poor support -_- on stolen gill through the market board

has anyone else had trouble dealing with support? I recently had 600,000 gill stolen from my account do to someone hacking the market boards. I was trying to buy a stack of copper ore for around 5k. After i received the copper i checked my funds and noticed that i was missing 600,000. When i tried to talk to support they told me to post it on the bug section of the forums, and said they wouldn't do anything else for me. I then sent them another letter asking them if this was really the best they could do for me, they then thanked me for my suggestions, which i didn't give any, and stated that they were always trying to make the experience better.... Seriously i wasn't looking for a hand out and i don't feel i was being unreasonable in asking for them to find where the stolen money went and transfer it back to me. what is the point of having support if you don't actually support the people asking for help? Anyway this is my horror story feel free to share yours.

Screenshots of the support reply would probably help to get the entire picture. What details you gave to them etc.

Um what? Are you sure you bought it for 5k and not 600k? That's strange....

I think I recall this sort of thing happening back at launch but slightly different, I cant remember the details but there was a short (very short) period where just viewing an item forced you to buy it/took it's price from your funds. Havent heard of it for a long time so you'd think it had been fixed. It sounds a little hard to believe honestly. Are you sure you didnt accidentally buy a stack where the individual ore price was 5k each? You might want to take a screenshot of the purchase history.

Quote:

---

I cant remember the details but there was a short (very short) period where just viewing an item forced you to buy it/took it's price from your funds. Havent heard of it for a long time so you'd think it had been fixed.

---

Basically if you were in range of the Board you were vulnerable, purchases were being made via script without people even having to go to the board. Was fixed very quickly.

Quote:

---

You might want to take a screenshot of the purchase history.

---

Exactly this, OP did you take screenshots of the purchase history after your money went missing? I'm not meaning to cast doubt on you, but without supporting evidence of what actually happened in game, this is just a story. Is there anything unexpected in your inventory?

Quote:

---

Originally Posted by Dijana

I think I recall this sort of thing happening back at launch but slightly different, I cant remember the details but there was a short (very short) period where just viewing an item forced you to buy it/took it's price from your funds. Havent heard of it for a long time so you'd think it had been fixed. It sounds a little hard to believe honestly. Are you sure you didnt accidentally buy a stack where the individual ore price was 5k each? You might want to take a screenshot of the purchase history.

---

99 x 5,000 = 450,000
450,000 + 5% Taxes = 472,500

We're nearing 600,000 given some room for exaggeration or forgetful spending, etc.

I just checked your server for Copper Ore and your name is no where in sight.. So unless you were on a different character, before June 23rd (I'm a bit sceptic on this if it is before), and/or different server; you are clear making this up.

http://i.imgur.com/OUHPPk3.png

OP you do know you can buy Copper Ore from the vendor right next to the market board for 2g each?

Quote:

---

Originally Posted by Songi

OP you do know you can buy Copper Ore from the vendor right next to the market board for 2g each?

---

She probably bought HQ version... But I don't see 5k HQ on the Market Board anywhere...

It happened to me on Sunday and i've been back and forth with support since then. I bought a bunch of ore from someone with a retainer in ul'dah, and if i had known you could see a list of the recent transactions i would have caught that >_<, and no it wasn't selling for 5k each it was around 5k total. usually i gather all my own mats for crafting but i was trying to save time so i could sit out in the middle of nowhere and wait for hours for a fate to spawn in southern thanalan for my brave book. Any way i thought support would have the ability to track my market transactions and see where my money went but alas it seems like they are not very interested in helping me. So i guess my point is to be weary of the market board as it seems like it still has some glitches that people are exploiting

Why would a miner level 50 buy a stack of copper ore for 5k gil?

I am lazy when it comes to mining and I would rather run out and mine them myself

I don't buy this.

You have Miner, Botanist, Armorer, Leather worker, Goldsmith and Weaver capped at 50 plus WHM and BLM and you claim to not know you can see the list of transactions at the broker. Anyone with that many crafting classes knows that these Ores, along with most of the low level materials, are sold at NPCs.

This just doesn't fit.

Quote:

---

Originally Posted by PixelPirate

99 x 5,000 = 450,000
450,000 + 5% Taxes = 472,500

We're nearing 600,000 given some room for exaggeration or forgetful spending, etc.

---

99 x 5000 = 495,000
495,000 + 5% = 519,750

Fixed your math, not that it matter in this case.

There was a hack like this before, it's possible the exploiters found another way to do it.

Quote:

---

Originally Posted by Kimikryo

Why would a miner level 50 buy a stack of copper ore for 5k gil?

I am lazy when it comes to mining and I would rather run out and mine them myself

---

When I need something I evaluate the market price vs the time it would take me to gather it myself.

Time is worth more than a few gil.

But how much time did you spend evaluating how much time it would take to gather vs the market price hmmm?

A few seconds? If you have mined enough you should have an idea of how long it takes to get a stack of something, so it's just a matter of checking market price and making a decision, perhaps also using the saved time to mine something that is actually worth to mine.

Possible that support checked your transactions and indeed did see the 5k sale. So they tell you to report it as a bug because this actually is a bug.

@Alukah

.... your sense of humor is astounding. Also its copper ore....

This kind of "hack" wouldn't have only 1 victim ;).

Quote:

---

Originally Posted by Iriadysa

You have Miner, Botanist, Armorer, Leather worker, Goldsmith and Weaver capped at 50 plus WHM and BLM and you claim to not know you can see the list of transactions at the broker.

---

I wouldn't discount this part right away; it is tucked away behind another menu. Plus we have seen a number of people with Lv50 jobs coming to the forums who don't even know where the aggro meters were, and those are much more overt.

