Final Fatasy XIV turn off my PC

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01-30-2014, 08:34 AM
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Final Fatasy XIV turn off my PC

Well is like the tittle say i just log into Final Fantasy and Crash and is only with final fantasy other game i just play fine i dont know what is it, the computer is totally new using a PSU 1200W i will leave the information here

-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\Alberto Diaz\Documents
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-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 8 Pro 64 bits (6.2, compilación 9200) (9200.win8_gdr.130531-1504)
SYSTEM_CPU Intel(R) Core(TM) i7-4770K CPU @ 3.50GHz (8 CPUs), ~3.5GHz
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SYSTEM_GRAPHICS_DAC Integrated RAMDAC
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SYSTEM_SOUND_DRIVER_DATE 25-06-2013 10:29:34 p.m.
SYSTEM_SOUND Audio digital (S/PDIF) (2- Dispositivo de High Definition Audio)
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SYSTEM_SOUND_DRIVER_LANGUAGE Español
SYSTEM_SOUND_DRIVER_DATE 25-06-2013 10:29:34 p.m.
SYSTEM_SOUND 26 LCD TV-4 (NVIDIA High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {DA9DF97A-0AD5-400B-BF13-4DB59D260E05}
SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
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SYSTEM_SOUND_DRIVER_LANGUAGE Inglés
SYSTEM_SOUND_DRIVER_DATE 28-11-2013 09:08:18 a.m.
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
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SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Teclado
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {44A87CB0-80B7-11E3-8001444553540000}
SYSTEM_INPUT_NAME Ideazon Merc Stealth MM USB Human Interface Device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 18 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {44BC52D0-80B7-11E3-8003444553540000}
SYSTEM_INPUT_NAME Ideazon Merc Stealth MM USB Human Interface Device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0

-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
Computer Shut down "Help Please" - Page 3 - Google Chrome

-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

JDownloader 0.9
Battle.net
BitRaider Web Client
Google Chrome
Hearthstone
League of Legends
NVIDIA Stereoscopic 3D Driver
Star Wars The Old Republic
VirtualCloneDrive
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Ragnarok Online 2
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Microsoft Visual C++ 2005 Redistributable
Pando Media Booster
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
System Requirements Lab Detection
Google Update Helper
League of Legends
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
Intel(R) Processor Graphics

-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe 00000F30
C:\Program Files (x86)\Elaborate Bytes\VirtualCloneDrive\VCDDaemon.exe 00000F38
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe 00000100
C:\Program Files (x86)\NVIDIA Corporation\Update Core\NvBackend.exe 00000D28
C:\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 0000042C
C:\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo.exe 00000720
C:\Windows\SysWOW64\rundll32.exe 00000F0C
01-30-2014, 12:37 PM
Canoness24

I having the same problem as well dispite what i have tired to do to fix this problem it still happens, but now it only happens when am doing an instant.
-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\Canoness\Documents
FINAL FANTASY XIV - A Realm Reborn C:\Program Files (x86)\SquareEnix
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
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-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 7 Ultimate 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.130828-1532)
SYSTEM_CPU Intel(R) Core(TM) i7-2600 CPU @ 3.40GHz (8 CPUs), ~3.4GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 8 SYSTEM_CORE_PHYSICS 4
SYSTEM_BIOS BIOS Date: 05/11/12 17:21:08 Ver: 04.06.05
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SYSTEM_VIRTUAL_MEMORY 2047.875MB
SYSTEM_PAGE_FILE 32689.625MB
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SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 10.000GB SYSTEM_FREEDISC_SPACE 9.923GB
SYSTEM_STORAGE E:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 452.615GB SYSTEM_FREEDISC_SPACE 338.091GB
SYSTEM_STORAGE G:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 222.790GB SYSTEM_FREEDISC_SPACE 138.731GB
SYSTEM_STORAGE H:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 13.143GB SYSTEM_FREEDISC_SPACE 13.055GB
SYSTEM_DIRECTX_VERSION DirectX 11
SYSTEM_GRAPHICS NVIDIA GeForce GTX 650 Ti BOOST
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP GeForce GTX 650 Ti BOOST
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SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1824 x 1026 (32 bit) (60Hz)
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SYSTEM_SOUND_DRIVER_LANGUAGE English
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SYSTEM_SOUND Digital Audio (S/PDIF) (High Definition Audio Device)
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SYSTEM_INPUT {9543E3F0-CBC0-11E2-8002444553540000}
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SYSTEM_INPUT {FA109D50-26F6-11E3-8002444553540000}
SYSTEM_INPUT_NAME USB Gaming Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 768 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {FA109D50-26F6-11E3-8003444553540000}
SYSTEM_INPUT_NAME USB Gaming Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {FA109D50-26F6-11E3-8004444553540000}
SYSTEM_INPUT_NAME USB Gaming Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {FA109D50-26F6-11E3-8005444553540000}
SYSTEM_INPUT_NAME USB Gaming Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {9543E3F0-CBC0-11E2-8003444553540000}
SYSTEM_INPUT_NAME Ideazon Zboard MM USB Human Interface Device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 17 SYSTEM_GAMEPAD_FOV 0

