Automatic renewal - Error 406

I used to get Error 401 when trying to set up the automatic renewal. However, now the error code has changed to Error 406. What causes Error 406 or how do I fix it?


Thanks!

"Bump" same can anyone help us?

Same here, I really want to play can anybody shine light on this??!!

Just had the same problem tonight with the 406 error. My trial had expired a couple days ago. I tried renewing using three cards. One was a gift card with no funds because I didn't realize it expired. Boo. So after putting that aside, I tried another card with $100 on it... and after that I tried a credit card with, let's just say, more than enough to play FFXIV.

So anyway the second card has now six $1.00 charges on it. I better get that money back and I had better not be charged for six months worth! The credit card has one $1.00 charge. This is completely unacceptable especially since the transactions were never completed to begin with. There never should have been a $1.00 transaction for any attempt as I received the 406 error every single time. I have no idea what is going on but I e-mailed support. Their chat/phone hours of operation are a joke. I am on the east coast, at 9am it is noon over here and I will be working, and as such I will never have an opportunity to call them and they are closed on the weekend. What kind of 'support' is that?

hello guys...this error also happened to me 3 times...and I've found an alternative...so what I did basically was to load my square enix account with crysta using the same debit card that I used when i got those error 406...and suprisingly I didn't have any problems loading up crysta...and then I just used the crysta to pay for the automatic renewal...don't know if this will work for you guys but I guess its worth a try

Hi! I posted this on the Lodestone way back when. WOW! S.E. customer service needs help!
[No gift cards!]
My account went " inactive" I had entered a $50 gift card at least 2 weeks ago. Started the process , ticket number, and all. There answer by e-mail " it's your financial institution . IT'S A GIFT CARD!!!
Another ticket.....reply " please resubmit after FF14 ARR is launched.....WTF! By this time I'm beginning to think the worst "great programmers and artist but not a clue about customer service"
New ticket and a new e-mail reply " help chat available, or this phone number 310-846-0345 "
Fist try, phone call and chat room at the same time......phone rang for 2hrs 13 mins. , chat help. 111 people waiting, 37hrs. 17min. Wait time......I hung up the phone and gave up!!!!!
Another ticket ( it was the only way to access the help chat) this time my e-mail stated that it was a S.E. problem ........I'm going to give up......tell somebody in charge! Reply " we will send this to our superiors". Then I had a idea ! Speaker phone, and call when they open.......1 hr 19 min. I got a human !!!!!!!!!!! S.E. does not accept gift cards! Nope!!!!! My Visa card was a debit card? Yes I tried different cards, debit and gift.......in the end I bought ( with the gift cards) Ultimate game cards, you can find the online, or at GameStop ... This was the help I received from the very friendly (under paid and over worked) S.E. rep. THANK YOU!

P.S. if you are missing a friend that was supposed to be sticking around......best bet it's a account problem. One more thing.....I was able to read the blog ( thought I may see similar prob. Yup. ).
If your out there and having the same prob. The game cards work......but you have to buy Crystas!!!!
Now back to my world!!!!!!

I got the error 406 when trying to attempt payment with debit or credit card... when i try to buy crysta error 401 comes... seems that they don't want to be payed... but I wanna play!!!!!! Help!!!!!!

Edit:
I finally done it! I clicked on the Ultimate Game Card selection instead of the credit card and a window popped up where i was able to buy crysta by paypal...
crysta added and renewal done^^

Well I figured it out that Error Code 406 means that you have insufficient funds to pay for it. So just had to transfer money into it and it was fixed.

It can't be. I have more than plenty in my bank account, and I attempt to pay, yet, I still get the error. Anything else you might have done different?

Quote:

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Originally Posted by Szazi

Well I figured it out that Error Code 406 means that you have insufficient funds to pay for it.

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I'm trying to re activate my account I have a visa debit card And have way more than enough money to pay 14.99. Submitted a couple tickets already about this

So after getting this error myself and having enough money for it I think I nailed the problem: The Mog Station was down for maintenance and they shut down the transaction process before they shut down the station itself. There is scheduled maintenance today for the game, but they didn't mention for the Mog Station which is a little annoying-however they might always do that when doing game maintenance.

