I really love Final Fantasy XIV but sometimes its support team disappoints me so much

Ehy everyone,I've been playing this game since 2013 and I've never had so much fun with a MMORPG.

I love it,I really do thing is sometimes their support is..disappointing?

I renewed my subscription this month and unfortunately I had a problem with my network right after I bought a month: I literally couldn't play the game for 20 days,with the sub running out.

A similar thing happened with WoW some months ago and somehow they managed to give me back the days I missed off my subscription so today I decided to contact them...without results.

They literally replied to me with a politely ''Nop man,I'm outta here,I don't see,I don't hear,I don't speak'' lol.

I get it was my problem but still I find them really cold and distand with their customers.

What do you think?. Anything similar happened to you and want to share?.

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4. BILLING PROCEDURES AND RECURRING TRANSACTIONS

4.1 FINAL FANTASY XIV Subscription Fees. In order to access SQUARE ENIX's servers to play the Game, you must agree to a recurring subscription ("Subscription") with a minimum subscription term of 30 days, and pay a recurring subscription fee ("FFXIV Subscription Fee"). Square Enix may offer different subscription plans in its sole discretion. Further, Square Enix may offer you the chance to purchase additional features for your FFXIV Service Account, which we call "Add-ons" or "Options." Add-ons may be subject to either additional recurring fees or one-time fees. A "Recurring Fee" is a fee that will be charged on a recurring basis until you terminate your subscription. A "One-Time Fee" is fee that is only charged once. All fee rates will be posted at http://sqex.to/ffxiv.na.fees and any changes to Recurring Fee rates will be posted with 30 days' advance notice and notice will be provided to the Game community. Square Enix may change fee rates at any time in its sole discretion, and will use reasonable efforts to notify you at least 30 days in advance of any changes to any Recurring Fees. All FFXIV Subscription Fees are billed in advance. All FFXIV Subscription Fees are non-refundable

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You are blaming the Support Team yet you accepted the User Agreement.

Remember, probably whoever you spoke to didn't even have the power to change the policy. Don't get mad at them.

Fine example of people getting upset at the person working customer support when they're the bottom of the totem pole when it comes to ruling.

Is this really a thing to get disappointed?
I mean your clearly knew the fault was on your side.

It's like customers I deal with at work, they mess up the equipment then want to complain and get a credit for the time its been off. While it may not be your fault that you lost internet, you still signed up for it. Granted I admit I had something similar happen in a way with FF11, I thought I had cancelled my account but didn't. Ended up paying for about 4 months more after I initial stopped, never played but was my fault, but I think anyone who played knows how big a pain to sign up and/or cancel was.

All though I do have a lot of fun with XIV I had way more fun and actually felt a connection to people on my friend list in XI then I have had on XIV.

So you are disappointed with the FF XIV team because they won't give you a refund because you had network problems? Just how is that their fault? Why would you expect them to issue a refund for something that is not their problem?

You should take it up with your network provider, they are the ones at fault.

While you aren't entitled to anything, S-E isn't exactly known for their customer service either. I suggest yelling at your isp provider for a credit on your next internet bill, worked for me when Charter flagged FFXI for some stupid reason several years back.

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Originally Posted by Fairel

They literally replied to me with a politely ''Nop man,I'm outta here,I don't see,I don't hear,I don't speak'' lol.

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Really? Come on now...

Square is not Blizzard. Ergo, not every company is going to grant your requests just because of a minor misfortune you had. Otherwise I'd go to Square and give the same sob story for a free day and all my friend stoo.

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Originally Posted by Gokuhan

Really? Come on now...

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From Merriam-Webster:

literally
adverb lit·er·al·ly \ˈli-tə-rə-lē, ˈli-trə-lē, ˈli-tər-lē\
Definition of literally

1
: in a literal sense or manner : actually <took the remark literally> <was literally insane>
2
: in effect : virtually <will literally turn the world upside down to combat cruelty or injustice — Norman Cousins>

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Originally Posted by Khanscott

While you aren't entitled to anything, S-E isn't exactly known for their customer service either. I suggest yelling at your provider for a credit on your next bill, worked for me when Charter flagged FFXI for some stupid reason several years back.

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And SE will likely lock your account for a charge back.

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Originally Posted by Kat_Manx

From Merriam-Webster:

literally
adverb lit·er·al·ly \ˈli-tə-rə-lē, ˈli-trə-lē, ˈli-tər-lē\
Definition of literally

1
: in a literal sense or manner : actually <took the remark literally> <was literally insane>
2
: in effect : virtually <will literally turn the world upside down to combat cruelty or injustice — Norman Cousins>

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This from the people that put bling and other such slang into the dictionary. Let's just change everything because people can't do it right.

