Crash: Could not detect DirectX device.

Details:
While playing the game I will randomly get a crash, where the game freezes or a moment, then closes out and it says "Could not detect DirectX display device." My display doesn't shut down or show any errors and my graphics card shows no errors or faults. However, the crash only occurs while I am running, and seem to be triggered by me changing direction.

Steps:
After it crashed, the game closed with a box that came up that said "Could not detect DirectX display device."

Date & Time:
It occured at 11:35 PM & 7:24 PM. It has happened several other times in the last 48 hours (I just started playing the game). I am in the same time zone as Tokyo.

Frequency:
Regularly, but not predictable. No clear pattern of "why".


Platform:
Windows 7 64-bit Laptop
Intel Core i7 CPU Q70 1.73 GHz
4084 MB Physical Memory
2047 MB Virtual Memory
DirectX Version: DirectX 11

PC Manufacturer & Model Number:
Toshiba Qosmio X505-Q887

Operating System:
Windows 7 Home Edition, Service Pack 1

Graphics Card:
NVidia GeForce GTS 360M, Driver Version 8.17.0012.7533

ISP:
Public Network

Type of Internet Connection:
WiFi

Are you running in full screen or windowed mode?

The Direct X errors I've noticed happen when a program in Windows temporarily take focus off your game window. This is most common in full screen mode. For instance if your Instant Messenger or Antivirus application pops up an alert message from the taskbar. Also make sure you aren't accidentally bumping the Windows key on your keyboard.

Hope this helps!

not to sure about Nvidia cards as i use ATI on this build but there was a bug that caused this to happen. i agree with what shift is saying above, you wanna check to see if you have the latest drivers for your card as this will fix bugs with any luck^^

If your laptop has an IGP you will have to disable Aero to play the game without that crash happening all the time.

Quote:

---

Originally Posted by Coldfire

If your laptop has an IGP you will have to disable Aero to play the game without that crash happening all the time.

---

This happens to me while in windowed mode only.

I notice when I disable aero I can run the game windowed for a longer time, but as soon as I enter a more graphic intensive enviroment like the Black shroud it will show the error. I can play the game Full screen with all settings maxed, except AO just fine.

I defenitely wish I could play windowed =/

Windowed basically fries your GPU. Everyone has this problem and that's why people are so furious about the alt-tab issue.

I had this bug with my GeForce card too (different model though), you should try the latest driver, it's all good for me now.

Quote:

---

Originally Posted by Coldfire

If your laptop has an IGP you will have to disable Aero to play the game without that crash happening all the time.

---

I'm not sure what you mean IGP. Can you tell me how to find out if I have one?

As to windowed/not windowed, I don't play in Windowed mode. I play Fullscreen. And no, I'm not having any popups. Today, for the first time, when it gave the error, NVidia Control Panel said that the display driver did fail.

In other words, this moved from a game issue to a display driver issue. I just found out there is a newer version available... once it's downloaded and installed I'll update if that provides a fix.

I updated my graphic's card driver and the game still crashes. It doesn't give the same error message. Instead, now it just freezes up, windows says "This program stopped responding. Do you wish to close the program?" and then it closes it automatically.

Now, my current driver is 3.8.812.0 for my NVidia card.

Your driver version sounds a little... off? I don't know if your laptop is different, it was 270-something with the DirectX bug for me, and the latest version is 280.26 for your GTS 360M, download it here:
http://www.nvidia.com/object/noteboo...ql-driver.html

Quote:

---

Originally Posted by Tombah

Your driver version sounds a little... off? I don't know if your laptop is different, it was 270-something with the DirectX bug for me, and the latest version is 280.26 for your GTS 360M, download it here:
http://www.nvidia.com/object/noteboo...ql-driver.html

---

My apoligies. It is 280.26. I accidentally read off the NVidia ControlPanel version. The driver version is 280.26. And after the update, no major change except instead of FFXIV noticing the error and shutting down, windows admits the driver is failing and shuts Final Fantasy down for me.

Too bad that didn't help :p
Try this one:
http://forum.square-enix.com/ffxiv/t...able-to-detect..

Cheers.

No way to fix this atm, we're all hoping SE gets on this soon and fixes this issue. i feel this is one of the biggest issues holding this game back. SE has left us with 2 options...

1.) Run fullscreen and suffer this crash whenever ffxiv loses focus for any reason. On most systems it's common for other apps to breifly take focus, things like OSD's, windows messanger, windows update notifications, AV notifications and many more.

2.) Run in windowed mode, good thing is pretty much all that will crash ffxiv in this mode is hitting ctr+alt+del (win7 & vista). however this is far from ideal, because of the way directx handles multi-gpu system ATI xfire will not work in this mode and Nvidia SLI can work but it's far from optimal. also vsync will not work in windowed on multi-gpu or single-gpu systems.

To sum up we have a choice constant crashes or poor performance, we can disable everything on our systems that would cause fullscreen mode to lose focus but why should we have to?

This issue has been going on for way too long, and your not the first to complain, i just hope SE acutally does somthing about this and soon.

the same thing is hapning to me but i dont use a laptop i jast hope its fix soon