Can't Access Heavensward Content

I play on a PS4. I pre-ordered the Collectors Edition of Heavensward. I've downloaded and installed said content and updated the launcher. My PlayStation account says that I indeed have the CE Heavensward and should have Early Access.

When I log onto the MogStation it shows next to "Account Type" that I am "FFXIV: Heavensward - Early Access PlayStation(R)4" but then right below that there's "Version" and listed next to Heavensward there isn't the "O" indicating that I have Heavensward or the Collectors Edition at all.

As such I can't access any of the new content. I purchased a fantasia and tried to change my race to Au Ra but cannot.

I tried to search for a way to solve this issue on my own and came up empty. There's no solutions out there for the PS4 user.

So I decided to try and talk to a live technician on the chat function of there support page. I was 164th in the que to talk to someone. I was alright with there. Other people are obviously experiencing issues. So I waited. I waited just under 3 hours.

When it finally ticked down to the number 1 I sighed in relief. Finally, I was going to at least START to get somewhere. But then instead of having the chat begin it tells me that there are no available technicians to talk with me. I'm of course no longer in the que and it suggests that I email my problem in instead.

So tl;dr I waited 3 hours in the customer service chat support for it to tell me when it got to my turn that there wasn't anyone available to talk to me. You think they could have done that 3 hours sooner.

I would be pissed if I wasn't just so damn shocked.

I'm at a complete loss.

I just want someone to tell me what's wrong with my account. How to fix it or when it might get fixed.

Looking at your lodestone profile and achievements it looks like maybe you're not done the main story quests? All the new content is gated behind the pre 3.0 msq line.

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Originally Posted by Deathgiver

Looking at your lodestone profile and achievements it looks like maybe you're not done the main story quests? All the new content is gated behind the pre 3.0 msq line.

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See I'm not done with the main story line quests and thus I can't access any of the new areas. I completely get that and it's fine. But I should be able to change my race to an Au Ra if I actually have the ability to access the content. I'm aware of my lack of being able to access the content because I purchased a fantasia and tried to change into an Au Ra but it was faded out, because Heavensward doesn't want to play nice with me.

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Originally Posted by RueBee

When I log onto the MogStation it shows next to "Account Type" that I am "FFXIV: Heavensward - Early Access PlayStation(R)4" but then right below that there's "Version" and listed next to Heavensward there isn't the "O" indicating that I have Heavensward or the Collectors Edition at all.

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Same for me although I've already finished all the necessary quests. The quest shows up 'red' and says I don't have Heavensward installed/registered. Someone mentioned that there should be a download on PS Store, but when I select "download" it says it's not available to download.

I am in the same boat as the OP.
Mog Station says PS4 - Heavensward Early Access and is tied to the correct service account
PS4 Code says "Already Redeemed"
Admittedly, I have yet to finish the main story. I was holding off on it, since I figured the last 30 or so quests I got to do for the Main Story would be good EXP gained, and start me off in the new content slightly higher level than my peers started off.

Same here. I have the game. I cannot do any Expansion content. And as I do MSQ I do not get XP.

I've resolved the issue by completing deleting FFXIV and then going to the PSN store, then library and redownloading FFXIV and Heavensward. It completely fixed my issue.

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Originally Posted by RueBee

I've resolved the issue by completing deleting FFXIV and then going to the PSN store, then library and redownloading FFXIV and Heavensward. It completely fixed my issue.

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I am on PC. Wonder if that will work for me?

did you re download one at a time or both at same time?

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Originally Posted by gunsmoke

did you re download one at a time or both at same time?

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Same time.

I'll try this. I'll repost here if it works for me as well. Though my download speed is crap-tastic, so it may be sometime tomorrow...

I Am having the same issue, except I have completed all the quests, and I am at the "coming to Ishgard" quest but it says heavensward is not installed, registered. Even though on Mog station it says I have PS4 early access and In my account info on PS4 it says early access

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Originally Posted by Kingpojax

I Am having the same issue, except I have completed all the quests, and I am at the "coming to Ishgard" quest but it says heavensward is not installed, registered. Even though on Mog station it says I have PS4 early access and In my account info on PS4 it says early access

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On your ps4 dashboard, navigate to final fantasy, and use the d-pad to go down to related items and select it with X. Over to the right, it should show that you have 1 add-on. Pop over to it and press X to go deeper into the list. Once here, the listing for heavensward will either say "installed" in the corner, or it won't. If it doesn't you'll have to manually install it (I had to do this after purchasing the CE edition of heavensward. You'll probably have to do the same.)

Im still confused, because Under my downloads, it has the 1.7gb heavensward add on, and says installed. however under related items it still says that my add on is locked... Im super frustrated too cause Ive gotten No help from SE, how do I manually install it?

I can access Heavensward content but haven't received any of the pre-order CE bonus of my Digital PS4 version.

Are the bonus items suposed to be delivered after June 23rd?

Ive read items wont be released to the 23rd.

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Originally Posted by Kingpojax

Im still confused, because Under my downloads, it has the 1.7gb heavensward add on, and says installed. however under related items it still says that my add on is locked... Im super frustrated too cause Ive gotten No help from SE, how do I manually install it?

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Manually installing it should be a simple matter of pressing X on the little arrow icon next to the listing on that page i directed you to. Though if it says installed, it SHOULD be working already.

With regard to it saying Heavensward is locked, I have no idea why it would say that. You might need to resort to completely uninstalling the game and redownloading everything from scratch, like the OP did.

Damn it... I was hoping you wouldnt say that... Ive deleted it and re downloaded it twice.... Im at the end of my sanity now...

Have you gone to the "my addons" section under the hw thumbnail on the ps4. You have to download the addon as well

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Originally Posted by Ryanppax

Have you gone to the "my addons" section under the hw thumbnail on the ps4. You have to download the addon as well

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the add ons part is blocked by a timer, which is frustrating, because that seems to solve everyone elses issue, however when I re downloaded the game it downloaded the 1.7 gb add on heavensward.

Weird. Ateast you can play arr. I can't even get my patch to download without failing

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Originally Posted by Ryanppax

Weird. Ateast you can play arr. I can't even get my patch to download without failing

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Yea, I guess someone always has it worse off, Im just pissed Square support told me to contact sony and sony told me to contact Square... Im really sick of being sent on the run around.