Jumbo Cactpot Ticket Vanished

So.. I know I got a Jumbo Cactpot ticket for this week.. yet I go to turn it in and the NPC says I haven't gotten one for this weeks drawing.

I know I got one because it was on my main character and I always make sure to get one and this is the second time this has happened that my Jumbo Cacktpot Ticket disappeared on me as though I'd never purchased one. Heck I even checked earlier when I was on this morning and I saw I had a ticket.. yet come the time I actually want to turn it in, it's gone. I DID NOT server transfer; I've been on Balmung for a long time now with no transfers in recent history.

I know other people have had this issue, please fix this SE.

Edit: I'm a little furious.. because my Ticket number would have won 3rd prize.. How do I know this? I use the same number on another character as I do my main.

This just happened to me. I checked my numbers (window was still open showing my numbers), then talked to the cashier, yet she said:

"Cactpot Cashier: I am terribly sorry, miss, but you can no longer claim prizes for that ticket. Allow me to take it off your hands, and offer my condolences for your missed fortune."

Had this happen to me a couple of times. I checked my ticked just before numbers rolled, right after went to get my consolation prize and Cashier said that I got no ticket. Reported it in game, but did not get any response :( FC member lost their ticket next week too.

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Originally Posted by Aisu_Kuriimu

This just happened to me. I checked my numbers (window was still open showing my numbers), then talked to the cashier, yet she said:

"Cactpot Cashier: I am terribly sorry, miss, but you can no longer claim prizes for that ticket. Allow me to take it off your hands, and offer my condolences for your missed fortune."

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This means you were holding on to a ticket too long. It doesn't have anything to do with what I'm experiencing. D: You must turn in a ticket for the week you purchased it or else it becomes invalid and you will get the message you listed above.

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Originally Posted by Grimmel

This means you were holding on to a ticket too long. It doesn't have anything to do with what I'm experiencing. D: You must turn in a ticket for the week you purchased it or else it becomes invalid and you will get the message you listed above.

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It was the ticket for the current week.

And I also experienced what you posted about disappearing tickets. I know I bought one on my alt, but then the NPC said I didn't purchase one when I went to pick up the consolation prize.

It might have happened to me a couple of weeks ago but someone form my Fc said it happened to them last week.

this makes total sense.. this morning I went to turn it in and said i didnt have a ticket.. but i could ahvge sworn i bought one like I always do.. thought i was going crazy!

This happened to me a few weeks ago. I specifically checked I had bought my ticket, but once the draw happened I went straight to the cashier and was told I didn't have one. It was bizarre.

Didnt happen to me THIS week

But happened to me last week

Reddit thread from last Saturday's drawing to back it up http://www.reddit.com/r/ffxiv/commen...ctpot_tickets/

https://www.youtube.com/watch?v=yJxCdh1Ps48

Try submitting a bug report

It happened to me one of the weeks too.

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Originally Posted by CGMidlander

Try submitting a bug report

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The problem with "Submitting a Bug Report" is that there is NOT enough information to explain a way on how this bug might be replicated as this has happened to me twice. I used to do Bug Reports for games as part of my Game Producer Degree and most of the time they ask you how or what you did to replicate the bug. There is simply not enough information, that we the users, know about how or why this bug might come about.

The only thing we can submit on replicating this bug is "buy a ticket" and "Wait till the ticket drawing is out."And would thus be moved to the "Insufficient data thread".

This type of thing needs to be figured out in a controlled environment where it would need a parser to scan for errors or abnormalities that might occur on multiple and simultaneously running instances in order to familiarize a pattern of what may be causing the issue. This is something normal players cannot do. Maybe a multi boxer with 8-10 accounts and the right program to scan all clients at the same time might be able to do it. But for a player to be doing it on one client alone: almost impossible to figure out a pattern.

The average joe players simply lack the equipment to give a thorough report on a bug like this.

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Originally Posted by Grimmel

The problem with "Submitting a Bug Report" is that there is NOT enough information to explain a way on how this bug might be replicated as this has happened to me twice. I used to do Bug Reports for games as part of my Game Producer Degree and most of the time they ask you how or what you did to replicate the bug. There is simply not enough information, that we the users, know about how or why this bug might come about.

The only thing we can submit on replicating this bug is "buy a ticket" and "Wait till the ticket drawing is out."And would thus be moved to the "Insufficient data thread".

This type of thing needs to be figured out in a controlled environment where it would need a parser to scan for errors or abnormalities that might occur on multiple and simultaneously running instances in order to familiarize a pattern of what may be causing the issue. This is something normal players cannot do. Maybe a multi boxer with 8-10 accounts and the right program to scan all clients at the same time might be able to do it. But for a player to be doing it on one client alone: almost impossible to figure out a pattern.

The average joe players simply lack the equipment to give a thorough report on a bug like this.

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Look at some of the threads in the "Accepted Bugs" section of the forum. You'd be surprised how little information you need to provide in order for SE to consider it.

You're submitting a bug report, not doing the debugging legwork.

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Originally Posted by Grimmel

/op

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I suspected this was happening but when i /sh inquiring if anyone else experienced the issue no replies. This has happened to me twice.

I had this happen to me too, twice actually. Part of me just concluded that I MUST have forgotten to buy this weeks ticket but I was sure that I had. The second time I happened I knew something was up. Haven't won anything above 4th prize though :P

Question: Did you ever switch computers, or between PC/PS? I've lost completed ventures on my retainers, and the bug was traced to switching PCs. That data is supposed to be stored server side, but somehow the menu data got corrupted when I switched between my laptop and desktop, and my ventures completely disappeared.

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Originally Posted by Catwho

Question: Did you ever switch computers, or between PC/PS? I've lost completed ventures on my retainers, and the bug was traced to switching PCs. That data is supposed to be stored server side, but somehow the menu data got corrupted when I switched between my laptop and desktop, and my ventures completely disappeared.

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Sadly no, this isn't the case. I only have the PC version and and no other PC/laptop in our house can run FFXIV.

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Originally Posted by CGMidlander

You're submitting a bug report, not doing the debugging legwork.

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Quote:

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Originally Posted by Grimmel

This type of thing needs to be figured out in a controlled environment where it would need a parser to scan for errors or abnormalities that might occur on multiple and simultaneously running instances in order to familiarize a pattern of what may be causing the issue. This is something normal players cannot do. Maybe a multi boxer with 8-10 accounts and the right program to scan all clients at the same time might be able to do it. But for a player to be doing it on one client alone: almost impossible to figure out a pattern.

The average joe players simply lack the equipment to give a thorough report on a bug like this.

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My second half of my statement, that I linked above, was for you to understand how something like this should be looked into by the developer and the process in which it is handled by a team of developers.
It was to explain to you how we the users cannot give a valid report on something like this because there is not enough data for the users to give to the developer team and that the only thing we could feasibly manage to tell them was to buy a ticket and wait till the winning numbers were selected.

I was merely explaining the process of a debug team and what should be done and that the regular player does not have this at their disposal and the reason why our bug reports would be moved to insufficient data.

This bug is not like most bugs where if you were to fall through a certain part of the map, you can easily explain where, when, how, and why.

Where, when, how, and why are some of the basics a developer needs to know when looking through bug reports to determine a cause and seek out a solution. This vanishing ticket for the Jumbo Cactpot cannot be easily applied with "Where, When, How and Why"