PC Turns Off @ Character Selection Screen

[Kadaji]

Idk why this is happening just after the latest patch this started.

Anyways here are my specs:



-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

Operating System Microsoft Windows 7 Ultimate Edition 64bit (build 7600)
Processor Intel(R) Core(TM)2 Quad CPU Q6600 @ 2.40GHz
Number of Processors Logical Core Count 4 Physical Core Count 4
BIOS Phoenix - AwardBIOS v6.00PG
Language English (Regional Setting: English)
Physical Memory 8190.555MB
Virtual Memory 2047.875MB
Page File 16379.254MB
Storage C:\ Hard Disk Drive Total Disk Space 465.662GB Free Disk Space 301.429GB
Storage E:\ Hard Disk Drive Total Disk Space 465.759GB Free Disk Space 141.747GB
DirectX Version DirectX 11
Graphic Device(s) NVIDIA GeForce GTX 460
+Device \\.\DISPLAY1
+Chip GeForce GTX 460
+Maker NVIDIA
+Video Memory 738.438 MB
+Shared Video Memory 3327.852 MB
+DAC Type Integrated RAMDAC
+Display Mode 1920 x 1080 (32 bit) (60Hz)
+Driver nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um
+Driver Version 8.17.0012.5896
+Driver Date 7/9/2010 6:38:00 PM
+Driver Language English
+Vertex Shader 3.0
+Pixel Shader 3.0
+Vertex Texture Supported
Sound Device(s) Speakers (2- High Definition Audio Device)
+Device ID {38B150E7-ADC4-41DA-92EF-13674729DB0B}
+Device Name HdAudio.sys
+Driver Version 6.01.7600.16385
+Driver Language English
+Driver Date 7/13/2009 8:07:00 PM
Sound Device(s) Digital Audio (S/PDIF) (2- High Definition Audio Device)
+Device ID {0196458F-7A57-4AAF-B5B3-C2D7A7BBC700}
+Device Name HdAudio.sys
+Driver Version 6.01.7600.16385
+Driver Language English
+Driver Date 7/13/2009 8:07:00 PM
Input Device(s) {6F1D2B60-D5A0-11CF-BFC7444553540000}
+Name Mouse
+Notes Axis 3 Button 8 Field of View 0
Input Device(s) {6F1D2B61-D5A0-11CF-BFC7444553540000}
+Name Keyboard
+Notes Axis 0 Button 128 Field of View 0
Input Device(s) {4CE270A0-B943-11DF-8001444553540000}
+Name USB Receiver
+Notes Axis 0 Button 652 Field of View 0
Input Device(s) {4CE2BEC0-B943-11DF-8002444553540000}
+Name USB Receiver
+Notes Axis 0 Button 3 Field of View 0
Input Device(s) {4CE2BEC0-B943-11DF-8003444553540000}
+Name USB Receiver
+Notes Axis 0 Button 0 Field of View 0
Input Device(s) {4CE2E5D0-B943-11DF-8004444553540000}
+Name USB Receiver
+Notes Axis 0 Button 0 Field of View 0
Input Device(s) {5FBE58C0-FA3E-11DE-8001444553540000}
+Name USB Joystick
+Notes Axis 5 Button 12 Field of View 1


