6-months of no answer.. Let's see if maybe ANYONE can help? I had my account hacked 6-months ago! and filled out all the correct forms and i still get no help to as why i have not been able to get my account back. I have called 30+ times to support and all i get is the run around or you are still investigating ? Or better yet my account has been escalated! Sadly i have also been told i was one of the 5000 people who at that time had their accounts hacked..
I see NO reason why i have to wait 6-months for whoever is overseeing this to give me my gil back. I paid the full 6-month and i can not even play? I have played this game from the start of FFXIV beta and get treated like im sure many do it seems.. Like dirt and just another number. I WANT MY ACCOUNT BACK! AND A REFUND! AND A NAME CHANGE! Tell me what i can do to help you or someone to get this done. I have never played a game with so much customer support problems... This is just stupid crazy...
Really! Would be nice if i get a response! :mad:
6-months and my account is still down!!?????
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02-27-2014, 09:08 AMAvaEnyo6-months and my account is still down!!?????
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02-27-2014, 09:38 AMRaist
hate to point this out... I got hacked in XI years ago and the waiting with no answers drove me nuts too.
But, this is not where you need to go for the answers you seek. This is for user to user support, not contacting SE. Guidelines posted here:
http://forum.square-enix.com/ffxiv/t...-Support-Forum!
In fact, as this issue will require the sharing of sensitive account data and such, you really need to be addressing SE directly somehow not trying to go through the forums.
Unfortunately, you are restricted to the contact methods detailed at the support portal when you submit a ticket for your account being compromised--chat, email, or phone support (not a free 800 number either which sucks).
Wish we could help you here... really do. Myself and many of us here have been there and got the tacky t-shirts back in 2005/2006... and pray we never have to go through that rat race again.
Best of luck, hope they can get you back in game soon. -
02-27-2014, 12:19 PMAvaEnyo
Thanks Raist for the post. I just wanted to post something in hopes of some admin or someone might be able to point me in the right direction or someone on the account side... Post was not meant to troll but to also maybe inform others of this and SE fails to inform gamers / paid customers. Many thanks for the space.
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03-01-2014, 08:45 PMRealSurprisein hopes
Keep hoping, this is not a real tech support forum. If it were then someone would have at least acknowledged you by now. I don't know why they even have a forum for tech support.
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03-01-2014, 08:56 PMLoz
I am quite astounded at SE lack of concern for their player base.
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03-01-2014, 11:01 PMFumijj_Gah
Hmm, weird. You can reset your password if you have game codes, e-mail adress and especially, scan of original owner's ID card. I did the same time ago for my 2nd account, got my password back in 30min. Are you the original owner?
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03-01-2014, 11:08 PMAzraelThis.Quote:
Originally Posted by Fumijj_Gah
I don't see why you would ask for a name change.
It's very easy to reset your password. -
03-01-2014, 11:44 PMLadyVaJedi
In some ways she was supported. By having others to be there for her and to listen and give advice.
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03-02-2014, 01:17 AMIymala
If she was hacked by an RMT and her account used to spam...her character name could be on a lot of peoples blacklist. Seems a good precaution to get a name change.
As far as SE actually helping you.....I lost faith in them months ago. -
03-02-2014, 03:54 AMRaistQuote:
Originally Posted by RealSurprise
Quote:
Originally Posted by Loz
It's because this is not a support line to SE... never was intended to be. Go and read the guidelines posted at the sticky I referenced in my earlier post.Quote:
Originally Posted by LadyVaJedi
This is a user to user support forum. For providing feedback directly to SE, you need to use the appropriate bug report or feedback sections listed further down, or use the support portal to submit an appropriate ticket. In the case of the OP, the situation cannot and will not be handled through the forums because it will require sensitive information to be exchanged and thus calls for a more one-on-one interaction that can only be handled through contact methods provided when you submit a ticket at the portal.
So, in this case... this forum has performed as intended. Players have provided suggestions to remedy the situation--unfortunately the OP's preferred resolution requires a different mode of contact than what can be achieved on the forums and must go through the portal or via direct phone support. -
03-02-2014, 07:47 AMRealSurprise
The blind leading the blind.
It is misleading to call it Technical Support then, when it is on the website for the game. I understand that a ticket can be submitted for certain types of support.
If this is "The Games" "Support" page, then someone with inside understanding of the support issues should be monitoring it, and offering solutions. If it is a "User Support Forum" then they should call it that. Not all of users are going to understand (nor do we need to) the fundamentals of server technologies for games.
No one from SE has ever emailed me back that they are working on a solution, or telling me what a solution is.
6 months is a long time to not play a game you pay for, and not get a solution for your ticket. That was the reason for my post. -
03-02-2014, 07:54 AMRaist
If you click the support link for the game... the one on the launcher, it takes you to the support portal, not here. This is the URL it takes you to:
http://support.na.square-enix.com/main.php?id=5382&la=1
SE's forums for both XI and XIV have basically just been set up that way since their inception. That's just typically how it is on Community Forums in general... not just here. IDK if maybe it's a cultural or language thing that causes things to get lost in translation, but that is how it's been for the better part of a decade now.
Oh, and SE isn't the only one that does it that way. Blizzard even does it... they just have their guys be more proactive in the forums is all. It's usually prudent to read the rules beforehand so you know what to expect, and what to do if you need escalation for a problem. -
03-02-2014, 08:20 AMAvaEnyo
Thanks guys for the posts to keep this alive. I can log into my account but all my gil is gone and i was told ANYTHING i do will not be saved when they"Roll back" my account. Trust me i call the support line every week hoping someone will do something and not be lazy and say "That is in a different department which you cannot contact" 6-months is a long time no matter how many people got hacked and the lack of customer support or...Anything to give a paying customer is bs. But! I will not use this space to troll and vent. But i just wanted to inform people and also have some hopes of someone from SE seeing this and try to help me?! If anyone might have a backdoor or know of someone i can call or even email PLEASE post... After spending a lot of time getting everything to lv50 i would hate to just walk away because of this but i might have to take my money and spend it some where else...
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03-02-2014, 08:24 AMZenaku
If i was a non legacy i would have just start over with a new account. But seeing how this is your legacy account i really hope you get your account back.
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03-02-2014, 08:41 AMRealSurpriseThat's the only thing this space is good for. I hope they fix your account, or at the very least, do something. I wonder if Sony lost a lot of bitcoins.Quote:
Originally Posted by AvaEnyo
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03-02-2014, 01:41 PMLurkiosUnless the name change system is very, very poorly designed the change wouldn't get you off anyones blacklist. The blacklist "should" be blacklisting a player ID, not the actual name.Quote:
Originally Posted by Iymala
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03-03-2014, 04:58 AMAvaEnyo
well seeing how i now have only 14 days left on my subscription they better fix it asap because i will not waste more money to keep it open if they are not going to even do anything. TBH i played about 1 1/2 month out of the 6 i bought.... Meh...
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03-07-2014, 06:58 AMAvaEnyoQuote:
Originally Posted by AvaEnyo
I called again last night.. Still no help other then "This is taking longer than normal" really? no #$%#! If i knew it was going to take this long i would have far gone the roll back and been playing.. They have no notes other then they have been working on it since sept... lol wow... sounds like things like this are not there top priority's...