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Originally Posted by Kat_Manx

From Merriam-Webster:

literally
adverb lit·er·al·ly \ˈli-tə-rə-lē, ˈli-trə-lē, ˈli-tər-lē\
Definition of literally

1
: in a literal sense or manner : actually <took the remark literally> <was literally insane>
2
: in effect : virtually <will literally turn the world upside down to combat cruelty or injustice — Norman Cousins>

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I refuse.
/char

Side note, it is the Oxford English dictionary that way as well, and when someone also brought it up, someone replied with this quote:

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"The Oxford English Dictionary has also listed this secondary definition of the controversial term since 1903.
Katherine Martin, head of U.S. dictionaries at Oxford University Press, attributes the recent hype to a concept known as "recency allusion." This term, coined by Stanford University professor and linguist Arnold Zwicky, means that because you have only recently noticed something, you believe it to be new—even if it originated in the days of Shakespeare.
The dispute surrounding the term "literally" may stem from a common misconception about dictionaries. Contrary to popular belief, the stated aim of most dictionaries is both to codify English as it is intended to be spoken (prescriptive) and record it as it is actually spoken in everyday life (descriptive).
"We serve a dual purpose: to help people compose text and to help people understand text," Martin said. "We wouldn't be doing our job if we didn't provide definitions of words as they are actually used.""

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I am actually astounded by this.

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Originally Posted by Gokuhan

Side note, it is the Oxford English dictionary that way as well, and when someone also brought it up, someone replied with this quote:

I am actually astounded by this.

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I actually knew about this but.... I still refuse.

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Originally Posted by Lexia

All though I do have a lot of fun with XIV I had way more fun and actually felt a connection to people on my friend list in XI then I have had on XIV.

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That is because here, you have duty finder while in FFXI it was about doing stuff as a server.

FFXI was shout put together your team if you met someone cool they added you to friends list or invited them to the LS, now people would say its the same here but here is the downfall of things.


See in FFXI though people got along way better, it had its share of greedy leaders who hogged all the loot and ditched the LS or got their relic and took off after promising to stick it out for someone else to get one and much more people who ripped each other off, so they join FFXIV and see that they don't even need to deal with leaders anymore and do things on their own without shouting for help or getting ripped of or screwed out of loot and stay away from people cause they lost trust.

in FFXI you didn't have a choice if you bumped into someone that made you mad you had to suck it up and do the run cause there wasn't that many options but you are right, you have way more friends in XI because of the community in your own server who done things as a whole, XIV doesn't have things as a server, only if you make a Set party or doing hunts but to be honest you don't need those things to get stuff done like in XI.


Oh and I would like to add there was also the fact FFXI had a conversation piece to it, example would be different armors and weapons rare things they can get that set everyone apart or gave people something to talk about.

Like you get a weapon that nobody has that is different with skills and stats are different and nobody was ever the same like here in FFXIV.

People would say hey where did you get that weapon, tell them or help them or I have this armor got it from bcnm.

here in ffxiv nothing sets you apart everyone has same stuff its bland nothing special about it every MMO I played has something that sets someone apart with gear here everyone is the same. glamour does not count under it is the same junk

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Originally Posted by AlphaFox

Ended up paying for about 4 months more after I initial stopped, never played but was my fault, but I think anyone who played knows how big a pain to sign up and/or cancel was.

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What, you didn't like having to type in your CD keys every time you wanted to do anything, and navigate through that morass of a UI in the PlayOnline Launcher?

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Originally Posted by Galactimus

You are blaming the Support Team yet you accepted the User Agreement.

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Well not much people read the terms of service for years.

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Originally Posted by Saccharin

And SE will likely lock your account for a charge back.

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They are telling them to get a credit from their internet provider for the down time since they lost play time, this has nothing to do with SE.

I (thankfully) haven't had any outstanding issues with the game enough to contact customer support, but I've often heard that they aren't very helpful with a lot of account related problems (one that comes to mind is someone getting hacked and losing their job soul stones and they won't restore it).

Though I feel that CS reports can/should be handled individually rather than using blanket statements and generic responses. My best examples can be with blizzard support where they've treated my issues as a specific thing and helped addressed it (such as giving my friend one day of game time to trade their game tokens for game time, or freezing subscription time due to hardware issues). Even if they truly can't help with those problems, it would at least feel like they know what your problem was and saw it as it's own thing, rather as another report.

Don't expect something to happen because you got the same favour before from a different company. They have absolutely no obligation to give you extra sub time because YOUR network had issues. How often do you think they get requests like that from people trying to scam sub time? I can tell you they most likely get a lot. They have no way to see if your story is true and yet they bothered to give you a reply that probably isn't half as bad if you look at it from a different angle than the "I did not get what I want" one.

The person in CS might have asked a superior and probably got a "no" so you got the "no" template. WoW is old and dying, they will do more of an effort to keep their customers. I doubt this game is struggling like that right now.

(on a side note: You seem to be rather new to the game, right? If you are, don't be surprised they said no. Your chances will be higher the longer you have been subbed and the more stuff/services you purchased on the mog station.)

My problem it's worst. I forgot the security question and password of my other account. I talked to the support and no answer until now.