I need help, GM please contact me...

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11-14-2013, 10:57 AM
bainsvain

I need help, GM please contact me...

Hi. My names lucus. I've been playing since original FFXIV and FFXIVARR...
I've played the game on the same computer, nothings changed. Everyting honkydory.
I've played through beta, early access and a month in from the release.

I've just paid for more time but to my dismay, i can't play the bloody thing.
I've updated the game, pressed play after it several times telling me that my password needs to be changed, changing it atleast four bloody times. I press play onto the launcher....... aaaannnnd it brings me to the

Play
Opening movie
Configuration
Exit

Screen. Everything is highlightable, but not clickable? It's a in windowed mode and i can't even click the X at the top to exit it. I have to task manager and get rid of the process manually?

Why after all this time playing it, is it suddenly unable to play? I've deleted the game completely, reinstalled? I've updated all my drivers, cleaned my pc inside and out, made so much more room, even though i still have half a terra harddrive of space left. I've swept for bugs and other malware. I've looked alll ooooovvveeer Squareenix help sites. I've made "SEVERAL" tickets to be contacted for information and you bloody assholes don't respond, ever.

PLEASE.. GM or someone that knows what they're doing, please help me. Otherwise i'm going to request my money back on my subscription because this is just awful customer service right up.

VVVVVVVVVVVVVVVVVVVVVVVVVVV

-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\LUKE\Documents
FINAL FANTASY XIV - A Realm Reborn D:\FFXIV Online\SquareEnix
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
ProxyEnable 0
ProxyServer unspecified
ProxyOverride *.local;<local>

-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 7 Home Premium 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.130801-1533)
SYSTEM_CPU Intel(R) Core(TM) i7 CPU 960 @ 3.20GHz (8 CPUs), ~3.2GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 8 SYSTEM_CORE_PHYSICS 4
SYSTEM_BIOS BIOS Date: 10/29/10 22:06:58 Ver: 08.00.15
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 6135.117MB
SYSTEM_VIRTUAL_MEMORY 2047.875MB
SYSTEM_PAGE_FILE 12268.418MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 111.690GB SYSTEM_FREEDISC_SPACE 23.647GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 931.511GB SYSTEM_FREEDISC_SPACE 299.985GB
SYSTEM_DIRECTX_VERSION DirectX 11
SYSTEM_GRAPHICS NVIDIA GeForce GTX 560 Ti
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP GeForce GTX 560 Ti
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 978.438 MB
SYSTEM_GRAPHICS_SHARED_VRAM 2811.559 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1440 x 900 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um
SYSTEM_GRAPHICS_DRIVER_VERSION 9.18.0013.2723
SYSTEM_GRAPHICS_DRIVER_DATE 12/09/2013 4:58:10 PM
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Speakers (Razer Surround Audio Controller)
SYSTEM_SOUND_DEVICE_ID {265CB10F-5918-47D0-8389-2E6E25260230}
SYSTEM_SOUND_DEVICE_NAME RzMaelstromVAD.sys
SYSTEM_SOUND_DRIVER_VERSION 6.01.7600.16385
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 18/09/2013 9:47:32 AM
SYSTEM_SOUND Realtek Digital Output(Optical) (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {4AA8652C-D7A8-4FCA-B7DB-CD3CC14EF808}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.6873
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 29/03/2013 9:42:42 PM
SYSTEM_SOUND Speakers (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {73CD15E7-EFAF-4411-A55D-DBB085B1F484}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.6873
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 29/03/2013 9:42:42 PM
SYSTEM_SOUND Realtek Digital Output (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {74437F99-B07A-4CD5-8B84-C2E29CAB25C8}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.6873
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 29/03/2013 9:42:42 PM
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 7 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {056DD490-E022-11E2-8002444553540000}
SYSTEM_INPUT_NAME 6 axis 24 button device with hat switch
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 6 SYSTEM_GAMEPAD_BUTTON 24 SYSTEM_GAMEPAD_FOV 1
SYSTEM_INPUT {056DD490-E022-11E2-8002444553540000}
SYSTEM_INPUT_NAME 6 axis 24 button device with hat switch
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 6 SYSTEM_GAMEPAD_BUTTON 24 SYSTEM_GAMEPAD_FOV 1
SYSTEM_INPUT {FFD48CD0-8E6F-11E2-8001444553540000}
SYSTEM_INPUT_NAME Razer DeathStalker Ultimate
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {FFD52910-8E6F-11E2-8002444553540000}
SYSTEM_INPUT_NAME Razer DeathStalker Ultimate
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {FFD55020-8E6F-11E2-8003444553540000}
SYSTEM_INPUT_NAME Razer DeathStalker Ultimate
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {FFD55020-8E6F-11E2-8004444553540000}
SYSTEM_INPUT_NAME Razer DeathStalker Ultimate
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0