I do agree with everything else you've said, though. I mean, the very first ARM quest has you buying Copper Ore from the guild supplier, so they had to have known it was available for cheaper via an NPC.

Quote:

---

Originally Posted by Iriadysa

I don't buy this.

You have Miner, Botanist, Armorer, Leather worker, Goldsmith and Weaver capped at 50 plus WHM and BLM and you claim to not know you can see the list of transactions at the broker. Anyone with that many crafting classes knows that these Ores, along with most of the low level materials, are sold at NPCs.

This just doesn't fit.

---

This ... totally this

Mind boggling since copper ores are NPC vendor buyable for around 2 gil each. Its awesome that people buy blindly from boards though.

Everyone shooting the OP and claiming he/she is a liar.

Wth is wrong with people here.

You have no proof either way and this kind of "hack" has happened before.

Support here is awful imo and needs to be addressed.

Quote:

---

Originally Posted by scarebearz

Everyone shooting the OP and claiming he/she is a liar.

Wth is wrong with people here.

You have no proof either way and this kind of "hack" has happened before.

Support here is awful imo and needs to be addressed.

---

Uh, 1 person out of a few hundred thousand people is kind of hard to believe that it's not user error.

Everyone store your Gil on retainers, in case this hack is true like the OP says. It's happened before, on a large scale, but was fixed by SE It may very well be back.

Quote:

---

Originally Posted by Iriadysa

I don't buy this.

You have Miner, Botanist, Armorer, Leather worker, Goldsmith and Weaver capped at 50 plus WHM and BLM and you claim to not know you can see the list of transactions at the broker. Anyone with that many crafting classes knows that these Ores, along with most of the low level materials, are sold at NPCs.

This just doesn't fit.

---

It's not hard to get any of those classes to 50, it's not like you need extensive knowledge of anything. It's very plausible that someone could grind through all of them without knowing about NPCs selling certain mats, and heaven forbid they not know what one button on the MB interface does.

Just to give an example of how things may not always meet normal expectations - I have all crafts at 50, and one would expect that I'd be swimming in gil, but I currently only have about $300K to my name. I don't actively try to make gil, and I mainly leveled crafts so I could make my own items and the AF. :3

Anyway, whether or not you believe the OPs story, it still wouldn't hurt to be cautious in this case as this has happened before.

Quote:

---

Originally Posted by Nghthawk

99 x 5000 = 495,000
495,000 + 5% = 519,750

Fixed your math, not that it matter in this case.

---

Yeah... lol that 4:34 am timestamp explains a lot. Thanks for that.

Quote:

---

Originally Posted by scarebearz

Everyone shooting the OP and claiming he/she is a liar.

Wth is wrong with people here.

You have no proof either way and this kind of "hack" has happened before.

Support here is awful imo and needs to be addressed.

---

Nobody's really claiming liar, just that they're sceptical. We have no proof, but there was no proof offered that it really did happen either. This kind of hack has happened before, so if it's true it's worrying, but the hack also was addressed a long time ago and very quickly. If support said to report it as a bug, they probably looked at it and didnt see it being a hack.

Unfortunately it's pretty often that people will come and blame their mistake on all sorts of things that don't in any way give them any kind of responsibility. I feel bad for OP for losing 600k but at the same time..regardless of whether it's a hack or a bug, complaining about support without any kind of evidence of what they're saying to other players rather than actually going and reporting it as a bug as they were told to doesnt really solve anything.

Quote:

---

Originally Posted by DragonFlyy

Possible that support checked your transactions and indeed did see the 5k sale. So they tell you to report it as a bug because this actually is a bug.

---

That is what I am going to base my guess on. If this is happening (again?) then it is in all likelyhood a bug, and needs to be reported in the same manner as other bugs. Which is done by:

A. Submitting an in-game Bug Report via the In-Game Support Desk. This way the Dev's can see it and fix it.

And B. Posting a Bug Report in the Bug Report Forums explaining the problem so that other players are made aware of the problem so that they do not fall victim to it themselves.

Finally, to the OP: When dealing with Square-Enix Support, did you use the Email Support, Chat Support, or Phone Support? The type of Support you ended up using will in all likelyhood determine the exact quality of the service you receive.

Email Support: you will receive marginal service, usually rife with pre-scripted responses that really don't help you out.

Chat Support: A tad bit better, and you will likely get successful help from whomever is on duty at the Chat Support Desk.

Phone Support: easily the best support possible with Square-Enix, as you will get to talk to a live Support Agent and get your questions answered by someone over the phone.

The contact number for Square-Enix support is 858-790-7529, and you will need to call between 9am and 6pm PST.

Quote:

---

Originally Posted by slowdancewolf

I recently had 600,000 gill stolen from my account do to someone hacking the market boards.

---

What is gill?

Quote:

---

Originally Posted by Spot

What is gill?

---

it's an organ found in certain aquatic animals that enables them to oxygenate the water.

I can only assume however, that the OP meant to say "gil"...

Quote:

---

Originally Posted by Tharian

it's an organ found in certain aquatic animals that enables them to oxygenate the water.

I can only assume however, that the OP meant to say "gil"...

---

Actually aquatic plant life and churning of water oxygenate it, gills simply remove the oxygen from the water for the aquatic animals to survive.

Never heard of this happening. I mean is that even possible? How does one "hack" the market board?

Oh, and Gil *

Quote:

---

Originally Posted by Eye_Gore

Actually aquatic plant life and churning of water oxygenate it, gills simply remove the oxygen from the water for the aquatic animals to survive.

---

er... right, thank you. Aquatic Biology isn't my forte.