are you kidding me!?

for the last 2 weeks myself and several other people have been having major server issues ingame to the point we keep disconnecting. i've emailed square about this issue and the only reply i got was to simply "restart my modem" well i've restarted my modem everyday for the last 2 weeks and the problem is still here and iam not the only person experiencing it. iam on excalibur but i've talked to other people and other servers including balmung and cactuar and they also have this issue. i've waited patiently for square to make any kind of announcement about this but not once have they said anything but then today the elemental (japanese) servers experience an issue and is immediately fix'd with an update message.

been 2 weeks when is square going to stop ignoring us american players, now i dont know a thing about networking but heres my pathping its been the same for 2 weeks now http://i.imgur.com/03NJOwz.png i know packetloss is a badthing which is causing this sever lag/disconnecting and its not just me so save your useless replys



and yes iam mad square is ignoring this issue and telling us things that dont work

What server issues? I've had none for a long time. Also the two IPs you see there with 100% Packet Loss are because those are private IPs, if you don't have one of them on your local network, they will never get a ping response.

Routing issues have nothing to do with SE servers.

Quote:

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Originally Posted by GalkaBikini

Routing issues have nothing to do with SE servers.

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This. If you're getting packet loss along the way to the servers, there's a problem with the network. Not your network, mind you. The network past your house, in the big ol' series of tubes that is the Internet. I would take your pathping information and get a hold of your ISP, and let them know that somewhere along the way there's an issue. Give them the information, and from there they can try to pin down where the connection's gone bad, get a hold of the right people, and fix it.

You never know, maybe somebody crashed into a net hub or something somewhere.

Quote:

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Originally Posted by Darske

This. If you're getting packet loss along the way to the servers, there's a problem with the network. Not your network, mind you. The network past your house, in the big ol' series of tubes that is the Internet. I would take your pathping information and get a hold of your ISP, and let them know that somewhere along the way there's an issue. Give them the information, and from there they can try to pin down where the connection's gone bad, get a hold of the right people, and fix it.

You never know, maybe somebody crashed into a net hub or something somewhere.

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The image the OP posted shows no packet loss to the servers. It only looks like that because they're trying to ping private IPs on SE's side, which won't work.

Quote:

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Originally Posted by Darske

This. If you're getting packet loss along the way to the servers, there's a problem with the network. Not your network, mind you. The network past your house, in the big ol' series of tubes that is the Internet. I would take your pathping information and get a hold of your ISP, and let them know that somewhere along the way there's an issue. Give them the information, and from there they can try to pin down where the connection's gone bad, get a hold of the right people, and fix it.

You never know, maybe somebody crashed into a net hub or something somewhere.

---

The loss they had was from private configured servers in the data center that hosts FF14. The loss there is normal and isn't really loss but the server intentionally not responding to the ping. Their pathping was excellent, and assuming it was taken during the time period they were having problems and not hours before or after, it suggests that the problem is 100% on SE's server in this case.

edit* ninja'd again but keeping this one up because it needs to be said over and over here so that people that are responding get the idea.

Quote:

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Originally Posted by Kerberon

The loss there is normal and isn't really loss but the server intentionally not responding to the ping.

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Actually, since they're private IPs, the ping isn't even getting to them. Whether they are configured to respond or not doesn't matter.

Quote:

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Originally Posted by ispano

Actually, since they're private IPs, the ping isn't even getting to them. Whether they are configured to respond or not doesn't matter.

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Meh deliberate simplification on my part.

Quote:

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Originally Posted by Kerberon

Meh deliberate simplification on my part.

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Eh, the problem is someone might thing they should then be set to respond to pings to help people test the connection. But it wouldn't matter, so best to have the right information.

Unstable paths around Chicago and into Montreal...common issue for a long time. Old peering agreements aren't sufficient for today's usage patterns. TWC has overloaded gateways, line ingress, bad channel bondings, and they're not all on the same DOCSIS standard. Their networks are just FUBAR.

Been going head to head with TWC for almost 20 years over this crap. It's nothing new, and not isolated to FFXIV. ALL of this has happened before, and it will all happen again.

Capture/print both good/bad traces, as well as modem logs and signal pages. Forward it to their tier3 techs so they can narrow down the problems. Important distinction--you want TIER3, not Tier1 or 2. They'll keep sending techs to verify your local connectivity--play their game until you get escalated to higher tiers. If you are persistent and feed them good data, you can get things cleaned up. I've managed to get mine tweaked out to <60ms latency on average now... but it's taken a lot of effort.

Quote:

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Originally Posted by Kerberon

Their pathping was excellent, and assuming it was taken during the time period they were having problems and not hours before or after, it suggests that the problem is 100% on SE's server in this case.

