Heavensward CE Shipping issues.

So heres the story of whats happening to me.

I personaly preordered the Digital CE. So I have 0 issues.
My wife ordered the Physical Collectors for her PS4.
While we were both at work the USPS attempted to deliver. We called and apparently 2 things have happened.

1: They are shipping it back to SE because it was failed to be delivered.

2: When she tried to get them to stop that they found out her CE has actually been lost.

Now my question is this given its 3 days from EA cut off what can we expect? Is she going to lose access to the game? Lose access to Heavensward? Is she even going to be able to get her collector's edition?

And one more thing. SE would you please PLEASE stop useing USPS! This same exact thing happened when ARR launched. It is pretty clear that USPS is completely incompotent to deliver your freight in a timely manner.

So my three Canadian FC mates and I all ordered the physical boxed CE ages ago. All of us chose the 2-5 business day delivery. We only got cards in our mail slots saying 'oh you weren't home yesterday so come pick it up!' That's pure BS because all of us WERE home and the delivery guy never knocked/buzzed.

On top of that WE had to pay 210 bucks for this PLUS 29 bucks MORE for a CUSTOMS charge!

We all live on the WEST coast, so naturally USPS sent the damned things to a Florida facility first...huh??? Then mine went to Fort Worth while the other two went to Toronto *blink*. Eventually all three ended up in Seattle, sat there for two days before going to Vancouver, sat there for another 24 hours before the USPS claimed they were on the way to our residences. This should have taken a few hours tops but no no 24 hours later...sigh a card in the mail slots ffs.

They didn't even give us a card saying come pick it up! They gave us a card that said "We are returning it to sender" !!!! What the heck!

Can anyone at SE give me a heads up if she will beable to keep playing or not?

She'll be able to play till at least Saturday, but I'm in the same damn boat.

My Physical PC Collector's Edition for Heavensward was marked unclaimed return to sender on the 23rd at 12:13pm MDT. I didn't find out till 6 hours later, at which point I called my local USPS and found out they didn't know where the package was, or if it had actually been sent back yet. They're still trying to find out what happen.

Same thing here...Ordered mine saw it was shipped last week and that it arrived in Canada at a sorting facility and now for some reason it's back in Miami where it started... wtf


Edit: called USPS and they have no idea why it's been sent back...how wonderful....

Same thing happened to me. Mine left Miami on the 17th, got to Quebec on the 18th where it stayed for 5 days in customs, then suddenly it cleared and... went back to Miami. What is going on?

I checked the Canada Post website with that tracking number and it claims they accepted it on the 23rd in Quebec. This is crazy.

wtf: http://i.imgur.com/EuoI2QM.jpg

So Canadians are pretty much screwed out of playing this weekend?

I got a picture of the address/tracking tag from when USPS here in Colorado Springs, CO scanned my package. Other than the tracking number, it's completely unreadable which is why it got sent back. This is on whomever is does the address stickers it looks.

Quote:

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Originally Posted by Yuyushuu

wtf: <imaged removed so as not too take up unnecessary room>

So Canadians are pretty much screwed out of playing this weekend?

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After it hits Canada the first time I tend to switch over to the Canada Post website; you can track on there using the same tracking number. I find the Canada Post site to display what the hell is actually happening, cuz USPS is all over the place. Same thing happened with mine, but Canada Post says its released by customs and being processed by Canada Post. (I'm hoping to get it tomorrow). My friends did the same and hers on en route atm with Canada Post. The same thing also happened with me and the Kingdoms Hearts 2.5 CE, it says it hit Toronto, then went back to the florida, then it was delivered. =/

Quote:

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Originally Posted by Uleyethis

After it hits Canada the first time I tend to switch over to the Canada Post website; you can track on there using the same tracking number. I find the Canada Post site to display what the hell is actually happening, cuz USPS is all over the place. Same thing happened with mine, but Canada Post says its released by customs and being processed by Canada Post. (I'm hoping to get it tomorrow). My friends did the same and hers on en route atm with Canada Post. The same thing also happened with me and the Kingdoms Hearts 2.5 CE, it says it hit Toronto, then went back to the florida, then it was delivered. =/

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Yeah, I looked at the Canada Post site for clarification, but there's no update since the 21st "Item has arrived in Canada and was sent for further processing." I'm not very confident it'll arrive by the weekend because I live in the Maritimes, and it has to get to another Hub, then get shipped to my city, then go out for delivery.. I'm looking at next monday at the absolute earliest.. =\

Quote:

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Originally Posted by Yuyushuu

Yeah, I looked at the Canada Post site for clarification, but there's no update since the 21st "Item has arrived in Canada and was sent for further processing." I'm not very confident it'll arrive by the weekend because I live in the Maritimes, and it has to get to another Hub, then get shipped to my city, then go out for delivery.. I'm looking at next monday at the absolute earliest.. =\

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Same boat as me, sadly, though mine arrived in Canada on the 23rd according to the Canada Post tracking info. I'm not confident about having this before Monday at this point.

Talked with tech support, to make matters better if you've been enjoying early access chances are you won't be able to log in/access the game after the early access period ends if the full registration code is not entered before the EA period ends.

It makes sense that this is the case, but that sucks royally. I really hope that something can be done to help us out.

