Brought the game on Ps4 from PSN but still inactive

So...
http://i.imgur.com/JCO4Ic0.jpg


But the game still ask me to buy a license, and at the mogstation my standard version is not registered yet. What can I do?
http://i.imgur.com/4xnBLM1.png

I think you have to click 'Account Services' and then 'Add Playstation 4 License'.

But when I do that it tells me that I have to buy the digital version of the game (which I did) or use a code. So I'm stuck too.

Same as me :confused:

same here I bought the hard copy though. I installed it but I can not use the registration code in the case. It says it is invalid or already used. I even waited until after midnight on the 14th. I'm getting a little P'd off. First I had to keep contacting them for not receiving my early access code and now this. If they weren't Square-Enix I would bail on it. But i'm a loyal fan sense FF1.

same problem here, just bought the standard edition but i previously had 30days left on my account.

so i should have 60 days left after i bought the standard edition but it doesnt seem to be registering on the mog station.

But you can at least play the game? We do not

no no no i had it on pc first and just now i bought the ps4 version.

so yes i can play it just not on ps4

Im in the same situation. Has there been answer to the problem yet?

Quote:

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Originally Posted by Jakey

Im in the same situation. Has there been answer to the problem yet?

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Nope, in the meantime I have an opened ticket with the Support Centre, I really really hope to be able to play today...

doesnt look like this problem will be solved for me today...IJUSTWANNAPLAY

We have a last chance to be able to play today, and without the SE help:
Users will be able to register product codes starting from Monday, April 14 at 0:00 (GMT), with the downloadable version available for purchase from Monday, April 14, 2014 at 12:00 (GMT).

Maybe, in three hours our purchase will be unlock

And so this is the case, we have to wait 'till noon (GMT)


http://i.imgur.com/quGnQOg.png

Yeah, I'm seeing the same thing.

Purchased the Standard Edition digital download earlier today, but logging into the app still shows no service activated.

PS4
Digital UK PS store
FF XIV Standard edition

I bought a copy from the UK PS store after taking part beta phase two for PS4. After buying the game it told me i can use the beta phase two client to play the game. After i boot the game i am greeted by US and Canada returns policy. After i log in my Square enix account in game it says that i need a active account and a product code.

:mad::mad::mad::mad:

Anyone have any luck? nothing has changed for me, same shit since this morning

Quote:

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Originally Posted by Jakey

Anyone have any luck? nothing has changed for me, same shit since this morning

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I'm in live chat with an agent now. He's saying It's an issue with sony and to keep checking the forum for updates...

My agent in live chat still tease me with greenwich time, but I'm right, the game should be open now

I just tried linking through the Square website and got a psn may be incomplete message, then tried to log in on the game and got No valid account message. Is this the same issue you are all having?

Went into support chat, admittedly I probably sounded like a bit of a douche but was unhappy at not being able to play the game

SEE Agent Francesca: Hello and thank you for contacting SQUARE ENIX Customer Support. Just a few moments while I review your question, please.
SEE Agent Francesca: I understand you are receiving the Account Linking Error message?
You: yes, when i try to link my account i get "Account linking failed. This may be due to your PlayStation Network account being incomplete."
SEE Agent Francesca: Ok, this is an issue with Sony that has been happening for a few weeks now. It shouldn't affect game play, or anything link that.
SEE Agent Francesca: I believe Sony are looking into the issue to resolve it soon
You: I can't play the game at all. On the PS4 it asks me to link my Square Enix account, which i can't
SEE Agent Francesca: linking your PSN to your SQUARE ENIX Members account is not required to play FINAL FANTASY XIV: A Realm Reborn on PS3 or PS4. To do this, please log in to your PSN account, redeem your 12 digit game code on the PSN Network and then when requested to, log in to your SQUARE ENIX ID you want to play the game on and this will link the game to your SQUARE ENIX Account which is necessary. We trust this will resolve your issue for you and we apologise for any inconvenience caused. q - can't link psn to members account so can't play game a - aware of members issue but won't stop you playing game. redeem 12 digit code on psn, then log in to sqex account to link.
You: I brought the game from the PS Store so I never got a 12 digit code
SEE Agent Francesca: If you are struggling to play, it is basically because there is some form of error with the PSN version of the game
SEE Agent Francesca: We are looking into this currently
SEE Agent Francesca: Hopefully it should be resolved soon!
You: No, its because its won't allow me to link my account, which has been an going issue with your service for months according to the forums I have been on. I played both beta's, paid £29.99 for the game and then came up against this issue.
Communication with the RightNow Chat service has been lost. Please wait while attempts are made to restore the connection.
Disconnection in 240 seconds.
Connection resumed.
SEE Agent Francesca: Ok, so you were able to play the Betas?
You: Yes, without issue
SEE Agent Francesca: When did this new issue start, today?
You: after purchasing last night. I paid and downloaded on PSN, it updated the service, I then attempted to sign in and link the accounts on my PS4 and came up against this. Then tried on my PC and got the same
SEE Agent Francesca: The PlayStation Network account being incomplete error does not stop you playing the game, though - if it is another error you are receiving, it will be because you downloaded the game from PSN
SEE Agent Francesca: And the PSN version is not working right now
You: Right, well following the steps on the PS4. First you must start the game, accept the terms of service and log in to my Square Enix account, then you will be asked to link your account, then the above error occurs, so it does stop me from playing the game
SEE Agent Francesca: Do you have the option not to link your account?
You: Ive just gone through it again and it comes up no valid service account
SEE Agent Francesca: Yes, no valid service account is the PSN error I am referring to
SEE Agent Francesca: You will not be able to access the game for now I am afraid
SEE Agent Francesca: We are looking into it, hopefully it will be resolved as soon as possible
SEE Agent Francesca: Keep an eye on the website/Lodestone if you can - for any updates as to when the game will be able to go live
You: Right, so I have been allowed to pay for a service that isn't actually working, not happy
You have disconnected.

