ERROR 5006 AND 2002 POTENTIAL FIX

Hello all!

I am not making any promising it which is why I clearly labeled it a "potential" fix. We have 1 desktop and 1 laptop in my home in which we both play FFXIV (2 different accounts).

On my Windows 7 desktop, I logged in early this morning (11AM EST) with I believe 1 5006 error message, but it went away after retrying once. The Windows 8 laptop had no issues connecting at all. Played for about 1-2 hours and disconnected.

Fast forward to now around 8PM-9PM EST and the Windows 8 laptop couldn't connect. The Windows 7 desktop instantly connected without any issues, but the Windows 8 laptop kept getting disconnected with 2002 and 5006 errors. I tried a ipconfig /flushdns command on the Windows 8 laptop and that didn't work. I tried troubleshooting by using different wifi connections, that didn't help either. I reconnected multiple times on the Windows 7 machine without issues, but yet the Windows 8 machine would not connect ever with ~90% of the messages being 2002 errors. So, we tested to see if trying a different data center would connect.

We connected to another data center without any issues on the Windows 8 laptop. Then pressed the bottom left X at the character selection screen and changed the data center back to where the Windows 8 laptop's characters were, and it connected!

I am thinking this could be a caching issue with data centers... but I cannot confirm this. Can other people try this and see if it fixing their issue? So to repeat in 3 steps:

1) Choose a different data center at the main screen and it will connect after you press the button.
2) If it does connect, press X and to back to main screen
3) Choose your original data center at the main screen and press the button and hopefully it connects...

If it doesn't, I am sorry if I got anyone's hopes up, but this is what worked for us. It is possible it was just luck... but maybe not...

This trick works but the problem now is people are stuck in a permanent queue that doesn't move. A lot of us have been stuck at "1" for a while now.

I really wish there was legit way to fix this, besides sitting on our hands. I have been disconnected from the Aether data center for 5 hours and can connect to all the other data centers except my own.

I hate to sound like -that- person, but I really hope SE compensates people for this. We paid to play early and we can't.

Sorry for anyone getting the "1" queue stuck screen. If I encounter this I will surely figure out a workaround. There might be a smarter registry fix or cache file clear fix, but haven't looked into it. Hopefully SE is aware of this issue and figures out how to properly fix it ASAP. A lot of people seem to think it is just not being able to make a connection to the server, but this is a software glitch, not a server issue.

Didn't work for me. Tried switching to another NA data center and got in, but got errors again once I tried switching back to Aether. Hopefully a permanent fix is coming soon.

Switching Data centers no longer works. I just tried it. Now it gives error 5006 all around.

I think 5006 errors are not software related but a server error.

Ok you are right about it being a dns issue but there is more to it than that. Some people need to turn off their modems AND routers. Some people need to flush their dns from their computer(search or open CMD and right click, run as administrator, then, at the prompt, type ipconfig /flush) .... Those of you using Firewalls such as avast will need to temporary turn that off as well and then log in. Also, those of you using VPN, and ANONys will need to turn it off to get in as some are not caching the DNS properly.

And some of you..like me..will have to do all of this.
Gonna Repost this as a new thread so it does not get buried

It is not necessarily a DNS issue, but a caching issue inside the software. The ipconfig /flushdns did not help with my Windows 8 laptop, but switching data centers seemed to overwrite some cached data.

Some how I solved 2002 error by reset system setting in config however seem it dont solve the qeue as I can see being stuck at number 158 for about 10 min now

ShimoRyu, the queue number never decreased when I was up to that point, but it did eventually connect.

Yes I am aware of that.. but when i close cilent down and open again as to see what would happen... Error 2002 >.<.. if any of you manged to get into queue.. dont close cilent down!

ShimoRyu, did you try the data center swapping or clearing the system settings?

data center swapping just now and i got in.. now in queue

Okay, the good news is - I might have a more permanent solution to this problem we're all facing. The bad news is that its going to take a while (at least it is for me) for it to work. Something is wrong with the cache files; at least, that's what the case was for me.

Go to your Game library for Steam and right click on FFXIV: ARR and go to Properties. Under the "Local Files" tab select "Verify the integrity of the game cache" when I did this, 202 files turned up to be corrupt. Currently, the files are redownloading and its taking upwards of 4 hours to complete.

Also, Steam is telling me I haven't finished downloading Heavensward (but I finished two hours ago) has this not updated on anyone else's Steam page either?

ScreamQueen,

Great suggestion, confirms my suspicion that it is the cache files. Unfortunately, not everyone is using Steam. I do think it may be possible to isolate certain cache files on the hard drive and remove them, but I haven't looked into it.

Sorry, I wish I knew how to isolate those cache files for straight PC users, but I've got nothing.

I hope someone who does stumbles upon this thread.

I had no problem getting on earlier today but as of a half hour ago Ive been recieving this 5006 error code. I'm really not happy with this I would like to play my game. I still have a bit a ways to get to expansion ready.:( P.S. Coeurl is the world I'm in

Poked around on reddit, found this

https://www.reddit.com/r/ffxiv/comme...5l/error_5006/

https://documentation.cpanel.net/dis...Your+DNS+Cache

I know its not isolating the particular corrupted files, but if all else fails...

ScreamQueen,

There are ways of checking which files and registry keys a program is reading or writing to. I am not sure if I can post about this as it might violate the TOS. I am very computer savvy and definitely the person to post about it. If someone can convince me this is not against the TOS, I will post about how to find the cache files.