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It actually isn't perfect. Pathping hides some data that may indicate potential issues. Around Chicago on Level3 could have lag spikes that are not accurately demonstrated in this report. It is a VERY common issue with TWC these days, and it comes and goes at odd times:
http://allestoringen.nl/maps/20096/latest.jpg

snapshot updates periodically, based on source data from here:

http://downdetector.com/status/time-warner-cable

You can see similar charts for lots of web servics (and even some ISP's) from the same site here:
http://downdetector.com/companies

If you actually take some time to track this stuff, you can see the ebb and flow of this problem all over the place.
http://www.akamai.com/html/technolog...try/index.html

Ping statistics for 199.91.189.25:
Packets: Sent = 10, Received = 10, Lost = 0 (0% loss),
Minimum = 48ms, Maximum = 59ms, Average = 50ms

1 <1 ms <1 ms <1 ms 10.10.100.1
2 27 ms 34 ms 39 ms 66.26.112.1
3 19 ms 17 ms 30 ms 24.31.198.9
4 24 ms 22 ms 26 ms 24.93.64.134
5 27 ms 30 ms 32 ms 107.14.19.48
6 26 ms 27 ms 27 ms 107.14.19.99
7 26 ms 26 ms 29 ms 154.54.12.109
8 25 ms 27 ms 28 ms 154.54.0.165
9 41 ms 40 ms 40 ms 154.54.31.106
10 44 ms 43 ms 44 ms 154.54.31.130
11 61 ms 51 ms 49 ms 154.54.3.134
12 87 ms 70 ms 72 ms 154.54.43.17
13 64 ms 65 ms 67 ms 38.122.42.34
14 61 ms 49 ms 48 ms 10.2.2.1
15 49 ms 49 ms 51 ms 192.34.76.2
16 50 ms 50 ms 51 ms 199.91.189.234
17 47 ms 49 ms 51 ms 199.91.189.25

Flawless gameplay unless spikes break 200ms BEFORE Ormuco.

At specific times of day, you may see the same areas line up with problems across multiple services because it is due to regional problems amongst the ISP's.

Again, the following snapshots are dynamic and will update periodically throughout the day. Source pages are linked below each.


AT&T map:

http://allestoringen.nl/maps/20010/latest.jpg
http://downdetector.com/status/att


Netflix map:

http://allestoringen.nl/maps/20065/latest.jpg
http://downdetector.com/status/netflix


PSN map:

http://allestoringen.nl/maps/20076/latest.jpg
http://downdetector.com/status/playstation-network


XBL map:

http://allestoringen.nl/maps/20119/latest.jpg
http://downdetector.com/status/xbox-live

Quote:

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Originally Posted by Darske

This. If you're getting packet loss along the way to the servers, there's a problem with the network. Not your network, mind you. The network past your house, in the big ol' series of tubes that is the Internet. I would take your pathping information and get a hold of your ISP, and let them know that somewhere along the way there's an issue. Give them the information, and from there they can try to pin down where the connection's gone bad, get a hold of the right people, and fix it.

You never know, maybe somebody crashed into a net hub or something somewhere.

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Someone get the draino, please.

"Ignoring us american players" Cute. Really Cute.
au has the most connection problems out of everyone, ontop of having the worst internet connections in the world, and ontop of that Us/Eu/Jp servers have all had issues lately which makes it even worse.

Imo the problem lies in how much tunneling they are using. Run a few traces throughout the week, you'll see even without packet loss or line jitter a few tunnels stop responding after a while and just plain BOOT you OUT. Not even free to play MMO's have had this issue. But square constantly say they are Working on it.

Anyway I'm playing from VIC Australia and even I only get 170ms so it's probably your connection

To be fair to SE, they're probably afraid of even thinking about Australia.

I mean, it astounds me that people even live there. It's like every living thing there has some deadly poison and wants to kill you, it's ridiculous. How do you even manage?

Quote:

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Originally Posted by Darske

To be fair to SE, they're probably afraid of even thinking about Australia.

I mean, it astounds me that people even live there. It's like every living thing there has some deadly poison and wants to kill you, it's ridiculous. How do you even manage?

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They use Magical Protection Dragons. No. They BREED Magical Protection Dragons. But Australia is the Land of Nopes.

I've noticed that between Chicago and the datacenter in Montreal seems to be a common place for dropped packets and what-not. I had the same loss of packets when I last did a pathping and I have Comcast Business Class.

The last two weeks i also get periods where my Xbox controller just stops moving for 30 seconds. Makes me crazy><

Quote:

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Originally Posted by Darske

To be fair to SE, they're probably afraid of even thinking about Australia.

I mean, it astounds me that people even live there. It's like every living thing there has some deadly poison and wants to kill you, it's ridiculous. How do you even manage?

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Poison is just drink flavoring there, sort of like putting a lime on a glass.
http://stream1.gifsoup.com/view8/4803674/el-macho-o.gif

Actually, it's silly, but SE's advice of "Reset your modem" actually fixed all my connection problems instantly...