-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

I need help, GM please contact me... - Google Chrome
Planetside 2

-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

Adobe Flash Player 11 ActiveX
Adobe Flash Player 11 Plugin
Adobe Photoshop CS2
Adobe Shockwave Player 11.6
Akamai NetSession Interface Service
Audacity Bundle by Fileparade.com
Audacity 2.0.3
BattlEye Uninstall
BattlEye for OA Uninstall
DivX Setup
ESN Sonar
Google Chrome
InfiniteCrisis
SmartSound Quicktracks 5
LogMeIn Hamachi
marvell 91xx driver
Malwarebytes Anti-Malware version 1.75.0.1300
Microsoft Document Explorer 2008
Visual Studio 2005 Tools for Office Second Edition Runtime
Microsoft Visual Studio 2008 Professional Edition - ENU
Marvell MRU V4
NCSOFT Game Launcher
NVIDIA Stereoscopic 3D Driver
Xiph.Org Open Codecs 0.85.17777
PCSX2 - Playstation 2 Emulator
Microsoft Office Professional Plus 2007
PunkBuster Services
RaiderZ
Razer Comms
Razer Core
Razer Surround
Smart Defrag 2
Arma 3 Alpha
Call of Duty: Black Ops II
Call of Duty: Black Ops II - Multiplayer
Dota 2 Test
Call of Duty: Black Ops II - Zombies
Arma 2: Operation Arrowhead Beta
Wizardry Online
Arma 2: DayZ Mod
RIDGE RACER™ Driftopia
Infestation: Survivor Stories
Counter-Strike: Source
Arma 2
Arma 2: Operation Arrowhead
Garry's Mod
Devil May Cry 4
Borderlands 2
Dota 2
Star Wars - Battlefront II
The Elder Scrolls V: Skyrim
The Secret World
Visual Studio Tools for the Office system 3.0 Runtime
Microsoft Visual Studio Web Authoring Component
Windows Live Essentials
WinRAR 4.20 (32-bit)
WinZipper
World of Warcraft
Windows Live Communications Platform
Steam
Razer Synapse 2.0
Photo Gallery
TERA
Windows Live SOXE Definitions
JavaFX 2.1.1
League of Legends
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
7-Zip 9.21
Adobe Photoshop CS2
Java 7 Update 40
Windows Live UX Platform Language Pack
FINAL FANTASY XIV - A Realm Reborn
Microsoft SQL Server Compact 3.5 Design Tools ENU
SmartSound Quicktracks 5
Microsoft Visual Studio 2005 Tools for Office Runtime
Smite
Hi-Rez Studios Authenticate and Update Service
Movie Maker
Java Auto Updater
Skype™ 6.9
Windows Live Installer
Apple Application Support
Windows Live Essentials
swMSM
LogMeIn Hamachi
Microsoft Document Explorer 2008
Windows Live SOXE
MSVCRT Redists
Microsoft Visual C++ 2005 Redistributable
Microsoft Visual C++ 2005 Redistributable
Battlefield 3™
Adobe Stock Photos 1.0
Apple Software Update
Conquer Online 2.0
NVIDIA PhysX
Realtek Ethernet Controller Driver For Windows 7
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729
Razer Game Booster
Photo Gallery
MSVCRT
MSVCRT110
Update for Microsoft .NET Framework 4 Extended (KB2468871)
Security Update for Microsoft .NET Framework 4 Extended (KB2487367)
Update for Microsoft .NET Framework 4 Extended (KB2533523)
Update for Microsoft .NET Framework 4 Extended (KB2600217)
Security Update for Microsoft .NET Framework 4 Extended (KB2656351)
Security Update for Microsoft .NET Framework 4 Extended (KB2736428)
Security Update for Microsoft .NET Framework 4 Extended (KB2742595)
Security Update for Microsoft .NET Framework 4 Extended (KB2858302v2)
Adobe Common File Installer
Visual Studio Tools for the Office system 3.0 Runtime
Microsoft Office Professional Plus 2007
Security Update for Microsoft Office Word 2007 (KB2767773) 32-Bit Edition
Update for Microsoft Office 2007 (KB2508958)
Security Update for Microsoft Office PowerPoint 2007 (KB2596912) 32-Bit Edition