I have my FFXIV downloaded to an external SSD, plugged into my htpc the game crashed with a 2002, but when I plugged the same drive on the laptop, the game worked fine, no more 2002, so, somewhere on that machine its catching / corrupting files stored on that pc only, not with the game files.

not really sure how to fix it however.

is there anyway fixes for console users?

Inori,

It could be registry settings or stored within the Windows logged in user's data files. Those are the two spots with the highest probability. More likely data files over registry settings.

This fix didn't work for me unfortunately :(

KCS1510, was it 2002 or 5006?

This worked for me, kudos!

Edit;
My queue is going down, albeit slowly. But this did work for me!

http://i.imgur.com/XPqwVsQ.png

:( quite depressing. I'm going to try to log onto a guest account and see if the problem persist over multiple accounts or just single users.

edit: welp, that didnt work


edit2: wow, when i logged back onto my main account in windows, then started up the game it worked after failing on the guest account!
http://i.imgur.com/cUrSNgb.jpg

quite an odd miracle!

steps:

-log onto guest account
-log into ffxiv client
-launch ffixv
-log into a secondary datacenter thats not the one you are trying to enter
-watch the cinematic
-press the X
-log into the desired server
-> fail to log in
-start ffxiv launcher again
-try to log into desired server but close the client while it is trying to log in
-log into your main desktop account
-log into ffxiv
-magic !?!?!?

I have read forums and tried every fix on them. NONE OF THEM ARE WORKING ANYMORE! WHY IS SQUARE ENIX NOT ACKNOWLEDGING THERE IS AN ISSUE??? I talked briefly with people in game about 30 min ago during the 3 min I made it in before being dc'd again and they were surprised there was any issue. Some people are having it, some are not but SE doesn't seem to be fixing anything or even acknowledging it because apparently there are more people in game with no issues than those of us locked out in eternal error message land. I am SO ANGRY that I paid 60.00 for an upgrade, took the day off to play and I cant even play. I thought it may be because of Ishgard and I was going to leav that area but our other computer dc'd too and cant get back in and they were not in Ishgard.

well this is the method that I have been using after getting 5006 and 2002's

When I get a 2002:

Log into FFXIV to any other data center
Press the X
try to log into your destination data center, but quickly exit the entire client using the X button in the top right of the window

Relog into the ffxiv client, and select your desitnation server, and it should let you in.

when I try to swap servers without closing the client once, it never works, and i get a 2002, but when i close the client immediately after the first attempt and open it again the second its been working for me so far.

when I get a 5006 I log into a datacenter that I don't own characters on and it usually resolves it, followed by the 2002 quick close method

I can post a video if need be lol.

Quote:

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Originally Posted by Inori_Shizuka

well this is the method that I have been using after getting 5006 and 2002's

When I get a 2002:

Log into FFXIV to any other data center
Press the X
try to log into your destination data center, but quickly exit the entire client using the X button in the top right of the window

Relog into the ffxiv client, and select your desitnation server, and it should let you in.

when I try to swap servers without closing the client once, it never works, and i get a 2002, but when i close the client immediately after the first attempt and open it again the second its been working for me so far.

when I get a 5006 I log into a datacenter that I don't own characters on and it usually resolves it, followed by the 2002 quick close method

I can post a video if need be lol.

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Tried this out a few times now, doesn't work for me >.<

Quote:

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Originally Posted by Yuyuka3

Tried this out a few times now, doesn't work for me >.<

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aww :c well so much for that.

It's random, some people are able to get in others aren't so lucky. I got in around the same time others were announcing they couldn't get in. Nothing with data centers just luck. The best advice I can give is to just keep trying. I waited about 5 minutes tried again and got in. However the problem now is queue never ending. Sometimes you can still get in if you cancel the queue but usually not.

There is no potential fix on our side. It's a bandwidth issue. Case point: I had no problem connecting this morning but this evening, I keep getting those 2 errors one after the other. It's simply the datacenter that cannot handle the incomming connection requests.

Everyone is paying to play, and I haven't been able to log in properly in the last two days, two days I won't get back.

People are trying all sorts of random things, but the fact remains... getting in or not is effectively random. 2002 error means that the data center has reached its connection limit and isn't letting anyone else in.

Kinda predictable when you have all the highest-population servers on one damn datacenter.

Quote:

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Originally Posted by JarinArenos

People are trying all sorts of random things, but the fact remains... getting in or not is effectively random. 2002 error means that the data center has reached its connection limit and isn't letting anyone else in.

Kinda predictable when you have all the highest-population servers on one damn datacenter.

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This.

I've considered transferring until things settle down, but with how things are now I figure theres a good chance something would go HORRIBLY wrong and I'd be worse off for it.

So I wait and continue client spamming until I get in. lmao

Seems like free transfers from overpopulated worlds would be kinda a no-brainer at this point.

so switch data centers did not fix it for me but deleting the ffxiv_boot.cfg and ffxiv.cfg
seemed to fix it and i acted like a fresh install though gonna see if i can isolate a setting that caused the issue
edit1: the files are located under my documents/my games/<ffxiv folder>

Quote:

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Originally Posted by JarinArenos

Seems like free transfers from overpopulated worlds would be kinda a no-brainer at this point.

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Yea but I'm sure Square has their hands full with....uh.....hmmm.....money? Food? Sushi?

idk.

But yea I agree with you.

ever since i switched my dns to google's i have not had this problem anymore. the link below shows u how to do that.

https://developers.google.com/speed/...dns/docs/using