RMT tells/shouts

How long dose it take the GMs to ban someone? I reported someone spamming RMT stuff and the next day, they are still doing it.

I know you want us to add them to our block list but my list is full and I am sick of having to remove someone just to add someone else. It also dose not say anyone of them have been deleted. Also a block list is for people who are playing the game and NOT cheating but bug the other player in some way.

I'm going to toss this out there again: You should add another option that the player can just click on there name and say report for spam. It will then block all message from that player and it can give you all the info you guys need so we as the players do not have to spend 10 mins of are time filling out something.

Also Why cant we just dump are block list so we can start it off clean? Removing things one by one is not cool.

A banned account will not end up with the characters deleted since the account could have been hacked and used without the actual owner's knowledge.

That being said, I'm 110% in favor of there being an option to automatically submit a report while blacklisting someone for RMT. Of course, there would need to be some penalty should the user choose to abuse the feature. It would also be nice to have an option to select multiple names to remove from the Blacklist at one time.

No game company will reveal how long it takes for them to ban someone. Usually they do it in waves as to not tip off to spammers that a particular bot type is being watched (otherwise they'd just update their code and effort wasted).

What I do is keep only 10 people in the blacklist at a time, every once in a while after blacklisting someone, I delete a few of the oldest ones until I'm back to ten, problem solved.

As for the auto-report system, sorry, but that's not going to happen. This would get abused way too much. Just copy and paste the message they sent you, copy their name in, and fill in the zone/server information and just send it out, it really doesn't take that long.

Adding something to punish players for abusing it is just more work than it is to deal with the actual issues themselves being reported, the amount of abuses would outweigh the actual reports.

Just... clear out the blacklist, and do it more often, and just send the reports yourself, it's really not that big of a deal.

It does seem to take awhile for them to investigate RMT reports, how long? I don't know.

As someone has stated earlier, banned names are not automatically removed from your list unless the person in charge of the account (be it the account's original owner or the RMT spammer) deletes the character that was used for spamming. So you will have to remove the names off of your black list yourself. It is safe to say that you can remove the RMT spammers that are at the top of your black list as you will not be spammed from them again.

I do agree that it would be nice to, at least, click on the name of an RMT spammer, select an option to report them for spamming and it automatically "mutes" their spamming for as long as you are logged onto that character. That way it doesn't clog up your blacklist in the process.

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Originally Posted by LeonBlade

What I do is keep only 10 people in the blacklist at a time, every once in a while after blacklisting someone, I delete a few of the oldest ones until I'm back to ten, problem solved.

As for the auto-report system, sorry, but that's not going to happen. This would get abused way too much. Just copy and paste the message they sent you, copy their name in, and fill in the zone/server information and just send it out, it really doesn't take that long.

Adding something to punish players for abusing it is just more work than it is to deal with the actual issues themselves being reported, the amount of abuses would outweigh the actual reports.

Just... clear out the blacklist, and do it more often, and just send the reports yourself, it's really not that big of a deal.

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I dont think it would get "abused". Blizzard has a report for spam button and it works out find for them. Why would it be any different for SE?

I just copy/paste the same message that RMT send to me.. and it works.. I think that SQEN take too much time but for save customers.. because what would happend if your account have been hacked and they banned you account just for that reason?.. Its better to send and emall to the owner of the SQEN account and later take accions.

I have been dealing with SE for a long time and unless they change how they work, they just up and ban an account for anything RMT related. People who got there accounts hack have to go thought a lot just to get the account back and unbanned. In fact, I know someone who this happen to 2 months ago, she had to go thought a lot just to get her account back. That being she had to keep calling and emailing the SE support and bugging them until they gave it back.

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Originally Posted by AnsBan86

I just copy/paste the same message that RMT send to me.. and it works..

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Yep...just remember to have timestamps turned on in your chat log so they know when the message was sent. I do this too.

I do, however, still have nearly 200 RMTs on my blacklist (including a couple Goldceo characters that have been on there for months, despite the obvious clue of having the name of their RMT site as part of their character name). I do believe SE is banning these accounts, but I get the feeling that banning does not include deletion. It would be nice to know which characters on my blacklist belong to accounts that have been permanently banned but not necessarily deleted, because my blacklist is full to bursting with RMT spammers.

A Banned Account Character Name is only Deleted if someone else on the Server wants That Name for A Character.

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Originally Posted by Dragonedge

A Banned Account Character Name is only Deleted if someone else on the Server wants That Name for A Character.

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Nope, it is not.
Banned characters are not going to be deleted, especially not for that reason.