Update for Microsoft Office Outlook 2007 Junk Email Filter (KB2825641) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2596871) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2597969) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2687439) 32-Bit Edition
Security Update for Microsoft Office Excel 2007 (KB2760583) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2596660) 32-Bit Edition
Microsoft Office 2007 Service Pack 3 (SP3)
Security Update for Microsoft Office 2007 suites (KB2760411) 32-Bit Edition
Security Update for Microsoft Office Outlook 2007 (KB2825999) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2596848) 32-Bit Edition
Security Update for Microsoft Office InfoPath 2007 (KB2687440) 32-Bit Edition
Security Update for Microsoft Office Publisher 2007 (KB2597971) 32-Bit Edition
Security Update for Microsoft Office PowerPoint 2007 (KB2596764) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2596754) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2596825) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2596789) 32-Bit Edition
Update for 2007 Microsoft Office System (KB967642)
Update for Microsoft Office 2007 suites (KB2767849) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2596792) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2687309) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2767916) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2597973) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2687441) 32-Bit Edition
Microsoft Office Access MUI (English) 2007
Update for Microsoft Office Access 2007 Help (KB963663)
Microsoft Office 2007 Service Pack 3 (SP3)
Microsoft Office Excel MUI (English) 2007
Update for Microsoft Office Excel 2007 Help (KB963678)
Microsoft Office 2007 Service Pack 3 (SP3)
Microsoft Office PowerPoint MUI (English) 2007
Update for Microsoft Office Powerpoint 2007 Help (KB963669)
Microsoft Office 2007 Service Pack 3 (SP3)
Microsoft Office Publisher MUI (English) 2007
Update for Microsoft Office Publisher 2007 Help (KB963667)
Microsoft Office 2007 Service Pack 3 (SP3)
Microsoft Office Outlook MUI (English) 2007
Update for Microsoft Office Outlook 2007 Help (KB963677)
Microsoft Office 2007 Service Pack 3 (SP3)
Update for Microsoft Office Outlook 2007 (KB2687404) 32-Bit Edition
Microsoft Office Word MUI (English) 2007
Update for Microsoft Office Word 2007 Help (KB963665)
Microsoft Office 2007 Service Pack 3 (SP3)
Microsoft Office Proof (English) 2007
Microsoft Office Proofing Tools 2007 Service Pack 3 (SP3)
Microsoft Office Proof (French) 2007
Microsoft Office Proofing Tools 2007 Service Pack 3 (SP3)
Microsoft Office Proof (Spanish) 2007
Microsoft Office Proofing Tools 2007 Service Pack 3 (SP3)
Microsoft Office Visual Web Developer 2007
Update for Microsoft Office 2007 System (KB2539530)
Security Update for 2007 Microsoft Office System (KB2288621)
Security Update for Microsoft Office 2007 suites (KB2760411) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2596620) 32-Bit Edition
Update for 2007 Microsoft Office System (KB967642)
Update for Microsoft Office 2007 suites (KB2767849) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2687309) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2597973) 32-Bit Edition
Security Update for Microsoft Office system 2007 (KB974234)
Microsoft Office Visual Web Developer MUI (English) 2007
Microsoft Office SharePoint Designer 2007 Service Pack 3 (SP3)
Microsoft Office 2007 Service Pack 3 (SP3)
Update for Microsoft Office 2007 suites (KB2767849) 32-Bit Edition