On the off chance no one else has done it, I opened a ticket with the SE store, but I have a sinking suspicion that I won't hear back from them in a timely fashion, if at all.

Well after waiting in queue for a live agent chat on SE's website for 5 hours I got cut off and told to 'try again', and my phone support attempt didn't go much better.. Square Enix has to be the WORST company for customer service. If you have a problem with Warcraft you can generally get a hold of someone who actually helps within an hour or so..

Quote:

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Originally Posted by Skoodles

Same thing here...Ordered mine saw it was shipped last week and that it arrived in Canada at a sorting facility and now for some reason it's back in Miami where it started... wtf


Edit: called USPS and they have no idea why it's been sent back...how wonderful....

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Same for me, I live in Montreal, it made it to the airport and was sent back, lol? I hope they just extend my EA a little to compensate.

Called Canada Post today. Mine hasn't even cleared customs yet (http://i.imgur.com/0qbMgqv.jpg), which means it won't be here tomorrow. Possibly Monday(?), and that's assuming it doesn't get sent back to Florida. The failed delivery of CE items on time is affecting a lot of people it seems. I think we need to raise the awareness on this issue to attract community rep attention.

The simplest solution would be to extend the registration deadline another week or so. It is completely unacceptable if Canadian physical CE buyers get screwed on playtime after paying in excess of $200 when the much cheaper digital alternative doesn't have the same problem. Either that, or give me a digital reg key to cover the gap.

Quote:

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Originally Posted by Thegide

Called Canada Post today. Mine hasn't even cleared customs yet. The failed delivery of CE items on time is affecting a lot of people it seems. I think we need to raise the awareness on this issue to attract community rep attention.

The simplest solution would be to extend the registration deadline another week or so. It is completely unacceptable if Canadian physical CE buyers get screwed on playtime after paying in excess of $200 when the much cheaper digital alternative doesn't have the same problem. Either that, or give me a digital reg key to cover the gap.

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I'd settle for a week extension on 'early access' or something for Canadian consumers? or something like that.. it's pretty lame eh? I couldnt' get a hold of anyone, but I'm just going to bed I'm in the same situation as everyone else's.. And I live in a pretty rural town so mine's probably going to be even longer getting here @_@

I am both relieved and infuriated to see that I'm not the only one having this issue. I've been following my tracking information and mine also said it cleared customs and was put through a sorting facility in Montreal (where I live). As of yesterday evening, it updated saying that it was just departing from Miami... which makes little sense. My friend says that he thinks all that stuff prior to the most recent post was just preshipment info; in other words, the physical CE never actually was at those places at any point, just that they were confirmed to be there to expedite the process when it officially IS sent out... which makes absolutely no fucking sense considering this process started ten days ago. The thing literally says 2 to 5 business days for the shipping I paid for. It's absolutely ridiculous and unacceptable and such a huge slap in the face to us as consumers. It's unfair that we're going to be screwed outta game time which we've already paid for in the form of a subscription when everyone else who didn't hand out the extra cash and got the digital copy gets to play. It's insane that we spent more money and aren't getting the product.

Unfortunately I work super early Monday to Friday and I just don't have the time to wait on the phone with them. I spent an hour in queue with them and no one ever answered and I got more and more uninterested in even talking to a representative, especially knowing that Squenix customer service is notoriously useless and I didn't want to have wasted God knows how long waiting to speak to someone only to receive no help. USPS was also no help since they basically just said that it's Squenix's job to contact them since they're the sender, and Canada Post is equally as useless in my experience so I'm not even going to bother.

It's frustrating but I'm feeling rather defeated and am starting to accept an "it'll come when it comes" state of mind, even though I shouldn't.

While I'm not quite as frustrated, I have to agree: It's BS that we paid a great deal more than other folks and won't get to play. I really hope SquareEnix will do something to make this right, as otherwise it sends a pretty terrible message about what happens when you buy a Physical CE from them.

I'm in the same boat in the US due to moving at the beginning of the month. I called SE, but apparently 20 days notice isn't enough to change the shipping address so now the last update I have is a UPS error on the 23rd and no way to figure out if I'll get my package on (late) time. To top it off, I can't find a number or anything to get help on the store website or mog station any more, just submit these support tickets that go into some nebulous black void.

same issue here.

was listed as in my city since the 18th, being processed in customs on the 24th, and in Miami since the 25th.

I through this was limited to canada but it sounds like the delivery method used is problematic to even those in the US?


Hope SE will make a declaration about this considering the shipping was not exactly cheap... even if it's not their fault per say :/

People are having the same issue and are discussing it in this thread here:

http://forum.square-enix.com/ffxiv/t...s-on-June-27th.

My package also reached Montreal and was abruptly sent back to Miami.

Mine did the same thing, but later it popped up on that site as in Canada, and on Canada Post it says it's on the way....I MIGHT get it today if not I'm SOL for this weekend -.-

Also having this issue. In Canada as well:
http://i105.photobucket.com/albums/m...ps3796bc5b.png

http://i105.photobucket.com/albums/m...ps03be1fa9.png

Ordered from SE store. Guess I'll use Amazon next time :/

I have exactly the same problem. I cannot get any information and will be locked out until the game arrives in 1-12 days.

I hope SE extends the date this is crazy. I have sent emails through customer services and have no had a single reply.