Cant buy the PS4 Version of Heavensward

I bought the PS3 version of Final Fantasy XIV ARR and did the upgrade to the PS4 version. Now, within the PSN my PS4 expansion is consisting as unavailable. But when I enter the PSN for my PS3 I can buy the expansion. What do I do? I'll have to buy the game again on my PS4 to buy the expansion?

Same here. I hope you can solve this before early access guys

I and everyone else I know who upgraded via the campaign seem to share this issue.

Why don't we wait for the store update this evening before we raise any red flags, huh?

It's already updated

I also have the same issue.

Cannot buy/pre-order PS4 heavensward, but apparently I can buy PS3 heavensward, according to PSN store...
However MogStation says I have only a PS4 license (for the base game/ARR)....

I'm on SE Support to see what to do. Any news I will tell you guys.

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Originally Posted by alfangel

It's already updated

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No it's not. For example, Wander is supposed to show up this week, yet if I go to "New Games", it's not there.

(Neither is Heavensward for that matter)

Tonight, after the store updates, they should be.

there is under ARR, the complete edition, if you have ps4 or check it again i'm looking at it right now

PS3 -> PS4 Upgrade

What the store tells me...
http://i.imgur.com/vifzQCP.png

But... If I go to the PS3 Store...
http://i.imgur.com/Ol0VCEQ.png

To bad you need the PS4 version to play on the PS4! :(

I'm getting the same issue. SE and Sony need to get this fixed.

I'm in the same boat as you guys. Got really excited to see it, then worried that I may not be able to purchase the digital version because of this.

This is a PSN issue I'm not sure square can fix it.

I have contact the SE support and they told me to download the trial to see if if PSN unlocks the expansion. But when I try to do this, the PSN told me that I HAVE a PS4 version already purchased. When I told the SE support, they told me to buy a physic version of the game (but, if I do this, will take to long to arrive on my country and I will lose several days of gameplay). So they told me to contact SONY. I did that and the Sony Support told me they will investigate and see what to do. But they also told me if the game was a courtesy, then i cant have the found back on my PSN Wallet. So I will have to wait the Sony answer.

Greetings,

We are aware of the issue where users who participated in the PS3>PS4 upgrade campaign are not able to purchase the Heavensward pre-order for the PS4 on PSN.
We are currently reaching out to Sony regarding this and will update when we have more information.

@Bayohne

How will this work for those of us you have our family members under 1 SE account (multiple service accounts)? I see there is a PSN store item for "new service account" when it comes to PS4, will we be able to buy multiple PS4 copies from the store for this?

I also suffer from the same issue of not being able to buy anything but the main game because of the upgrade campaign.

Thanks!

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Originally Posted by Bayohne

Greetings,

We are aware of the issue where users who participated in the PS3>PS4 upgrade campaign are not able to purchase the Heavensward pre-order for the PS4 on PSN.
We are currently reaching out to Sony regarding this and will update when we have more information.

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THANKYOU! I was hoping i wouldnt have to buy the ps4 version just to pre-order the Collections

having the same problem here, after a few minutes of the support rep doing "research" he just told me to try again later, well... its later... still having the same problem. I am very very happy that squeenix is on the job but if i end up having to buy it physical im gonna be very very mad. Same situation as our brother a few posts back, its just not gonna arrive on time in my country.

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Originally Posted by zerotaine

having the same problem here, after a few minutes of the support rep doing "research" he just told me to try again later, well... its later... still having the same problem. I am very very happy that squeenix is on the job but if i end up having to buy it physical im gonna be very very mad. Same situation as our brother a few posts back, its just not gonna arrive on time in my country.

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They told me that PS3 copy releases earlier so I should just buy that instead because PS4 is going to release later... meanwhile I have no PS3 to use anymore...

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Originally Posted by Icehunter

They told me that PS3 copy releases earlier so I should just buy that instead because PS4 is going to release later... meanwhile I have no PS3 to use anymore...

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Quote:

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Originally Posted by Bayohne

Greetings,

We are aware of the issue where users who participated in the PS3>PS4 upgrade campaign are not able to purchase the Heavensward pre-order for the PS4 on PSN.
We are currently reaching out to Sony regarding this and will update when we have more information.

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There are ready looking in to this please wait :3

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Originally Posted by Icehunter

They told me that PS3 copy releases earlier so I should just buy that instead because PS4 is going to release later... meanwhile I have no PS3 to use anymore...

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And this from sony themselves? excuse my foreign language but that's bullshit.

Oh I was thinking something was messed up with my account but looks like everyone from PS3 > PS4 is having issues, PSN still has me listed as PS3 for full version and has me listed as demo for PS4. Well this also affect if wanted to buy a copy from regular store also?

I got a bit worried, as a PS3>PS4 conversion player myself, and just outright bought the PS4 version from the PSN. Starting to wonder if I screwed myself over since I wasn't sent a registration code like I thought I would.

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Originally Posted by QuikFoX3a

I got a bit worried, as a PS3>PS4 conversion player myself, and just outright bought the PS4 version from the PSN. Starting to wonder if I screwed myself over since I wasn't sent a registration code like I thought I would.

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Why are people doing things like this? You have 17 days until early release, we got an SE response within what? About 3 hours? Just be patient. If this is still an issue in 10 days, it would be closer to (but still not quite) an appropriate time to start the panic party.

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Originally Posted by Dement

Why are people doing things like this? You have 17 days until early release, we got an SE response within what? About 3 hours? Just be patient. If this is still an issue in 10 days, it would be closer to (but still not quite) an appropriate time to start the panic party.

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I did that as soon as it went up on the store as I'm at work, SE didn't respond till 2 hours after I had made the purchase. To be honest I'm not worried about the $30 I used for the purchase of the PS4 version, just worried that it screwed my account up.

