To everyone freaking out about the servers...IT'S A SUNDAY.

EDIT:

My argument was wrong, people are taking out their frustrations on me and I get that.

It'll all be better though don't worry :)

I think it's probably well into Monday in Japan. Just sayin'...

Incase you weren't aware... It's Monday in Japan though :) about 11am or so so they are working right now.

They can dial into the servers remotely as well, so even if they aren't in the data-center they can take care of issues.

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Originally Posted by Seoki

It's Sunday and they are not working right now.

It's almost certain that they have been contacted about the problem but they can't go in right now to fix it. We need to hope that it fixes itself with any kind of diagnostic self-repair it has. If that doesn't happen just take a moment to enjoy your day or if it's time to sleep get some rest.

It's going to be fine, this isn't WoW:WOD we're going to be okay.

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While I kinda agree, I'm not sure how 'this isn't WoW' really makes things better. Seriously, why do all of these types of threads go back to WoW? There are other MMOs to compare against, you know....

If its a hardware problem in Canada its 9:00 pm right now on a sunday.

All of Balmung is getting 90k

Incase you're not aware servers are being affected are only NA and EU

And if you're playing on a JP datacenter you're not having this problem.

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Originally Posted by Malzian

While I kinda agree, I'm not sure how 'this isn't WoW' really makes things better. Seriously, why do all of these types of threads go back to WoW? There are other MMOs to compare against, you know....

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WoWs' servers have been blowing up for the past week since the new expansion came out.

Yea NA servers are gone JP are fine. Canada has a problem.

I can assure you that they have to be on call and available to fix server issues, 24/7.

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Originally Posted by Seoki

WoWs' servers have been blowing up for the past week since the new expansion came out.

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Yeah, like almost every other MMO when there's a content patch or expansion. I still have to shake my head when ever the game is mentioned to compare against something in another MMO, though, since it seems like it's all anyone ever has to compare against.

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Originally Posted by Nikkita

Incase you weren't aware... It's Monday in Japan though :) about 11am or so so they are working right now.

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In case you weren't aware, the NA/EU data centers are in Canada... just sayin', SE Japan won't be the ones working on it.

I am starting to shake !

Its actually 11:12AM here in Japan right now on MONDAY.

Quote:

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Originally Posted by Seoki

It's Sunday and they are not working right now.

It's almost certain that they have been contacted about the problem but they can't go in right now to fix it. We need to hope that it fixes itself with any kind of diagnostic self-repair it has. If that doesn't happen just take a moment to enjoy your day or if it's time to sleep get some rest.

It's going to be fine, this isn't WoW:WOD we're going to be okay.

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Should know what you're talking about before you post http://www.worldtimeserver.com/current_time_in_JP.aspx it's well into Monday in Japan, you know where the company that owns and runs this game happens to be?

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Originally Posted by Vespar

Its actually 11:12AM here in Japan right now on MONDAY.

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Learn to read.

This is a problem with the NA and EU datacenters.
Which are in CANADA.

This has nothing to do with Japan.

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Originally Posted by Tyzeon

Should know what you're talking about before you post http://www.worldtimeserver.com/current_time_in_JP.aspx it's well into the day in Japan, you know where the company that owns and runs this game happens to be?

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Above ^

As someone who works in the IT industry... "It's Sunday, I'll deal with it tomorrow" is never an excuse for downtime.

I mean sh*t happens of course, but the OP's point is completely invalid.

lobby server is dead too

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Originally Posted by Buff_Archer

I think it's probably well into Monday in Japan. Just sayin'...

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i think our servers located in canada not japan. just sayin..

Quote:

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Originally Posted by Seoki

It's Sunday and they are not working right now.

It's almost certain that they have been contacted about the problem but they can't go in right now to fix it. We need to hope that it fixes itself with any kind of diagnostic self-repair it has. If that doesn't happen just take a moment to enjoy your day or if it's time to sleep get some rest.

It's going to be fine, this isn't WoW:WOD we're going to be okay.

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Hi, no. This is a 24x7 service operation. All data centers will be staffed all shifts with on call rotations. They lose money when the servers go down.

Winter is coming...

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Originally Posted by Eldonia

As someone who works in the IT industry... "It's Sunday, I'll deal with it tomorrow" is never an excuse for downtime.

I mean sh*t happens of course, but the OP's point is completely invalid.

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^^This. It doesn't matter where the servers are or what time it is in Japan. If servers go down you have to deal with it. 24/7. Even on holidays. If this game crashes on Christmas day, somebody somewhere is getting on it.

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Originally Posted by Seoki

It's going to be fine, this isn't WoW:WOD we're going to be okay.

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I luled pretty hard at this part. My poor husband's queue is in the thousands (about 2,000-8,000 depending) every time he tries to log on. He's even called our roommates to log in for him, so that maybe when we got home from work he could play. Still had about and hour and half wait, at least, after being in queue for three hours last night...

