The Broken Pre-order codes

So i just saw a post by a community dev regarding this stating they've sent out extra codes for the people with broken ones, im just curious as of the dispatches of these because i pre-ordered today and i've not received a replacement code and the same for a few others i know.

bump

/10char

so yours said it was already used?

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Originally Posted by silverhope

so yours said it was already used?

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indeed

/char

Looking at your forum profile you wrote that your location is the UK, so am I safe to assume you're referring to the European edition and it's saying that the code has already been redeemed?
If not, can you please provide more information so we're able to assist you? What site did you pre-order from and when? How many digits is the code? Where did you try to redeem it?

That additional information will be helpful to better assist you!

For reference, we had an issue on the NA store where some pre-order codes (18-digit, AAAAAA-123-AAAAAA-123 style codes) were producing errors on the pre-order site. We corrected the issue and sent new codes to those that were affected.

If it's the pre-order code they emailed you, it said in the mail:

This code will not be active until closer to the launch of the Early Access period, starting 19th June 2015. We will email you again soon when your code can be redeemed.

This is a different code to the pre-order code (different format XXXXX XXXXX XXXXX XXXXX XXXXX)

Hi ..i was one in NA with problem with code too but it was fix when somone on forum said to try with space and no "-" .. and it's worked i was able to redeem it :) if that can help

Im Getting an invalid code error when i try to register my own code as well.

Im EU so the pre order code is an XXXX XXXX XXXX XXXX XXXX type. Problem is when I copy paste the code over its too long to fit. Even removing the spaces is only leaving me with an invalid code. Seems the code should be a XXXXXX-000-XXXXXX-000 code. Confused here Q_Q.

Link im using is the https://preorder.eu.finalfantasyxiv.com/en/redeem link that was posted in an earlier thread.

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Originally Posted by Raiya

Im Getting an invalid code error when i try to register my own code as well.

Im EU so the pre order code is an XXXX XXXX XXXX XXXX XXXX type. Problem is when I copy paste the code over its too long to fit. Even removing the spaces is only leaving me with an invalid code. Seems the code should be a XXXXXX-000-XXXXXX-000 code. Confused here Q_Q.

Link im using is the https://preorder.eu.finalfantasyxiv.com/en/redeem link that was posted in an earlier thread.

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As I mentioned here in this post, the EU online store is providing Mog Station (or PSN) codes directly to users that purchase from their store (20-digits is a Mog Station code) and you do not need to visit the pre-order site. Did your email instructions point you to go to the pre-order website? If so, that may be something we have to look into!

http://i296.photobucket.com/albums/m...ps53y54yn6.jpg

Someone got this its the same as mine. Kinda vague as it says you redeem the code closer to the time. If the code is applied directly to my account thats fine but when I logged into mogstation it shows nothing theres nothing on it atm to say if I got the preorder status. Whole process seems a bit messy atm expecially since when I've preordered the expansion theres no way to verify its all done atm. At least the expansion is 3 months away so plenty of time to sort the issues, heaven help yas all tho if we get these things happening days before Early Access launch! D:

Also you posted a link to redeem codes for EU in one of your earlier posts so kinda confused there too! @.@

Yeah i ordered mine from EU sorry for late reply, in LotA lol,

but yeah it told me to input the code and nothing happened, stated it was invalid.

edit:

so basically just save this email and redeem it later/

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Originally Posted by Raiya

http://i296.photobucket.com/albums/m...ps53y54yn6.jpg

Someone got this its the same as mine. Kinda vague as it says you redeem the code closer to the time. If the code is applied directly to my account thats fine but when I logged into mogstation it shows nothing theres nothing on it atm to say if I got the preorder status. Whole process seems a bit messy atm expecially since when I've preordered the expansion theres no way to verify its all done atm. At least the expansion is 3 months away so plenty of time to sort the issues, heaven help yas all tho if we get these things happening days before Early Access launch! D:

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Thanks for the image! You'll need to apply your code on the Mog Station, but it does not accept that code yet (detailed instructions will be sent closer to launch). :)

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Also you posted a link to redeem codes for EU in one of your earlier posts so kinda confused there too! @.@

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Yes, some European retailers will be delivering pre-order codes, but not all of them. :)

So my code should work, i just need to wait till closer to the time? cause when i input all the digits it gives me the error but i guess itll become valid closer to launch

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Originally Posted by Raiya

snip

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The pre-order code is not the same as the early-access code.
EU SE shop bought only gets the early-access code it seems.
At some point you will get an email to inform you that you can use your early-access code.


You mention not seeing anything in your mogstation.
It should show that you now have a Heavensward License.

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Originally Posted by Aeyis

The pre-order code is not the same as the early-access code.
You mention not seeing anything in your mogstation.
It should show that you now have a Heavensward License.

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No, Mog Station codes cannot be redeemed yet. We will email users when the codes can be redeemed.

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Originally Posted by Bayohne

No, Mog Station codes cannot be redeemed yet. We will email users when the codes can be redeemed.

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Hmm, I thought it would already show up as you owning the expansion tho? My mistake if that is not the case.

I would imagine that if you pre-ordered through the SquareEnix store that it would link your account and apply digital downloads automatically, but ah well. Too bad this isn't how it works, would save a lot of trouble! *whistles innocently*

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Originally Posted by Bayohne

Thanks for the image! You'll need to apply your code on the Mog Station, but it does not accept that code yet (detailed instructions will be sent closer to launch). :)


Yes, some European retailers will be delivering pre-order codes, but not all of them. :)

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so i've got the same as in picture, is that the only code we get as thats for the early access? or does that give us all the preorder bonuses too?