The Server is not responding

Whenever I try to update to the latest version of the launcher on Final Fantasy A Realm Reborn for 2.1. After a few minutes of downloading my download speed goes from 0.30mb to 0.00mb and then I get the following error message.
"The Server is not responding"
Please contact square enix for support
[30413] [10009] [10019]
I have used all the recommended settings on the support page. I have opened all ports on my router. I have disabled all firewalls and antivirus software on my computer while giving the launcher administrative rights. All with no luck. I have contacted chat support and went all the way to a phone support but we still couldn't find the root of the problem.
This error also happened when I first got a realm reborn 2 months ago the same error was happening. I went to a friends house to use his internet and the same error happened so I suppose it wasn't my router. I was able to download it because his internet was much quicker and was able to download it before the error was able to pop up (though that was after 6 or so tries)
So I thought I might ask if anyone else has had this problem? I'm going to continue searching the forums for a solution but any help is appreciated!

I am currently running windows 8

Could be that everyone is trying to DL the patch. could take a few minutes to get it going, just keep trying

Thanks for the reply. But I believe if that were the root of the problem then I would not have had the same error 2 months ago.

I am also running into this error. Here is what happened when it happened.
I was downloading just fine, then I had to switch areas, so my connection was disrupted. (The original file was 3gb)
I then went to the hotel, and started the download downstairs, where the connection is much faster than in the rooms. (this file was almost 2gb, so it was partitioned)
It was downloading normally, then it errored out as you stated above with the same codes, and same steps (slow, then 0.0, then d/c):
The Server is not responding"
Please contact square enix for support
[30413] [10009] [10019]

I am running Windows 7, and currently in Argentina, where the internet sucks, but not .01mb/s bad.
Customer support said that maybe it has to do with server congestion, which i find strange since it happened rather suddenly.
The file currently downloading is 2013.12.05.0000.0000 which is smaller and different than the original 3gb file (I think).

8:29pm (Argentina time) I am currently holding a connection at .04 - .05 mb/sec which is twice as fast as it was, perhaps they are slowly fixing it.
8:31pm speed jumped to .07MB/s
8:33pm .05MB/s
8:36 .01MB/s (ugh it might DC)
8:49pm Didn't DC, still at .01mb/s
9:04pm .06-.08MB/s. Any internet activity drops my connection to .01-.02MB/s. This connection hold 1.5MB/s through speed tests...it almost seems like I get a % of the left over speed.
10:18pm .10-.12MB/s It seems it is a server load thing in addition to possibly location.
11:04pm back down to .02MB/s....what is going on?!

I don't think the servers can cope with all the traffic. I normally download at about 7MB/s, this is only going 1.4MB/s. So yeah, keep trying.

Thanks for the replies everyone. I'm going on a small assumption that it my be my router. Perhaps it is taking in too much information for it to handle and shut down. So I'm updating all the required firmware for my router. We shall see if that works.

I am constantly updating my previous post. What is happening? when are the breaks in the download? so I can turn off and reset to see if it connects better or w/e is the problem.

Quote:

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Originally Posted by AmmaUltman

I am constantly updating my previous post. What is happening? when are the breaks in the download? so I can turn off and reset to see if it connects better or w/e is the problem.

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SE download servers' fault. We need a torrent, can someone link a complete updated client?

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We need a torrent, can someone link a complete updated client?

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So very much this. Had the same problem when I installed after buying the game at thanksgiving. Now I have the same errors again. Solved last time by copying the game whole hog off my brother's computer. Anyone have a full copy we can DL so I can play this game I already paid for once servers are back?

Update: I upgraded my firmware didn't fix the problem. Ughh Thanks for the replies. And yes a torrent would be great. But I will keep trying.

Just an update for anyone who is also having this problem. I contacted support. And while no solution was found. Something may have given me a clue. The supporter tried to ping my IP but was unable to connect to it and said that something was blocking the connection. So I contacted my ISP (At&t) and opened all ports on my modem. Then I went into advanced settings for my firewall and created a new rule for FF boot.exe That also did not work. The only other thing I have is windows defender which is disabled when i start the download. As I am running windows 8.1 it does not come with Microsoft Security essentials so I dont have to worry about that. Anywho still not closer to an answer but will keep trying.

When I last tried windows 8, was in beta, it did have MSE integrated into it.

However something is definately blocking traffic, do you have peerguardian (or whatever its called now) installed or anything like that?

Quote:

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Originally Posted by Ghostrain

And yes a torrent would be great

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For some stupid reason my last post was deleted. I'm uploading the game to WeTransfer now. I checked the file for viruses before uploading (and WeTransfer automatically checks for virus when you upload files there as well) so it's safe.
Here is the link for the whole game:

http://goo.gl/NJWOPD

Quote:

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Originally Posted by Jinwa

For some stupid reason my last post was deleted. I'm uploading the game to WeTransfer now. I checked the file for viruses before uploading (and WeTransfer automatically checks for virus when you upload files there as well) so it's safe.
Here is the link for the whole game:

http://goo.gl/NJWOPD

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I'm pretty sure it was deleted before because your not allowed to upload copies of the game, its deemed piracy.

Also, i'd say this post will be deleted as well.

Seeing how this entire thing is really just a work around for the true problem. I am still trying to figure out the source. But at least now I can play the game while I solve the problem so my entire month doesn't go wasted.

This really has been going on long enough. >:(

I've had this issue the first time trying to update, had to torrent the full game with patch, and here I am again with the same issue, still failing after over 1GB+ and still getting that issue. :(

I really want to play this game some more, but I can't with the patch not wanting to fully download. I hope to hear about what the lowest times are that it's possible to try and download it, before I have to reformat my PC, and I really don't want to do that.

Quote:

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Originally Posted by Ghostrain

Then I went into advanced settings for my firewall and created a new rule for FF boot.exe That also did not work.

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May not be the right .exe to whitelist. There are several files in your XIV folders... forget exactly which ones my firewall asks me about when the new updates come, but some look like better candidates for getting the updates (like the ffxivlauncher.exe, as that is when the version check initially kicks off, and then there is ffxivupdater.exe as well). I'm running Win8 on both my systems now (finally wiped the old XP box... still in a bit of a mourning state over that move), and it runs it just fine once I respond to the security prompts to allow the new .exe's access. I also have added exceptions for the IP's I've detected the game using as well. Could run netstat in a cmd prompt or Resmon to see what IP's are being used if you want to give that a shot as well (they may even show up in your log as being blocked if there is an issue with IP filtering).

It seems that there have not been any further posts about this concern being an ongoing issue. Because of this, we are considering it to be resolved. If this does continue to be a concern, please create another thread to further discuss resolutions or contact the Support Center at support.na.square-enix.com for assistance.

- Furlamseere