Sometimes I go afk for 30 min or so to do random things, as we all probably do. When I come back, if I see an RMT tell and attempt to blacklist it. Lately, however, it has been telling me the person can't be found, so SE has at least been speeding up their RMT crack down. It is nice to see that they are already gone by the time I go to blacklist them! =)

Yea, SE *does not* ever delete characters that they ban, or at least, it's not the standard thing they do. Most likely, their characters are evidence of their actions and are kept as such.

As said by someone else, characters that show as deleted were deleted by the user.

And, it's not true that we don't know when SE does bans. They post news on lodestone quite frequently about their ban hammer activities. As I understand, if their news reports are any indication, they do it roughly weekly. Odds are the investigators gather a lot of evidence and give it to the person who has control of banning which they do in chunks at a time. The ban hammer is mighty, when it strikes, many fall!

http://na.finalfantasyxiv.com/lodest...8fc63b08ff3228

Most recent ban hammer activity was May 8th.

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Originally Posted by LeonBlade

What I do is keep only 10 people in the blacklist at a time, every once in a while after blacklisting someone, I delete a few of the oldest ones until I'm back to ten, problem solved.

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Perhaps if the blacklist were only for gilspammers, that might work. But the blacklist is ostensibly for blocking annoying players. Unfortunately, there's no way to determine if you blacklisted someone because they were annoying or because they were gilspamming...

baffled with this whole rmt thing... If I was a developer or GM, I'd stay logged in all day & catch these guys for myself. I find it very hard to believe these RMT issues are all the result of hacked accounts. Which then leads one to believe these are all subbed accounts.... where are they getting their software & licenses? The same people are still here or come back after each wave of bans. There's clearly a disconnect in the account system that these guys are exploiting.

Blacklisting someone should automatically send your chat log to a GM for review. This is how EQOA worked. It would speed up the bans.. but there's still wouldn't stop them from returning.

I still say all offending accounts should be thrown to a locked Gaol server populated by fake accounts. No world transfers without GM review. Keep collecting the subs from the RMT accounts & let them send all the tells they want to a fake playerbase.

The RMT problem is going to be here until time stops but SE should give the players a far easier way of blocking them then the current system in place. A new system need to be put in place where people can report the RMT as spam and it will block all chat logs for the player. This new "spam" log should NOT have a limit on how many the player can add nor should the player be able to see it. Only GMs will be able to view it and it should make it easier on them.

The point is, SE need to step up and make is more easier for the end player to block them and not having to spend 10 mins of there time making a GM report and blocking them.

Just to be more clear.
The current system, the player has to report the RMT message, having to go thought 2 menus. After the player clicks send a ticket is made with the info the player had put in. Info that may or may not be wrong because of human error. Now I am going to take a guess and say it makes a new ticket for each person that reports the same player for RMT messages. On the other end, that is a lot of tickets they have to go thought just to see what is happening and how many reports of the same player who sent the message are.

So here is what I am thinking SE should do.

The player gets an RMT message, the player then clicks on the RMT message and clicks "report as spam", this is only one menu a window will pop up asking if they are sure they want to report it as spam. Once the message is reported, a ticket is made and any message to the player that reported the spam will be block without the player having to add them to there block list or it going into there block list. This list will be a different list from the player block list, where only GMs will be able to view and edit it. So after a few minutes go by, more people report the same player for RMT messages, the system can auto update the same ticket saying that they have been reported X amount of times. This in return can make it easier for the GMs to act faster.

I know I am guessing at how the process works on the back in but to me, it seems really slow at times. I also know that what I propose will need somethings worked out but I still think it can be done with little effort.

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Originally Posted by kidvideo

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There's a few problems with this (and yes, I've heard this suggestion in every MMO I've played as of late, so flame shields up).

Most RMT accounts are stolen player accounts. Meaning if you instaban a player account, they're liable to get upset and run to every corner of the internet in rage. Bad PR is no way to go thru life. Otherwise, they often use stolen credit cards, which of course means there's laws and regulations SE needs to follow to report this to authorities/things they have to do to CYA.

To further my point above, if you account were taken (heaven forbid, yes), and they went banhammer on it, wouldn't you be upset? Wouldn't you want SE to figure out HOW they got your account to begin with (also read: wouldn't you take to the net in a fit of rage demanding a pound of flesh)?


While the "Gaol" server is a cool idea, it's still an arms race. You cut one head off the RMT hydra, 2 more grow back. Plus, how do you take measures to restrict RMT behavior without affecting legit players (aka the DRM debate)?

Every "simple solution" isn't quite that simple mate. I work in this space for a living....*sigh* believe me.