Got scam by SHop of squarenix ...

i help My brother buy Pc Download and he get prepaid mastercard .. and we get stock on the "thank you order succes wait little till order is procees and detail .........." its been change on card i see it online. i see the order detail on final fantasy but i dont see any order number ..and i didnt get any email for key and all his info is uptodate. Email , adress and all. so i do research and send me to www.findmyorder.com to get my code ...but weird while on squarenix the email and 5last MC card digit find the order .... the site "findmyorder.com" say my email not correct and i got no order ..... but the company who charged me is digitalriver (seing it on card info online). and i try to contact someone. i only get automatic people sending me to "www.findmyorder" ... pointless

and my brother already got scam by wallmart selling returned DVD with code already used ... and now he dont get his email ....WTH


EDIT : PS .sorry for my mistype ...im kinda piss off ..cos i cant find any phone number to call them ..they pretty hide them well. and all help is all robot that send you to the place im asking help cos its dont work.

Lemme help make some sense of this:

Her brother has bought the PC download of the game using his prepaid mastercard, when he bought it he got a confirmation notice and was told it will take some time to process, his card has been charged for the order and you can see the confirmation of this but you don't see an order number and you didn't get an email for the game registration key. All your information is up to date, email, etc. you used findmyorder to confirm your order status but found nothing and it stated you dont have an order. you tried to contact support but you only get an automated response.

I suggest contacting Square Enix Customer Support with as much information as possible, whether it be online chat service or telephone/email. they'll be able to help, are you sure you purchased it off the Square Enix Store?

I do but i cant find any phone number anywhere on the site or chat thing.

is it cos they are close the sunday so that why my brother didnt get any email of the order normaly that is automatic not supposed to be like that

Quote:

---

Originally Posted by YeaniNah

is it cos they are close the sunday so that why my brother didnt get any email of the order normaly that is automatic not supposed to be like that

---

Yeah support is offline weekends, however there is a localization number to call. check out here: http://support.eu.square-enix.com/

Thats the EU version of the support. hopefully all the information you need is here :)

i found this

If you purchased FINAL FANTASY XIV: A Realm Reborn from the Square Enix Store, your registration codes for the full version of the game will have been sent out to you via email. If you have not received your email, please log in to the following site using your SQUARE ENIX Membership details to view any codes for your account http://sqex.to/ffxivcodes
If you purchased from another online retailer, please contact them for more information on your specific order.

Please note, those with Early Access entitlement will have continued access to FINAL FANTASY XIV: A Realm Reborn until 23.59 GMT on August 29th, after which a full registration will be required.

but when i go there ..said ( No codes available for your account) ....he bought the game why we cant find it ....

02/01/2015 11:46 AM DIGITAL RIVER IRELAND

SHANNON, CO. , IE
Référence: *********
360100 POSPreAuth:Checking:NoAccount 31,98 $

and on site squarenix show that

Order Date: 2/1/2015
Billing Address:
***********
*********
*******, **
*** ***
CA
Qty Product Name
1 FINAL FANTASY XIV: A Realm Reborn [PC DOWNLOAD]
PC Digital Download
Electronic Download
FINAL FANTASY XIV: A Realm Reborn Installation Instructions

Yeah, unfortunately these types of orders are handled by Digital River and they're simply horrible to deal with (on top of being really, really slow - both with physical and digital products). And on the weekends they're next to useless.

There's just really no excuse. You could have (for example) ordered a digital copy of FFXIV from Amazon.com and the key would have been delivered to you *immediately*. Digital River, on the other hand, can take several days to "verify" your billing before providing you with a key, and it's ridiculously difficult to cancel your order with them.

so it could take day with them to send email?? if you say so i should wait few day to see if i received it. cos i know when my other brother bought is PS3 one didnt took long and mine either .. so was like should take 4 hour to wait... but i should see maybe in 1-2 days and contact them ..i just wonder why i cant check my order on the digital river ..but i can on squarenix ..are they that slow ???

