Error [30605][20448][10009][10019] Help!

When I woke up this morning I found out that I can't play the game because this error keeps popping up when it tries to check the launcher version. If any one knows anything about it please help.

I'm getting the same issue just now. Any help would be appreciated, by anyone who knows how to fix it.

managed to fix my issue. I had to start up Task Manager (ctrl + alt + del) and delete a suspicious process. It's either a virus/malware/something that's causing some issues on your computer. Try and figure out what it is and remove it if you can, either manually or with your anti-virus software.

SE's support actually has a report, with the error code, which is what made me look to see what was compromising my computer's safety.

I tried your method. I deleted my malware to be safe but, to my knowledge, it hasn't changed anything. I'd take anymore advice that you or anyone else has to give on this problem.

SE named two known adware programs that can cause the problem - support said this:

"If you encounter the error messages [30605], [20448], [10009] or [10019] when you try to update the game client, your computer's security may have been compromised by adware.

We are aware of two such programs; "Savings Bull" and "Quick Knowledge" which have been known to cause these issues but other malicious programs may also be causing your issue.
To solve this issue, please uninstall these programs, should you find them on your system, and be sure to regularly scan your computer for any unwanted programs or infections."

The one on mine was called SupraSaver.

Take a look through your control panel and see if there's any program with those names, or any program that's suspicious. Run a scan with your antivirus, and if it can't pick anything up, download AdwCleaner, have it scan and then delete any adware it detects. It will reboot your computer to complete the removal. After your computer has restarted, open task manager (ctrl + alt + del) and look through the processes for the name of anything above (for example, it was suprasaver.exe for me) or any other suspicious program you found. If you find the name, stop the process. Then try starting up your game again. That's what worked for me, although I ran Adwcleaner and rebooted a few times.

Well, I deleted all of my adds (regardless of how stubborn they both are) but even then, I couldn't make it to the game. Thanks for that though. I've been dealing with SupraSaver for a long time. Any other suggestions?

I'm having the same problem starting yesterday. Unable to complete version check with the error codes in this post. I've uninstalled, ran AdwCleaner. Still no luck.

I got this friend who has the same problem, it was working fine but then maybe like 3 days ago he just couldn't play on his new computer and he finally got to lvl 50, not to mention his days are still being wasted on his subscription. Man oh man what a predicament this is.

I'm sorry guys /: I don't really have any other advice, other than what I said, because that worked for me. I ran adwcleaner's scan and rebooted a few times, check processes every time I turn the laptop on to make sure the suspicious adware one isn't running, and...the game opens. I'm sorry I can't be of any more assistance D:

I'm having the same error codes come up with the game launcher. This is so frustrating because I was playing perfectly fine several hours ago and.. without having done anything to my pc in the meantime, its now its impossible to launch the game.

I used PandaCloud, adwarecleaner, Malwarebytes, and Hitmanpro to remove corrupted junk (and it found a bunch of stuff).... thats great........

But that didn't help at all!

........................................(ノಠ益ಠ)ノ

Yep. Same problem here as of this morning. Worked fine last night, logged off. And now this. Tried all suggestions above and still nothing. :(

same issue this morning, is finalfantasyxiv.com also timing out for you?

Quote:

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Originally Posted by LuckyDaydreamer

SE named two known adware programs that can cause the problem - support said this:

"If you encounter the error messages [30605], [20448], [10009] or [10019] when you try to update the game client, your computer's security may have been compromised by adware.

We are aware of two such programs; "Savings Bull" and "Quick Knowledge" which have been known to cause these issues but other malicious programs may also be causing your issue.
To solve this issue, please uninstall these programs, should you find them on your system, and be sure to regularly scan your computer for any unwanted programs or infections."

The one on mine was called SupraSaver.

Take a look through your control panel and see if there's any program with those names, or any program that's suspicious. Run a scan with your antivirus, and if it can't pick anything up, download AdwCleaner, have it scan and then delete any adware it detects. It will reboot your computer to complete the removal. After your computer has restarted, open task manager (ctrl + alt + del) and look through the processes for the name of anything above (for example, it was suprasaver.exe for me) or any other suspicious program you found. If you find the name, stop the process. Then try starting up your game again. That's what worked for me, although I ran Adwcleaner and rebooted a few times.

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Thanks a lot. Had this problem for quite a few days now and found SupraSaver running(Look in "Show processes from all users", It'll say it's under SYSTEM user name). Once I ended it, the launcher started right up. Thanks so much!

Logging in fine till the 2.3 patch update and got this exact string of errors. I thought it was related to malware. But I searched all the processes installed and ran a system scan and came up nada. What prevented me from downloading the patch was my firewall, I'm using Bitdefender, I turned it off and voila no more unable to complete version check. I was playing the game fine till this patch. Go figure. ><

Same for me. Have been logging in fine until this patch. Had to turn off my firewall to get the launcher to run.

I have the same problem [30605][20448][10009][10019]. I was able to play up until the 2.3 update and then nothing. I've run scans for viruses and checked for adware. I have neither. Now I'm at a loss and unable to play.

I read what Kairobot said. I also have bitdefender and the firewall of it was keeping Final Fantasy from running the update. I'm good to go now!

I got this same thing this morning and went through everything, even tried turning off my firewall and still nothing did the cfg file too :(

For everyone having issues, and those who know it isn't malware or the config files(like me) i fixed this by using vpnbook. turns out my isp randomly decided to block ffxiv's update servers. google vpnbook and use the openvpn configs they have and it works just fine

And the problems have nothing to do with adware or anything like that I am having same issues and I am on PS4. Game worked great until the new 2.3 patch. Now i am getting kicked after about 10 to 15 min of game play. Don't release a patch if your not sure its going to screw with your game??? Just got to 50 and now the game is damn near unplayable. Can't run any dungeons because I keep getting kicked go figure.. What a waste of time it has been.:mad:

....why is this error not being adressed