I was seeing this issue before I saw this forum thread.

I was in live chat to see what is going on about this and he told me the following:

The system is still updating. give it about 2 hours and log onto the store from your console. If you are still having problems, contact PSN tech support again.

So there is the word from PSN about 15 mins ago.

Under my PSN account for Services List, it says I have Heavensward Early Access. Does that I have early access? bought the bundle. PS3 to PS4 upgrade.

Quote:

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Originally Posted by Bayohne

Greetings,

We are aware of the issue where users who participated in the PS3>PS4 upgrade campaign are not able to purchase the Heavensward pre-order for the PS4 on PSN.
We are currently reaching out to Sony regarding this and will update when we have more information.

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Ty very much ^^

I posted this in another thread:

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Originally Posted by Rhas

I tried calling Sony support and they said that the store is being upgraded all day every Tuesday so that could be interferring with what we are seeing and they commented to try it later after the PSN store maintenance is over.

Also, they verified that I had A realm reborn listed under my account for the PS4.

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Think we may just need to wait for the PSN store maintenance to finish updating before we can purchase.

I was a lot more panicked before I called Sony and talked to a live person heheheh

Quote:

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Originally Posted by Bayohne

Greetings,

We are aware of the issue where users who participated in the PS3>PS4 upgrade campaign are not able to purchase the Heavensward pre-order for the PS4 on PSN.
We are currently reaching out to Sony regarding this and will update when we have more information.

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And TY for your update as well :)

I have yet to get on the PSN store to see if the game is available, which apparently it is finally. This is disheartening because I also upgraded from PS3 version to PS4. If I'm cut out of the preorder bonuses and early access because of this, I'm going to really question whether to bother with HW.

Quote:

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Originally Posted by Dement

Why are people doing things like this? You have 17 days until early release, we got an SE response within what? About 3 hours? Just be patient. If this is still an issue in 10 days, it would be closer to (but still not quite) an appropriate time to start the panic party.

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This. A million times this. You can buy it the day before early access and be just as fine as those who made mistakes and bought the game twice because they jumped the gun a bit. For those on Steam, they can't even buy HW yet, for what it's worth. Let the dust settle then just make your purchase once they have stabilized things a bit.

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Originally Posted by m3eansean

This. A million times this. You can buy it the day before early access and be just as fine as those who made mistakes and bought the game twice because they jumped the gun a bit. For those on Steam, they can't even buy HW yet, for what it's worth. Let the dust settle then just make your purchase once they have stabilized things a bit.

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People are just that hyped for heavensward :/ i can't blame them.

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Originally Posted by zerotaine

People are just that hyped for heavensward :/ i can't blame them.

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Money is burning a hole in their pockets it would seem.

http://i.imgur.com/xXIW3t8.jpg
That means I no early access?omg
what can i do?

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Originally Posted by redjohn1668

http://i.imgur.com/xXIW3t8.jpg
That means I no early access?omg
what can i do?

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The bundle has no early access. To get early access you must purchase them separately. You can probably contact Sony and ask them to cancel your order.

THX , I DOING

I know many people said psn was updating abd wait till later. According to those that spoke to psn reps. Its now much later and on my phone says unavailable. So guess it's just the waiting game from SE communicating with psn....

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Originally Posted by m3eansean

This. A million times this. You can buy it the day before early access and be just as fine as those who made mistakes and bought the game twice because they jumped the gun a bit. For those on Steam, they can't even buy HW yet, for what it's worth. Let the dust settle then just make your purchase once they have stabilized things a bit.

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Because of hiccups like this one, people have every reason to be anxious the closer we get to launch. Problems WILL happen, and it would be better if these problems were discovered BEFORE the first day of early access.

People will be as comfortable as they can get once they're able to download the software, get it installed, and know that they're ready to go as soon as the 19th rolls around and all that content becomes unlocked.

And it's not just bug detection folks are concerned with. Because server congestion is an inevitibility once the download becomes available, they want that download to be available a week or more in advance, to ensure that everyone has time to get it done BEFORE early access. Folks who jumped on the preorder because they wanted early access certainly don't want to spend hours, or even a full day of access time just downloading the stupid update.

For my part, I'm sort of in a morass of being uneasily patient. I pre-ordered the physical version, and was told at the counter that the physical box woudln't be available until the 23rd, but that I would be able to download the digital version in order to participate in early access. I'm not exactly sure how that's going to work, or where I need to go to download the "free" digital version, but I'm reasonably certain that the answer will be made obvious in time.

Nevertheless, like others I'm worried that whatever downloading happens won't happen until the 18th, meaning I'll have to fight with thousands of other players all trying to download at once - and then once I have it, discovering that SE made some kind of critical mistake that prevents play, leaving me to wait while SE's programmers work themselves into a lather trying to fix it.

I'm on the same boat. PS3>PS4 upgrade, not being able to pre-order.
I do care about my money and considering that we are still 16 days away from release, I will give Sony 10 days before I "panic". Only until then will I even think about buying the complete version, if I have to. I would be mad, of course, cause that means I'm giving up more money to a game I already own (ARR), even if PSN doesn't think so atm.
Plus I would not be receiving my collector's goodies, in this scenario, as I had originally hoped to do.

Anyway, people you got to relax a little and give it at least until next week for Sony to fix this issue. In the end, if your going through PSN to purchase, it's all digital anyway which means you'll begin downloading as soon as it becomes available to everyone else, considering they fix the issue.
Again, just give it until around June 10, at the very least to allow them to fix this. Stop wasting your money by rushing to buy the complete version, especially when both SE & Sony have acknowledged that they are aware of the issue.

yea im having the same problem