Didn't receive "Silver Chocobo Feathers" even though I'm eligible

According to THIS I'm eligible for the Silver Chocobo Feathers.
In spite of that, I receive none on any of my characters.

I received the Collector's Edition and Pre-order items just fine, so I don't know what's going wrong.
Tried to contact GMs in game but they told me there was nothing they could check/do/see and that I was supposed to come here to receive help.

They have, people in my FC have been receiving them.

Probably the same situation with the other bonus items out there. make sure you dont have a crap load of mail in your box, even old mail. And then tell it to check for premium items.

I didnt even get my /fistbumb.

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Originally Posted by Drako

Probably the same situation with the other bonus items out there. make sure you dont have a crap load of mail in your box, even old mail. And then tell it to check for premium items.

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Yeah I read about that, but sadly not my situation. I only have like, what, 12 mails in my mailbox.
I received everything else, just not the feathers =/

Yeah I didnt get nything yet either :/ I have my 2 seater, but none of the newer things...I was mostly looking forward to /fistbump

Doesn't /fistbump come from the "Recruit a friend" campaign instead of the "Return to Eorzea" one?

I have done the recruit a friend but I don't have the feathers or fist bump emote.

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Originally Posted by Monsalvato

Doesn't /fistbump come from the "Recruit a friend" campaign instead of the "Return to Eorzea" one?

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Yes.

/10

I'm 100% pulling this out of my ass, but they could be dealing them out in waves.

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Originally Posted by Roda

I'm 100% pulling this out of my ass, but they could be dealing them out in waves.

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They might be, I seem to remember some of the bonuses at 2.0 launch being like that, where some people got them right away and others got them over the next couple.

Either way I wouldn't freak out until the end of the week. If you don't have them by then I'd contact se on Monday cause they don't work on weekends.

They said gold ones come out in July, I believe.
If you haven't gotten them by then, perhaps then you should be concerned.

I'm pretty sure it said something about July 15th on the Recruit a Friend page.

The part of this that sucks for me is I was recruited 9 months ago, have been subscribed ever since, but won't get the Silver feathers. The Recruiter Bonus is Retroactive, but those of us recruited before HW will NOT get ANYTHING from it. People who haven't played but come back get it through the other promotion....but those of us who have been paying for the game after being recruited are snubbed. If the recruiters is retroactive so should the special for those recruited!

Are you sure?
In the Live Letter they said it will be retroactive.
Though it could be that they only meant the Inviter it would make little sense.

Yes, I remember reading the red text in the Recruit-a-Friend Campaign Upgrade Page that July is when it goes into affect.

http://na.finalfantasyxiv.com/lodestone/topics/detail/6224c1bffc718f37ffd8f6aa57c280fac5663f89

Guys I'm talking about the SILVER Chocobo Feathers, the ones you get with the "Return to Eorzea" campaign.
You are talking about the GOLD ones, which are related to the "Recruit a Friend" campaign. It's two different things.

I should've received a batch of Silver Feathers but I didn't, I asked GMs and they said they can't do nothing and I have to ask on official forums, which is exactely the reason why I'm here.

No feathers or any kind here. Can we get someone who had actually obtained them to post here? Cause I believe they are been given in july or else youd be seeing a bunch of twintanias roaming around which i havent seen at all on behemoth.

I've gotten my silver feathers but not my gold.

They were given out already. My wife and son got them for their accounts. I resubbed a day before them, but did not receive them even though I also should qualify

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Originally Posted by Monsalvato

Guys I'm talking about the SILVER Chocobo Feathers, the ones you get with the "Return to Eorzea" campaign.
You are talking about the GOLD ones, which are related to the "Recruit a Friend" campaign. It's two different things.

I should've received a batch of Silver Feathers but I didn't, I asked GMs and they said they can't do nothing and I have to ask on official forums, which is exactely the reason why I'm here.

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The confusion is coming from the fact that the feathers from BOTH the Refer a Friend (recruitee) and Welcome back campaigns are both called Silver Chocobo feathers (seriously SE, WTF?)

I suggest trying to contact their customer service department for clarification as to why you didn't receive your feathers.

At least 2 people in my FC, who recently returned to game after several months of inactivity, received the Silver Chocobo Feathers on June the 23rd.

Did you try hitting the "Request Rewards" button on the mailbox? It's on the upper right corner iirc.

If anything you need to contact support as we can't do anything o.o.

I'm eligible for the rewards too and I have not gotten anything... at all.. no mailbox full. nothing when requesting rewards. I'm assuming we have to wait til July but I for one would like some confirmation on this from SE side.

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Originally Posted by SulwynCaliope

I suggest trying to contact their customer service department for clarification as to why you didn't receive your feathers.

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How can I do that?


@UltimateAoe2
Yeah tried that, no result alas.

Can we even redeem those feathers?

Silver Ones can be redeemed at Calamity NPCs.

I received these on 2 out of three characters. When submitting a gm enquiry I was told to go here as they can't do anything. I've tried the moogle but as they were never sent to this character that didn't work. Really frustrated to have items on toons I don't use and none on this :(

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Originally Posted by LillaUhu

When submitting a gm enquiry I was told to go here as they can't do anything.

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Yeah me too, but alas no official reply.

Contacted the Customer Service too but all I received was another copy/paste email addressed to people who didn't receive the bonus preorder/collector's items.
Sigh...
Don't know what else to do honestly.

I have recruited a friend long ago. I didnt got any golden feathers yet but my friend on the same server got his silver feather already. Its now 4 days ago since he got his feathers and i stil... nothing. Contacted support and got a copy/paste answer too.
Damn, also i didnt saw any Twintania now but the new Red 2-Person Chocobo i saw by myself. I play on moogle. >_> i want ma Twinny! Set her free! FREEDOM FOR TWINNY!

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Originally Posted by Monsalvato

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Have you heard back from them yet?

It's weekend, they don't work during weekends.
I only heard from the email thing and in-game thing, both sent the same copy/paste message which had nothing to do with my situation.
Sent another email but will have to wait for Monday or later to get a reply, hoping this time it won't be the same one again >.>

I got the same copy/paste reply as well. Just going to contact chat support monday morning

They replied to me

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Thank you for contacting the Square Enix Support Centre.


We are sorry to hear of your issues with the Return Home To Eorzea campaign.

To be eligible for the campaign, you must not have logged in to the game between Wednesday April 1, 2015 and Sunday, June 7, 2015.

We have checked your account and can see you had an active subscription during this time. If you have logged in during this time you would not be eligible for the campaign and would not receive the reward.

We apologise for any inconvenience caused.

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I send them back another reply.
Yes I had an active license account, no I didn't log in that period (as a matter of fact I stopped logging like in, what, february or something).
Saying "Not having logged between ... and ..." and "Not having an active license account between ... and ..." are two VERY different things.
Can anybody agree with me here, or am I just being too obsessively anal about it?

I mean, the text in their page is pretty clear to me:

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Players who have subscribed to FINAL FANTASY XIV prior to March 31, 2015 and have not logged into the game between Wednesday, April 1, 2015 and Sunday, June 7, 2015.

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Players who have subscribed BEFORE march the 31st, but did NOT log between april the 1st and June the 7th. They could have perfectly used a different wording, like "who didn't renew their license between" or "who didn't have an active license between"
They deliberately chose "LOGGED IN", it's a very different story to me =/

im laughing but feel like crying, their answer to not having received the feathers on all characters is to tell me to fill out bug report..because obviously the model of my ps4 is a reason.. *sigh*