-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\Ideazon\ZEngine\Zboard.exe 00000E64
C:\Program Files (x86)\NVIDIA Corporation\NVIDIA Update Core\NvTmru.exe 00000D08
C:\Program Files (x86)\NVIDIA Corporation\Update Core\NvBackend.exe 00000D18
C:\Program Files (x86)\Opera\19.0.1326.56\opera.exe 00000F30
C:\Program Files (x86)\Opera\19.0.1326.56\opera_crashreporter.exe 00000F60
C:\Program Files (x86)\Razer\Nostromo\RazerNostromoSysTray.exe 00000E5C
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 0000138C
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo.exe 00001A48
C:\Program Files (x86)\Stardock\ObjectDockFree\ObjectDock.exe 00000DC0
C:\Program Files\Webroot\WRSA.exe 00000AC4
01-30-2014, 02:15 PM
Mechennyy

Happening to me too. It didn't start for me until after the maintenance a couple nights ago.
02-10-2014, 02:29 AM
Canoness24

Still no new updates eh? Well if it helps I noticed that when I changed my resolution from full screen to border-less window mode it crashes less ofton.
In any case any help would be nice cause being unable to play or progress sucks :(
02-10-2014, 05:31 AM
xAlice

Easiest way to find out why you crashed/rebooted would be to use WhoCrashed. I had a "Bug Check 0x116: VIDEO_TDR_ERROR" that would promptly restart my computer. Download it, install it, click analyze then scroll down on the same page. At the very bottom it'll give you a google link along with bugcheck code + Error code. You'll have a better idea how to solve the problems if u know where the problem stems from rather than shooting in the dark. Best of luck!
02-10-2014, 05:54 AM
Duuude007

Happened to me back when i had a bad videocard. The system would automatically reboot when it detected the videocard overheating.
02-10-2014, 10:04 AM
xAlice

Quote:

Originally Posted by Duuude007

Happened to me back when i had a bad videocard. The system would automatically reboot when it detected the videocard overheating.

Yeah, that's pretty much what mine was. I'd get 2 seconds of fullscreen black screen then it'd be normal again. Of course, mine could have been an extreme case because it was a much older card. Thing is, after 6 times (i read this somewhere..) it would give you a BSOD and then completely restart your computer altogether.
02-10-2014, 10:27 AM
Canoness24

@xAlice Thank you showing me this rather handy tool :) Sadly the reason why it crashes has something to due the with servers and when we choose which group we would be in.Cause from Phase 1 of the beta up to 2.1 I had never once crashed while playing this game even in heavy traffic areas like with the behemoth fate and Odin.

For everyone else l have looked heavily into seeing what part of my hardware would have caused the crash and found nothing. Which is why I am hoping that SE can tell me a fix to this rather odd bug.
02-10-2014, 10:31 AM
Duuude007

Quote:

Originally Posted by Canoness24

For everyone else l have looked heavily into seeing what part of my hardware would have caused the crash and found nothing. Which is why I am hoping that SE can tell me a fix to this rather odd bug.

Your comp should have SOME sort of evidence of the cause in the event log.

Try and pinpoint the exact time, down to the second, when your PC crashed, and look through your system logs for red text errors.

90% + of the time, the couple minutes leading up to the crash will provide a series of specific errors.

I would personally be shocked if ANY point to SE, but there is the place it would be found.
02-11-2014, 02:35 AM
Lurkios

Looks like a video card issue, either overheating or destabalizing. If you're overclocked you'll want to try setting it back to stock, if you're not it's time to replace the card.
02-11-2014, 07:09 AM
Canoness24

Quote:

Originally Posted by Duuude007

Your comp should have SOME sort of evidence of the cause in the event log.

Try and pinpoint the exact time, down to the second, when your PC crashed, and look through your system logs for red text errors.

