No second Code for Heavensward digital ps4?

Hello
I ordered my copy of heavensward through Gamestop and got my early access code. Been playing just fine till last night. Now I have nothing. I need to register HW now but I was never givin a code for that and even if I did I have no idea where I'd put it in. I called Gamestop and was told I need to get my code for registration from square enix. Now I'm confused and really hope someone can tell me something I could do or at least tell me they are having similar issues.

I'd also like to say I've checked my emails and have gotten nothing.

http://support.na.square-enix.com/fa...la=1&kid=73316

Read near bottom. Hope this answers your question.

After more investigating I found I dont need a code but a prompt is suppose to appear as I log in and I'm suppose to just click my account and press next... Yea.. Never got that.. I'm still not getting it. I feel like I'm taking crazy pills.

I'm on the same boat, this system SE has put in place here is bizzare to say the least, I'm hoping that once Monday rolls in we'll hear something.

I am having the same issue. Bought from Gamestop, got the PS4 version, stopped working yesterday. Didn't know there was supposed to be a prompt that pops up when you log in, but... where do you have to log in exactly? Logging into my account from my PS4 doesn't create the prompt neither does logging into the game itself. I recall downloading the "add-on" as well that I was told about that's with the related items for the game, but that didn't help at all.

PlayStation®3 / PlayStation®4 (PlayStation Network download version)

Manual promotion code registration will not be necessary as the full game entitlement was automatically linked to your Sony Entertainment Network account at the time you purchased the game. Please follow the steps below to register the rights to your Square Enix account once the official launch has taken place.

1. Launch FINAL FANTASY XIV and follow the directions that appear.

2. Here you will be able to attach Heavensward to your FINAL FANTASY XIV service account. Select "Next" to complete the registration process.


Couldn't get a screen shot to work. Never appeared for me.

Just to further update. Nothing has changed. I'm stuck without heavensward on my only day off from work. I honestly couldn't be more upset with how SE is doing all this.

Same problem here. Heavensward is installed on my console but mogstation and the launcher refuse to acknowledge it.

They can't seriously be ignoring this issue. This is far beyond acceptable.

Agreed. I had the entire weekend off to play this and instead I spent the whole weekend trying to get it to work.

Greetings,

I'm trying to understand the issue you're having so I can assist. You mentioned you bought the "digital version" of Heavensward from GameStop? I don't believe that GameStop sells the digital version of the game as that is currently only available directly on the PlayStation Network.

The instructions you linked to were for users that purchased directly from PlayStation Network. Those users will not receive a code to enter on PSN because it's already tied on the back end.

Users who buy the physical version from GameStop will have a code inside the sealed game case (12-digits) that they will need to redeem on PSN. Here are instructions for doing that: http://sqex.to/Bdc. After the code has been redeemed, the next time you launch FFXIV, you will receive the prompt to tie it your service account.

Hopefully this clarifies things a bit, but if not, please let me know more details!

No, we are talking about the physical version. We can't get the prompt to appear.

NO CODE HAVE EARLY ACCESS CODE ONLY, DIGITAL DOWNLOAD IS SUPPOSED TO BE REGISTERD TO ACCOUNT AUTOMATICALLY BUT I CANT GET LOGGED IN . COME ON SQUARE ENIX SORT IT OUT

I've already got emails from square enix concerning the matter and for me it is indeed Gamestop that is at fault. I'm going to them tomorrow to get my problem resolved.

Quote:

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Originally Posted by TheBigDerty

No, we are talking about the physical version. We can't get the prompt to appear.

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After you redeemed the 12-digit code inside your game case? (The early access 12-digit code is separate. You must redeem the code included inside the game case to register the game.)

Yes after I redeemed that I got no prompt in the launcher

Quote:

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Originally Posted by TheBigDerty

Yes after I redeemed that I got no prompt in the launcher

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Can you visit the following and tell me what it mentions for Heavensward?

Quote:

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PlayStation®4
Visit the “Settings” menu of the PS4, then select “PlayStation™Network/Account Management,” then “Account Information.” Scroll down and select “Services List,” and find “FANTASY XIV: A Realm Reborn.” Selecting it will show Heavensward playing rights.

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Also did you redeem the 12-digit code while logged into the Sony account that you use to play XIV?

It says open beta 2 entitlement and heavensward early access, nothing else

Looking into the possibility that it might be Gamestop's problem on this since they do allow you to purchase the Heavensward PS3/4 digital download for you to get off of PSN once you insert the code from them into PSN. At first I only believed it to be possible for the software from Square to be at fault for not showing the prompt to verify your HW registration after the pre-order early access, but code is fragile and possibly purchasing it through Gamestop has effected how PSN recognizes my purchase differently than one purchased straight from PSN itself.

