Main Character Stuck On Loading North Shroud

Hi,

My scholar is stuck when teleporting to North Shroud. Crashed on loading. The weird thing is I tried using 2 different computer with 2 different final fantasy xiv A realm reborn data and both crashed. Tried different internet on both computer to no avail. I was able to load on other character. Only my main character Scholar in the server Titan are affected. Please help..

Thanks,
Mint Felicity

You may want to try power cycling your modem/router. By that I mean turn everything off for about 15 minutes, and then turn it all back on. After that, try logging in. If that doesn't do the trick, contact your ISP and have them help you out with forwarding the ports for the game. The ports are TCP 54992-54994, 55006-55007,55021-55040

Hi,

Thanks for the reply. However, i don't think it's the internet problem. My "roomate" have a whole different ISP (TPG and Telstra) and a whole different ffxiv data crashed as well when i try logging in my scholar. So the problem lies within the character.

Other character on different server i had, have no problem. My "roomate" character who is in the same server had no problem as well.

Thanks

Quote:

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Originally Posted by MintFelicity

Hi,

Thanks for the reply. However, i don't think it's the internet problem. My "roomate" have a whole different ISP (TPG and Telstra) and a whole different ffxiv data crashed as well when i try logging in my scholar. So the problem lies within the character.

Other character on different server i had, have no problem.

Thanks

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I would try it anyway! And if that doesn't work, try contacting the support center with your character information (character name, server, time it happened, etc), they may be able to have someone look in to it.

Also, try and be nice to them! It's not their fault, they are just trying to help.

Hi,

Sorry, i did not meant to be rude but i am just explaining as detailed as i can. I am very grateful for the reply. Yes, i'll try it as soon as i can. Thanks again.

Thanks

Quote:

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Originally Posted by MintFelicity

Hi,

Sorry, i did not meant to be rude but i am just explaining as detailed as i can. I am very grateful for the reply. Yes, i'll try it as soon as i can. Thanks again.

Thanks

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Oh no! I didn't mean it like that, I was saying when you contact support. You weren't mean at all!

I am having the same issue on Excalibur. Tried logging into another character on same server different zone and had no issues. It seems there's an issue with North Shroud....

No response ingame from ticket submitted requesting to move my character. I've tried logging in from 3 PCs with no luck.
Other characters work fine. GM Staff, can I please get help ingame?

Hi,

Sorry to hear that.. I know what you're feeling right now :p . So I've tried resetting my modem. The problem still there. I've tried to contact on the Square Enix Support Centre and they kind of weird. I sent 2 email and they reply me with something that doesn't make sense.

Thanks...

(Update)
Sent Another ticket to GM and told them that i had sent 2 email before that. the GM staff sent me back to the support centre and they are now investigating the problem.
(Update)

What time did you stop trying to login last night? At about 1030pm pst I was able to log back in. It would still crash after a minute if I was in the north shroud but I was able to at least get on long enough one time to teleport out of the zone. Once I moved to another area the issue did not occur anymore.......

Mind you the alt in another instance of the game played fine. I also monitored my CPU and GPU temperatures when trying to login my stuck character and there was no significant fluctuation. I sent an in game support request to which I received no response and an email request in which I was told that my character could not be moved. Very frustrating!

Try and login on off-peak hours to see if you can maybe move your character if you already haven't..

The GM's have a lot of people to help, especially now with the free week log in. They don't normally respond right away, so just be patient. As far as the tickets go, I wouldn't recommend posting them.

Hi,

I was online at around 10.00am pst.

I've edit my post from before and deleted the ticket post

Thanks again for the reply.