Quote:

---

Originally Posted by YeaniNah

digitalriver

---

There's your problem. Digital River is hands down, one of the worst companies in the world when it comes to things like this. I have never had something go smoothly with them. Things are slow, take multiple emails/phone calls, and several times in the past I've even had to simply get refunds for things. Of course, said refunds can take weeks or even months.

and being in canada ... amazon not being so complete ..i saw only the whole game cd but not digital download

Thankfully on some things (like Type-0 HD) they are going with Pepita. Not sure how good they are, but its better than digital river :p.

this is why you get it off of steam or the ps4 store(or gamestop) instead

we got it finaly im relief ...that he get it ...cos i was so lost for it try to help since he got scam by wallmart ..and now i was affraid i try to help and he lose money again ..

Quote:

---

Originally Posted by YeaniNah

we got it finaly im relief ...that he get it ...cos i was so lost for it try to help since he got scam by wallmart ..and now i was affraid i try to help and he lose money again ..

---

Glad to hear it's sorted out..have fun!

Fait juste attention dans le futur, comme les autres ont dits, Digital River n'est pas bon, évite les si tu peux.

i thought the same thing but when i called them they said it takes upto 24-72 hours to process sometime just keep checking your email and digital river findmy... site

Quote:

---

Originally Posted by YeaniNah

we got it finaly im relief ...that he get it ...cos i was so lost for it try to help since he got scam by wallmart ..and now i was affraid i try to help and he lose money again ..

---

How exactly did he get scammed by walmart? I know read earlier post but I like to know more about it, anyways for digital river yea have they a horrible reputation. They usually get their stuff out just not in a timely manner.

he bought a game that the plastic sealer was loose(not tight seal like New game) and when he try to enter the code its was saying code already use . normaly when you bring back a game for refound they put back a plastic on it but not the same as tight. So its easy to know someone bought it took the code and ask for refound and its was the only one left at wallmart ...normaly you dont allow refound for those type of game you only need the code to play it. But now i dont buy anymore game at wallmart if they accept refound on game that without the code you cant play. its easy to scam with that ..buy the game take the code and refound it saying you didnt know about you need net then as the CD to a friend to install the game...or resell the code to people ... its a real scam.
so i put that on the fault of walmart ignorance to autorise return

I upgraded from the PS4 trial today through the Mog website and it upgraded me to the PC Collectors edition. I didn't even get an option to choose which platform. Then I couldn't log in to play on my PS4 so I had to buy it again on the PS4.
If I'm playing on the PS4 and my account is linked to PS4 then why would it upgrade me to PC? Not happy.

Quote:

---

Originally Posted by DarkChild

I upgraded from the PS4 trial today through the Mog website and it upgraded me to the PC Collectors edition. I didn't even get an option to choose which platform. Then I couldn't log in to play on my PS4 so I had to buy it again on the PS4.
If I'm playing on the PS4 and my account is linked to PS4 then why would it upgrade me to PC? Not happy.

---

my guess is it as something to do with the licensing scheme that sony pulled on SE. think about it. you can't use the same license to play on the PS4 as you did with the PS3 and still play on the PS3. and you can't even register the PS3 of PS4 on a windows computer.

Quote:

---

Originally Posted by Gyson

Yeah, unfortunately these types of orders are handled by Digital River and they're simply horrible to deal with (on top of being really, really slow - both with physical and digital products). And on the weekends they're next to useless.

There's just really no excuse. You could have (for example) ordered a digital copy of FFXIV from Amazon.com and the key would have been delivered to you *immediately*. Digital River, on the other hand, can take several days to "verify" your billing before providing you with a key, and it's ridiculously difficult to cancel your order with them.

---

I keep hearing this from people, every time I've ordered from them though, I get my items ahead of the shipping date though O_o. Weird.

I had about the same thing happen to me. My card got charged but I never received my order. I contacted SE, they told me that they never charged me and to try to buy the item again. I never ended up getting my money back. To this day I can see the charge. It happened about three months ago.

After sending in a bunch of complaints they told me that they "canceled" my order (wink wink) because my SE account's address didn't match my prepaid visa's address. Found out that my SE account had my old address. Fixed it. Still pissed though, never going to try to buy something off their official site again. Not worth it.