Heavensward pre order payment problem

Hi all!
Was wandering if someone have had the same problem. In this days, SE is taking the money due for Heavensward; however, A LOT of people i know, all from the same country, is having some trouble: we all have more then enough money on the card, but still SE tells us that there is not enough fund on the card itself when they try to take them.

Any hint on what to do?

Ty in advance

Same here, my credit/debit/whatever card (which is the same I use to pay for my sub without any issue) has enough funds on it but the payment didn't go through.

If it helps, I tried to pay directly with the card (without going through PayPal) and failed -__-

Since the mail said they would try and charge us again tomorrow, I'm waiting before contacting the EU store support.

Same here. I'm from Italy, and I used my debit card (Visa Electron). Although I have more than enough money on my card, this morning an email arrived telling me they were not able to process the payment, and they would try again tomorrow.

I also opened a ticket with the EU store support, just to be sure

I hope for the best!

SE, shut up and take my money! :-)

Hi, I have the same problem. SE were not able to process the payment for my preorder. I used PayPal.

Hi!i have the same issue got a mail this morning say the same thing, but i have the money on my card (visa electron) and im from Italy.
Even if mail say they will try again tonorrow i send one to customer service becouse i was 100% sure was not a problem whit my card,i was right since im not the only one.Please SE do something about it.

Hey guys i got the same problem as well. I contacted the SE customer support service and so far i have got no replies.

Same here!I'm also from Italy,more then enough money and still I received the mail that says the transaction failed and they will try again tomorrow.....
What are we supposed to do?I read from people who lost their order and had to do it again and since I ordered the physical collector edition I wouldn't want that to happen to me too

.. And same problem here.

Visa card (PostePay) and Italy are the common factor.

/sigh

Seem paypal have same issue..and still no reply from SE customer service..

If you used paypal go to your profile and then on Authorized Payment (pagamenti autorizzati) find the square bill and click on it.

In the page that opens up go at the bottom and enter your postepay/credit card as alternative payment method.

Hope this work for you

Not from Italy, but having the same problem. Also using Visa.

Card is the same one I use for subscription (which passed earlier this month with no problems) and successfully "pinged" for 1€ when I place my order, but today I got the "Payment failed" e-mail.

Checked with bank - they think it's something on the SE side, but will dig deeper if the transaction bounces again tommorow.

Same here used to made the preorder and its was fine then,now issue :/

Well then just to lets you know guys, i got mail from SE customer service, they are sorry for the problem and say to contact your card service and see if there is a problem, if not to add a new card on your account and lets them know, pretty much if tomorrow you get a failed pay mail you can say bye bye to the preorder, nice job

Cool, i don't have another card.

Bah, never had so much problems for purchasing an expansion in 10 years of MMOs.

Same i dont have other cards so lovely this thing

Well that sucks. I never had any problem with paying anything with this very same card and now all of this? Pretty sure that when they made that 1€ test withdrawal everything went fine, too. Guess all that's left to do is wait for the next attempt and relative e-mail.

Ok!today worked for me, got mail this morning, hope it work out for you guys!

Quote:

---

Originally Posted by Noha85

Ok!today worked for me, got mail this morning, hope it work out for you guys!

---

Yeah, payment went through this morning for me as well, glad in the end everything worked out ^^

A few things to note (we had a thread about this in General Discussion a few days ago): Use the Chat Support option in Square Enix's support center. It'll get you help immediately, instead of you waiting for an email for days. Second, if your card has been replaced since making the pre-order you need to use the chat support to tell SE to manually change the payment method on your order - just putting a new card on your SE Store profile and making it the default won't be enough for orders that have already been placed.

I myself got my card skimmed while in the US a few months back and had to do exactly this yesterday because they tried to charge my old card, which is closed. It could be more difficult to change from one typ of payment to another though, as apparently one user couldn't switch from a debit card to using PayPal, even if he asked the chat support.

Quote:

---

Originally Posted by Noha85

Ok!today worked for me, got mail this morning, hope it work out for you guys!

---

And same here!

Same here too; even if i changed nothing!

Didn't work for me, failed payment 2 days in a row, waiting for tomorrow now :(

Same issue here. Paypal with Visa card (Postepay) linked, enough money on the card and set as secondary payment option. I even tried to register the card itself on the SE Store but it tells me to renew Verified by Visa (did that yesterday) and won't let me use it. It's the same card used for my monthly fee as well. Hoping tomorrow works...

Quote:

---

Originally Posted by Majuri

If you used paypal go to your profile and then on Authorized Payment (pagamenti autorizzati) find the square bill and click on it.

In the page that opens up go at the bottom and enter your postepay/credit card as alternative payment method.

Hope this work for you

---

Follow this suggestion and worked for me, no money on paypal account so added an alternative payment method to the order (postepay visa electron) and everything went fine :)
If you pay with paypal account be sure to have added to the order an alternative payment method or it will fail forever if your paypal account is empty.

Good luck!