Microsoft Office 2007 Service Pack 3 (SP3)
Microsoft Office Proofing (English) 2007
Microsoft Office InfoPath MUI (English) 2007
Update for Microsoft Office Infopath 2007 Help (KB963662)
Microsoft Office 2007 Service Pack 3 (SP3)
Microsoft Office Shared MUI (English) 2007
Microsoft Office 2007 Service Pack 3 (SP3)
Update for Microsoft Office 2007 Help for Common Features (KB963673)
Update for Microsoft Office Script Editor Help (KB963671)
Microsoft Office 2007 Service Pack 3 (SP3)
Update for Microsoft Office 2007 Help for Common Features (KB963673)
Update for Microsoft Office Script Editor Help (KB963671)
Microsoft Office Shared Setup Metadata MUI (English) 2007
Microsoft Office 2007 Service Pack 3 (SP3)
Microsoft Office 2007 Service Pack 3 (SP3)
Microsoft Office 2007 Service Pack 3 (SP3)
Microsoft Office Access Setup Metadata MUI (English) 2007
Microsoft Office 2007 Service Pack 3 (SP3)
Microsoft Office File Validation Add-In
League of Legends
VC80CRTRedist - 8.0.50727.6195
System Requirements Lab CYRI
Pando Media Booster
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
Microsoft SQL Server Database Publishing Wizard 1.2
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
Windows Live Messenger
Microsoft Visual C++ 2005 Redistributable
RuneScape Launcher 1.2.2
Google Update Helper
Adobe Reader XI (11.0.05)
Windows Live Messenger
Movie Maker
Microsoft Corporation
Mumble 1.2.3
QuickTime
Skype Click to Call
Adobe Bridge 1.0
Aion
Microsoft SQL Server Compact 3.5 ENU
Windows Live Photo Common
Cube World version 0.0.1
XSplit Broadcaster
Microsoft Visual Studio 2008 Professional Edition - ENU
Hotfix for Microsoft Visual Studio 2008 Professional Edition - ENU (KB971091)
Update for Microsoft Visual Studio 2008 Professional Edition - ENU (KB972221)
Hotfix for Microsoft Visual Studio 2008 Professional Edition - ENU (KB973674)
Photo Common
D3DX10
Windows Live PIMT Platform
MSVCRT Redists
Adobe Help Center 1.0
Microsoft SQL Server 2005 Compact Edition [ENU]
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
Windows Live UX Platform
Realtek High Definition Audio Driver
Update for Microsoft .NET Framework 4 Client Profile (KB2468871)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2518870)
Update for Microsoft .NET Framework 4 Client Profile (KB2533523)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2572078)
Update for Microsoft .NET Framework 4 Client Profile (KB2600217)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2604121)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2633870)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2656351)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2656368)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2656368v2)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2656405)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2686827)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2729449)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2736428)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2737019)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2742595)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2789642)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2804576)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2835393)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2840628v2)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2858302v2)
Visual Studio 2008 x64 Redistributables
VC Runtimes MSI
Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022

