Can't transfer from Free Trial to Full Game

Hello, so last month I started the 14 day free trial withouth a problem, last week it ended and a few days ago I was ready to transfer to the full version.
I went to the Mog Station and hit "Transfer to Regular Service", I registered and then it asked me for the code, so I add the funds to my wallet and I try to add the game to the cart but I get an error saying "the game is unavailable to purchase at the moment", I try from a browser and I get another error, this time it says I'm "not authorized to purchase or download the game". And this is the only game that gives me errors when I try to purchase it.
I've since been investigating and found out that on the XMB under Account Management > Transaction Management > Services List I have the Free Trial still activated, is says I have 1 remaining (1 what? Download?) but it has no expiration date and there's no option to delete it from there, a friend of mine managed to replicate this problem: he activated the trial on another account and it showed up on the Services List, then he got the same errors when trying to purchase the full game so we concluded that this must be the problem.
Of course an easy solution would be to buy the game from another account but I already have the funds on this one and it's not like I can spend another 20 dollars, so I want to know if there is any way to get rid of the Free Trial from the Services List.
I have not found an answer to this anywhere so any help is greatly appreciated.

Have you applied the key to https://secure.square-enix.com/accou...est=mogstation

I don't have a key, the Store won't let me purchase the game in the first place.

Got the same problem, along with another friend; she's out of trial time, and it still won't let her buy it. Tried going through and getting it on the browser store too, but it gave a similar error, with the reasoning being I already purchased it. All I've purchased is the free trial, so the issue seems related to some download service believing we own the product by mistaking the trial for the full game, and thus not allowing us to buy it for the registration.

This feels like it's a recent issue, because I was able to add it to my basket over a week ago, while still playing the free trial. And another friend who had about one day left (or recently ran out on trial time, can't quite remember) was able to purchase it off PSN without issues just about two days prior.

Would really like to hear something related to this.

Try going to the list of games that you have already purchased, I think it's inside the PS Store in your PS3, on the left side at the bottom of the menu (I think u only have to go to the "Library" on your PS4 but there is also an option inside the PS Store there). Anyway, so just go there, read through the list and maybe you will find the game there and probably u may be able to download it from that list. Good Luck \o/

The problem is we can't even purchase the game or even redeem a code from a physical copy (as someone on the PS3 forums confirmed) because the trial is somehow still active.

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Originally Posted by Calipso

The problem is we can't even purchase the game or even redeem a code from a physical copy (as someone on the PS3 forums confirmed) because the trial is somehow still active.

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Can confirm this with two other players; our physical copy codes are being rejected. PSN still won't even let us dream of buying it, and now that we paid money, that won't fly either.

For all intents and purposes, we now cannot play a game we own.

A friend of mine and I are also experiencing this issue. Every time we try to add it to cart, it says it "cannot be purchased at this time." I know this is a recent problem too, because I was able to add it to my cart without issue around a week ago, and I was still playing the free trial. Had I known something would break between now and then, I'd have obviously avoided this ahead of time.

Making new characters is not a favorable option, and really shouldn't be one we'd have to do. Something on someone elses end broke, not ours

I've got the exact same problem. Wasn't sure if I'd like the game so opted for the free trial and found that I absolutely love it! Played till I reached the level cap then spent the entire weekend being thwarted by PSN repeatedly refusing to sell me the full game.

Foolishly I added the funds to my account before I knew there was a problem so creating a new account or suchlike to buy it is no option for me. Plus I don't want to have to start all over again with a new character. Really hope they get this fixed as soon as possible

We've gotten a few replies from Sony support, very few though. The most promising is the idea that the "psn store update" will fix the issue, and it's not by much. Still, we're escalating the issue, so now isn't the time to stop.

This isn't an issue we can solve ourselves. We clearly need help, and the best way to do that is to ask for it everywhere we can. If you can spare a few minutes to call Square or Sony support, or even submit inquiries and reports on the matter, that's helpful for everyone trying to see an end to this problem.

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Originally Posted by Ashtos

We've gotten a few replies from Sony support, very few though. The most promising is the idea that the "psn store update" will fix the issue, and it's not by much. Still, we're escalating the issue, so now isn't the time to stop.

This isn't an issue we can solve ourselves. We clearly need help, and the best way to do that is to ask for it everywhere we can. If you can spare a few minutes to call Square or Sony support, or even submit inquiries and reports on the matter, that's helpful for everyone trying to see an end to this problem.

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Ok, thanks for continuing to call support, I can't do it myself but it's appreciated if anyone else can. Is there a date for the next PSN Store update? Right now that seems like our best bet.

EDIT: The update will be tomorrow.

The same thing is happening to my friend, he has been trying to buy the game (PS3) for more than a week. We already tried today so it wasn't fixed by the store update. SE should look into this, they could potentially loss many sales.

Yeah, I'm not seeing a change yet either, so I kinda doubt the PSN store itself is to blame.

More interesting, if I change to a PSN account on the same system, I don't get this problem anymore. The game is still installed, everything on the console is still the same, it's just a different account, one that doesn't have the "Free Trial" listed under Account Management > Transaction Management > Services List.

Really feeling certain that that's to blame, and if there was a way to delete it or actually make it expire, that would help.

Edit: As an addendum, I tried logging into my primary account on a different PS3 system; this one had never played nor installed the FF14 free trial on any account. I was still unable to purchase the game from the store, or register the code. The "Free Trial" was still listed under my services list.

Pretty sure we need to get rid of that now.

Alright, some considerably good news. Unfortunately you'll have to do a bit of calling, but it works.

Call 800-345-7669. Select the number for a playstation specialist (I think it's 3, all I know is it's from the first listing).

Ask them to remove the license and entitlement from your account. Explain to them, if you need to, that deleting, reformmating, rebuilding, resetting does nothing. It's entirely account based. And the license and entitlement under Account management > Transaction management > Services listed isn't expiring. It didn't refund the "free trial" correctly, and that needs to happen. SE can't do it, it needs to be removed, and it's bugged out/glitching/didn't refund or expire properly.

If they say you can only talk to a supervisor for that, do it. It took me a bit, but he was helpful and realized we were right in our deduction. He "refunded" the trial, an expiration date appeared on the services, and things are golden.

I'd suggest logging out of your account ahead of time. Information you will need; Name, PSN ID, PSN login email.

I warned him that I was advising more people to do this, so maybe it'll go a bit smoother for everyone else.

Kudos goes to zombah23 for finding the solution, we wouldn't be here without them.

^ this gives me hope! I am going to try it and see if it works as well.

If they're resistant, or saying they can't do anything, keep trying. Try other options, if one service isn't helpful or starts hanging up on you. Be persistent, several of us had this fixed already, they can do this for you.

Check out our Sony thread for more help.

http://community.us.playstation.com/.../false#M369240

Okay I kinda forgot to reply here but yes, at the moment, calling support and getting them to remove the trial license seems to be the only solution, hopefully this issue will be actually fixed soon so no one else has to go through this.