90% + of the time, the couple minutes leading up to the crash will provide a series of specific errors.

Well every time it has crashed it has always been running any dungeon and the times vary when it dose crash, but most of the time it is right at the start of the boss fights. Sadly I have looked for anything in my crash log and there is nothing since my computer shuts all power off instantly. I will say this that I can play the game all day long without any problems, which why I say it has to due something with the server side or something in the configuration file that has some code that I have yet to find.

@Lurkios I tried that a long time ago. Trust me when i say I wish it was a hardware problem on my end cause I would have fixed this a while ago :)
02-11-2014, 08:18 AM
TheFirstKel

Try unplug the GFX from the slot and put it in firmly again, when unplugged it from the slot, make sure the contacts are clean. It could be weird like that sometimes.
02-11-2014, 08:41 AM
Duuude007

Quote:

Originally Posted by Canoness24

Sadly I have looked for anything in my crash log and there is nothing since my computer shuts all power off instantly.

Instant power-off indicates internal system hardware issues, not applications telling your machine to turn off.

It also leaves the door open to components other than videocard, but one thing at a time...

Have you tried to run a benchmark on loop on the highest settings? I would wager a similar result happens IF it is the video card. Google the Heaven Benchmark by Unigine. Its free and powerful.

Quote:

Originally Posted by Canoness24

I will say this that I can play the game all day long without any problems, which why I say it has to due something with the server side or something in the configuration file that has some code that I have yet to find.

Absolutely not evidence to support SE's fault in the matter. Sorry, but it really isn't.
02-11-2014, 11:51 AM
Canoness24

Quote:

Originally Posted by Duuude007

Instant power-off indicates internal system hardware issues, not applications telling your machine to turn off.

It also leaves the door open to components other than videocard, but one thing at a time...

Have you tried to run a benchmark on loop on the highest settings? I would wager a similar result happens IF it is the video card. Google the Heaven Benchmark by Unigine. Its free and powerful.

Well I have tried the Heaven Benchmark on a loop for a good two hours and nothing. I check every cable to see if maybe heat was causing them to become lose and thus leading to the power outage. I watched my temps all of which
were 26c to 35c so no overheating there. Checked all my drivers and the files to see if maybe something didn't install correctly and found nothing.
I tried to reenact this problem with other game like Total War Rome 2 that are just as graphically demanding and after eight hours nothing would happen even during online play and using graphic enhancements so I could
cause something to go wrong and still nothing.

I know you say that this is not on SE end. Then why? Why only when i go run a Dungeon on this game and only this and why did this only start happening to after the server grouping was implemented.
02-11-2014, 12:36 PM
Duuude007

Quote:

Originally Posted by Canoness24

I know you say that this is not on SE end. Then why? Why only when i go run a Dungeon on this game and only this and why did this only start happening to after the server grouping was implemented.

Each time the issue occurs, the conditions are the same.

You are at your place of residence.
You are using the same computer each time.

The only way you can isolate the cause of the issue is to change different factors of how you are playing.

Do you have a friend who lives nearby who either plays XIV or has a comp capable of playing?
Does the exact same problem occur for them?
How about if they move their comp over to your home?
How about if you play on your comp at their home?

How often does it occur?

What conditions are happening as it happens? Are these conditions causing it every time? Every other time?

You don't blame spoiled milk on the cow when you haven't ruled out the cup, the fridge, the grocer, etc.
02-12-2014, 01:30 AM
Simurgi

How big is your power supply?
02-12-2014, 03:12 AM
Duuude007

Quote:

Originally Posted by Simurgi

How big is your power supply?

If it isn't the GPU, this would be the next thing I would check as well.
02-12-2014, 03:51 AM
Marishi-Ten

Check Event Viewer. You should have critical flags of the crash with the bug code. Google the code to pull the specific event and TS steps.

Sounds like a driver crash/Kernel panic/Hardware crash. Reinstall drivers make sure they are up to date. If crashing still occurs, you may have a bad GPU.
02-13-2014, 12:33 AM
Canoness24

Okay following Marishi-Ten Advice here is what Event Viewer says that it is a Kernel-Power Event ID 41 which states.

"The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly."

Though out of the new tests done today it now shuts off while loading the instant in any case I want to thank everyone who has helped out and I want to say sorry to everyone who ran AV with a randomly vanishing paladin tank.

For those who read this I fixed the crashing by un-installing the game and deleting every file for FFXIV and then re-install the game.