Originally Posted by
Siobahn
This has happened to me in coil with the caster head.
When CT was first released, if you didn't roll need/greed/pass, and you left the raid, you would be running around Mor Dhona and suddenly get a message saying you won the item. Yay, my week's loot privilege is gone >.>
I figured it worked the same way in coil. Item dropped, I rolled need, left the area. Nope. Loot dropped to someone else that stayed in the area. I submitted a ticket, GM told me tough S*&^. Talked to a senior GM, same answer.
Meanwhile, from my days playing WoW...
Join a group with a master loot system. Master looter ninjas an item won by another player. Make a GM call, GM review the logs, takes item from the master looter, gives it to the person who won the roll, temp bans the douchebag that ninja'd.
Tl;DR
SE devs should play WoW for about 6 months, and take some pointers from Blizzard's customer service; specifically their GM service.