Whatever the case, since access to helpful service has been hard to get a hold of with this very specific problem I am on day 3 with no access to my main character.

While it provides no solution to your problem, I purchased the physical CE edition through Gamestop, and all codes worked perfectly. Whatever the problem is, it's not affecting ALL physical Gamestop purchases.

Early access code worked fine. Received my CE box last week, opened it up, found the code in the Heavensward disc case, and plugged it into the Playstation Store's code redemption area. The next time I started FFXIV, there was some downloading and stuff, and everything's worked fine since.

I know of quite a few people who have a physical copy from gamestop that works fine, it seems it only affects a small percentage of copies. Still, it's extremely frustrating, especially since this is the 4th day of no access and we have no resolution.

EDIT: If i just buy the digital version off the playstation store, will it work now? Since it doesn't even recognize that I own the physical one?

Quote:

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Originally Posted by TheBigDerty

I know of quite a few people who have a physical copy from gamestop that works fine, it seems it only affects a small percentage of copies. Still, it's extremely frustrating, especially since this is the 4th day of no access and we have no resolution.

EDIT: If i just buy the digital version off the playstation store, will it work now? Since it doesn't even recognize that I own the physical one?

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I'm still not sure about your issue... You're saying you bought a physical copy of the game from GameStop, and redeemed the 12-digit code inside the game case (not the early access code)? Your account info you mentioned earlier does not show you having the full code registered. Can you try redeeming the code inside the game one more time on PSN just to double check?

Tried again, and still nothing

Did you redeem the code through the PS4 or on the web page?

As I had to restore licenses to get my early access to work after redeeming on the web page.

Mmm... perhaps I'm having the same issue.
I ordered a physical copy of the PS4 version from Amazon. I (eventually) got the early access code from them, and it all worked well, until the disk arrived in the post and early access ended.

The only 12 digit code is labelled as a 'promotional code' and an error comes up when I try to enter it in the PS Store which reads something like 'the code is incorrect or no longer valid'.
There is no other 12 digit code within the box with which to register my copy, and can therefore not play heavensward :(
I sent a ticket in for resolution of this issue, but nearly a week later the process is still ongoing.

Are there any PS4 players who know if this 'promotional code' included with the disk is actually the 'retail registration' and it is simply not working for me, or should there be another code included?

I ordered the physical copy of CE from the store, and mine works, but "Promotion Code" is the correct code to use. Sounds like something is buggy with the codes maybe

Silly question but won't harm checking: are you guys using the same regional version yes? NA SEN Account + NA SKU of "Heavensward" on top of the NA SKU of "A Realm Reborn"?

Ty Sennema; that at the very least gives me some focus on where the problem lies.

Spartan_pendrago; to be honest I'm not sure. I live in the UK, and ordered from the .co.uk Amazon site, for what I believe is an EU SEN account. This is all getting very confusing though, and to be quite honest, the code for an expansion copy bought in flippin' Liechtenstein should still work for a Global MMO without this much fuss!

EDIT: I bought both the PS4 and PC versions of the expansion, at the same time, from the same site. The PC version seems to work just fine, so I don't think it is a regional compatibility issue. Before you think I'm crazy, I can't play the game on my pc much because my system can't handle it properly.

Quote:

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Originally Posted by chris_animeguy

Spartan_pendrago; to be honest I'm not sure. I live in the UK, and ordered from the .co.uk Amazon site, for what I believe is an EU SEN account.

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One way to verify the version is to check the age rating: if it's PEGI then it's Europe, if it's ESRB then it's NA. You can find it in the box they came from, but in your case I am pretty sure they are EU since you bought them from Amazon.co.uk. But for others with the same problem, might be worth to check since I notice a few mentioning GameStop and that retailer has different versions in US and EU.

Any chance that the issue may stem from going from A Real Reborn Digital copy to Heavensward Physical copy? It shouldn't matter, I wouldn't think, but someone I talked to had that issue. They got the digital HW and it worked fine, but the disc copy wasn't working.

I too am having a similar issue with the PC version, i bought the digital early access copy and was emailed the "early access code" however that code expired on the 23rd and I have not been able to access ANY new content since, They never emailed me the follow-up HW access code that the game is now asking for, not sure why we need to input a 2nd code after we purchased the game. I was online with chat support today (after 90 min wait time) and they said they couldn't help me and that i needed to contact the SE store since that's who i bought it from. I'm canceling my account permanently if this isn't resolved tomorrow and would recommend anyone else with this ongoing issue do the same.