Cheers guys keep us posted if ye can thanks

Well, noon GMT is in 8 minutes, so fingers crossed!

Quote:

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Originally Posted by Lifter

Well, noon GMT is in 8 minutes, so fingers crossed!

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But in UK there's no legal time?

Contacted Sony first. They don't seem to have a clue. They say to delete, reinstall tried a few other things to no avail and say to wait till later and if still like that in morning to contact them again. They took all the information as this will help to solve the issue. Then I contacted Square Enix and they said they are aware of the issue and only affects PSN downloads of the game and are working to resolve the issue. They are aware and are working with Sony and say to keep posted on here! Would be nice to have a official post from them stating there is an issue.

UK Phone Numbers
Sony 02035382665
Square 08706000182

Not sure what you mean by "no legal time".

In any case, it's past noon GMT and I still get the same message.

I mean summertime... nevermind :)

My copy still missing from Mog Station :\ :mad:

Will get sorted they know about it just when and how.

A friend of mine bought the game just 5 minutes ago with no issue at all, maybe the problem is for who bought the game too early?

I'm very very upset

Somebody with a fast connection could try to re-download the client...

@jABASKUNDA I deleted all files from applications and all saved data as well from online storage and hardive. Final fantasy saved data can be found in the other folders. Deleted everything. Just redownloading now so should be able to let you know if that works in the next 20mins or so.. have fibre :)

Quote:

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Originally Posted by Tommy085

@jABASKUNDA I deleted all files from applications and all saved data as well from online storage and hardive. Final fantasy saved data can be found in the other folders. Deleted everything. Just redownloading now so should be able to let you know if that works in the next 20mins or so.. have fibre :)

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So good :)

Let us know!

It doesn't work. I tried that too but it just updates the launcher to the 08/04/14 version, which I think is the second beta launcher. Its showing up in the store front now rather than just searching for it so it should definitely be live. Some PS3 users had these issues for a while, I still haven't found anyone stating a solution so I guess its just a case of waiting for them to fix it, which I hope they do soon as two botched launches for the same game isn't doing anything to boost confidence

Edit: And now the download is taking a lot longer, was 20mins to half hour last night, now showing over an hour

No correct, does not work. I am in UK and for some reason when log-in the US and Canada T&C's come up. Think Damofitz is right. They need an update to sort this.

Just for people who are interested, I bought the game this morning, before 12GMT release, updated the Beta from earlier in the month and had this issue. Deleted and reinstalled the client and still have this issue. Reinstalling makes no difference so don't waste your time/bandwidth doing so.

I see they're recommending you contact their support for resolution, which is odd considering the conversation from earlier in the thread. If anyone finds a resolution, please ensure you post here, would be very helpful.

I know these things happen, but it's bloody annoying.

Guess Sony messed it up by putting the game into the store too early. So everyone who bought it before 12:00 GMT has problems now.

It didn't go onto the UK store until around 12.40am gmt.

A really frustrating start. I can't believe the let down. Let's hope it gets sorted soon, and with some form of compensation for all of us who have paid good money for this game!

This update was posted to Lodestone: http://eu.finalfantasyxiv.com/lodest...8bd108bbd06b4f

Oddly says contact support, who then just told me to keep an eye on updates on Lodestone...

You know all they need to do is verify purchases and give out codes to those who purchased it. Then we can all go to the mogstation, input the code and it'll work. For some stupid reason, the PS Store didn't give out a code, which would have been a perfect workaround to this problem. I've been trying to get an account set up for my wife all day (this is our only day off during the week, grrr)
BTW I also saw that message, talked to support, and they said to keep watching the Lodestone... so yeah they got nothing!

Yeah, its on the support centre page as well, but rightly stated, chat support say to watch here

http://support.eu.square-enix.com/main.php?id=5383&la=2

I hope they hurry up, finished FFX at the weekend on the Vita and am burning through X-2 so need something lined up to see me through the rest of my time off work

So i'm in queue for an another chat with the SE Support team. You guys have more news?

I've spent the last three hours trying to get through to tech support so that I can have a conversation from the horse's mouth about all of this and have had no luck. No matter where I go I can't seem to get a support chat page. And when I think I've got it, it winds up being an email support ticket.

It's also getting pretty infuriating trying to figure out what's going on with this limbo when every page links back to itself, like some unhappy, money stealing circle.

Same problem here... Had the PC version, got a ps4 and a vita for this game (so I can play in the bath :) ) bought the digital version this morning (around 8 am CET) and it says no valid service when trying to link account. There's not even a create account button only, "use existing SQEX account".

Well they've put the information about people not being able to log in on the client too. Guessing it'll be either tonight or tomorrow it'll be fixed tbh