PC Turns Off @ Character Selection Screen

Idk why this is happening just after the latest patch this started.

Anyways here are my specs:



-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

Operating System Microsoft Windows 7 Ultimate Edition 64bit (build 7600)
Processor Intel(R) Core(TM)2 Quad CPU Q6600 @ 2.40GHz
Number of Processors Logical Core Count 4 Physical Core Count 4
BIOS Phoenix - AwardBIOS v6.00PG
Language English (Regional Setting: English)
Physical Memory 8190.555MB
Virtual Memory 2047.875MB
Page File 16379.254MB
Storage C:\ Hard Disk Drive Total Disk Space 465.662GB Free Disk Space 301.429GB
Storage E:\ Hard Disk Drive Total Disk Space 465.759GB Free Disk Space 141.747GB
DirectX Version DirectX 11
Graphic Device(s) NVIDIA GeForce GTX 460
+Device \\.\DISPLAY1
+Chip GeForce GTX 460
+Maker NVIDIA
+Video Memory 738.438 MB
+Shared Video Memory 3327.852 MB
+DAC Type Integrated RAMDAC
+Display Mode 1920 x 1080 (32 bit) (60Hz)
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+Driver Date 7/9/2010 6:38:00 PM
+Driver Language English
+Vertex Shader 3.0
+Pixel Shader 3.0
+Vertex Texture Supported
Sound Device(s) Speakers (2- High Definition Audio Device)
+Device ID {38B150E7-ADC4-41DA-92EF-13674729DB0B}
+Device Name HdAudio.sys
+Driver Version 6.01.7600.16385
+Driver Language English
+Driver Date 7/13/2009 8:07:00 PM
Sound Device(s) Digital Audio (S/PDIF) (2- High Definition Audio Device)
+Device ID {0196458F-7A57-4AAF-B5B3-C2D7A7BBC700}
+Device Name HdAudio.sys
+Driver Version 6.01.7600.16385
+Driver Language English
+Driver Date 7/13/2009 8:07:00 PM
Input Device(s) {6F1D2B60-D5A0-11CF-BFC7444553540000}
+Name Mouse
+Notes Axis 3 Button 8 Field of View 0
Input Device(s) {6F1D2B61-D5A0-11CF-BFC7444553540000}
+Name Keyboard
+Notes Axis 0 Button 128 Field of View 0
Input Device(s) {4CE270A0-B943-11DF-8001444553540000}
+Name USB Receiver
+Notes Axis 0 Button 652 Field of View 0
Input Device(s) {4CE2BEC0-B943-11DF-8002444553540000}
+Name USB Receiver
+Notes Axis 0 Button 3 Field of View 0
Input Device(s) {4CE2BEC0-B943-11DF-8003444553540000}
+Name USB Receiver
+Notes Axis 0 Button 0 Field of View 0
Input Device(s) {4CE2E5D0-B943-11DF-8004444553540000}
+Name USB Receiver
+Notes Axis 0 Button 0 Field of View 0
Input Device(s) {5FBE58C0-FA3E-11DE-8001444553540000}
+Name USB Joystick
+Notes Axis 5 Button 12 Field of View 1


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

Computer Shut down "Help Please" - Page 2 - Mozilla Firefox
Place Holder Window


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-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

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C:\Program Files (x86)\PowerISO\PWRISOVM.EXE 000009AC
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV\ffxivconfig.exe 000004AC
C:\Program Files (x86)\iTunes\iTunesHelper.exe 000001E0
C:\Program Files\Alwil Software\Avast5\AvastUI.exe 00000BD4
C:\Program Files\Logitech\SetPoint\x86\SetPoint32.exe 00000A00

is the light on your pc still on? just the computer shut down without any BSOD?

Want to know becuase getting issue with FFXIV and my pc getting shut down no display the cpu fan not running and the computer light still on o.o and my video card 3870 which run at 70-75C at 60FPS with med setting now running at 60fps with 80-90C -.- same temp i had around the start of release.

PC just turns of without warning or anything and all the lights turn off.

Right now I'm uninstalling the game to reinstall it just in case a file is damaged.

You have something to check/log your temperatures while playing? Sounds like an emergency shutdown due to hardware-request. This can be caused by stuff like overheating, power loss, short-circuit, too high voltage-fluctuations, etc.
Looking at the windows event viewer might also tell what's wrong. It's in control panel->administrative tools
There you check windows->system for any errors.

Ok i know temperatures are ok, so maybe i can be voltage but this started out of nowhere and my Power Supply is 1000 watts.

Even 1000W PSUs can break. If you have a spare PSU you can test that. But it could also be any other part of the hardware. The game itself can definately not just turn off your system. Maybe you can do a stress test with prime95 to see if it's the CPU or RAM.

edit:
Don't bother using something like HW Monitor or other software to measure the voltage. It won't even be close to what the real voltages are. Only a multimeter or PSU-tester can tell the accurate voltages.