Anyways...continue on with the normal arguments/pointing out inaccuracies...

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Originally Posted by Seoki

It's Sunday and they are not working right now.

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So what you are saying is if the servers break at 6:00 PM Friday night people should all say "well its Friday night and they aren't working until Monday morning."? Cause that is basically what I am reading. You do realize it is a service industry and they surely have people on call for this. No industry that provides a service 24-7 does not.

Agree with the rest of what you are saying but if you honestly believe that what you said is good business, please don't open one.

Quote:

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Originally Posted by Seoki

Learn to read.

This is a problem with the NA and EU datacenters.
Which are in CANADA.

This has nothing to do with Japan.



Above ^

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I think what you're missing is the Company who runs the game.... are at work as we speak, AND last time we had issues on a Sunday they worked on it even with the servers being in Canada. I'll let you look that up yourself so you can see the point, also SE being in Japan doesn't mean they can't work on something in Canada example does SE go to your house if you have a issues with the game or do they fix it from where they are?

Yeesh, I understand my argument was wrong but I didn't expect the community to get this upset.

It's a game people, go enjoy something else for awhile.

Taking out your frustrations on a poor little misinformed lalafell isn't going to make this better.

I'll change the OP cause I was wrong :) But remain calm this will all get better.

Indeed.

but yeah, I manage a datacenter for a company much smaller than Square Enix, and if any of my stuff goes down on a Sunday night I go in and fix it lol. It's part of the gig.

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Originally Posted by Malzian

Yeah, like almost every other MMO when there's a content patch or expansion. I still have to shake my head when ever the game is mentioned to compare against something in another MMO, though, since it seems like it's all anyone ever has to compare against.

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It's normal for one of the most familiar of a subject to be used as the subject in a comparison, though, and really it's the better way to do it. It's more relevant to people. If people were drawing comparisons to Dragonica or something, few people would even know what they were talking about. WoW is extremely well-known and popular and makes a great example. That's different, however, from people harping all over WoW-this and WoW-that, I just skip those topics anymore lol.

Hello, IT experience here.

Reserve staff are kept on call for emergencies, which this is considered to be. You can expect a slower response time (2-3 hrs) than usual as people making $20-30k/yr tops cancel their family plans, dinner appointments, dates, and vacations to ship off to the office and do some unpaid overtime so you can keep playing your videogame.

This of course assumes that the problem is hardware-related cannot just be fixed remotely by an admin writing and running a few scripts.

errr, guess ill put my ST runs on hold haha, (was just able to log in dunno for how long tho)

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Originally Posted by Tyzeon

I think what you're missing is the Company SE who runs the game.... are at work as we speak, AND last time we had issues on a Sunday they worked on it even with the servers being in Canada. I'll let you look that up yourself so you can see the point oh and do me a favor learn how MMO's work SE being in Japan doesn't mean they can't work on something in Canada example does SE go to your house if you have a issues with the game or do they fix it from where they are?

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I get I was wrong :)

You bring up very valid points.

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Originally Posted by Krr

Hello, IT experience here.

Reserve staff are kept on call for emergencies, which this is considered to be. You can expect a slower response time (2-3 hrs) than usual as people making $20-30k/yr tops cancel their family plans, dinner appointments, dates, and vacations to ship off to the office and do some unpaid overtime so you can keep playing your videogame.

This of course assumes that the problem is hardware-related cannot just be fixed remotely by an admin writing and running a few scripts.

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Probably closer to 50-60k/year for that type of network admin work. 20-30 is less than what tech support makes lol. But otherwise I agree. =P

Any self-respecting company running servers of this magnitude will have 24/7 NOC teams monitoring the data-centers. This issue is with the Montreal Data Center and there is more than likely a team dealing with it.

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Originally Posted by Eldonia

Probably closer to 50-60k/year for that type of network admin work. 20-30 is less than what tech support makes lol. But otherwise I agree. =P

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Yeah, that's what you'd expect an actual network admin to make. Most unimportant average work is going to be done by support grunts with scripts, though, not wholly-trained network pros. Cutting costs!

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Originally Posted by AzakaTonnerre

You do realize it is a service industry and they surely have people on call for this. No industry that provides a service 24-7 does not.

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Not saying SE is one, but unfortunately there are far too many companies, that has a 24/7 service, that has neither on call, or support, 24/7.

Dear Players,

We would like to you inform you that this matter has been brought to our attention, and is being addressed at this time. Should you wish to keep informed, you may view updates at:

http://forum.square-enix.com/ffxiv/t...-16-Nov.-17%29

In order for us to better address our customers, we are consolidating all concerns on this matter into one thread. Should you wish to contribute feedback on this matter, you may do so at:

http://forum.square-enix.com/ffxiv/t...4375-Lag-Spike

All other threads regarding this matter will be closed.

Thank you for your patience and cooperation!