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

Computer Shut down "Help Please" - Page 2 - Mozilla Firefox
Place Holder Window


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

AHV content for Acrobat and Flash
Activision(R)
Actualización para Microsoft Outlook Social Connector (KB2441641)
Add or Remove Adobe Creative Suite 3 Master Collection
Adobe AIR
Adobe Acrobat 8 Professional
Adobe Acrobat 8.1.3 Professional
Adobe After Effects CS3
Adobe After Effects CS3 Presets
Adobe Anchor Service CS3
Adobe Asset Services CS3
Adobe Bridge CS3
Adobe Bridge Start Meeting
Adobe BridgeTalk Plugin CS3
Adobe CMaps
Adobe Camera Raw 4.0
Adobe Color - Photoshop Specific
Adobe Color Common Settings
Adobe Color EU Extra Settings
Adobe Color JA Extra Settings
Adobe Color NA Recommended Settings
Adobe Contribute CS3
Adobe Creative Suite 3 Master Collection
Adobe Default Language CS3
Adobe Device Central CS3
Adobe Dreamweaver CS3
Adobe Encore CS3
Adobe Encore CS3 Codecs
Adobe ExtendScript Toolkit 2
Adobe Extension Manager CS3
Adobe Fireworks CS3
Adobe Flash CS3
Adobe Flash Player 10 ActiveX
Adobe Flash Player 10 Plugin
Adobe Flash Player 9 ActiveX
Adobe Flash Video Encoder
Adobe Fonts All
Adobe Help Viewer CS3
Adobe Illustrator CS3
Adobe InDesign CS3
Adobe InDesign CS3 Icon Handler
Adobe Linguistics CS3
Adobe MotionPicture Color Files
Adobe PDF Library Files
Adobe Photoshop CS3
Adobe Premiere Pro CS3
Adobe Premiere Pro CS3 Functional Content
Adobe Premiere Pro CS3 Third Party Content
Adobe SING CS3
Adobe Setup
Adobe Soundbooth CS3
Adobe Soundbooth CS3 Codecs
Adobe Stock Photos CS3
Adobe Type Support
Adobe Update Manager CS3
Adobe Version Cue CS3 Client
Adobe Version Cue CS3 Server {ko_KR}
Adobe Video Profiles
Adobe WAS CS3
Adobe WinSoft Linguistics Plugin
Adobe XMP DVA Panels CS3
Adobe XMP Panels CS3
Advertising Center
Aion
Apple Application Support
Apple Software Update
BitTorrent
BitTorrentBar Toolbar
ClientKeeper KeyPro with E2E for 32bit
Conduit Engine
DVD Shrink 3.2
Definition update for Microsoft Office 2010 (KB982726)
FINAL FANTASY XIV
Google Talk Plugin
High-Definition Video Playback
ImagXpress
Internet Download Manager
IsoBuster 2.8.5
JDownloader
Java Auto Updater
Java(TM) 6 Update 26
K-Lite Codec Pack 6.9.0 (Basic)
Logitech SetPoint
MSXML 4.0 SP2 (KB954430)
MSXML 4.0 SP2 (KB973688)
Mass Effect
Mass Effect 2
Microsoft Games for Windows - LIVE Redistributable
Microsoft Games for Windows Marketplace
Microsoft Office Access MUI (Spanish) 2010
Microsoft Office Excel MUI (Spanish) 2010
Microsoft Office Groove MUI (Spanish) 2010
Microsoft Office InfoPath MUI (Spanish) 2010
Microsoft Office OneNote MUI (Spanish) 2010
Microsoft Office Outlook MUI (Spanish) 2010
Microsoft Office PowerPoint MUI (Spanish) 2010
Microsoft Office Professional Plus 2010
Microsoft Office Proof (Basque) 2010
Microsoft Office Proof (Catalan) 2010
Microsoft Office Proof (English) 2010
Microsoft Office Proof (French) 2010
Microsoft Office Proof (Galician) 2010
Microsoft Office Proof (Portuguese (Brazil)) 2010
Microsoft Office Proof (Spanish) 2010
Microsoft Office Proofing (Spanish) 2010
Microsoft Office Publisher MUI (Spanish) 2010
Microsoft Office Shared MUI (Spanish) 2010
Microsoft Office Word MUI (Spanish) 2010
Microsoft Silverlight
Microsoft VC9 runtime libraries
Microsoft Visual C++ 2005 Redistributable
Microsoft Visual C++ 2008 Redistributable - KB2467174 - x86 9.0.30729.5570
Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
Mozilla Firefox (3.6.18)
Mumble 1.2.3
NCsoft Launcher
NVIDIA PhysX
NVIDIA Stereoscopic 3D Driver
Nero 10 ClipartPack
Nero 10 Menu TemplatePack 1
Nero 10 Menu TemplatePack 2
Nero 10 Menu TemplatePack 3
Nero 10 Menu TemplatePack Basic
Nero 10 Movie ThemePack 1
Nero 10 Movie ThemePack 2
Nero 10 Movie ThemePack 3
Nero 10 Movie ThemePack 4
Nero 10 Movie ThemePack Basic
Nero 10 PiP EffectPack 1
Nero 10 Sample ImagePack
Nero 10 Sample Videos
Nero 10 Video TransitionPack 1
Nero BackItUp 10
Nero BackItUp 10 Help (CHM)
Nero BurnRights 10
Nero BurnRights 10 Help (CHM)
Nero Burning ROM 10
Nero BurningROM 10 Help (CHM)
Nero Control Center 10
Nero ControlCenter 10 Help (CHM)
Nero Core Components 10
Nero CoverDesigner 10
Nero CoverDesigner 10 Help (CHM)
Nero DiscSpeed 10
Nero DiscSpeed 10 Help (CHM)
Nero Dolby Files 10
Nero Express 10
Nero Express 10 Help (CHM)
Nero InfoTool 10
Nero InfoTool 10 Help (CHM)
Nero MediaHub 10
Nero MediaHub 10 Help (CHM)
Nero Multimedia Suite 10 Platinum HD
Nero Recode 10
Nero Recode 10 Help (CHM)
Nero RescueAgent 10
Nero RescueAgent 10 Help (CHM)
Nero SoundTrax 10
Nero SoundTrax 10 Help (CHM)
Nero StartSmart 10
Nero StartSmart 10 Help (CHM)
Nero Update
Nero Vision 10
Nero Vision 10 Help (CHM)
Nero WaveEditor 10
Nero WaveEditor 10 Help (CHM)
NeroBurningROM
PDF Settings
Plants Vs. Zombies
PowerISO
QuickTime
RIFT
SamsungConnectivityCableDriver
Security Update for Microsoft .NET Framework 4 Client Profile (KB2160841)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2446708)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2478663)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2518870)
Security Update for Microsoft Excel 2010 (KB2523021)
Security Update for Microsoft InfoPath 2010 (KB2510065)
Security Update for Microsoft Office 2010 (KB2289078)
Security Update for Microsoft Office 2010 (KB2289161)
Security Update for Microsoft PowerPoint 2010 (KB2519975)
Security Update for Microsoft Publisher 2010 (KB2409055)
Security Update for Microsoft Word 2010 (KB2345000)
Skype Toolbars
Skype™ 4.2
System Requirements Lab
The Rosetta Stone
Ultra Video Joiner 5.2.1025
Update for Microsoft Office 2010 (KB2202188)
Update for Microsoft Office 2010 (KB2413186)
Update for Microsoft Office 2010 (KB2494150)
Update for Microsoft Office 2010 (KB2523113)
Update for Microsoft OneNote 2010 (KB2493983)
Update for Microsoft Outlook Social Connector (KB2441641)
VLC media player 1.1.10
ViewSonic Monitor Drivers
WBFS Manager 3.0
WinRAR 4.00
X-Men Origins - Wolverine(TM)
avast! Free Antivirus
erLT
neroxml