-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\Google\Chrome\Application\chrome.exe 000014E8
C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamgui.exe 00000A68
C:\Program Files (x86)\Razer\Synapse\RzSynapse.exe 00000C6C
D:\FFXIV Online\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo.exe 00001650
D:\PLANET SIDE THE SECOND!\LaunchPad.exe 000013D0
D:\PLANET SIDE THE SECOND!\LaunchPad.libs\AwesomiumProcess.exe 00001534
11-14-2013, 11:37 AM
montecchia

Make sure you use the template that can be found here
Welcome to the "In-Game Bugs" Forum! (READ THIS FIRST)

Or at least add more details such as:
----------------------------------------------------------
Connection Specs
- Type of internet connection/provider:
- Modem maker/model number:

PC Specs
-=-=-=-=- System Information -=-=-=-=-

-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-

Laptop Model Name:
Laptop Model Number:

Gamepad Manufacturer:
Gamepad Model Name:
Gamepad Part Number:

Browser Information
- Name and version of the browser currently in-use:
- Internet Explorer Version:
11-14-2013, 12:16 PM
bainsvain

I've placed my information from the info FF supplies. Hopefully that's help enough for someone to help me.
11-14-2013, 04:56 PM
bainsvain

ok bump. I've created several tickets asking for acknowledgement I've asked in several different locations on this forum. I've paid my money i've played this game on this computer for months, sounds like a patch fail to me. Why won't no one give me any sensible information, there is nothing in the support section. No GM or support officer or anything has gotten back to me over a week now, i'm feeling scammed for fuck sake.. i've reinstalled twice now... how come i can't play this bloody game... When i've been playing it for ages.. EVERYTHING is updated, drivers and all. I've kept it clean, i've followed its retarded information into start-up my comp with the bare essentials. Someone please start talking sense..
11-14-2013, 05:12 PM
ZohnoReecho

Did you test if you have this issue with any other game? Tried keeping only the mouse and keyboard connected?
Did anything change recently? Drivers, windows update or anything you could think of?
11-14-2013, 06:47 PM
Boretalith

Greetings,

We appreciate you taking the time to report this error to us. However, there are still some details that we need to collect from you before we are able to investigate this properly. Please use the bug reporting template found http://forum.square-enix.com/ffxiv/t...-THIS-FIRST%29 and add the information here. Thank you!
11-14-2013, 08:09 PM
bainsvain

Quote:

Originally Posted by Boretalith

Greetings,

We appreciate you taking the time to report this error to us. However, there are still some details that we need to collect from you before we are able to investigate this properly. Please use the bug reporting template found http://forum.square-enix.com/ffxiv/t...-THIS-FIRST%29 and add the information here. Thank you!

ok, so i've just given the best worded description possible on this, no clue if it's a bug or not? since it's not happening with any other game. But you want me to post the same information, once again? Ina templated form? Why not read it and tell me what's going on instead of making me screw around and wait for another response? when you could have told me what was going wrong and got me into the game right now?.. really? .. this is pathetic. Still no response from the support team too, bloody ridiculous customer service, horrid.

As i actually like playing the game, as well as i'm actually paying you people to play it. Maybe doing something about it is too hard, so maybe i guess i'll have to simplify it for you.. don't take this the wrong way, in this reply. Seriously, i've been going at this for a week, get your shit together.

--------------------------------------

Time: 7:05pm
Frequency: all the time.
World name: Exodus
Character name: Axle Valky'ria
NPC name: none...
Monster name:none...
Class/Level:Lancer
Party or solo:none solo...
In-game time:no ingame time because i can't even get into it..
Area and coordinates:none...
Steps:
1.Log-in through launcher...
2.Press play on the launcher...
3.Get to the next play screen with configuration and other.
4.Can highlight the buttons |Play|-|Opening Movie|-|Configuration|-|Exit| but can't click them. Can't resize the windowed mode or even click the X to close it down.

-Hopefully that's dumbed down enough for someone to finally understand.. and no, doesn't happen to any other game and all drivers updated.

Connection Specs
- Type of internet connection/provider: iinet ADSL2+
- Modem maker/model number:BOB2

