Unable to Redeem Pre-Order Code?

My code is in xxxx-xxxx-xxxx-xxxx-xxxx format. I got my email just a bit ago about it being active, but when I attempt to redeem it I get an error saying it's invalid.

I did see the other post about the EU PSN issue, however I pre-ordered for PC(NA) so the info posted there doesn't really help much..

Not sure what to do here.

Same issue for me too I think, I keep getting: "The code's region is inapplicable. You can only enter codes from the same region as your Square Enix account." After I enter the code in the format mentioned above!

HELP!

i have the same issue got an e-mail about (now ur code is active go redeem) then when i went to try it says invalid code

the support said i must buy the steam version

Make sure your selecting the enter "Pre-order/early access button" (the one next to "Recruit a Freind" I think - was for me) NOT the "Enter Item Code"

if the code is invalid u should conttact support , give them the order number ,order email, and order name , they ll escalate it for refund

then u go buy the steam version , get the early access code , then redeeeeeeeeeeeeeeeeeeeeeeeeeeeeem , thats for eu version if u bought the digital download for windows

look here we go

if you never bought 2.0 xiv realm reborn , and only u ve download it through a free give away , then :
1-make a steam account
2-download steam application for your pc
3-pruschace arr +heavensward preorder
4-go to the applicaton then to library> games>finalfantasy>heavensward>CD key

u ll find there your product registration for Arr+heavenswaord+preorder early access code

5-copy the early access code
6-go to mog station
7-go to my account then click on enter early access code
8-enter the code that you copied from your steam application for heavensward
9-tata code redeemed


you can play it on the launcher that u installed for windows or the one in the steam library
this process only for getting your code

P.S:only for EU

I had the same issue but I resolved it. It appears that whoever coded the front end for the validation site didn't bother to test their javascript code in anything other than Internet Explorer.

Validation failed for me in both Firefox and Chrome. It works perfectly fine in IE v11.0.9600.17801

I realized when i bought Heavensward on Steam that i never actually registered my ARR Steam version on the Mog Station either, where do i go to register that? i can only find the prepurchase link, and the HW pre purchase code isnt working, probably since i dont have ARR from Steam registered yet...any help would be appreciated.

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Originally Posted by LionFranco

I realized when i bought Heavensward on Steam that i never actually registered my ARR Steam version on the Mog Station either, where do i go to register that? i can only find the prepurchase link, and the HW pre purchase code isnt working, probably since i dont have ARR from Steam registered yet...any help would be appreciated.

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do you run your current game on a steam app or just a launcher separate from the steam system ?

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Originally Posted by Gangaloo

I had the same issue but I resolved it. It appears that whoever coded the front end for the validation site didn't bother to test their javascript code in anything other than Internet Explorer.

Validation failed for me in both Firefox and Chrome. It works perfectly fine in IE v11.0.9600.17801

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I can confirm this. My main box is Linux; my Windows box is a games machine. I had to use it and Internet Explorer to get it to accept my code. (My subscription is not Steam, BTW). Incidentally, thanks for figuring this out--I was stumped until I read your post.

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Originally Posted by fireslash

do you run your current game on a steam app or just a launcher separate from the steam system ?

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I run through Steam, when i bought the Steam version i uninstalled the regular windows version, so i run it solely through Steam now. I just want to be able to make sure i'm able to play in early access when i get home from work Friday.

Quote:

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Originally Posted by LionFranco

I run through Steam, when i bought the Steam version i uninstalled the regular windows version, so i run it solely through Steam now. I just want to be able to make sure i'm able to play in early access when i get home from work Friday.

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When you look on the mog station does it show you as having a steam account?

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Originally Posted by PetiteMalFleur

When you look on the mog station does it show you as having a steam account?

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No, just Win and PS4. Unless there is somewhere different i'm supposed to redeem my Steam key, i dont know why it wont at least let me link the CD key i have from Steam for ARR, and then activate my preorder key for HW.

I'm going to probably be checking with SE on Monday via their online chat to try and figure it out, if someone here cant help me figure it out sooner.

I pre-ordered mine from SE Australia and have received the code, however when entering into Mogstation, I tried entering at "Enter Item Code" and said it's been used. I do however have "FFXIV: Heavensward - Early Access Windows(R)" and I have "FFXIV: Heavensward - Pre-order Bonus Items" listed in "View additional items". Does that mean the code is entered successfully?

*confused*

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Originally Posted by TheFirstKel

I pre-ordered mine from SE Australia and have received the code, however when entering into Mogstation, I tried entering at "Enter Item Code" and said it's been used. I do however have "FFXIV: Heavensward - Early Access Windows(R)" and I have "FFXIV: Heavensward - Pre-order Bonus Items" listed in "View additional items". Does that mean the code is entered successfully?

*confused*

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give a screenshot to your account menu

u too franco

like i said , it states to me windows ps4 to my account but when i bought the windows version for the early access it stated that its invalid , then the support said i should add a steam early access code not windows , it worked :D i reall y dont run the game through the steam application , dont know what hectic thing happened there

Quote:

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Dear Customer,

Thank you for contacting the Square Enix Support Centre.


In response to your recent contact regarding the purchase of the wrong version of FFXIV,

Please note that your purchase has been refunded to your original method of payment. You can now purchase the correct version of the expansion for your game.

If you have any other queries, please contact us again. We apologise for any inconvenience caused.


Kind regards,

The Square Enix Support Centre team

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just received the reply from SE EU support

Yeah, turns out since i'm legacy, i should never have even bought ARR on Steam, as i cant have 2 Windows versions of the game registered, so i had to cancel my preorder on Steam and purchase the digital PC version (on Amazon) and i just hope i get my preorder code before early access starts.

I think i'll still be able to use the Steam launcher, as I dont think it is any different from the normal windows one, but it isnt directly linked to Steam. I just wish i would have known that when i spent $30 or $40 on ARR back in 2014 on Steam.

I am also running into the issue of invalid code, I even tried IE and it still says invalid code. Any other insight would be welcome.

I finally managed to get it to work (I think), the Big RED "Enter the Registration Code for the Expansion" was to blame had to use the add a code option and get it through a more circular route. Anyone know when we will get the actual license for Heavensward? Since my mog station is not showing a O for the expansion yet, but the account type says "Standard FFXIV: Heavensward - Early Access Windows(R)"