonight so hopefully this might "accidentally" fix our connection in some ways.

UPDATE: Ever since the new update drops in, I can play this game smoothly again. Hope everyone at least people who have the same ISP as me have been resolved too. Have fun, guys! :)

I can confirm that it's fixed (at least for me as well). Thanks SE and have fun continuing the journey guys! :D

Fixed for me also, as of this morning yay

All good for me on my end as well!
Thanks guys :)

it was fixed..now its back to disconnecting me twice in a minute. :/

I read the news saying this was fixed, but I've been disconnected three times this morning. Once in a dungeon and also in a PvP instance. It's only in instances. Otherwise, I'm completely fine. Sometimes it d/c's me after five minutes, other times it's after ten or fifteen. My internet, otherwise, is completely fine.

I'm not getting 90ked, but i'm getting frequent lag spiking that it affects skills and actions. Teleporting is delayed, speaking to npcs as well.
I mean not getting 90k anymore for days is a step in the right direction, but I still can't actually play. Can't craft, can't do dungeons, can't raid.

Ive been experiencing this since the most recent Maintenance.

I'm currently having issues myself. Getting booted from the game with 90006 error codes, and the game just being slower than usual when attempting to/logging back on. Have also gotten 1014/2002 errors when trying to log into the data center. This started yesterday so I'm not sure if it has to do with the recent string of issues NA players are having but I'm assuming so.

SE please fix. Game is absolutely unplayable right now because of this.

Quote:

---

Originally Posted by Meatbun13

Victoria, Australia
Optus
Disconnection 90006
NA Servers

Started a couple of days before the update, and haven't been able to stay in the game for longer than 5 minutes at a time. Worst was lasting 7 seconds. Issues started off as just kicking me from the game when I attempted to battle, but now it's for anything and everything, even if I stand there and do nothing at all.

---

I fear that being Aussie, we aren't going to get much attention down here. I'm also getting intermittent lag issues, severe enough to make dodging AoE's a waste of time because by the time I dodge, I'm already dead as the server doesn't pick up I'm clear of the attack. Also getting kicked with error code 90006, followed by Lobby Server Error 2002.

No lag in game necessarily, but I did experience a disconnect that has left me at a permanent Lobby Error 2002 when attempting to reconnect to North American data centers. This is my day off and chance to get things done on XIV, but I'm locked out currently with this error. Both Aether and Primal data centers are currently giving me this error.

Really hoping this is fixed shortly so that I can actually make some progress today before maintenance.

http://www.marion.lib.in.us/wp-conte...ens-1824f9.jpg

Once upon a time, what if it was in fact the router. What would it take for you to test it?

I have this 90002 error problem as well, I'm not sure if this works for the rest of you _(:3 」∠)_ but I tried to login with another net (I used my handphone data for hotspot, somehow it works, maybe VPN works too) and move my character to another place, in this case I always use Gridania, just teleported there. Then login and logout again with home net :)

I had 90002 at Idyllsire and Goblet
hope that helps _(:3 」∠)_