Oh wait nevermind, it's something a lot more silly than that: Apparently Error 406 according to SE support is an issue with your bank, however if you try to enter in your card details more than 3 times and then try and use a different card it blocks your payments for 3 days. Which apparently support can't wave. Not the greatest news for an Australian where you can't buy Crysta and they don't sell timecards in stores (you have to order them online).

Having the same problem, Error 406 when I try to activate my account & Error 401 when I try to add crysta to my account...
As Carmen, no Game Cards in stores around where I live too =/ The only way I see this possible is by adding 25€ to my steam wallet and pay with it with is just silly...

The error is not with your financial institution, it is with SE. My gf was trying to pay for another 180 days, she has plenty of money in her account, she still received the 406 error. She then tried her Credit Card, also with more than enough funds, and once again 406. The customer service is inefficient any way you look at it. They are quick to blame you instead of looking at maybe there is an issue with our system, such as a glitch. I am curious if anyone else used a Master Card as their payment and came up with the 406.

I have no clue why SE wont let us use a PayPal account. If I were to put money on it, I would bet that no community rep or anyone from the dev team will comment on this issue, in any of the threads regarding it.

Quote:

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Originally Posted by Poppa

The error is not with your financial institution, it is with SE. My gf was trying to pay for another 180 days, she has plenty of money in her account, she still received the 406 error. She then tried her Credit Card, also with more than enough funds, and once again 406. The customer service is inefficient any way you look at it. They are quick to blame you instead of looking at maybe there is an issue with our system, such as a glitch. I am curious if anyone else used a Master Card as their payment and came up with the 406.

I have no clue why SE wont let us use a PayPal account. If I were to put money on it, I would bet that no community rep or anyone from the dev team will comment on this issue, in any of the threads regarding it.

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I have Master Card, and it still gets the same error. I called my Bank, and Sony to assure it has nothing to do with them. It is definitely, for a fact, and issue with SE.

Must be the first time that I tried to throw my money at a gaming company and they just keep refusing it =(

My first free month has expired. I originally tried to buy Crysta using a fresh and unused Master Card Vanilla gift card (electronic use only) of 100CAN$ and buy a few months' worth of Crysta. The conversion of Canadian currency into American one should have given me something which would end up costing under 80CAN$ - well under the real total amount of funds available I suspect would be around 95CAN$ if you include whatever activation fees those annoying cards have. I got two errors 401.

I then decided then to go with a no-nonsense automatic renewal using my credit card this time, credit card which has worked for pretty much every games I've paid for and still does today, thinking maybe that gift card is just utter chocobo dung (it has yet to work for ANY purchase). Got error 406.

I guess I just won't be playing FFXIV:ARR.

I am still on my free month, I have yet to see FF14 cards for sale here in Canada, from the sounds of it they have problems with credit card subscriptions... I hope they fix this before my free time expires, as I want to keep playing.

I also just ran out of my "free" month. First there was only an option to pay by Steam Wallet, which didn't work. I contacted support and now have an option to pay by credit card. I'm getting Error 406 - but $1 charges from SE are showing up all over my credit card account, so the card is working fine and the card info is fine. The successful $1 charges prove that.

So support told my to load Crysta. The credit card payment to Crysta gives error 401. When I use Ultimate Pay they also refuse my card. I've had my card for over 5 years and I don't want to go into details but there's well over $10k before I hit the limit. I used the card to purchase the game in the first place a month ago, and I've made multiple purchases this week.

If SE can't figure out how to accept payment through the advertised methods, I want a refund on the purchase price of the game.

I ran out of my free month a week ago as well, and made 7 failed attempts at paying the subscription by my credit card (ERROR 406). Like you guys I've also been billed $1+ per "failed" attempt, and I have been using the same card for groceries, bills, etc. :(

I really like FFXIV, but this payment drama is a big turn-off (what is so difficult with setting up a simple internet transaction found on countless other websites??) Plus it seems like a very common problem that should be fixed (but ignored).

I might try fiddling around with PayPal and Crysta, but I'm so disappointed at the sloppy system that I've abstained from trying this past week and gone back to playing WoW. (Never had any issues with payment for WoW on their website all these years...)

Seriously, what gives??

Have pleyed this game since oct and used the same debit card since i played then all off a sudden my auto subcriptions stop and i cant put new card details in comes up with two error one is 401 and the other is 406 and sometimes itr comes up maintenance ...