suspicious activity

says based upon recent suspicious activity, we have identified your account may potentially be at risk. for your protection we have temporarily suspended login access to this account. instructions for lifting this restriction have been sent to the email address registered to your se account. for more info refer to support.na.square-enix.com/j/lbna.

ok... but when i go to email registered to this account it says... "did you request a seucurity info change?"... so i say no... then a phone number showing only the last 2 digits pops up but it's not my phone number asking if i want microsoft to call me or text me... wtf can i do?? they stole my account, and stole my email with that account? luckily i was still logged in here somehow idk what to do??

sorted out email

For your account security if you haven't already I suggest you sort out a One Time Password below is a link.

http://www.square-enix.com/na/account/otp/

I've had this stuff happen before. It seems to track when you usually play and when you play say at midnight but don't ever before then it will call it "suspicious". Its not a risk, just the system see you playing at a time you don't normally. (this is my experience with it)

thanks for the info. i managed to get my email back and change the password, but now it is not letting me pay my subscription. it gave me error 401 on the card i've been using for the last year VISA, so i tried to switch to AMEX and it gives me error 601. been checking google forums etc. but the people who sound educated on the subject are saying SE doesnt even know what these errors mean. this is the very first time i've had a problem with giving a company money, no 24 hour live support... this is a joke, like it's a priveledge to give them my money. i'm going to take a day off work for live support??

SE READ YOUR OWN FORUMS I'M SENDING YOU 1 EMAIL AND THEN I'M TRYING TO ENTER MY VISA CARD AGAIN 1 TIME. IF IT DOESNT WORK YOU ARE DEAD TO ME FOREVER.

DESTINY IS ONE WEEK AWAY GET YOUR ACT TOGETHER, OR A GAME I LOVE WILL DIE FOREVER

"Suspicious activity" is also caused by logging in from a different IP, such as another computer or if you have to reset your router.

If SE isn't accepting your payment directly you can try buying Crysta through Ultimatepay. You can purchase specific amounts of Crysta so you don't get charged a few cents extra or whatever. Crysta purchases are available at the Mogstation under "Square Enix Account settings" and getting "Add Crysta".

Quote:

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Originally Posted by Estellios

"Suspicious activity" is also caused by logging in from a different IP, such as another computer or if you have to reset your router.

If SE isn't accepting your payment directly you can try buying Crysta through Ultimatepay. You can purchase specific amounts of Crysta so you don't get charged a few cents extra or whatever. Crysta purchases are available at the Mogstation under "Square Enix Account settings" and getting "Add Crysta".

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ya that'll work. thanks for info. just makes me a bit mad that they are too incompetent to recieve payment from amex, visa, or mc. and that i have to track down a store in my area to buy a SE card, drive there, buy the card, drive back, use the card to buy another SE currency, then spend the SE currency. sent an email to them going to wait the 24 hours for them to figure out how to do their jobs, if they can't i'm buying destiny and letting ff die

Quote:

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Originally Posted by rex1976

just makes me a bit mad that they are too incompetent to recieve payment from amex, visa, or mc.

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Have you checked up on your checking account for a possible turned over invoice? I mean, as far as I know, SE won't accept credit card payment in case there's a previous turned over invoice.

Quote:

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Originally Posted by rex1976

if they can't i'm buying destiny and letting ff die

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Sabre-rattling like that just makes you look childish. You're not getting more attention, if any. You want to play another game instead of FINAL FANTASY XIV: A Realm Reborn? Cool, it's just up to you. We are not special snowflakes.

Oh i will be playing Destiny as well :D
But will pop in to this game still.
Sorry this issue has happened to you, and hope it gets sorted out/ never happens again

Quote:

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Originally Posted by Umo

Have you checked up on your checking account for a possible turned over invoice? I mean, as far as I know, SE won't accept credit card payment in case there's a previous turned over invoice.

Sabre-rattling like that just makes you look childish. You're not getting more attention, if any. You want to play another game instead of FINAL FANTASY XIV: A Realm Reborn? Cool, it's just up to you. We are not special snowflakes.

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1. idk what that means, i'm not using my chequing account i'm trying to use 4 different credit cards with 3 different credit card companies.

2. unfortunately this is not sabre rattling. A character with 1000's of hours all classes i92-107, all crafting melded to 3star, all gathering max melded, 80M gil, 100M inventory will be deleted tonight. if i will delete my char due to incompetence how many casual subscribers are leaving without saying anything?

you can always go to gamestop.com and get a game card code online....

Quote:

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Originally Posted by rex1976

thanks for the info. i managed to get my email back and change the password, but now it is not letting me pay my subscription. it gave me error 401 on the card i've been using for the last year VISA, so i tried to switch to AMEX and it gives me error 601. been checking google forums etc. but the people who sound educated on the subject are saying SE doesnt even know what these errors mean. this is the very first time i've had a problem with giving a company money, no 24 hour live support... this is a joke, like it's a priveledge to give them my money. i'm going to take a day off work for live support??

SE READ YOUR OWN FORUMS I'M SENDING YOU 1 EMAIL AND THEN I'M TRYING TO ENTER MY VISA CARD AGAIN 1 TIME. IF IT DOESNT WORK YOU ARE DEAD TO ME FOREVER.

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A pop up blocker caused my 401 code and for SE to not accept my credit card as payment.. Never had the 601, though, so can't help you there.

The errors are on your end and SE places a 24 hour lock on your account from submitting another payment.

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