Check your 20pin and see if it's burn i had same issue with my computer shunting down found out the +12v was burn lol which was showing a very high V so now i know i have to get PSU

1000W PSU..

Corsair? Akasa? Enermax? Other?

Ultra PSU1000W

This is weird the game loaded and allowed me to play for at least 10 mins when I teleported to Uldah pc turned off. And game graphics werent laggy. Game was running smooth.

Strange. Run a GTX460 and have no problems with it, but the problems you are describing are consistent with not enough power and/or over heating. I will say that FF14 will push a 460 to the extreme edges of its temperature range if you let it, so just to rule that out, here are the settings that I use (on an i5 / GTX460)

General Draw Quality: 8 - Extremely Important! Don't set it above this! (Can provide technical reason if you like)
Ambient Occlusion: Off
All other settings on/max (AA set to 2x for best performance)
nVidia Control Panel: Force Vertical Sync for FF14

Keep in mind, this gets me about 40 FPS, so its not optimal. This runs my GPU at about 68degrees. Lower AA to 2x and turn off depth of field for better performance. In the mean time, I would suggest HW Monitor or another program that can log your peak GPU temperature. Grab a can of compressed air and clean out your system. It is possible that there is a problem with the PSU itself, but these are easy things to test / fix before replacing the PSU.

Also, hit up nVidia.com and see about getting the newest drivers that came out about three days ago, see if that helps. Finally, make sure that you aren't running any other GPU intensive programs in the background. Photoshop, Windows Aero Overlays, etc., etc.

Quote:

---

Originally Posted by origamikitsune

General Draw Quality: 8 - Extremely Important! Don't set it above this! (Can provide technical reason if you like)
...
This runs my GPU at about 68degrees.

---

Would you mind horribly? I'm running a GTX 480 and kinda curious. I mean, I know the long and short of it is above 8, and you're getting better graphics than the other options can provide alone by all but doubling GPU load every step (I figured that was pretty much just future-proofing), but I'd have thought that'd cripple framerates before that hurt your hardware.

And.. is that centigrade or fahrenheit? I guess the former but.. eh, 'figured I'd ask.

EDIT: *blinks at character name*
Wait, hang-on, that's Pooka?! Yeesh, scared me o.o

Basically when you run at GDQ 8, your GPU renders the screen at resolution. Lets say, 1920x1080. When you run at GDQ 9, you are rendering at 1.5x that, and GDQ10 is 2x that. So even though you are running at 1920x1080 your GPU is doing calculations as if you were running at 2280x1620 and 3840x2160 respectively. The higher you increase your GDQ, the more load you put on your GPU exponentially because you are essentially increasing your resolution. Plus, on top of it, the GPU then has to re-size the image to your resolution, increasing the load further.

The important thing to note is that the increase in load is exponential. :)

And yes, centigrade.

Quote:

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Originally Posted by origamikitsune

<Above>

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Hm.. thanks o.o

Can't help wondering what sort of setup could run that, of course - and once or twice I've enabled it for brief moments to take super-high res character portraits (at about -3 FPS) before quitting again immediately >.> But.. hm.

I believe the answer is as you said; future proofing. 11 looked great when it came out. Look at it now, compared to 14. The real question is whether or not they will keep 14 stuck in DirectX 9, or upgrade to DX11. Currently, they have no plans to upgrade because they feel not enough people support DX11 (which is silly considering most of the graphics cards that actually run this game support DX 11)

Quote:

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Originally Posted by origamikitsune

The real question is whether or not they will keep 14 stuck in DirectX 9, or upgrade to DX11.

---

... Okay, at risk of derailing, so I'll make this the last question, but since I've nabbed someone knows stuff XD

What'd be the advantage of the engine getting a DirectX upgrade? All I know at this point is using DX9 has something to do with the alt-tab from fullscreen problem, DX10 did something to the way sound is handled, and somewhere along the way a prettier lighting system came in, which I assume, would need even more changes to the engine to be usable that they may or may not bother with. Would it actually improve performance, too?

Mostly that some features that were previously handled by software are included features of the DirectX 11 GPUs. Soon as the hardware picks up the processes from the software, you get overall performance increase (since hardware is always going to be faster than software). Also, new ways to do old things more efficiently. I guess its a lot like comparing a 1980s Honda Civic to a 2011 Honda Civic. Its essentially the same car, but you have increased gas millage (more so if you have a Hybrid!), better airbags and different materials for safety, etc., etc. If you want specific features that have been updated or new features that have been added, Google is happy to educate. ;)

Quote:

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Originally Posted by origamikitsune

<Above>

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Ah o.o

Thanks Pooka, I'll read up on it in the morning or so!

Ok ty all for your help, tner problem esa tner power supply.

Ahhhahahaha! Yes, its me Forra. <3

Ultra PSU = FAIL. There performance is far subpar on the 1000W PSU scale.