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\Adobe\Acrobat 8.0\Acrobat\Acrotray.exe 000009C8
C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe 000003F4
C:\Program Files (x86)\Internet Download Manager\IDMan.exe 0000063C
C:\Program Files (x86)\Internet Download Manager\IEMonitor.exe 00000F78
C:\Program Files (x86)\Mozilla Firefox\firefox.exe 00000FE8
C:\Program Files (x86)\Mozilla Firefox\plugin-container.exe 000008E4
C:\Program Files (x86)\Nero\Nero 10\Nero BackItUp\NBAgent.exe 00000BF0
C:\Program Files (x86)\PowerISO\PWRISOVM.EXE 000009AC
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV\ffxivconfig.exe 000004AC
C:\Program Files (x86)\iTunes\iTunesHelper.exe 000001E0
C:\Program Files\Alwil Software\Avast5\AvastUI.exe 00000BD4
C:\Program Files\Logitech\SetPoint\x86\SetPoint32.exe 00000A00

[Zenaku]

is the light on your pc still on? just the computer shut down without any BSOD?

Want to know becuase getting issue with FFXIV and my pc getting shut down no display the cpu fan not running and the computer light still on o.o and my video card 3870 which run at 70-75C at 60FPS with med setting now running at 60fps with 80-90C -.- same temp i had around the start of release.

[Kadaji]

PC just turns of without warning or anything and all the lights turn off.

[Kadaji]

Right now I'm uninstalling the game to reinstall it just in case a file is damaged.

[Coldfire]

You have something to check/log your temperatures while playing? Sounds like an emergency shutdown due to hardware-request. This can be caused by stuff like overheating, power loss, short-circuit, too high voltage-fluctuations, etc.
Looking at the windows event viewer might also tell what's wrong. It's in control panel->administrative tools
There you check windows->system for any errors.

[Kadaji]

Ok i know temperatures are ok, so maybe i can be voltage but this started out of nowhere and my Power Supply is 1000 watts.

[Coldfire]

Even 1000W PSUs can break. If you have a spare PSU you can test that. But it could also be any other part of the hardware. The game itself can definately not just turn off your system. Maybe you can do a stress test with prime95 to see if it's the CPU or RAM.

edit:
Don't bother using something like HW Monitor or other software to measure the voltage. It won't even be close to what the real voltages are. Only a multimeter or PSU-tester can tell the accurate voltages.

[Zenaku]

Check your 20pin and see if it's burn i had same issue with my computer shunting down found out the +12v was burn lol which was showing a very high V so now i know i have to get PSU

[Zephir]

1000W PSU..

Corsair? Akasa? Enermax? Other?

[Kadaji]

This is weird the game loaded and allowed me to play for at least 10 mins when I teleported to Uldah pc turned off. And game graphics werent laggy. Game was running smooth.