Having Some International Issues in the SE Store

https://store.eu.square-enix.com/eme...ery-Moogle.php

^ I'm trying to order this for my significant other for Christmas.
I'm in the USA, she's in the Netherlands (Europe)
Everytime we put the order through it gets denied for "Payment has Failed" or "For Security reasons we are unable to blah blah blah" with no specific reason why. I'm assuming it's because of international issues but we tried both debit cards and paypal. Just wondering if anyone knew a way around this. I doubt support can just magically waive security features.

I'm pretty sure the payment system uses a verification that is based on your IP. So if you are trying to buy from an EU site, it checks your IP and fails because it's in another country.

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Originally Posted by M0xie

I'm pretty sure the payment system uses a verification that is based on your IP. So if you are trying to buy from an EU site, it checks your IP and fails because it's in another country.

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Bleh.
That explains why i can't order it myself for her as an alternative either. The store just says it's unavailable in my location lolz
I already sent a support message to the SE store, though i doubt they can do anything but it's worth a shot.
Getting the feeling i just won't be able to get it for her.

Edit: Thanks for the reply btw

Can you buy it from the US store and ship it to her? At least then she'll get it :)

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Originally Posted by M0xie

Can you buy it from the US store and ship it to her? At least then she'll get it :)

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I haven't tried that yet but i will in the morning. Just got home from work and was checking any replies. Only dropping a quick message before going to bed to let you know I'm still paying attention to the thread~ (would find it rude to just ditch when someone's trying to help)
but right now i plan to lie down and pass out lolz

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Originally Posted by Shirana

I haven't tried that yet but i will in the morning. Just got home from work and was checking any replies. Only dropping a quick message before going to bed to let you know I'm still paying attention to the thread~ (would find it rude to just ditch when someone's trying to help)
but right now i plan to lie down and pass out lolz

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If that's what you end up doing just remember that you/she'll have to buy NA/US expansions. I'm pretty sure that you can't mix&match...

I can't vouch for how legal it would be, but using a VPN to place the order would probably work. Before considering that, though, do a little bit of research, look into possible security risks etc. to confirm whether or not you want to make use of that option - I certainly don't want to recommend anything shady. Considering that you'd probably end up paying a higher price than you would the other way around because of EU taxes and €, rather than a lower price, I'm pretty sure nobody would have an issue with it.

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Originally Posted by M0xie

I'm pretty sure the payment system uses a verification that is based on your IP. So if you are trying to buy from an EU site, it checks your IP and fails because it's in another country.

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It could also be that the billing address is in a different country and name than the shipping address. This might trigger any bank fraud detection systems. You could call up your card issuer and ask if that's the problem and they might be able to let that process.

The Store-Website uses ip to verify your country. It is to list only items that are possible to buy within your region!
When you try to buy something, it uses the profile settings to verify your country!

Its not userfriendly but you can bypass both, just not as simple as it should be...

Proxy against the first problem, but VPN is better because security with your login account. Profile edit against the secund problem and you can send her the item...

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Originally Posted by MaethusXion

If that's what you end up doing just remember that you/she'll have to buy NA/US expansions. I'm pretty sure that you can't mix&match...

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I can't wait until Mooglesward comes out to buy expansions for my plushie!

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Originally Posted by Riepah

I can't vouch for how legal it would be, but using a VPN to place the order would probably work. Before considering that, though, do a little bit of research, look into possible security risks etc. to confirm whether or not you want to make use of that option - I certainly don't want to recommend anything shady. Considering that you'd probably end up paying a higher price than you would the other way around because of EU taxes and €, rather than a lower price, I'm pretty sure nobody would have an issue with it.

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Doesn't always work. I am currently in Europe and use a VPN, to purchase things and to make server changes don't work. With or without VPN on. I had to call CS and they were able to do it for me. Their verification is definitely not the best. Always been that way though. Not only IP based but has to match exactly on what is on file information wise.

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Originally Posted by M0xie

Can you buy it from the US store and ship it to her? At least then she'll get it :)

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I'll prolly have to do that, though I'd end up with in-game moogle minion and not her but at least she would get the plush. Moogles are her favorite thing in FF14 so even just the plush would make her happy. Customer support for the SE store said as much as i figured. They can't just magically go around their security features lolz

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Originally Posted by Riepah

I can't vouch for how legal it would be, but using a VPN to place the order would probably work. Before considering that, though, do a little bit of research, look into possible security risks etc. to confirm whether or not you want to make use of that option - I certainly don't want to recommend anything shady. Considering that you'd probably end up paying a higher price than you would the other way around because of EU taxes and €, rather than a lower price, I'm pretty sure nobody would have an issue with it.