PC Specs
-=-=-=-=- System Information -=-=-=-=-

-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-

SYSTEM_OS Windows 7 Home Premium 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.130801-1533)
SYSTEM_CPU Intel(R) Core(TM) i7 CPU 960 @ 3.20GHz (8 CPUs), ~3.2GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 8 SYSTEM_CORE_PHYSICS 4
SYSTEM_BIOS BIOS Date: 10/29/10 22:06:58 Ver: 08.00.15
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 6135.117MB
SYSTEM_VIRTUAL_MEMORY 2047.875MB
SYSTEM_PAGE_FILE 12268.418MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 111.690GB SYSTEM_FREEDISC_SPACE 23.647GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 931.511GB SYSTEM_FREEDISC_SPACE 299.985GB
SYSTEM_DIRECTX_VERSION DirectX 11
SYSTEM_GRAPHICS NVIDIA GeForce GTX 560 Ti
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP GeForce GTX 560 Ti
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 978.438 MB
SYSTEM_GRAPHICS_SHARED_VRAM 2811.559 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1440 x 900 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um
SYSTEM_GRAPHICS_DRIVER_VERSION 9.18.0013.2723
SYSTEM_GRAPHICS_DRIVER_DATE 12/09/2013 4:58:10 PM
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Speakers (Razer Surround Audio Controller)
SYSTEM_SOUND_DEVICE_ID {265CB10F-5918-47D0-8389-2E6E25260230}
SYSTEM_SOUND_DEVICE_NAME RzMaelstromVAD.sys
SYSTEM_SOUND_DRIVER_VERSION 6.01.7600.16385
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 18/09/2013 9:47:32 AM
SYSTEM_SOUND Realtek Digital Output(Optical) (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {4AA8652C-D7A8-4FCA-B7DB-CD3CC14EF808}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.6873
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 29/03/2013 9:42:42 PM
SYSTEM_SOUND Speakers (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {73CD15E7-EFAF-4411-A55D-DBB085B1F484}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.6873
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 29/03/2013 9:42:42 PM
SYSTEM_SOUND Realtek Digital Output (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {74437F99-B07A-4CD5-8B84-C2E29CAB25C8}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.6873
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 29/03/2013 9:42:42 PM
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 7 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {056DD490-E022-11E2-8002444553540000}
SYSTEM_INPUT_NAME 6 axis 24 button device with hat switch
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 6 SYSTEM_GAMEPAD_BUTTON 24 SYSTEM_GAMEPAD_FOV 1
SYSTEM_INPUT {056DD490-E022-11E2-8002444553540000}
SYSTEM_INPUT_NAME 6 axis 24 button device with hat switch
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 6 SYSTEM_GAMEPAD_BUTTON 24 SYSTEM_GAMEPAD_FOV 1
SYSTEM_INPUT {FFD48CD0-8E6F-11E2-8001444553540000}
SYSTEM_INPUT_NAME Razer DeathStalker Ultimate
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {FFD52910-8E6F-11E2-8002444553540000}
SYSTEM_INPUT_NAME Razer DeathStalker Ultimate
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {FFD55020-8E6F-11E2-8003444553540000}
SYSTEM_INPUT_NAME Razer DeathStalker Ultimate
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {FFD55020-8E6F-11E2-8004444553540000}
SYSTEM_INPUT_NAME Razer DeathStalker Ultimate
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0

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If you guys can't get this to work, can i please have my accounts switched for a ps3 version of the game. Since i've paid you guys already, as well as the subscription yet unable to play. Should be perfectly right for me to then switch to the console version free of charge.. instead of being charged for a game i'm not even able to play.
11-14-2013, 08:35 PM
Nekodar

Not being able to click stuff sounds like issues with other programs that create an overlay... Like mumble...
Make sure you don't run anything like that the next time you try.
11-14-2013, 08:46 PM
bainsvain

thats what i initially thought. I even went as far as to turn off my firewall and virus protector blah blah blah, so the only thing that was going to be running, - persay was FFXIV. No luck though
11-14-2013, 08:51 PM
bainsvain

Ok, now it's saying "Unable to complete version update [11035] [30426]" wtf?
11-14-2013, 09:55 PM
Boretalith

Greetings,

Thank you for posting your concerns about this issue. I have made sure to submit all of your information to the development team and they will thoroughly investigate this matter, based on your report. Unfortunately, I cannot guarantee that a direct response will be posted on this thread, but I do recommend checking Here or Here for any details regarding the development team's investigation. Thanks again for your report!