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Eh if it's illegal I don't want to try it. I never played a game before where buying or gifting something internationally was a problem though lolz

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Originally Posted by Saccharin

It could also be that the billing address is in a different country and name than the shipping address. This might trigger any bank fraud detection systems. You could call up your card issuer and ask if that's the problem and they might be able to let that process.

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That gave me an idea to try and i messed around a lot with my profiles billing/shipping info to see if it could process that way but instead she gets errors before even trying to process the payment that way or just the same errors when trying to process the payment. I haven't given up entirely but i'm going to contact my bank over this and see if the rejection is coming from their end to at least try and eliminate possibilities.

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Originally Posted by Yukiko

The Store-Website uses ip to verify your country. It is to list only items that are possible to buy within your region!
When you try to buy something, it uses the profile settings to verify your country!

Its not userfriendly but you can bypass both, just not as simple as it should be...

Proxy against the first problem, but VPN is better because security with your login account. Profile edit against the secund problem and you can send her the item...

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if using a VPN to get around it is illegal like an above poster mentioned it may i don't want to try it. And from my limited understanding of technical stuff proxies aren't safe and i'd rather not put sensitive info like my bank info into an insecure connection.

Give her the money to buy it. There's no reason to bash your head against a website when you can just send her the cash and she can buy it for herself

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Originally Posted by Anatha

Give her the money to buy it. There's no reason to bash your head against a website when you can just send her the cash and she can buy it for herself

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AT first i thought you pointed out something we obviously missed (and you did), but it still didn't work out. My bank (Skylight) issued to employees where I work only allows fund transfers to other Skylight cards or NetSpend users. Though I guess I could set up something with an actual bank and not my work visa.

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Originally Posted by Shirana

AT first i thought you pointed out something we obviously missed (and you did), but it still didn't work out. My bank (Skylight) issued to employees where I work only allows fund transfers to other Skylight cards or NetSpend users. Though I guess I could set up something with an actual bank and not my work visa.

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How about a prepaid Amex or something, bought from a store with your debit card? :)

1) Log into Paypal
2) Transfer money from one paypal account to the another
3)....
4) Winner

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Originally Posted by Shinsaki

1) Log into Paypal
2) Transfer money from one paypal account to the another
3)....
4) Winner

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I was going to say this in my initial post.

I'd also recommend finding a new bank.

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Originally Posted by Shirana

I'll prolly have to do that, though I'd end up with in-game moogle minion and not her but at least she would get the plush.

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The minion comes via a code that comes with the moogle. I'm pretty sure the codes are not region locked (at least if I go by the fact that my instructions to get the wind-up Dalamud from the one soundtrack were in Japanese).

Just a warning, if you do end up ordering it from the US store and shipping it to her there is a chance they will charge her an additional 30 or so euro upon arrival. I also live in the Netherlands and I've had this happen to me when a friend bought the first moogle plushie for me. Border control opened the package to check the content and charged me for it. Also I don't know if you noticed this but the european store link says the plushie is currently sold out and you're actually pre ordering it for when it comes back in stock, which is spring 2015.

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Originally Posted by M0xie

How about a prepaid Amex or something, bought from a store with your debit card? :)

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Never tried anything related to this. I'd have to do some research before sinking money into something that might not work.

Quote:

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Originally Posted by Shinsaki

1) Log into Paypal
2) Transfer money from one paypal account to the another
3)....
4) Winner

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Will try this sometime next week. Other issues now unrelated.

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Originally Posted by Violyre

The minion comes via a code that comes with the moogle. I'm pretty sure the codes are not region locked (at least if I go by the fact that my instructions to get the wind-up Dalamud from the one soundtrack were in Japanese).

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I'd contact support first for confirmation but it's something to try if the paypal thing fails.

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Originally Posted by Vinyl

Just a warning, if you do end up ordering it from the US store and shipping it to her there is a chance they will charge her an additional 30 or so euro upon arrival. I also live in the Netherlands and I've had this happen to me when a friend bought the first moogle plushie for me. Border control opened the package to check the content and charged me for it. Also I don't know if you noticed this but the european store link says the plushie is currently sold out and you're actually pre ordering it for when it comes back in stock, which is spring 2015.

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We know it's a pre-order, dw~

Thanks for the info everyone. This has been delayed till sometime next week but either way this will be my last post here succeed or not. If it fails we'll just find something easier for me to get her, prolly in game lol.
Thanks for helping everyone and remember to have fun and happy holidays!